Coherence Ideal Work Element: Fairness and Equity

Author(s):  
Stephen J. Swensen ◽  
Tait D. Shanafelt

Fairness and equity are important elements of the ideal work environment. Health care professionals need transparency in all matters that make sense including the way pay, privileges, and work schedules are determined. This Ideal Work Element also requires fair and just accountability to provide support when clinicians experience a traumatic patient adverse care event.

Author(s):  
Stephen J. Swensen ◽  
Tait D. Shanafelt

Physical and psychological safety are important elements of the ideal work environment for health care professionals. Health care organizations should regularly assess both types of safety in their clinical work environments and mitigate factors that erode these qualities. Improving physical and psychological safety is central to creating Coherence and must be embedded into the leadership and organization infrastructure.


2002 ◽  
Vol 82 (7) ◽  
pp. 648-657 ◽  
Author(s):  
Rosemary Blau ◽  
Sarah Bolus ◽  
Terrence Carolan ◽  
Daniel Kramer ◽  
Elizabeth Mahoney ◽  
...  

Abstract Background and Purpose. The changes in the health care environment during the last decade have had an impact on the roles and responsibilities of all health care professionals. The purpose of this phenomenological study was to describe the experience of staff physical therapists during a time of systemic change within a large urban academic medical center. Subjects and Methods. Participants were 5 physical therapists working in various clinical settings within the medical center. The participants were interviewed and asked the question “Over the past 4 years, there have been major changes in your work environment. What has it been like for you working as a clinician during this time of change?” Interviews were recorded, transcribed, and analyzed to find thematic patterns of responses. Results. Four common themes emerged in which participants described experiencing loss of control, stress, discontent, and disheartenment. A fifth theme showed that despite these negative feelings, participants were able to “find the silver lining” in their daily work lives (ie, they were able to find positive aspects of their professional lives despite the perceived unpleasant changes with which they had to cope). Discussion and Conclusion. This study provides insight into the experiences of a group of staff physical therapists during a time of systemic change in their work environment. Although the themes reflect largely unsettling and negative experiences, there seems to be an underlying ability to find affirmative aspects of work.


2016 ◽  
Vol 30 (1) ◽  
pp. 85-108 ◽  
Author(s):  
Thim Prætorius

Purpose – The purpose of this paper is to systematically apply theory of organisational routines to standardised care pathways. The explanatory power of routines is used to address open questions in the care pathway literature about their coordinating and organising role, the way they change and can be replicated, the way they are influenced by the organisation and the way they influence health care professionals. Design/methodology/approach – Theory of routines is systematically applied to care pathways in order to develop theoretically derived propositions. Findings – Care pathways mirror routines by being recurrent, collective and embedded and specific to an organisation. In particular, care pathways resemble standard operating procedures that can give rise to recurrent collective action patterns. In all, 11 propositions related to five categories are proposed by building on these insights: care pathways and coordination, change, replication, the organisation and health care professionals. Research limitations/implications – The paper is conceptual and uses care pathways as illustrative instances of hospital routines. The propositions provide a starting point for empirical research. Practical implications – The analysis highlights implications that health care professionals and managers have to consider in relation to coordination, change, replication, the way the organisation influences care pathways and the way care pathways influence health care professionals. Originality/value – Theory on organisational routines offers fundamental, yet unexplored, insights into hospital processes, including in particular care coordination.


2018 ◽  
Author(s):  
Richard Higgins ◽  
Maureen Hennessey

UNSTRUCTURED This patient narrative by Richard Higgins with Maureen Hennessey describes Richard's journey of learning to live with a chronic and progressive illness. It begins with Richard's diagnosis and shares many of the lessons learned along the way. Richard copes daily with this condition, relying on the support and expertise of his wife and the treatment team he has assembled while also encouragingly drawing on the skills and knowledge gained as a longtime running coach. A clinical commentary is provided at the article's conclusion, drafted by Richard's friend, Maureen Hennessey, PhD, CPCC, CPHQ, offering observations about the relevance of Richard's story to participatory medicine and suggesting pertinent resources for patients and health care professionals.


2018 ◽  
Vol 12 (5) ◽  
pp. 1635-1647 ◽  
Author(s):  
Rachel Thera ◽  
Dr. Tracey Carr ◽  
Dr. Gary Groot ◽  
Nicole Baba ◽  
Dr. Kunal Jana

The availability of several treatment options for prostate cancer creates a situation where patients may need to come to a shared decision with their health-care team regarding their care. Shared decision-making (SDM) is the concept of a patient and a health-care professional collaborating to make decisions about the patient’s treatment course. Nurse navigators (NNs) are health-care professionals often involved in the SDM process. The current project sought to evaluate the way in which patients with prostate cancer make decisions regarding their care and to determine patients’ perspectives of the role of the NN in the SDM process. Eleven participants were recruited from the Prostate Assessment Centre by a NN. They were interviewed via telephone and their responses were analyzed using thematic analysis. Five interacting factors were determined to influence the way participants made decisions including level of anxiety, desire to maintain normalcy, support system quality, exposure to cancer narratives, and extent of practical concerns. NNs were found to increase knowledge, decrease indecision, and provide reassurance for participants. Based on the beneficial aspects of NN interaction reported in this study, the use of NNs in SDM programs should be encouraged. The results of the study demonstrate the complexity of the decision-making process when it comes to prostate cancer treatment. The factors elucidated in the study should be considered during the development and implementation of prostate cancer SDM programs.


Author(s):  
Stephen J. Swensen ◽  
Tait D. Shanafelt

The identification and removal of sources of frustration and inefficiency requires a partnership of leaders and health care professionals. This participative management process treats health care professionals as trusted and respected colleagues. It results in a more friendly work environment and a cohesive team that is able to more readily navigate the occupational challenges that arise. The process of identifying and removing pebbles starts with an unrushed conversation with the health care professionals of a given work unit. The local challenges that often surface in these discussions frequently involve disorganization and processes that diminish meaning or that impede caring for patients.


2015 ◽  
Vol 116 (3/4) ◽  
pp. 173-186 ◽  
Author(s):  
Iman Tahamtan ◽  
Mina Tavassoli Farahi ◽  
Askar Safipour Afshar ◽  
Hamid R Baradaran

Purpose – The purpose of this paper is to list the resources that Iranian health-care professionals used to access drug-related information, to know the features and types of drug information resources which were much more important for health-care professionals, the problems they encountered in seeking drug information and the way they organized and re-found the information that they had retrieved. Drug-related queries are one of the most common types of questions in medical settings. Design/methodology/approach – This was a descriptive-analytical study conducted in Iran during 2014. The data collection tool was a self-designed questionnaire. Data analysis was conducted using Statistical Package for Social Sciences. Descriptive statistics and chi-square test were used to analyse the data and examine the research hypothesis. Findings – Participants used books, drug manuals, search engines and medical databases more frequently, and less than half of them consulted colleagues to acquire drug-related information for clinical, educational and research purposes. Handheld computers were used by most participants to access and store drug information. Lack of access to drug information and lack of enough time were the main obstacles in seeking drug information. A significant association (p value = 0.024) was detected between organizing and re-finding information for future uses. Originality/value – This study investigated drug information-seeking behaviours of health-care professionals and the way they managed this information in a developing country that lacks necessary information technology infrastructures. Training programmes are required to help health-care professionals to find and access reliable and up-to-date drug information resources and to more easily re-find the found drug information for future uses.


2021 ◽  
Vol 12 ◽  
Author(s):  
Megan Woods ◽  
Mandy L. Matthewson

Each year thousands of workers experience a serious illness or injury that necessitates time off work and a subsequent re-engagement with the work environment. In Australia, workers’ compensation legislation mandates the return-to-work (RTW) process is formal, structured, and negotiated between the worker, their employer, health care professionals and their RTW coordinator. How this is executed by those parties directly influences whether the RTW process is supportive and successful, or exacerbates the suffering of returning workers by causing them to feel ostracised, exposed, and vulnerable in their workplace. In this article, we examine how the RTW process can cause physical, emotional, social, and existential suffering for returning workers. We then discuss how the suffering that workers experience can be mitigated by five key factors: clarity of roles in the RTW process, alignment of worker and employer expectations, the advocacy provided by the RTW coordinator, the support provided for the worker’s psychological wellbeing, and the RTW literacy of supervisors and colleagues.


2020 ◽  
Vol 6 (1) ◽  
pp. 3-7
Author(s):  
Rina Bansal ◽  
Toni Nimeh

Dear MJM:Helping a fellow human being is likely the most common reason why students enter the medical profession. The immense satisfaction that we experience by helping another person motivates us to devote our lives to a profession that proclaims this as its raison d’être. However, as we enter the clinical years of medical education, it becomes evident that to achieve this in the context of medicine is indeed a challenge.Why is it that we have the ideals, yet still fail to help others the way we hoped to? On June 19th, 2000, the McGill Chapter of Phi Delta Epsilon medical fraternity had the honor of hosting Dr. Miguel N. Burnier Jr., Chairman of the Department of Ophthalmology, McGill University, as the Aaron Brown Lecturer. Dr. Burnier gave a lecture titled “A Story”, through which he communicated an inspiring message, and answered this unasked question. “What makes a good physician is not the knowledge one possesses, but three things: ideals, passion, and courage.”Ideals give direction to our lives. It is the ideal of wanting to help the sick that brought most of us to the doors of the medical profession. Through medicine we hoped to cure disease and thus alleviate suffering. However, the suffering of a patient is more than the symptoms of the disease, it is the consequences of the disease – physical, emotional, psychological, and social consequences. Only if we are able to recognize the distinction between disease and illness and address the full impact of both can we alleviate the suffering.Passion empowers ideals. The practice of medicine in the 21st century is a foreboding challenge. Physicians are inundated with increased numbers of patients and concomitant decreased availability of support staff and health care funding. These factors not only compromise patient care directly but they also affect the physician’s interactions with patients. Physicians, when working in stressful situations, rarely have enough time to spend with their patients. They are unable to provide the holistic care that is needed to alleviate the suffering. Furthermore, these behaviors and stressors are passed down to the residents and the medical students. The passion that we have as young medical students starts to decline as we face the similar challenges of worsening working conditions. The small, yet frequent difficulties we encounter on the way to becoming the “good doctors” we set out to become, make us question the realism of such an entity. Passion empowers us to practice our ideals and the loss of passion allows us to compromise our ideals.It is courage that will carry us through the difficult times that we may encounter as health care professionals. Courage is the capacity to suffer in the name of our ideals. When in situations that challenge our ideals and dampen our passion, it is courage that sustains us. Courage transforms the challenges we experience into opportunities to grow through suffering. As medical students develop courage, they give depth to their passion and ideals, and thus mature to become the role models they once followed. Thus, young medical professionals need to remember their ideals, sustain their passion, and harness their courage to achieve their goal.


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