ADOPTION OF MOBILE BANKING SERVICES: AN EMPIRICAL EXAMINATION BETWEEN GENERATION Y AND GENERATION Z IN THAILAND

The purpose of this study is to identify the significant factors that affect the adoption of mobile banking services, by conducting an empirical investigation on generation comparison, between Gen Y and Gen Z in Thailand. To test the framework, descriptive analysis, correlation analysis, collinearity analysis, and multiple linear regression analysis were applied to the primary data, which consists of 400 surveys collected from mobile banking users in Gen Y and Gen Z in Thailand. The results show that compatibility, perceived usefulness, and self-efficacy are significantly and positively affect customer intention to adopt the services in both generations. Interestingly, social influence has significantly affected adoption of mobile banking only in Gen Z.

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PENGARUH MANFAAT, KEPERCAYAAN, DAN KEMUDAHAN PENGGUNAAN TERHADAP MINAT NASABAH MENGGUNAKAN LAYANAN MOBILE BANKING PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG KOTO BARU, DHARMASRAYA

Jurnal Manajemen Universitas Bung Hatta ◽

10.37301/jmubh.v16i2.19032 ◽

2021 ◽

Vol 16 (2) ◽

Author(s):

Jhon Fernos ◽

Mairizal Alfadino

Keyword(s):

Hypothesis Test ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Ease Of Use ◽

Primary Data ◽

Mobile Banking ◽

Banking Services ◽

Technical Data ◽

West Sumatra ◽

Regional Development Bank

This research aims to test the effect of benefits, trust, and ease of use on customer interests using mobile banking services at PT. West Sumatra Regional Development Bank Koto Baru Branch, Dharmasraya. The variables used in this study are bound variables i.e. customer interest (Y), and free variables consist of benefits (X1), trust (X2), and ease of use (X3). The type of data used in this study is quantitative data. The accumulation of data used in this study was primary data from questionnaires and using teknik slovin. Technical data analysis using classic assumption test, multiple linear regression analysis, and t test. The population in this study was a customer of PT Bank Pembangunan Daerah Sumatera Barat Koto Baru Dharmasraya Branch, the sample in this study amounted to 148 respondents.The research data was collected from respondents' results and analyzed with liniear regression and hypothesis test. The results showed that the variable benefits did not have a positive and significant effect on customer interest with a t-count value of (1,138<1.665) dan untuk variabel kepercayaan berpengaruh positif dan signifikan terhadap minat nasabah dengan nilai t-hitung sebesar (25.426>1,655), furthermore for ease of use positive and significant effect on customer interest with a t-count value of (2,810>1,655).

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Faktor-Faktor Yang Mempengaruhi Minat Wajib Pajak Dalam Menggunakan Sistem E-Filling

IJAcc ◽

10.33050/jakbi.v1i1.1380 ◽

2020 ◽

Vol 1 (1) ◽

pp. 53-59

Author(s):

Mardiana Mardiana ◽

Pipit Nursaputri ◽

Ria Dwi I’zzaty

Keyword(s):

Human Resources ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Ease Of Use ◽

Perceived Usefulness ◽

Security And Privacy ◽

Primary Data ◽

Intention To Use ◽

Perceived Ease Of Use ◽

Factors Affecting

The purpose of this research is to examine the factors affecting interests of taxpayers in using efiling facility. The independent variables of this research are perceived usefulness, perceived ease of use, security and privacy, complexity, readiness technology taxpayers information and human resources. Data used in this research is primary data by using questionnaires. Respondent are the Individual Taxpayers who used e-filing.This research used multiple linear regression analysis that involved 108 respondents. The results show that: (1) perceived usefulness affects positively the intention to use E-filing, (2) perceived ease of use affects positively the intention to use E-Filing, (3) security and privacy affects positively the intention to use E-Filing, (4) complexity affects negatively the intention to use E-filing, (5) Readiness Technology Taxpayers Information affects positively the intention to use E-Filing (6) Human Resources affects positively the intention to use E-Filing

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Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe

International Journal of Bank Marketing ◽

10.1108/ijbm-07-2016-0099 ◽

2017 ◽

Vol 35 (6) ◽

pp. 997-1017 ◽

Cited By ~ 15

Author(s):

Charles Makanyeza

Keyword(s):

Self Efficacy ◽

Ease Of Use ◽

Perceived Usefulness ◽

Behavioural Intention ◽

Relative Advantage ◽

Mobile Banking ◽

Perceived Ease Of Use ◽

Banking Services ◽

Content Type ◽

Intention To Adopt

Purpose The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe. Design/methodology/approach A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a structured questionnaire with Likert-type questions. Customers were randomly intercepted as they walked out of five major banks. Structural equation modelling, independent-samples t-test and one-way ANOVA were used to test research hypotheses. Findings The study found that perceived usefulness, perceived self-efficacy, social influence, relative advantage and perceived compatibility all have a positive effect, whilst perceived risk has a negative effect on behavioural intention to adopt mobile banking services in Zimbabwe. Perceived ease of use, facilitating conditions, perceived complexity, perceived trialability, awareness-knowledge and demographic factors (gender, age, education and income) did not significantly influence behavioural intention to adopt mobile banking. Perceived ease of use was found to positively influence perceived usefulness, while perceived self-efficacy was found to have a positive effect on perceived ease of use. Behavioural intention was found to positively influence usage of mobile banking services in Zimbabwe. Research limitations/implications Data were collected from bank customers in Chinhoyi, one of the emerging towns in Zimbabwe. Future research should be expanded to include other major cities in Zimbabwe and other countries. More similar studies should be conducted to test the factors identified in literature in different contexts and markets and on other innovations. Practical implications The study advises banks to pay particular attention to perceived usefulness, perceived self-efficacy, social influence, relative advantage, perceived compatibility and perceived risk when designing new mobile banking services. Originality/value There is not a unified position regarding factors influencing mobile banking adoption. Factors vary with contexts, markets, time and types of innovations. The study tested some major factors identified in literature in the context of Zimbabwe.

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ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Konsumen Industry/ Toko Bakery di Kota Bengkulu)

Managament Insight: Jurnal Ilmiah Manajemen ◽

10.33369/insight.13.1.71-85 ◽

2019 ◽

Vol 13 (1) ◽

pp. 71-85

Author(s):

Herry Nofrianda

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Sampling Technique ◽

Multiple Linear Regression Analysis ◽

Primary Data ◽

Quality Service ◽

Descriptive Research

Abstract: The objective of this research is to analyze the effect of product quality, service quality and price toward customer satisfaction on industry/ bakery shop in the Bengkulu city. This study is a descriptive research which aims to clarify the relationship or influence that exist between the variables studied. The type of data used a primary data that is collected from questionnaires. Respondents of this study is the customer industry/ bakery shop in Bengkulu city as many 2400 people were taken with the judgemental (purposive sampling) technique. The methods of data analysis used are descriptive analysis by using the mean, frequency distribution table and multiple linear regression analysis. Based on the analysis, the result that the simultaneously product quality, service quality, and price is significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city. The next in partial product quality and service quality is positively and significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city, while the price is negative and significantly impact on customer satisfaction industry/ bakery shop in the Bengkulu city.Keyword: service, quality, satisfaction, bakery.

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Kepuasan Pelanggan Pada Industri Penyedia Layanan Mobile Internet Di Jakarta

Jurnal Manajemen Bisnis dan Kewirausahaan ◽

10.24912/jmbk.v2i5.4888 ◽

2019 ◽

Vol 2 (5) ◽

Author(s):

Ariyawira Binui Dan Eddy Herjanto

Keyword(s):

Customer Satisfaction ◽

Service Providers ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Mobile Internet ◽

Primary Data ◽

Analysis Method ◽

Internet Service ◽

Network Quality

The rapid advances in technology, especially in the mobile sector, make communication and access to information very easy. These things make the internet as one of the main needs of modern humans. Companies that move as internet service providers must be able to find out what factors influence customer satisfaction to increase sales and attract the services offered. This study aims to analyze what factors influence consumers in the mobile internet service provider industry in Jakarta. These factors include price suitability, network quality, and service quality. The data used in this study is primary data, which is the result of 150 respondents in Jakarta. This research took place from March 2018 to May 2018. The data analysis method used in this study was descriptive analysis method and multiple linear regression analysis. The results of the study show that these three variables have significant variables on the level of customer satisfaction. Where dimensions that have the most dominant influence are dimensions of network quality, then followed by quality dimensions.

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ANALISIS PENDAPATAN PEDAGANG TANAMAN HIAS PADA DAERAH SENTRA DAN NON-SENTRA DI KECAMATAN TAWANGMANGU

Caraka Tani Journal of Sustainable Agriculture ◽

10.20961/carakatani.v32i2.13478 ◽

2018 ◽

Vol 32 (2) ◽

pp. 84

Author(s):

Niken Ambarwati ◽

Eny Lestari ◽

Mei Tri Sundari

Keyword(s):

Venture Capital ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Ornamental Plants ◽

Central Area ◽

Secondary Data ◽

Multiple Linear Regression Analysis ◽

Ornamental Plant ◽

T Test ◽

Primary Data

The purpose of this study is to analyze the income of ornamental plant traders living in the central area (Nglurah) and non-centers (Kalisoro and Ngledoksari). The main method of this research is descriptive analysis. The location of this research is intentional (purposive), by selecting Tawangmangu District as the research location. The method of determining the respondents was done accidentally (accidental sampling) to 30 traders of ornamental plants of the central area and 30 traders of ornamental plants of non-central areas. Data used in this research are primary data and secondary data. The data analysis method used is income analysis, multiple linear regression analysis, F test, and T-test. Based on earnings analysis shows the average total cost of local traders in the central region of 8,508,364.62 IDR with income of 14,330,849.82 IDR and income of 5,822,485.20 IDR. The average number of cost traders in non-central areas is 7,983,978.00 IDR with revenue of 14,590,483.33 IDR, and income of 6,606,505.33 IDR. The result of T-test shows that the income of ornamental plant traders in the central area is influenced by the experience of trading (X2), venture capital (X3), and land area (X6). While traders of ornamental plants in non-central areas are influenced by the experience of trading (X2), venture capital (X3), and labor in the family (X5).

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PENGARUH MOTIVASI KERJA DAN STRES TERHADAP KEPUASAN KERJA PADA PT. DELTA MULTI MANDIRI MEDAN

Jurnal Manajemen dan Bisnis ◽

10.54367/jmb.v18i1.421 ◽

2019 ◽

pp. 60-72

Author(s):

Alex Sutanto

Keyword(s):

Job Satisfaction ◽

Linear Regression ◽

Multiple Linear Regression ◽

Hypothesis Test ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Strong Relationship ◽

Multiple Linear Regression Analysis ◽

Primary Data ◽

Stress Variable

PT. Multi Mandiri Medan is one of the companies engaged in the field of labor services namely clearning service and security guard. Employees feel less satisfied, because the form of motivation provided by the company is not as expected by the employee. In addition, employees experience stress due to excessive workloads, remuneration provided is not proportional to the workload provided by superiors and superiors are not being fair to subordinates. This study aims to determine and analyze the influence of motivation and stress on job satisfaction at PT. Delta Multi Mandiri Medan. The benefits of research is to provide information to the leadership of the influence of motivation and stress on job satisfaction. The research population is all employees of PT. Delta Multi Mandiri Medan as many as 68 people. In this research, the research sample counted 68 people. The data used in this study is primary data collected through questionnaires. Data analysis technique used is descriptive analysis and multiple linear regression analysis and hypothesis test. The result of t test shows that motivation has positive and significant effect partially on job satisfaction; while the stress variable has a negative and significant effect on job satisfaction at PT. Delta Multi Mandiri Medan. F test results show that motivation and stress significantly influence simultaneously to job satisfaction at PT. Delta Multi Mandiri Medan. Based on the results of the discussion, obtained multiple linear regression equation obtained is Y = 12.45 + 0.898.X1 - 0.253.X2. That is, motivation and stress affect the job satisfaction at PT. Delta Multi Mandiri Medan. This can be seen from the value of the regression coefficient. In other words, if the form of motivation increases, then job satisfaction will increase. However, if the cause of stress increases, employee job satisfaction will decrease. The value of the correlation coefficient (RÂ²) is 0.804. That is, motivation and stress have a strong relationship to job satisfaction at PT. Delta Multi Mandiri Medan.

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Faktor-Faktor Yang Mempengaruhi Minat Wajib Pajak Dalam Menggunakan Sistem E-Filling

IJAcc ◽

10.33050/ijacc.v1no1p5 ◽

2020 ◽

Vol 1 (1) ◽

pp. 53-59

Author(s):

Mardiana Mardiana ◽

Pipit Nursaputri ◽

Ria Dwi I’zzaty

Keyword(s):

Human Resources ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Ease Of Use ◽

Perceived Usefulness ◽

Security And Privacy ◽

Primary Data ◽

Intention To Use ◽

Perceived Ease Of Use ◽

Factors Affecting

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Mobile Banking Adoption: Examining the Role of Personality Traits

SAGE Open ◽

10.1177/2158244020932918 ◽

2020 ◽

Vol 10 (2) ◽

pp. 215824402093291

Author(s):

James Agyei ◽

Shaorong Sun ◽

Eugene Abrokwah ◽

Emmanuel Kofi Penney ◽

Richmond Ofori-Boafo

Keyword(s):

Personality Traits ◽

Structural Equation ◽

Service Providers ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Mobile Banking ◽

Banking Services ◽

Intention To Adopt ◽

The Impact

A number of studies have been conducted on the salient factors that influence consumers’ intention to adopt mobile banking services. However, none of these studies has explored the impact of personality traits on consumers’ intention to adopt mobile banking services. This study investigates the impact of personality traits on users’ intention to adopt mobile banking. Data gathered from 482 mobile banking users in Ghana via a convenience sampling technique using a questionnaire survey were analyzed using structural equation modeling. The results show that agreeableness, conscientiousness, and openness to new experience significantly impact users’ intention to adopt mobile banking through perceptions of usefulness and ease of use, with agreeableness showing the strongest total effect, followed by conscientiousness. The results also reveal that perceived usefulness and perceived ease of use are salient predictors of users’ intention to adopt mobile banking. The study underscores the need for service providers to focus on designing effective marketing strategies that recognize different user personality traits so as to improve adoption.

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PENGARUH KESADARAN WAJIB PAJAK, SANKSI PERPAJAKAN, PENGETAHUAN PERPAJAKAN, DAN PELAYANAN FISKUS

Jurnal Akuntansi ◽

10.24964/ja.v5i1.255 ◽

2017 ◽

Vol 5 (1) ◽

pp. 37

Author(s):

Teguh Erawati ◽

Andrea Meylita Widyasti Parera

Keyword(s):

Asset Management ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Tax Compliance ◽

Sampling Technique ◽

Multiple Linear Regression Analysis ◽

Primary Data ◽

Management Area ◽

Convenience Sampling ◽

Positive Effect

This study aimed to examine the effect of awareness of taxpayers, tax penalties, tax knowledge, and service tax authorities on tax compliance and building earth. The sampling technique in this study using a convenience sampling (convenience sampling) to 110 taxpayer earth and office buildings in the Department of Revenue, Finance and Asset Management Area (DPPKAD) Yogyakarta that meet the criteria. The data used are primary data through questionnaires, which contain a respondent's answers. Analysis of the data in this study using descriptive analysis and multiple linear regression analysis. The first hypothesis: awareness taxpayer positive effect on tax compliance on land and buildings, both: tax penalty positive effect on tax compliance on land and buildings, three: knowledge of taxation positive effect on tax compliance on land and buildings, a fourth: the service tax authorities positive effect on tax compliance and building earth. The fourth hypothesis can be proved by the results of the study showed that awareness of taxpayers, tax penalties, tax knowledge, and service fiskus positive effect on tax compliance and building earth. Keywords: Awareness of taxpayers, tax penalties, tax knowledge, Service tax authorities, taxpayers Compliance

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