Design and planning of the balanced scorecard: A case study

2007 ◽  
Vol 26 (3) ◽  
pp. 217-227
Author(s):  
Ming-Hon Hwang ◽  
Hsin Rau
Keyword(s):  
Performance Evaluation ◽  
Balanced Scorecard ◽  
Process Management ◽  
Planning Process ◽  
Company Performance ◽  
Correct Process ◽  
The Balanced Scorecard ◽  
Strategy Planning ◽  
And Performance

In the industrial economy, evaluating company performance based on financial results was good enough. However, in the current globalized and highly competitive environment, maintaining long term competitiveness requires companies to engage in overall strategic planning and performance evaluation. The balanced scorecard is a tool or method for balancing an organization's performance and can react to situations where a company's direction becomes disoriented. This approach assists in strategy planning, process management, and performance evaluation from four perspectives, including financial, customer, internal process, and learning and growth. Good strategy planning provides companies with a correct management direction, correct process management ensures the efficient execution of plans, and correct performance evaluation illustrates the execution results. This study mainly focuses on how a large rubber company in Taiwan utilizes the balanced scorecard in its organization. As the technical perspective is important in the rubber keypad industry, besides the four above perspectives, this company has added the technical perspective. By introducing this company and its progress in implementing the balanced scorecard, this study hopes to provide other companies, especially rubber companies, with a planning direction and reference for the future implementation of the balanced scorecard.

scholarly journals Balance Scorecard -Financial Prspective Study of Hindustan Aeronautics Limited

2010 ◽  
Vol 9 (2) ◽  
pp. 81-92
Author(s):  
Leena James ◽  
Jeetendra Panigrahi
Keyword(s):  
Performance Evaluation ◽  
Strategic Planning ◽  
Balanced Scorecard ◽  
Management Tool ◽  
Competitive Environment ◽  
Balance Scorecard ◽  
The Balanced Scorecard ◽  
And Performance

In the current globalized and highly competitive environment, maintaining long term competitiveness requires companies to engage in overall strategic planning and performance evaluation, The balanced scorecard is now a well-known and widely used management tool for balancing an organization's performance and can react to situations.

scholarly journals Using of the Balanced Scorecard for Performance Evaluation: Empirical Evidence from the Listed Corporations in the Palestine Exchange (PEX)

2016 ◽  
Vol 11 (3) ◽  
pp. 215
Author(s):  
Raed Ibrahim Saad ◽  
Zahran Mohammad Ali Daraghma
Keyword(s):  
Performance Evaluation ◽  
Strategic Planning ◽  
Empirical Evidence ◽  
Business Process ◽  
Balanced Scorecard ◽  
Descriptive Statistics ◽  
The Balanced Scorecard ◽  
Process Indicators ◽  
And Performance ◽  
Growth Indicators

<p>This manuscript is aiming at testing the extent to which the listed Palestinian corporations in the Palestine Exchange (PEX) are using the four perspectives of the Balanced Scorecard (BSC) in evaluating the performance. In order to achieve the previous objective, this paper uses a questionnaire to investigate the opinions of the financial managers of the listed corporations in thePEX. In relation to the results of the distributed questionnaire forms, there are 37 questionnaire forms, where 32 questionnaire forms were returned (32 out of 37) which presents (86.5%). This study employs the descriptive statistics in order to state the outcomes. However, the findings of this paper state the following points: (1) The financial managers rely on the financial and customer perspectives for evaluating the performance of the listed corporations in thePEX. (2) The Palestinian listed corporations do not rely on the learning and growth indicators for measuring the performance. (3) The Palestinian listed corporations do not rely on the business process indicators for measuring the performance. (4) This paper concludes that the listed corporations in Palestine do not rely on theBSCindicators for measuring the performance in a correct and complete way.</p>Finally yet importantly, this manuscript strongly recommends the listed corporations in the PEX to adopt the BSC for evaluating the performance. It also recommends the Palestine Exchange to obligate the listed corporations to use the BSC as a tool for strategic planning and performance evaluation.

scholarly journals PENGEMBANGAN RANCANGAN DAN PENGUKURAN KINERJA PERUSAHAAN DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus di PT. Natra Raya)

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Sri Wahyunawati
Keyword(s):  
Performance Evaluation ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Poor Performance ◽  
Raw Material ◽  
Performance Measurement System ◽  
Index Number ◽  
Company Performance ◽  
The Balanced Scorecard ◽  
Competitive Prices

PT. Natra Raya company is licensed by Catterpillar Inc. to produce the Caterpillar heavy equipment. The challenge in seizing market share requires companies to provide competitive prices. The increase in raw material prices, employee wages, transportation costs, charges the company more. The use of Balanced Scorecard on performance measurement helps companies create a comprehensive performance measurement system to measure company performance to be more efficient. This study uses two methods of analysis. The process of making a balanced scorecard design uses quantitative analysis while qualitative used to calculate process, measuring Key performance Indicators weight and performance range. The results of the survey with the balanced scorecard approach show that the performance of PT. Natra Raya is good with an index number of 103.4% (green code). The balanced scorecard method shows that the performance of PT. Natra Raya cannot only be measured in a limited way. This method can show that there are parts of the indicator that need special attention, namely KPIs with poor performance evaluation results shown in the sub-KPI of employee capability due to the KPI's focus on resources getting a bad score. The sub-KPI, when completing the project, gets a poor performance evaluation result, but outside of the three sub-KPIs, the results of PT. Natra Raya is good and very good.

Using the Balanced Scorecard to Align Strategy and Performance in Long Term Care

1998 ◽  
Vol 11 (3) ◽  
pp. 33-38 ◽  
Author(s):  
Melanie MacDonald
Keyword(s):  
Health Care ◽  
Balanced Scorecard ◽  
Long Term Care ◽  
Care Facility ◽  
Health Care Facility ◽  
Term Care ◽  
The Balanced Scorecard ◽  
And Performance ◽  
Rehabilitative Services

The Sisters of Charity of Ottawa Health Service (SCOHS) is a Canadian health care corporation that has adapted Kaplan and Norton's balanced scorecard to enhance strategic management and measurement in a multisite health care facility comprising long term care, continuing complex care, rehabilitative services, palliative care and ambulatory care. This article discusses how the SCOHS has incorporated the following principles into the balanced scorecard: demonstration of cause and effect; inclusion of outcomes and performance drivers; linkage to fiscal and utilization indicators; and integration of the mission and values of the organization. Examples of corporate level outcomes and performance measures are provided in the form of lead and lag indicators.

scholarly journals BSC/ABC EFFICIENCY AND PERFORMANCE STRATEGY

ZBORNIK MES ◽  
2016 ◽  
Vol 1 (2) ◽  
Author(s):  
Rada Kučinar ◽  
Predrag Pravdić
Keyword(s):  
Balanced Scorecard ◽  
Success Factors ◽  
Service Providers ◽  
The Balanced Scorecard ◽  
Key Success Factors ◽  
Trade Offs ◽  
Performance Drivers ◽  
And Performance ◽  
Balance Set

Currently a rapid boom has been experienced in telecom sectors. In such a milieu, the pursuit of enhancing service quality has become imperative among the service providers. The balanced scorecard should be viewed as a dynamic system that evolves as the company’s strategy evolves. The four perspectives of the scorecard permit a balance between shortterm and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objectives measures and soften more objective measures. This balance set of measures that reveal the trade-offs that managers have already madе among performance measures and encourage them to achieve their goals in the future without making trade-offs among key success factors.

scholarly journals PENGARUH PENGETAHUAN NASABAH DAN KUALITAS LAYANAN TERHADAP MINAT INDIVIDU PENGGUNA INTERNET BANKING BANJARMASIN

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Sri Bulkia ◽  
Ana Sofia Herawati ◽  
Nurul Hasanah
Keyword(s):  
Performance Evaluation ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Poor Performance ◽  
Internet Banking ◽  
Raw Material ◽  
Performance Measurement System ◽  
Index Number ◽  
Company Performance ◽  
The Balanced Scorecard

PT. Natra Raya company is licensed by Catterpillar Inc. to produce the Caterpillar heavy equipment. The challenge in seizing market share requires companies to provide competitive prices. The increase in raw material prices, employee wages, transportation costs, charges the company more. The use of Balanced Scorecard on performance measurement helps companies create a comprehensive performance measurement system to measure company performance to be more efficient. This study uses two methods of analysis. The process of making a balanced scorecard design uses quantitative analysis while qualitative used to calculate process, measuring Key performance Indicators weight and performance range. The results of the survey with the balanced scorecard approach show that the performance of PT. Natra Raya is good with an index number of 103.4% (green code). The balanced scorecard method shows that the performance of PT. Natra Raya cannot only be measured in a limited way. This method can show that there are parts of the indicator that need special attention, namely KPIs with poor performance evaluation results shown in the sub-KPI of employee capability due to the KPI's focus on resources getting a bad score. The sub-KPI, when completing the project, gets a poor performance evaluation result, but outside of the three sub-KPIs, the results of PT. Natra Raya is good and very good.

scholarly journals Mengukur Kinerja Perusahaan dengan Penerapan Metode Balanced Scorecard pada PT. Perkebunan Nusantara VIII Kebun Sukamaju Cibadak Kabupaten Sukabumi

2020 ◽  
Vol 2 (1) ◽  
pp. 18-33
Author(s):  
Hikmah Nurfaidah ◽  
R.Deni Muhammad Daniel ◽  
Faizal Mulia Z
Keyword(s):  
Data Collection ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Research Data ◽  
Company Performance ◽  
The Balanced Scorecard ◽  
Corporate Strategies ◽  
Descriptive Research ◽  
Quantitative Descriptive

The purpose of this research is to find out how effective and efficient the application of the Balanced Scorecard method to company performance at PTPN. The method used in this research is to use the Balanced Scorecard method. Type of quantitative descriptive research. Data collection techniques used by researchers in this research is through observation, interviews, documentation, and literature studies. The results of calculations using the customer retention formula with a percentage of the company's ability to retain old customers can be said to be less good. Conclusions, the application of the balanced scorecard method at PT. Perkebunan Nusantara VIII, Sukamaju plantation, is more comprehensive and measurable, so it is good and needs to implement company performance measurement using the balanced scorecard method. Because to make it easier for management to control and evaluate company performance so they can survive in business competition and design corporate strategies for the long term. Keywords: Balanced Scorecard, Company Performance

scholarly journals ENVIRONMENTAL - BALANCED SCORECARD SEBAGAI STRATEGI DALAM MENGHADAPI PERSAINGAN DI MASA MENDATANG

2002 ◽  
Vol 1 (1) ◽  
Author(s):  
Werner R. Murhadi
Keyword(s):  
Performance Measurement ◽  
Balanced Scorecard ◽  
Balance Scorecard ◽  
Past Performance ◽  
The Balanced Scorecard ◽  
Future Performance ◽  
Negative Environmental Impact ◽  
And Performance ◽  
A Company

Present development in performance measurement only considers the financial aspects of company that focuses on the past performance or lag indicator. Companies need other indicators to be used as lead indicators, to look after future performance. It needs a new method to integrate goals and performance measurement in a company, and to achieve vision and mission of the company. Balanced Scorecard system included, performance measurement based on financial aspect and non-financial aspects.Besides using the Balanced Scorecard as performance measurement, some companies use it as a strategic management system to manage its strategy for the long term. The Balance Scorecard, still could not response rapid concerns of society in environmental problems. Increasing of environmental awareness in the global society makes companies should not consider only on four perspectives in Balanced Scorecard, but also on environmental perspectives on companies' environment. Company's vision, mission and strategy should be reflected and inspired in the five aspects in Environmental-Balanced Scorecard.Tight competition in the industry and people's concern in reducing pesticide in the environment compels a company to develop strategies which can be used to satisfy its stakeholder. Environmental-Balanced Scorecard implementation as a management strategic system will help the company developing its competitive strategy and will satisfy society's demand to overcome negative environmental impact from its product.

Performance Measurement using Balance Score Card and its Applications: A Review

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Shradha Gawankar ◽  
Sachin S. Kamble ◽  
Rakesh Raut
Keyword(s):  
Performance Measurement ◽  
Organizational Performance ◽  
Performance Management ◽  
Balanced Scorecard ◽  
Strategic Change ◽  
The Balanced Scorecard ◽  
Balance Score Card ◽  
Measurement Framework ◽  
Score Card ◽  
And Performance

This paper aims to propose the idea of briefly explaining the balance scorecard by highlighting its use, application in depth. A critical enabler in achieving desired performance goals is the ability to measure performance. Despite the importance of accurately measuring organizational performance in most areas of academic research, there have been very few studies that have directly addressed the question of how overall organizational performance is or should be measured. Perhaps more importantly, none of these studies seems to have significantly influenced how overall organizational performance is actually measured in most of the empirical research that uses this construct as a dependent measure. The most popular of the performance measurement framework has been the balanced scorecard abbreviated as BSC. The BSC is widely acknowledged to have moved beyond the original ideology. It has now become a strategic change management and performance management process. The approach used in this paper is the combination of literature review on evolution of balance score card and its applications in various sectors/organizations/ areas. This paper identify that the balanced scorecard is a powerful but simple strategic tool and the simplicity of the scorecard is in its design. By encompassing four primary perspectives, the tool allows an organization to turn its attention to external concerns, such as the financial outcomes and its customers expectations, and internal areas, which include its internal processes to meet external requirements and its integration of learning and growth, to successfully meet its strategic expectations. This paper provides a comprehensive overview of the balanced scorecard combined with application and strategy, which are now in a better position to begin to recognize managements expectations and to discover new ways to build value for workplace learning and performance within organization.

The Balanced Scorecard

2017 ◽  
Vol 5 (2) ◽  
pp. 1-15
Author(s):  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
Organizational Performance ◽  
Balanced Scorecard ◽  
New Developments ◽  
Organizational Skills ◽  
The Balanced Scorecard ◽  
Customer Preferences ◽  
Innovation Activities ◽  
Measurement Tools ◽  
Physical Assets ◽  
And Performance

Organizations are challenged to develop new organizational skills such as flexibility or expertise in order to quickly respond to changes in technology, competition and customer preferences. Companies cannot be competitive or successful if their business and information systems and technology (IS/IT) strategies are not strategic aligned. Nowadays, the importance of intangible assets is higher than traditional physical assets and performance measurement tools need to capture this new reality. Measuring organizational performance is a continuous challenge for both managers and researchers. Balanced scorecard (BSC) is a powerful tool that gives to managers a fast, but comprehensive view of the business including operational measures on customer satisfaction, organization's innovation, activities improvement, as well as financial measurements. In this paper the authors address the BSC and promote the discussion about the strengths and the limitations and pointing out new developments to overcome the today´s business trends.

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