scholarly journals Adoption of Knowledge Management System: A Study on How IGracias Should be Adopted for Telkom Campus

KOMTEKINFO ◽  
2020 ◽  
Vol 7 (3) ◽  
pp. 218-227
Author(s):  
Dewi Rahmawati ◽  
Noerma Pudji Istyanto ◽  
Muhammad Nasrullah
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management System ◽  
Higher Education Institutions ◽  
Implementation Process ◽  
Ease Of Use ◽  
Knowledge Management System ◽  
Adoption Process ◽  
Use Of Technology ◽  
Adoption And Implementation

IGraciass is an integrated academic and non-academic management information system from the Telkom Education Foundation (YPT). Based on the vision and mission, the strategy and tagline of the Telkom Education Foundation is "The Leader of ICT Education Provider" and the spirit of digital transformation for Indonesia, I-Graciass must be adopted and implemented in all higher education institutions (lemdikti) under the auspices. The YPT. However, the facts on the ground the adoption and implementation process of I[1]Graciass in each of these higher education institutions are not easy matters. Many features, ease of use of technology and the system interface needed to access the system are important factors in the success of the system. For this reason, this research was conducted with the aim of facilitating the adoption process of IGraciass in all higher education institutions of the Telkom Education Foundation (YPT) according to the respective needs of the educational institutions under the auspices of YPT. This research was carried out using the mixing method both qualitatively and quantitatively, then the researcher also developed a qualitative research instrument to conduct a survey of the users to determine which channels were effective in the process of transferring knowledge. The results show that to minimize the risk of failure in adopting a knowledge management system, companies need to select a system based on the functional, non-functional and transition requirements for the system, as well as the strength and capacity of the organization.

Knowledge Management Strategies for Higher Education

2021 ◽  
pp. 110-127
Author(s):  
Banu Çalış Uslu ◽  
Buket Doğan ◽  
Kazım Yıldız ◽  
Anil Bas ◽  
Önder Demir ◽  
...  
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Performance Management ◽  
Management System ◽  
Higher Education Institutions ◽  
Management Strategies ◽  
Knowledge Management System ◽  
Knowledge Resources ◽  
Management Processes ◽  
Knowledge Management Processes

With digital transformation and progress in science, developing process capabilities with limited resources has gained immense importance for higher education institutions. To provide the highest quality education services and manage the information and knowledge management processes, appropriate strategies, and related key performance management factors must be defined efficiently. In the literature, numerous models and tools have been proposed to measure knowledge management capabilities (Mohapatra et al., 2016; Imran et al., 2017; Dayan et al., 2017; Trivella et al., 2015). This chapter aims to develop a better understanding of the relationship between knowledge management processes and propose an assessment model of knowledge management system for higher education institutions to measure knowledge resources and their capabilities. To do so, the knowledge management system is identified by four main attributes (People, Processes, Technology and Culture) and each attribute is comprehensively analysed in a dedicated section.

scholarly journals A review on cloud based knowledge management in higher education institutions

2019 ◽  
Vol 9 (6) ◽  
pp. 5420 ◽  
Author(s):  
Ahmad Shukri Mohd Noor ◽  
Muhammad Younas ◽  
Muhammad Arshad
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management System ◽  
Higher Education Institutions ◽  
New Technology ◽  
Knowledge Management System ◽  
Maintenance Cost ◽  
Future Research ◽  
Exploratory Research ◽  
Educational Method

<p class="Abstract">Knowledge Management (KM) is widely discussed by researcher and attracts many enterprisers to extract, dispense and use information in a systematic way under Knowledge Management System (KMS). New technology adoption within the knowledge management system is one of the core issue, identified by researcher and underlined as future research agenda. Cloud computing becomes the most adoptable choice for enterprisers to reduce infrastructure and maintenance cost by shifting business on the cloud. Higher Education Institutions (HEIs) are more enthusiastic about knowledge management due to its primary goal of knowledge creation and sharing. Cloud based knowledge management attract higher education institutions by changing the educational method and objectives due to innovative trends in technology. This exploratory research based on literature review for cloud-based knowledge management, targeting higher education institutions. This study highlights the benefits and challenges associated with cloud-based knowledge management system and its impact on knowledge.</p>

Implications of Knowledge Management Adoption Within Higher Education Institutions

2021 ◽  
pp. 307-351
Author(s):  
Fadzliwati Mohiddin ◽  
Heru Susanto ◽  
Fahmi Ibrahim
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management System ◽  
Higher Education Institutions ◽  
Knowledge Management System ◽  
Organizational Level ◽  
User Perception ◽  
Management Tools ◽  
Research Outcomes ◽  
Quantitative And Qualitative Methods

The aim and objective of this research is to get a better understanding on the knowledge management system (KMS) practices and perception within higher education institutions (HEIs). This research will focus on three main aspects. The first aspect will be on identifying management tools used at the organizational level. Second, will be the supportive and hindrance factors on the adoption of KMS and the user perception and practices of KMS in the institution. A mix of methodologies is adapted to generate findings for this research. Both quantitative and qualitative methods will be used for this research through a questionnaire approach. The questionnaire is constructed in such a way that closed-ended questions and open-ended questions are included. The research has led to several important outcomes for the implementation of KMS in HEIs. This study has proposed a conceptual framework and support from other research outcomes (i.e., identification of the management tools used, the support and barriers for implementation, and user perception and practices for the KMS implementations).

Knowledge Management System Among Onion Farmers Using Ict In Perambalur District Of Tamil Nadu

GIS Business ◽  
2020 ◽  
Vol 14 (6) ◽  
pp. 1147-1155
Author(s):  
J.Nithya Jayaseeli ◽  
T. Devi
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Tamil Nadu ◽  
Research Work ◽  
Knowledge Management System ◽  
Adoption Process ◽  
Farming Community ◽  
Ict Adoption ◽  
Information And Communication ◽  
Production Form

The purpose of this study is to examine how Knowledge level augmented parameters impact on the effective adoption of information and communication technology (ICT) by onion farmers in Perambalur district of Tamil Nadu. Data were gathered from a focus group made up of 60 Farmers in Perambalur district. The paper finds that a willingness of indigenous ICT users is particularly influenced by the recognition and incorporation of visible social imperatives during the adoption process. Research limitations/implications – The outcome of this study highlights important issues for ICT adoption. One particular area that must be taken into consideration is the adoption channel. Perceptions of ICT adoption will differ significantly among adopters. For this reason, the need for developing an appropriate adoption channel that ensures successful diffusion of the innovation should be recognized. The paper also demonstrates that Knowledge Management System among farmers using ICT to yield more profit in onion Production form knowledge distributed by the experts. Hence the research work carried out to acquire, represent, and distribute the knowledge Management system to the Farming community.

scholarly journals Knowledge Spirals in Higher Education Teaching Innovation

2014 ◽  
Vol 10 (4) ◽  
pp. 16-37 ◽  
Author(s):  
Ángel Fidalgo-Blanco ◽  
María Luisa Sein-Echaluce ◽  
Francisco J. García-Peñalvo
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management System ◽  
System Development ◽  
Educational Innovation ◽  
Knowledge Management System ◽  
Teaching Innovation ◽  
Innovation Activities ◽  
Organisational Knowledge ◽  
Individual Knowledge

A R&I&i process for a knowledge management system development is presented. It transforms different institutions experiences into organisational knowledge applicable to an entire sector, the higher education one specifically. The knowledge management system allows classifying, organising, distributing and facilitating the application of the knowledge generated by the faculty. A study, with more than 1000 system users, reflects that the system helps to the faculty in the way they perform educational innovation activities. The supported model integrates both Nonaka's epistemological and ontological spirals. This allows defining ontologies and used them in order to transform the individual knowledge into organisational one. The knowledge management system encapsulates complex logic expressions and ontologies management, making easy for the users obtaining successful results that may organise in their own way, becoming a powerful knowledge management process that combines epistemological and ontological knowledge spirals to convert individual experiences in educational innovation into organisational knowledge in the higher education sector.

scholarly journals A STUDY OF KNOWLEDGE MANAGEMENT SYSTEM ACCEPTANCE IN HALO BCA

2018 ◽  
Vol 2 (1) ◽  
pp. 43-52
Author(s):  
Emanuel Anggit Kristian Nugroho ◽  
Jarot S. Suroso ◽  
Puja Hanifah
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Single Point ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Knowledge Management System ◽  
Customer Relationship ◽  
Perceived Ease Of Use ◽  
Contact Center ◽  
Phone Calls

Contact Center is a form of Customer Relationship Management, where customers can interact with a company through its single point of contact and serves mainly as a tool for the company to maintain its service to the customers. Contact center is generally operated by many Agents and can accepts thousands of phone calls every day, depending on the company’s scale and customer base. In order to correctly serve the customers, Agents need to understand many knowledge which the company has, and this is the main reason why Agents need to master the company’s Knowledge Management System (KMS). Inability of Agents to interact with the KMS will be a serious problem for the company. In this paper, we studied the acceptance of Halo Info, a form of KMS in one of the biggest banking contact center in Indonesia, called Halo BCA. We used modified TAM version 2, with a total of 11 variables, 31 indicators, and 12 hypotheses. The research instrument was a 31 items questionnaire. We gathered 283 respondent data, and analyzed it using PLS-SEM. The research findings are: Usage Behaviour (UB) is significantly affected by Intention to Use (IU); IU is proven to be greatly affected by Perceived Ease of Use (PEU), Perceived Usefulness (PU), and Subjective Norm (SN); PEU is significantly affected by System Self-Efficacy (SSE) and Interface Usability (IUSB); PU is significantly affected by Job Relevance (JR) and PEU, but is not significantly affected by Output Quality (OQ), Image (I), Result Demonstrability (RD), and SN. 

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