Triple Helix Organisations, Communities of Practice and Time

2011 ◽  
pp. 245-264 ◽  
Author(s):  
Kathryn J. Hayes
Keyword(s):  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Triple Helix ◽  
Management Practice ◽  
Innovation Management ◽  
Future Research ◽  
Structured Interviews ◽  
Cooperative Research ◽  
Industry Research ◽  
Outcomes Management

Commercialisation activities require knowledge sharing between groups such as researchers and commercial managers. The existence of research based Knowledge-stewarding Communities of Practice (CoPs) within industry/research/government innovation collaborations has important implications for innovation management practice. The context of the study is four Australian Cooperative Research Centres (CRCs) composed of academic, government and industry personnel. Semi-structured interviews with a total of twenty scientists, engineers and managers explored collectively shared and dissimilar perceptions of time in commercialisation activities. Knowledge-stewarding CoP members and commercial participants in triple helix organisations working to commercialise inventions report differing temporal perceptions. Commercial and research groups described distinctively different views of pace and flexibility, contributing to tension, distrust and negatively influencing knowledge sharing, communication and commercialisation outcomes. Management techniques in use in the four CRCs and an agenda for future research conclude the chapter. This chapter contributes to the literature on collaborative innovation management and inter-organisational CoPs.

scholarly journals Managing occupational boundaries to improve innovation outcomes in industry-research organisations

2009 ◽  
Vol 15 (4) ◽  
pp. 423-437 ◽  
Author(s):  
Kathryn J Hayes ◽  
J Anneke Fitzgerald
Keyword(s):  
Process Management ◽  
Management Practice ◽  
Diversity Management ◽  
Boundary Object ◽  
Boundary Crossing ◽  
Future Research ◽  
Structured Interviews ◽  
Industry Research ◽  
Research Organisations ◽  
Organisational Cultures

AbstractCommercialisation activities combining the discoveries of one occupational group, such as scientists, with the commercial skills of managers involve interactions across occupational and organisational cultures. This article explores the challenges posed by working across occupational and organisational boundaries, and describes management techniques developed informally in four Australian organisations to address barriers to knowledge transfer. It identifies the existence of Knowledge-stewarding Communities of Practice (CoP) that span organisational boundaries and impact commercialisation outcomes. It also presents recommendations for management practice based upon diversity management and innovation theories. The context of the study is Australian hybrid industry-research organisations composed of academic, government and industry personnel. Semi-structured interviews with a total of twenty scientists, engineers and managers focused on their experiences of knowledge sharing across organisational and occupational cultures, and methods used to manage these boundaries. The existence and efficacy of boundary-crossing individuals and boundary object strategies are explored. A generic process management model of innovation is extended to acknowledge and accommodate occupational and organisational cultural proclivities towards exploration or exploitation, and to stimulate future research.

scholarly journals Managing occupational boundaries to improve innovation outcomes in industry-research organisations

2009 ◽  
Vol 15 (4) ◽  
pp. 423-437 ◽  
Author(s):  
Kathryn J Hayes ◽  
J Anneke Fitzgerald
Keyword(s):  
Process Management ◽  
Management Practice ◽  
Diversity Management ◽  
Boundary Object ◽  
Boundary Crossing ◽  
Future Research ◽  
Structured Interviews ◽  
Industry Research ◽  
Research Organisations ◽  
Organisational Cultures

AbstractCommercialisation activities combining the discoveries of one occupational group, such as scientists, with the commercial skills of managers involve interactions across occupational and organisational cultures. This article explores the challenges posed by working across occupational and organisational boundaries, and describes management techniques developed informally in four Australian organisations to address barriers to knowledge transfer. It identifies the existence of Knowledge-stewarding Communities of Practice (CoP) that span organisational boundaries and impact commercialisation outcomes. It also presents recommendations for management practice based upon diversity management and innovation theories. The context of the study is Australian hybrid industry-research organisations composed of academic, government and industry personnel. Semi-structured interviews with a total of twenty scientists, engineers and managers focused on their experiences of knowledge sharing across organisational and occupational cultures, and methods used to manage these boundaries. The existence and efficacy of boundary-crossing individuals and boundary object strategies are explored. A generic process management model of innovation is extended to acknowledge and accommodate occupational and organisational cultural proclivities towards exploration or exploitation, and to stimulate future research.

Identifying Knowledge Flows in Communities of Practice

2011 ◽  
pp. 210-217 ◽  
Author(s):  
Oscar M. Rodriguez-Elias ◽  
Ana I. Martinez-Garcia ◽  
Aurora Vizcaino ◽  
Jesús Favela ◽  
Mario Piattini
Keyword(s):  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Software Maintenance ◽  
Qualitative Methodology ◽  
Knowledge Flows ◽  
Lessons Learned ◽  
Future Research ◽  
Management Tools ◽  
The People ◽  
Common Domain

Knowledge sharing is a collective process where the people involved collaborate with others in order to learn from them (Huysman & de Wit, 2000). This kind of collaboration creates groups of people with common interest called communities of practice where each member contributes knowledge about a common domain (Wenger, 1998). Communities of practice enable its members to benefit from the knowledge of each other (Fontaine & Millen, 2004). To achieve this, different techniques and technologies can be used, such as shared documentation, groupware tools, lessons learned systems, and so forth. Therefore, to increase and improve knowledge sharing in communities of practice, it is important to study the mechanisms used by a particular community and understand how the knowledge flows through its members (Guizzardi, Perini & Dignum, 2003). This article presents a qualitative approach for studying and understanding how knowledge flows in communities of practice within organizations. The goal is to provide a methodological guide for obtaining useful information for the development of knowledge management tools for supporting knowledge flows in these communities. The content of the article is organized as follows. First the importance of supporting knowledge flows in communities of practice is highlighted. Then, a qualitative methodology for identifying knowledge flows in communities of practice is described, followed by some examples from a study conducted in the field of software maintenance. Finally, we present our conclusions of this work and future research.

Optimisation of knowledge sharing behaviour capability among sales executives: application of SEM and fsQCA

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Sabbir Rahman ◽  
Bashir Hussain ◽  
Hasliza Hassan ◽  
Ishrat Jahan Synthia
Keyword(s):  
Knowledge Sharing ◽  
Structural Equation ◽  
Management Practice ◽  
Sufficient Conditions ◽  
Well Being ◽  
Organisational Culture ◽  
Outcome Variable ◽  
Future Research ◽  
Content Type ◽  
Longitudinal Data Collection

Purpose This study aims to empirically investigate the effects of supportive, innovative and information technology (IT)-driven organisational culture on the optimisation of knowledge-sharing behaviour capability (KSBC) among sales executives. The authors propose that such effects are mediated by the sense of well-being (SWB) and IT-driven absorptive capacity (ITAC) among sales executives. Design/methodology/approach A conceptual model was developed. Survey data were based on a sample of 323 sales executives of different manufacturing and service-intensive (i.e. business to consumers) firms. The data analyses were conducted by structural equation modelling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) methods. Findings Results from SEM support all the direct relationships. Supportive and innovative organisational culture has a significant and positive influence on the optimisation of KSBC among sales executives, and these effects are mediated by their SWB. Moreover, the ITAC of sales executives mediated the relationships between IT-driven organisational culture and optimisation of KSBC among them. Results from fsQCA with the same data show that ITAC and SWB among sales executives are necessary conditions for the optimisation of KSBC. In addition, ten combinations of these variables were explored, where three sufficient conditions significantly influenced the outcome variable. Research limitations/implications This study is cross-sectional in nature and is conducted among sales executives by combining the data from manufacturing and service-intensive firms. To examine the proposed model, this study can be supplemented by future research using a longitudinal data collection method separately. Practical implications This research shows an effective role to optimise KSBC among sales executives in the field of knowledge management practice literature. Supportive, innovative and harmonious culture, IT-driven communication platform and well-established IT learning plans implemented by the firms can sophisticate to optimise KSBC among sales executives. Originality/value To the best of the authors’ knowledge, this research is a pioneer study conducted to explain the KSBC among sales executives by using mixed methods research. This research discusses the antecedent of knowledge-sharing capability among sales executives from the viewpoint of sales executive’s psychology and identifies the different roles of SWB and ITAC on individual’s KSBC.

The intertwining of knowledge sharing and creation in the digital platform based ecosystem. A conceptual study on the lens of the open innovation approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alexey Bereznoy ◽  
Dirk Meissner ◽  
Veronica Scuotto
Keyword(s):  
Knowledge Sharing ◽  
Knowledge Creation ◽  
Open Innovation ◽  
Innovation Management ◽  
Future Research ◽  
Content Type ◽  
Digital Platform ◽  
Conceptual Study ◽  
Innovation Approach ◽  
New Research

PurposeGenerally, there is a common sense to consider knowledge sharing and creation as two separate processes but a new matter emerges when those processes are intertwining. In this vein, this research aims to discuss on the lens of the open innovation (OI) model how such intertwining generates digital platform-based ecosystem.Design/methodology/approachThe theoretical approach is used to largely discuss the intertwining of knowledge sharing and creation in the current digital era. It debates such scenario considering past and present studies and suggests future research streamlines.FindingsIt offers a new theoretical model that can be implemented in a micro, meso and macro level where the concept of “ba” (or ba-sho) assumes the form of a digital platform where knowledge sharing is in motion and dynamically interacts with the knowledge creation.Originality/valueBy discussing the intertwining of knowledge creation and sharing in OI context along with digital trends (e.g. platform innovation ecosystems and platform innovation management), the study offers a new conceptual framework that relies on such intertwining accompanied by the concept of “ba – sho.” In this vein, research limits and new research are suggested to demonstrate and support this conceptual study.

Information technology and knowledge sharing for better health care: an emerging economy context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lejla Turulja ◽  
Merima Cinjarevic ◽  
Ljiljan Veselinovic
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Knowledge Sharing ◽  
Health Care Professionals ◽  
Primary Data ◽  
Future Research ◽  
Structured Interviews ◽  
Content Type ◽  
Primary Health ◽  
Information And Communication

Purpose The present study aims to explore “what” type of knowledge is shared, “how” it is shared and what information and communication tools are used to share knowledge among health-care professionals in the context of emerging “digital laggard” country in the South-Eastern European region (i.e. Bosnia and Herzegovina [B&H]). Design/methodology/approach This study applies the qualitative research methodology and thematic analysis for collecting, analysing and interpreting data. Primary data is collected using semi-structured interviews (n = 9). Key informants are employees of the main primary health-care institution in the capital of B&H. Findings The results indicate that knowledge sharing among primary health-care practitioners is the interplay of formal and informal exchange of knowledge, facilitated by both traditional communication media (face-to-face interaction) and ICT-based tools. In regards to ICT tools, our findings suggest that instant messing applications (predominantly Viber) are viewed as common media for sharing tacit knowledge within a community of practice. Research limitations/implications This study is limited to one emerging digital laggard country; thus, future research regarding ICT-based knowledge sharing in other emerging digital laggard countries is welcomed. Originality/value In the context of “digital laggard”, societies, informal, spontaneous and dynamic system of social interactions can be a successful substitute for ICT-based formalised and structured system of knowledge sharing.

Ba and Communities of Practice in Research and Strategic Communities as a Way Forward

2011 ◽  
pp. 46-69 ◽  
Author(s):  
Irma Mäkäräinen-Suni ◽  
Jianzhong Hong
Keyword(s):  
Knowledge Management ◽  
Organizational Learning ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Future Research ◽  
Previous Knowledge ◽  
Research And Practice ◽  
Innovation Research ◽  
Complementary Nature ◽  
Similarities And Differences

This chapter primarily examines the concepts of ba and communities of practice. It explores how the concepts have been used in the previous knowledge management, organizational learning, and innovation research during a decade, from the year 1999 until 2009. The reviewed studies show that both concepts have been used in various industries and in various knowledge creation and knowledge sharing situations. The similarities and differences of concepts are compared, and the concept of strategic communities is proposed as a way forward in future research and practice in terms of ba and communities of practice. The chapter includes also a comparative view of each concept, in which its major contributions, limitations and complementary nature are highlighted.

Language Norms and Debate in Triple Helix Organizations

2011 ◽  
pp. 58-73 ◽  
Author(s):  
Kathryn J. Hayes ◽  
J. Anneke Fitzgerald
Keyword(s):  
Knowledge Creation ◽  
Triple Helix ◽  
Occupational Group ◽  
Research Institutions ◽  
Occupational Culture ◽  
Structured Interviews ◽  
Industry Research ◽  
Research Organizations ◽  
Language Norms ◽  
The Impact

Commercialization activities combining the discoveries of one occupational group, such as scientists, with the commercial skills of managers involve interactions across occupational cultures. This chapter considers how dissent can be interpreted as a sign of dysfunction or cause for concern. The context of the study is temporary Australian hybrid industry-research organizations composed of academic, government, and industry personnel. Semi-structured interviews of twenty scientists, engineers, and managers focused on their experiences and perceptions of occupational culture, including styles of debate. Distinctive patterns of argumentation were identified as typical of commercial and research occupations. Extended argumentation contributed to knowledge creation, and played a role in maintaining a hierarchy among research institutions. Members of research and commercial occupational subcultures working in Australian CRCs reported frustration and reduced effectiveness of argumentation due to different norms for dissent. Initial expectations of similarity, built upon identification of occupational hierarchies, heighten the impact of these differences.

Developing a roadmap for planning and implementation of interoperability capability in e-government

2015 ◽  
Vol 9 (4) ◽  
pp. 426-447 ◽  
Author(s):  
Rajesh Sharma ◽  
Prabin Kumar Panigrahi
Keyword(s):  
Knowledge Sharing ◽  
Empirical Studies ◽  
Developed Countries ◽  
Mature Stage ◽  
Future Research ◽  
Structured Interviews ◽  
Holistic View ◽  
Content Type ◽  
Key Stakeholders ◽  
The Government

Purpose – The purpose of this paper is to propose a tool in the form of a roadmap for planning and implementation of interoperability capabilities. The issue of interoperability is gaining importance for offering services as “one-stop shop” due to rapid developments in the field of e-government in recent times. Several complexities are associated with this important dimension, and there is an urgent need for developing a tool to facilitate rollout of e-government projects with interoperability capabilities. The proposed roadmap can enable knowledge sharing among key stakeholders for building a common vision and contribute to planning and implementation of interoperability features of e-government. Design/methodology/approach – The paper is an exploratory study using the phenomenographic interpretive approach. The literature review identifies the facets and the issues that are crucial for facilitating interoperability. The status of interoperability in some of the developed countries is reviewed where e-government is in a relatively mature stage. Based on the review, this paper identifies an initial set of issues that can guide semi-structured interviews with policymakers, partners and the government agencies implementing e-government projects. The views of these key stakeholders are then analyzed and used for developing the roadmap for implementation of interoperability of e-government services. The findings are then mapped in India’s context for triangulation purpose. Findings – The paper provides insights into various planning and implementation issues that have to be addressed for building interoperability capability. A roadmap is proposed encompassing the essential legal, regulatory, organizational and technical aspects that are deemed essential for successful planning and implementation of interoperability capability. Research limitations/implications – The study has the limitation that the exploratory part of the study is based on inputs from key actors in the Indian context only. It needs to be validated by empirical studies in various contexts. Practical implications – The roadmap proposed will be useful for the policymakers, as it can guide them for planning and implementing e-government systems with interoperability capabilities. It can be used as a knowledge-sharing tool for spreading awareness of steps required for designing and implementing interoperability capabilities. Originality/value – The paper contributes by providing a tool in the form of a roadmap that can be used by the policymakers and implementers to take a holistic view of requirements for development of interoperability capabilities. The paper can form the basis for future research in specific issues of interoperability.

EMPOWERMENT, KNOWLEDGE SHARING AND INNOVATIVE BEHAVIOURS: EXPLORING GENDER DIFFERENCES

2019 ◽  
Vol 23 (01) ◽  
pp. 1950006 ◽  
Author(s):  
RAWAN MAZEN ABUKHAIT ◽  
SHAKER BANI-MELHEM ◽  
RACHID ZEFFANE
Keyword(s):  
Gender Differences ◽  
Knowledge Sharing ◽  
United Arab Emirates ◽  
Structural Equation ◽  
Service Sector ◽  
Management Practice ◽  
Gender Disparities ◽  
Future Research ◽  
Extensive Literature ◽  
Equation Modelling

We examine the effects of empowerment and knowledge sharing on employee innovative behaviours and explore gender differences. The study draws on a sample of 305 employees from the UAE (United Arab Emirates) service sector. Based on an extensive literature review, we develop a conceptual model and formulate four main hypotheses. Statistical analysis was conducted using structural equation modelling with Smart-Partial Least Squares (PLS). The results clearly show and confirm that feelings of empowerment and knowledge sharing have strong and significant impacts on employee innovative behaviours. Surprising and quite interestingly, females report greater feelings of empowerment but were less inclined to engage in knowledge sharing. The findings also show significant gender differences in relation to the impacts of empowerment and knowledge sharing on innovative behaviours. The above gender disparities seem to be specific to the UAE contexts which are discussed. The implications of the above findings for management practice and future research are also discussed.

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