scholarly journals Implementasi Total Quality Management (Manajemen Mutu Terpadu) di SDI Sabilina Bekasi

2021 ◽  
Vol 3 (3) ◽  
pp. 362-377
Author(s):  
Nurhadi Kastamin ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Methods ◽  
Research Methods ◽  
Qualitative Data ◽  
Total Quality ◽  
Research Subjects ◽  
Member Checks ◽  
Depth Interviews ◽  
Descriptive Qualitative

  The purpose of this study is to describe how the implementation of Total Quality Management (TQM) at SDI Sabilina, Cibur, Bekasi. In this study, the author uses descriptive qualitative methods, namely research methods that utilize qualitative data and are described descriptively. Data was collected using in-depth interviews, observation, and documentation methods. The research was conducted on Wednesday, June 09, 2021, at SDI Sabilina from 13.00-16.00. Checking the validity of the data is carried out through member checks, namely the process of checking data carried out by researchers to research subjects or resource persons, and discussions with colleagues.  

Implementasi Total Quality Management (Manajemen Mutu Terpadu) di SDI Sabilina Bekasi

2021 ◽  
Vol 4 (1) ◽  
pp. 82-97
Author(s):  
Nurhadi Kastamin ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Methods ◽  
Research Methods ◽  
Qualitative Data ◽  
Total Quality ◽  
Research Subjects ◽  
Member Checks ◽  
Depth Interviews ◽  
Descriptive Qualitative

  The purpose of this study is to describe how the implementation of Total Quality Management (TQM) at SDI Sabilina, Cibur, Bekasi. In this study, the author uses descriptive qualitative methods, namely research methods that utilize qualitative data and are described descriptively. Data was collected using in-depth interviews, observation, and documentation methods. The research was conducted on Wednesday, June 09, 2021, at SDI Sabilina from 13.00-16.00. Checking the validity of the data is carried out through member checks, namely the process of checking data carried out by researchers to research subjects or resource persons, and discussions with colleagues.  

scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

scholarly journals Penerapan Manajemen Mutu Terpadu Untuk Menurunkan Menolak Produksi Roti Bundi PT.SFP

2019 ◽  
Author(s):  
Silvi Yunita ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Information Systems ◽  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Method ◽  
Total Quality ◽  
Management Information ◽  
Descriptive Qualitative

The method used in this study is descriptive qualitative method. Qualitative research that researchers take away from a case and the results of their research will not be applied to other companies.Keywords—Total Quality Management, Information Technology, Information Systems

scholarly journals Total Quality Management (TQM) Tahfidz Al-Qur'an Islamic Boarding School: A Study at Tahfidz Daarul Qur'an Islamic Boarding School Tangerang

2021 ◽  
Vol 26 ◽  
pp. 250-261
Author(s):  
Abdul Hamid Arribath ◽  
Agus Suradika ◽  
Sopa Sopa
Keyword(s):  
Quality Management ◽  
Public Relations ◽  
Total Quality Management ◽  
Qualitative Method ◽  
Boarding School ◽  
Total Quality ◽  
Education Standards ◽  
National Education ◽  
Learning Evaluation ◽  
Depth Interviews

Generally, there is a gap in Total Quality Management (TQM) of education in the application of the management of tahfidz al-Qur'an in Islamic boarding schools. The purpose of this study is to determine the Total Quality Management (TQM) model of the Tahfidz al-Qur'an Islamic Boarding School which is based on the Edward Sallis Education TQM model, in order to realize the National Education Standards (SNP). This research uses the descriptive qualitative method. The research site is a modern Islamic boarding school at the Tahfidz Daarul Qur'an Islamic Boarding School, Tangerang City, Banten, Indonesia. Data collection techniques in this study used in-depth interviews, observation, and literature. While data analysis in making decisions using Miles and Huberman (data reduction, data presentation, and drawing conclusions). The results showed that there were 12 elements of TQM Pesantren Tahfidz al-Qur'an, including leadership, commitment to quality, customer satisfaction, continuous improvement, integrated curriculum, and learning evaluation, learning media and models, education & training, infrastructure standards, finance and financing, public relations and pesantren, unity of vision and mission, and objectives, as well as analyzing the situation.

scholarly journals Penerapan Total Quality Management terhadap produk cacat pada PT. Sinar Pure Foods International di Bitung

2020 ◽  
Vol 2 (2) ◽  
pp. 97
Author(s):  
Vicy M. Dasmasela ◽  
Jenny Morasa ◽  
Sintje Rondonuwu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Consumer Satisfaction ◽  
Qualitative Data ◽  
Total Quality ◽  
Customer Expectation ◽  
Descriptive Research ◽  
A Company ◽  
Research Type

Total quality management is a philosophy that requires changes in behavior at all levels of the organization with attention on the importance of consumer satisfaction. Or in other words, the improvement of which is carried out continuously by every person in the organization to understand, meet and even exceed customer expectation. This study aims to determine how the implementation of total quality management to defects product in the PT. Sinar Pure Foods International in Bitung. Type of research used in this thesis research is descriptive research type. The type of data used in this research is qualitative data. The results of the study found that quality is an important factor in a company especially in the production. Total quality management has been applied effectively on PT. Sinar Pure Foods International in Bitung.

scholarly journals The Human Resource Dynamics and Total Quality Management Achievement in Technical Institutions in Kenya

2019 ◽  
Vol 7 (11) ◽  
pp. 958-969
Author(s):  
JOSEPH MACHARIA ◽  
Dr. Mary Mugwe Chui ◽  
Dr. Paul Edabu
Keyword(s):  
Social Sciences ◽  
Quality Management ◽  
Total Quality Management ◽  
Human Resource ◽  
Qualitative Data ◽  
Technical Training ◽  
Total Quality ◽  
Resource Dynamics ◽  
Technical Institution ◽  
Training Institutions

Total quality management in Japanese industrialization can be realized through human resources in Technical training in Kenya. The purpose of the study was to evaluate the influence of human resource dynamics on the achievement of total quality management in technical institution trainings Kenya. Resource Dynamics and total quality management theory guided the study through a mixed methodology approach and concurrent triangulation design. From a population of 1664 respondents, 499 (70.14%) participated where 16(30%) were principals and 31(30%) students were purposively sampled. 76(30%) Heads of Departments and 374(30%) lecturers were randomly sampled. Interrogation was through questionnaires, interview guides. Piloting of instruments using Cronbach alpha scale tested on Validity and credibility. Qualitative data was analyzed thematically and quantitative data using the Statistical Package for Social Sciences. Human resource influences total quality management at 56% and the study recommend improvement on staff motivation in all Technical Training Institutions in Kenya.

scholarly journals Analisis Implementasi Total Quality Management (TQM) Pada Kasus Pending Klaim Jaminan Kesehatan Nasional (JKN) Di RSUD Kendal Tahun 2018

2019 ◽  
Vol 7 (3) ◽  
pp. 171-180
Author(s):  
Faik Agiwahyuanto ◽  
Shinta Octaviasuni ◽  
Moh. Umar Nauful Fajri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
General Hospital ◽  
Medical Records ◽  
Case Study Research ◽  
Standard Operating Procedure ◽  
Health Financing ◽  
Educational Background ◽  
Total Quality ◽  
Research Subjects

Background: Improvements in hospitals are needed to become a going concern hospital. One strategy that can be applied is Total Quality Management (TQM). TQM seeks continuous improvement of all hospital functions. The National Health Insurance Program (JKN) has been run by the Regional Hospital General Hospital (RSUD) Dr. H. Soewondo Kendal as of January 1st, 2014. Health financing is the most important part of implementing JKN held in hospitals by BPJS Kesehatan through submission of claims. During the implementation of JKN in Kendal General Hospital, problems were found between the difference between the visits of BPJS Health patients to hospitalizations and the Health BPJS visits claimed, thus causing pending cases of late claims. File claims that are late in submission will be included in the claim process the following month.Objective: Analyze the pending causes of the Health BPJS file based on TQM implementation.Method: This type of research uses qualitative phenomenological methods and case study research designs. The research subjects were 7 officers who were directly involved in the claim process. The research instrument is the patient claim file by paying BPJS Kesehatan. Data analysis using the Importance Performance Analysis (IPA) technique.Summary: Pending causes of claims from casemix manpower factors with educational background not medical records and lack of coding staff. The factor of the casemix section method is no Standard Operating Procedure (SOP) for claiming BPJS Health. Material factors still have claims files that cannot be submitted due to inappropriate SEP numbers or often purif. Casemix machine factors (INA CBGs) already use computers and printers. The money factor for hospital income was delayed due to pending claims and claims that failed to purify.Conclusion: The process of implementing the BPJS Health claim in Dr. Hospital H. Soewondo Kendal is in accordance with the theory but there are still file claims that are pending.Suggestion: Organize education to officers intensively and standardize the time of collecting investigations and operating reports to medical records so that the files will be claimed as soon as possible and sent to BPJS.

scholarly journals Analysis of Total Quality Management Implementation to Improve Managerial Performance in State-Owned Enterprises

Wahana ◽  
2021 ◽  
Vol 24 (2) ◽  
pp. 217-230
Author(s):  
Yudi Akhmad Sadeli
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Management ◽  
Qualitative Data ◽  
Total Quality ◽  
Managerial Performance ◽  
Structured System ◽  
Three Stages

This study aims to analyze the application of Total Quality Management (TQM) to improve managerial performance at the Perum Bulog Sub-Directorate of Makassar. This research is qualitative research conducted at the Office of the Bulog Subdivre Makassar. Data was sourced from interviews with informants and the results of observations and collected documentation. The informants in this study were the head of the warehousing section and the head of other sections, which consisted of 4 informants. Furthermore, qualitative data analysis was carried out in three stages: data reduction, presentation, and conclusion. The results showed that Total Quality Management is a structured system that is used to improve managerial performance. In Total Quality Management, there are improvements to the company's vision, mission, and strategy to be even better, teamwork and focus on customer satisfaction make all employees work together and try to do better in carrying out their duties so that performance management can also improve.

scholarly journals The Collaborative Strategy of Total Quality Management and School Governance to Improving Effectiveness of Vocational School-Based Enterprise

2021 ◽  
Vol 11 (2) ◽  
pp. 10
Author(s):  
Arie Wibowo Khurniawan ◽  
Illah Sailah ◽  
Pudji Muljono ◽  
Bambang Indriyanto ◽  
M. Syamsul Maarif
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Quantitative Research ◽  
School Governance ◽  
Vocational School ◽  
Ministry Of Education ◽  
Total Quality ◽  
Research Subjects ◽  
Analytic Hierarchy ◽  
School Based

The study aimed to design a strategy to increase vocational school-based enterprise effectiveness by implementing school governance (SG) and total quality management (TQM). The study is a quantitative research using the Analytic Hierarchy Process (AHP) approach to determine the appropriate strategy followed by Interpretative Structural Modeling (ISM). The research subjects involved seven experts from the Director of Vocational High Schools of the Ministry of Education and Culture of Indonesia, the principal of Vocational School of DKI Jakarta and East Java Provinces, representatives of the Indonesian Ministry of Home Affairs, practitioners of vocational school-based enterprises, NGOs Care for vocational schools, and industry practitioners. The research is finding that the strategic plan model for increasing school management’s effectiveness must begin with improving and improving the quality of human resources. This research strategy’s implications are summarized in a matrix called the Effectiveness School Strategy Matrix, introduced as the ES2 Matrix. This strategy is based on the implementation of school governance (SG) and total quality management (TQM).   Received: 19 November 2020 / Accepted: 27 January 2021 / Published: 5 March 2021

Sign in / Sign up

Export Citation Format

Share Document