scholarly journals The Role of Intellectual Image of the Commodity in Increasing Sales: A Case Study of Maestro Pizza Company

2017 ◽  
Vol 13 (1) ◽  
pp. 277
Author(s):  
Somaia Osman Mohamed Abdelgadir ◽  
Ahmed Osman Ibrahim Ahmed
Keyword(s):  
Customer Service ◽  
Growth And Development ◽  
Mental Image ◽  
Important Research ◽  
Factors Affecting ◽  
Local Company ◽  
The Relationship

The research dealt with the role of the intellectual image of the commodity in increasing sales, through the study of Maestro Pizza, as a local company with rapid growth and development. The main reasons for dealing with this issue were the study of the experience of this company and the reasons for its rapid success, although it is young in the market, and also in light of the great competition in the Saudi market. The main objectives of the research were to identify the factors affecting the intellectual image of consumers. The research was based on the analytical descriptive methodology, and its time limits were: 2013-2017 and in Riyadh, Saudi Arabia. The most important research hypotheses (the relationship between customer service and intellectual image of consumers). The study has reached to a number of findings, the most important of which are: Quality of service is one of the most important factors that create loyalty among consumers. A number of recommendations have been reached, including: the need to promote and develop the promotional activities of the company and to benefit from its ability to build a positive mental image.

scholarly journals Kajian Penggunaan Bahasa Indonesia Yang Baik Dan Benar dalam Pendeskripsian Produk Dan Pelayanan Bisnis Daring

2020 ◽  
Author(s):  
irfan agung ashary
Keyword(s):  
Customer Service ◽  
Business World ◽  
Study Approach ◽  
Random Samples ◽  
Online Business ◽  
Online Stores ◽  
Product Sales

Online business world requires business owners to always try to maintain the best quality of service by using good and correct language so that customers feel comfortable and satisfied and to avoid miss communication between the seller and buyer. This article was written with the aim of describing the role of language in attracting buyers and increasing and increasing product sales of an online business. This research uses descriptive qualitative method with a case study approach, data collection is done using purposive sampling by taking several random samples from several online stores on Instagram with different products. The results of this study indicate that each online store provides different services to each of its customers, however, most of them will use good language when serving customers and describing products to attract buyers and make buyers feel comfortable and satisfied with the service. This research is able to increase the knowledge of business people in the field of customer service and increase knowledge in languages that can be used as good habits in communication.

scholarly journals A Bayesian Best-Worst Method-Based Multicriteria Competence Analysis of Crowdsourcing Delivery Personnel

Complexity ◽  
2020 ◽  
Vol 2020 ◽  
pp. 1-17 ◽  
Author(s):  
Longxiao Li ◽  
Xu Wang ◽  
Jafar Rezaei
Keyword(s):  
Customer Service ◽  
Value Function ◽  
Service Network ◽  
Core Elements ◽  
Delivery Platform ◽  
High Level ◽  
The Relationship ◽  
Best Worst Method

Crowdsourcing delivery is becoming a prevalent tool for tackling delivery problems by building a large labor-intensive service network. In this network, the delivery personnel consist of a large number of people with a complex composition and high level of mobility, creating enormous challenges for the quality of service and the management of a crowdsourcing platform. Hence, we attempt to conduct a competence analysis to determine whether they can provide promised services with high quality, i.e., they are competent for their job. To this end, the competence theory is introduced, and a multicriteria competence analysis (MCCA) approach is developed. To illustrate the MCCA approach, a real-world case study is conducted involving a Chinese takeaway delivery platform, where the Bayesian best-worst method is used to determine the weights of the criteria based on the data collected from managers of the platform company. Also, the competence scores of the personnel involved are collected through surveys and data sources of the company. Given the weights and the competence scores, we use additive value function to identify the overall competence scores of them, which reflects the level of competence for their job. The results show that Skills is the most important competence, while Knowledge is the least important of the four competence dimensions. In subcriteria, four core elements are identified such as punctuality, customer service awareness, responsible, and goods intact. In addition to the importance of criteria, a ranking of a sample of personnel is provided, and almost half of the crowdsourcing delivery personnel’s competence is below the average and vary significantly, while the relationship between the competence level and some other variables is also discussed. Moreover, the developed MCCA approach in this paper can be applied to analyze the competence of personnel in many other industries as well.

scholarly journals The Role of Human Resources Motivation in the Development of Hotel Enterprises in the Ferizaj Region (Republic of Kosovo)

2018 ◽  
Vol 4 (2) ◽  
pp. 67-72
Author(s):  
Naim Ismajli ◽  
Arberesha Behluli ◽  
Roberta Bajrami
Keyword(s):  
Quality Of Service ◽  
Factors Affecting ◽  
Work Related ◽  
The Social ◽  
Work Relationship ◽  
The Republic ◽  
Level Of Motivation ◽  
The Relationship

Abstract The main purpose of this research is to describe and sift the overall level of motivation of the employees of hotel enterprises in the region of Ferizaj, in the Republic of Kosova regarding the factors affecting it as well as measuring the relationship between motivation and quality of service. The first objective of this study is to measure and describe work relationship among the employees of hotel enterprises in the Ferizaj Region, while the second objective is to measure and describe payroll and bonuses among the employees of hotel enterprises in the Ferizaj Region. Part of the study were 467 workers of the hotel enterprises of which 36% ( n=171) were women, and 63.4% (n=296) men. Analysis of empirical data is performed using the Statistical Package for the Social Sciences (SPSS) system. From the findings of this study it has been founded that the employees of hotel enterprises in Ferizaj region are above average motivated in their work. Salary is the most important factor that has an impact on motivation, followed by the work-related relationships. However, comparing level of motivation among different places, we can see that the workers in Ferizaj and Shterpce were more motivated because more motivational techniques were used by their managers, whereas employees in Shtime and Kaqanik were less motivated. The variance analysis identified significant statistical differences in terms of motivation at work. Regarding the quality of service from the statistical data, we see that the quality of service is in right proportion to motivation. Clients were satisfied with the hotel services in general but the citizens of Ferizaj and Shterpca were more satisfied whereas citizens of Shtime and Kaqanik were less satisfied. Finally, it can be asserted that the findings of this study can help the structures of hotel establishments to use efficient techniques to motivate their employees,which could lead to the increase of the quality of service provided.

scholarly journals New technologies and quality of customer service – case study

2019 ◽  
Vol 2 (1) ◽  
pp. 548-558
Author(s):  
Katarzyna Midor
Keyword(s):  
Information And Communication Technologies ◽  
Customer Service ◽  
New Technologies ◽  
Communication Technologies ◽  
The Internet ◽  
Information And Communication ◽  
Purchase Process

Abstract Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.

scholarly journals Role of Taxation in Formulation of Monetary Policy (Case study of Pakistan)

2014 ◽  
Vol 10 (2) ◽  
pp. 1844-1849
Author(s):  
Mohammad Salih Memon ◽  
Dr. Subhan KhatoonGaad ◽  
Sarmad Rahat
Keyword(s):  
Monetary Policy ◽  
Linear Regression ◽  
Economic System ◽  
Growth And Development ◽  
Secondary Sources ◽  
Ministry Of Finance ◽  
The Relationship ◽  
Monetary Assets

Actually this is the problem of most of the countries to move or strengthen their economy by maintaining all necessary requirements in this light we worked out for the identification of the variables/reasons which can create the ways for more money available in the economy for utilizing it for growth and development, for that reason data was collected from the secondary sources like ministry of finance, state bank of Pakistan and applied linear regression to check the relationship, and concluded that model of the equation if perfect which clearly identifies that tax collections are highly and positively correlated with the monetary assets available in the country means when tax collection base is exactly planned or implemented no doubt collection will improve and this improvement will lead to more money available in the economy for the all reasons which leads the economic system towards growth and development.

Role of ABC Analysis in the Process of Efficient Order Fulfillment: Case Study

2017 ◽  
Vol 23 ◽  
pp. 114-121 ◽  
Author(s):  
Syed Abdul Rehman Khan ◽  
Qian Li Dong ◽  
Zhang Yu
Keyword(s):  
Customer Service ◽  
Order Fulfillment ◽  
Filling Process ◽  
Logistics System ◽  
Order Processing ◽  
Abc Analysis

In today’s world, every company is competing to enhance its time-based competitiveness. The time it takes to complete all activities of the order cycle is an important part of customer service. Accurate and fast order processing is a hallmark of high quality of service. This paper addresses the most time-consuming and costly factor of ordering process—order filling. According to the several researchers, order filling is composed of the physical activities for: acquiring products through stock retrieval, purchasing or manufacturing; packing products for consignments; scheduling the consignment for delivery; and preparing shipping documentation. Usually these series of activities in order-filling process need space of warehouses, making them a central part of company’s logistics system. This paper is based on a case study to identify how some simple approaches built in theory can be applied to firm’s current practice to enhance order-filling process. Specifically, a short plan consisting of ABC analysis and relocation of current positions of inventory is tested, and a long-term plan for redesigning the layout of warehouse is proposed.

scholarly journals Volume 31, Issue 4 (9-2021) J Holist Nurs Midwifery 2021, 31(4): 263-270 | Back to browse issues page ‎ 10.32598/jhnm.31.4.2157 XML Print Download citation: BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks Send citation to: Mendeley Zotero RefWorks Papi S, Izadi M, Behboodi L, Taheri-Kharameh Z, Hosseini F, Yousefi M et al . Oral Health Status in the Iranian Elderly: The Role of Nutrition Status and Health Literacy. J Holist Nurs Midwifery. 2021; 31 (4) :263-270 URL: http://hnmj.gums.ac.ir/article-1-1743-en.html Oral Health Status in the Iranian Elderly: The Role of Nutrition Status and Health Literacy

2021 ◽  
Vol 31 (4) ◽  
pp. 263-270
Author(s):  
Shahab Papi ◽  
◽  
Manijeh Izadi ◽  
Leila Behboodi ◽  
Zahra Taheri-Kharameh ◽  
...  
Keyword(s):  
Health Status ◽  
Oral Health ◽  
Health Literacy ◽  
The Elderly ◽  
Oral Health Status ◽  
Nutrition Status ◽  
Factors Affecting ◽  
The Relationship

Introduction: Oral health plays an important role in determining food intake patterns, meeting nutritional needs, and consequently keeping the health of the elderly and their quality of life. Health literacy is also one of the biggest determinants that significantly impacts disease prevention in the elderly. Objective: This study aimed to determine oral health status and the relationship between health literacy and nutritional status in the elderly referring to health centers in Tabriz City, Iran. Materials and Methods: This research is a cross-sectional analytical study performed on 300 older people in Tabriz in 2020. Data collection tools included the geriatric oral health assessment index, seniors in the community: risk evaluation for eating and nutrition, health literacy for Iranian adults, and demographic information questionnaire. To analyze the data, descriptive statistics were used to sort out the data. The Shapiro-Wilk test was used to check the data normality, and then simple and multiple linear regression analyses were performed to evaluate the relationship between variables and control the effect of intervening variables. The level of significance in this study was considered less than 0.05. Results: The Mean±SD age of the elderly was 69.7±6.7 years. The number of men and women participating in this study was equal. A total of 257 people (85.7%) were married. The results showed that the oral health status of 51% of the elderly was below mean, 65.33% of the elderly were illiterate, and 69.33% were severely malnourished. Based on the results of multiple regression, the nutritional status of the individuals was a predictor of the oral health score of the elderly (Β=-13.5, 95% CI; -11.3, -15.69, P=0.001). So, people with malnutrition, mildly malnourished, and severely malnourished had lower oral health scores than healthy individuals with the control of the other variables. The R2 value in this study was 0.59. Conclusion: According to the study results and the relationship between malnutrition and oral health, it is necessary to conduct studies on the factors affecting malnutrition in the elderly by intervening on the factors affecting malnutrition, changing the oral health status of the elderly, and improving their quality of life.

scholarly journals Role of Quality Management System in Improving the Quality of EIA

2019 ◽  
Vol 14 (2) ◽  
pp. 205-214
Author(s):  
Meenakshi Arora ◽  
Umesh Kulshrestha
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Data Interpretation ◽  
Factors Affecting ◽  
Inadequate Knowledge ◽  
Major Factors ◽  
The Relationship

The quality of Environmental Impact Assessment (EIA) very much depends on the efficiency of the management system of the EIA consultant organizations. As per statutory requirements, EIA Consultant Organisations must have an accreditation for carrying out the EIA study in India from the National Accreditation Board for Education and Training (NABET) which is a nodal organization under the Quality Council of India (QCI) as per Gazette Notification dated March 3, 2016. The Quality Management System (QMS) is an integral part of the accreditation process, hence the study provides an analysis of the effectiveness of QMS for Accredited EIA Consultant Organisations (ACOs) in reality. The relationship between QMS and EIA reports is analysed from NABET database for various accredited consultant organizations across the country. The study revealed that the quality management system has a significant impact on the EIA reports. The major factors affecting EIA quality are lack of implementation of a quality system, inadequate knowledge of the system and lack of data interpretation. A regular review of QMS by NABET helps maintain the quality at every step of EIA. It suggests that there is a scope for developing a strategic framework to reach excellence in EIA reports through developing a strategic management system for the betterment of society and environment.

scholarly journals THE ROLE OF ISLAMIC FINANCIAL COOPERATIVE (BMT) IN POVERTY ALLEVIATION THROUGH EMPOWERING MICRO, SMALL, AND MEDIUM ENTERPRENEURS

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Fitrah Kamaliyah
Keyword(s):  
Quality Of Life ◽  
Household Income ◽  
Poverty Measurement ◽  
Factors Affecting ◽  
Measurement Tools ◽  
Yogyakarta City ◽  
Significant Factors

The purpose of this study to analyze the role of BMT on MSMEs quality of life by taking a case study of BMT Bina Umat Sejahtera in Yogyakarta city. A survey on 53 respondents was conducted on September-November 2015. Non-parametric tests were applied in this study to analyze correlation between variables and CIBEST, MSMPI and IPI MODEL were employed as poverty measurement tools. This study found that financing through the entrepreneurs was effective to increase their income. Age, duration of installment, financing amount, household income and expenditure before financing found as significant factors affecting to household income after financing. Overall, BMT’s Performance was proven to be able change the quality of life of respondents in three models of poverty measurement positively. The results of this study are expected to BMT strategies so that financing customers can improve their standard of living as well as increase their level of spirituality

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