The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Information Systems Theory - Integrated Series in Information Systems ◽

10.1007/978-1-4419-9707-4_11 ◽

2011 ◽

pp. 185-217 ◽

Author(s):

Robert O. Briggs ◽

Bruce A. Reinig ◽

Gert-Jan de Vreede

Download Full-text