Logistics Service Quality of Online Shopping Websites During Covid-19 Pandemic

2021 ◽  
pp. 725-734
Author(s):  
İlayda Gezer ◽  
Hasancan Erduran ◽  
Alper Kayıhan ◽  
Burak Çetiner ◽  
Pervin Ersoy
Keyword(s):  
Service Quality ◽  
Online Shopping ◽  
Logistics Service ◽  
Logistics Service Quality

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 69-78 ◽  
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

How logistics service quality and product quality matter in the retailer–customer relationship of food drive-throughs

2019 ◽  
Vol 50 (5) ◽  
pp. 535-555
Author(s):  
Joseph Kaswengi ◽  
Christine Lambey-Checchin
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Perceived Quality ◽  
Data Set ◽  
Content Type ◽  
Logistics Service ◽  
Grocery Retailing ◽  
Logistics Service Quality

Purpose The purpose of this paper is to focus on consumers’ behaviours in a new trend of grocery retailing, called the drive-through format. It investigates the influence of logistics service quality and product quality (freshness of the product and the product in general) on consumers’ reactions (satisfaction, average basket expenditure and shopping frequency) through the mediation of satisfaction. This work also examines whether convenience moderates the relation between perceived quality and consumer satisfaction. Design/methodology/approach This study tests these relationships with both path and structural models using a data set of grocery drive-throughs in France, gathered during 2015–2016. To confirm the validity of each construct, this paper has based and purified variables using various scales established in previous studies by conducting exploratory and confirmatory analysis. Findings Logistics service quality and perceived product are effective drivers of consumer satisfaction. As well, the results reveal a positive relationship between quality perceptions and behaviour (average basket expenditure and shopping frequency) through the mediating function of consumer (overall) satisfaction. Thus, the findings indicate that the positive effects of the interaction terms between convenience and both the perceived quality of service and the perceived quality of fresh products on satisfaction can lead to a higher purchase incidence in drive-throughs. However, the degree of consumer convenience does not alter the influence of product quality in general with regard to the formation of satisfaction in connection with drive-throughs. Originality/value Despite the growth of the drive-through format, few studies have investigated customer satisfaction within grocery retailing, nor its consequences and drivers, especially logistics service quality.

Measurement of logistics service quality of e-commerce

2020 ◽  
Vol 37 (1) ◽  
pp. 1
Author(s):  
Djalma Silva Guimaraes Junior ◽  
Carlos Henrique Michels De Sant' ◽  
N.A. anna ◽  
Eduardo José Oenning Soares ◽  
Fagner José Coutinho De Melo ◽  
...  
Keyword(s):  
Service Quality ◽  
Logistics Service ◽  
Logistics Service Quality

The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance

2020 ◽  
pp. 107-135
Author(s):  
Özgür Kayapınar ◽  
Fatma Lorcu
Keyword(s):  
Factor Analysis ◽  
Firm Performance ◽  
Service Quality ◽  
Logistics Service ◽  
Logistic Service ◽  
Logistics Service Quality ◽  
Technology Level ◽  
The Relationship

The main purpose of this study is to examine the relationship between logistics service quality, logistics performance, firm performance, and technology. Survey data, which was collected from 572 industrial consumers operating in Turkey by stratified sampling method, were analyzed and compared by factor analysis and SEM. According to the results of the analysis, the data indicate that the quality of logistic service affects logistic performance and firm performance positively and directly. Also, it is clear from the results that the mediation role of logistic performance and its indirect impact are important in the effect of logistic service quality on firm performance. In the effect of the quality of logistic performance on firm performance, the role of technology in moderation is understood. It is also stated that when the moderation role of technology in the logistic service quality affects firm performance, logistic performance has also the mediation role.

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2021 ◽  
pp. 1157-1168
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

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