The Sequential Incident Technique for Innovations (SITI) — A Tool for Generating Improvements and Ideas in Service Processes

Service Quality and Management ◽

10.1007/978-3-322-90981-7_8 ◽

1999 ◽

pp. 187-226 ◽

Cited By ~ 1

Author(s):

Alexander Decker ◽

Harald Meissner

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