Using People CMM for Dealing with Resistance on Implementing ITIL

Communications in Computer and Information Science - ENTERprise Information Systems ◽

10.1007/978-3-642-16419-4_26 ◽

2010 ◽

pp. 259-263

Author(s):

Raul Nunes da Silva ◽

Miguel Mira da Silva ◽

Nelson Gama

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