Knowledge Management Systems and Intellectual Capital Measurement in Portuguese Organizations: A Case Study

Author(s):  
Mário Pinto
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.


2011 ◽  
pp. 571-592
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.


2017 ◽  
Vol 13 (4) ◽  
pp. 56-72
Author(s):  
Lakshmi Goel

Many companies set up operations offshore and complete projects by ‘worksharing' where responsibilities are split between geographically dispersed offices. This article looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineering, procurement and construction (EPC) company that has successfully implemented a knowledge management system. The study uses the framework of ‘knowing in practice' to the context of worksharing. This article contributes to the practice by providing specific suggestions that can be implemented from a social technical perspective to facilitate worksharing. Specifically, suggesting technological factors, and efforts needed by users and managers, in facilitating worksharing. This article contributes to research by applying the lens of ‘knowing in practice' to the context of worksharing.


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