scholarly journals Iterative uncertainty reduction in multi-actor smart service innovation

2021 ◽  
Author(s):  
Jens Poeppelbuss ◽  
Martin Ebel ◽  
Jürgen Anke
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Uncertainty Reduction ◽  
Service Systems ◽  
Systems Research ◽  
Information Systems Research ◽  
Perspective Drawing ◽  
Smart Service ◽  
Innovation Processes ◽  
Multiple Actors

AbstractSmart service innovation is the process of reconfiguring resources, structures, and value co-creation processes in service systems that result in novel data-driven service offerings. The nature of such offerings requires the involvement of multiple actors, which has been investigated by a few studies only. In particular, little is known about the multiple actors’ efforts to manage uncertainty in the process of establishing smart service systems. Empirically grounded in data from 25 interviews with industry experts, we explore how organizations act and interact in smart service innovation processes. For our data analysis, we adopt a microfoundational view to derive a theoretical model that conceptualizes actor engagement as a microfoundation for iterative uncertainty reduction in the actor-to-actor network of the smart service system. Our study contributes to information systems research on service systems engineering and digital transformation by explaining smart service innovation from both a multi-actor and a multi-level perspective, drawing on service-dominant (S-D) logic and microfoundations as well-established theoretical lenses.

scholarly journals It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

2020 ◽  
Vol 72 (4) ◽  
pp. 599-634
Author(s):  
Jürgen Anke ◽  
Jens Poeppelbuss ◽  
Rainer Alt
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Service Systems ◽  
Theoretical Understanding ◽  
Organizational Settings ◽  
Smart Products ◽  
Value Propositions ◽  
Service Ecosystems ◽  
Abstract Level ◽  
Smart Service

Abstract Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

scholarly journals Leveraging Circular Economy through a Methodology for Smart Service Systems Engineering

2019 ◽  
Vol 11 (13) ◽  
pp. 3517 ◽  
Author(s):  
Friedrich A. Halstenberg ◽  
Kai Lindow ◽  
Rainer Stark
Keyword(s):  
Systems Engineering ◽  
Circular Economy ◽  
Service Design ◽  
Service Systems ◽  
Service Development ◽  
System Modelling ◽  
Present System ◽  
Service Architecture ◽  
Smart Services ◽  
Smart Service

Product Service Systems (PSS) and Smart Services are powerful means for deploying Circular Economy (CE) goals in industrial practices, through dematerialization, extension of product lifetime and efficiency increase by digitization. Within this article, approaches from PSS design, Smart Service design and Model-based Systems Engineering (MBSE) are combined to form a Methodology for Smart Service Architecture Definition (MESSIAH). First, analyses of present system modelling procedures and systems modelling notations in terms of their suitability for Smart Service development are presented. The results indicate that current notations and tools do not entirely fit the requirements of Smart Service development, but that they can be adapted in order to do so. The developed methodology includes a modelling language system, the MESSIAH Blueprinting framework, a systematic procedure and MESSIAH CE, which is specifically designed for addressing CE strategies and practices. The methodology was validated on the example of a Smart Sustainable Street Light System for Cycling Security (SHEILA). MESSIAH proved useful to help Smart Service design teams develop service-driven and robust Smart Services. By applying MESSIAH CE, a sustainable Smart Service, which addresses CE goals, has been developed.

A Bridge Too Far?

2018 ◽  
Author(s):  
Charlotte P. Lee ◽  
Kjeld Schmidt
Keyword(s):  
Information Systems ◽  
Science And Technology Studies ◽  
Large Scale ◽  
Cooperative Work ◽  
Computer Supported Cooperative Work ◽  
Practical Action ◽  
Systems Research ◽  
Information Infrastructures ◽  
Information Systems Research ◽  
Critical Investigation

The study of computing infrastructures has grown significantly due to the rapid proliferation and ubiquity of large-scale IT-based installations. At the same time, recognition has also grown of the usefulness of such studies as a means for understanding computing infrastructures as material complements of practical action. Subsequently the concept of “infrastructure” (or “information infrastructures,” “cyberinfrastructures,” and “infrastructuring”) has gained increasing importance in the area of Computer-Supported Cooperative Work (CSCW) as well as in neighboring areas such as Information Systems research (IS) and Science and Technology Studies (STS). However, as such studies have unfolded, the very concept of “infrastructure” is being applied in different discourses, for different purposes, in myriad different senses. Consequently, the concept of “infrastructure” has become increasingly muddled and needs clarification. The chapter presents a critical investigation of the vicissitudes of the concept of “infrastructure” over the last 35 years.

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