Why don't high-performance work systems always achieve superior service in hospitality? The key is servant leadership

2021 ◽  
Vol 49 ◽  
pp. 152-163
Author(s):  
Irene Huertas-Valdivia ◽  
Araceli Rojo Gallego-Burín ◽  
Ana Castillo ◽  
Laura Ruiz
Keyword(s):  
Servant Leadership ◽  
High Performance ◽  
Work Systems ◽  
High Performance Work Systems

scholarly journals CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness

2021 ◽  
Vol 40 ◽  
pp. 100891
Author(s):  
Pablo Ruiz-Palomino ◽  
Santiago Gutiérrez-Broncano ◽  
Pedro Jiménez-Estévez ◽  
Felipe Hernandez-Perlines
Keyword(s):  
Servant Leadership ◽  
High Performance ◽  
Service Differentiation ◽  
Work Systems ◽  
High Performance Work Systems

High-performance work systems and thriving at work: the role of cognitive appraisal and servant leadership

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhining Wang ◽  
Shuang Ren ◽  
Lijun Meng
Keyword(s):  
Servant Leadership ◽  
High Performance ◽  
Theoretical Perspective ◽  
Cognitive Appraisals ◽  
Black Box ◽  
Dark Side ◽  
Work Systems ◽  
Content Type ◽  
High Performance Work Systems ◽  
Thriving At Work

PurposeThe purpose of this paper is to provide a balanced and nuanced understanding of the relationship between high-performance work systems (HPWS) and employee thriving at work by aiming to consider the “dark-side” of HPWS and to uncover the “black box.”Design/methodology/approachThis research draws from data from 377 employees nested in 77 work teams and tests a multilevel moderated mediation model using multilevel path analysis.FindingsThe findings indicate that employees appraise HPWS as both a challenge and a hindrance simultaneously. The challenge appraisal associated with HPWS positively influences employees' thriving at work whereas hindrance appraisal of HPWS negatively influences thriving experience. The results also support the hypothesized relationships in which servant leadership moderates the indirect effect of HPWS on employee thriving via challenge and hindrance appraisals accordingly.Originality/valueThis research demonstrates both positive and negative sides of HPWS as evaluated by employees in relation to an important employee outcome of thriving at work. It enriches the strategic HRM literature by identifying the “black box” of HPWS-employee outcomes and associated boundary condition from the theoretical perspective of cognitive appraisals.

Immigrants and job satisfaction: Do high performance work systems play a role?

2016 ◽  
Vol 37 (4) ◽  
pp. 690-715 ◽  
Author(s):  
James Chowhan ◽  
Isik U Zeytinoglu ◽  
Gordon B Cooke
Keyword(s):  
Job Satisfaction ◽  
High Performance ◽  
Work Systems ◽  
High Performance Work Systems

The effect of high performance work systems on small and medium size enterprises

2015 ◽  
Vol 68 (7) ◽  
pp. 1463-1465 ◽  
Author(s):  
Jose Vicente Pascual Ivars ◽  
Jose Manuel Comeche Martínez
Keyword(s):  
High Performance ◽  
Medium Size ◽  
Work Systems ◽  
High Performance Work Systems
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