scholarly journals GSITK: A sentiment analysis framework for agile replication and development

SoftwareX ◽  
2022 ◽  
Vol 17 ◽  
pp. 100921
Author(s):  
Oscar Araque ◽  
J. Fernando Sánchez-Rada ◽  
Carlos A. Iglesias
Author(s):  
Kashif Ali ◽  
Hai Dong ◽  
Athman Bouguettaya ◽  
Abdelkarim Erradi ◽  
Rachid Hadjidj

2021 ◽  
Author(s):  
Dana Wehbe ◽  
Ahmed Alhammadi ◽  
Hajar Almaskari ◽  
Kholoud Alsereidi ◽  
Heba Ismail

Author(s):  
Shuangyong Song ◽  
Chao Wang ◽  
Siyang Liu ◽  
Haiqing Chen ◽  
Huan Chen ◽  
...  

In this paper, we introduce a sentiment analysis framework and its corresponding key techniques used in AliMe, an artificial intelligent (AI) assistant for e-commerce customer service, whose fundamental ability of sentiment analysis provides support for five upper-layer application modules: user sentiment detection, user sentiment comfort, sentimental generative chatting, user service quality control and user satisfaction prediction. Detailed implementation of each module is demonstrated and experiments show our framework not only performs well on each single task but also manifests its competitive business value as a whole.


2020 ◽  
Vol 380 ◽  
pp. 1-10 ◽  
Author(s):  
Kia Dashtipour ◽  
Mandar Gogate ◽  
Jingpeng Li ◽  
Fengling Jiang ◽  
Bin Kong ◽  
...  

Author(s):  
Hala Mulki ◽  
Hatem Haddad ◽  
Mourad Gridach ◽  
Ismail Babaoğlu

Social media reflects the attitudes of the public towards specific events. Events are often related to persons, locations or organizations, the so-called Named Entities (NEs). This can define NEs as sentiment-bearing components. In this paper, we dive beyond NEs recognition to the exploitation of sentiment-annotated NEs in Arabic sentiment analysis. Therefore, we develop an algorithm to detect the sentiment of NEs based on the majority of attitudes towards them. This enabled tagging NEs with proper tags and, thus, including them in a sentiment analysis framework of two models: supervised and lexicon-based. Both models were applied on datasets of multi-dialectal content. The results revealed that NEs have no considerable impact on the supervised model, while employing NEs in the lexicon-based model improved the classification performance and outperformed most of the baseline systems.


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