The impacts of game experience and fanwork creation on game loyalty: Mediation effect of perceived value

2022 ◽  
Vol 176 ◽  
pp. 121495
Author(s):  
Yu Cui ◽  
Jingyi Li ◽  
Yueyao Zhang
Keyword(s):  
Perceived Value ◽  
Mediation Effect

The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Miao Miao ◽  
Tariq Jalees ◽  
Syed Imran Zaman ◽  
Sherbaz Khan ◽  
Noor-ul-Ain Hanif ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Perceived Value ◽  
Partial Least Square ◽  
Least Square ◽  
Mediation Effect ◽  
Equation Modeling ◽  
Repurchase Intention ◽  
Content Type ◽  
Online Experience

PurposeThis research study investigates the factors that influence e-customer satisfaction, e-trust, perceived value and consumers repurchase intention in the context of the B2C e-commerce segment. It investigates the mediation effect of e-customer satisfaction, e-trust and perceived value on repurchase intention. It also examines the moderating role of prior online experience.Design/methodology/approachBased on the adapted questionnaire, pre-recruited enumerators collected the data from five leading business universities of Karachi. They distributed 425 questionnaires and received 415 questionnaires. The study has used Partial Least Square-Structure Equation Modeling (PLS-SEM) technique for data analysis.FindingsWe have tested 20 hypotheses, of which our results do not support five, including two direct, two mediating. Our results support all the direct hypotheses except the following two: (1) delivery service affects e-satisfaction (2) customer services quality effect on trust. We did not find support for the following two mediating hypotheses (1) e-satisfaction mediates delivery services and repurchase intention, (2) service quality mediates customers' service quality and repurchase intention. Our results do not support one moderating relationship. Prior online experience moderates e-perceived value and repurchase intention.Research limitations/implicationsThis research provides valuable information to the online retailers of B2C e-commerce, which can help them make strategies based on their consumers' behavior and encourage them to make repeat purchases from online retailing stores. It allows future researchers to replicate the model in cross-cultural studies in different product categories.Originality/valueWe have examined the moderating effect of prior online experience between (e-satisfaction, e-trust and perceived value) on the repurchase intention.

scholarly journals Car Tourism in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

2016 ◽  
Author(s):  
Bin Wang ◽  
Zhaoping Yang ◽  
Fang Han ◽  
Hui Shi
Keyword(s):  
Structural Equation ◽  
Perceived Value ◽  
Tourism Industry ◽  
Mediation Effect ◽  
Destination Image ◽  
Destination Loyalty ◽  
Tourist Satisfaction ◽  
Equation Modelling ◽  
Heritage Site ◽  
The Relationship

This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analysed using partial least squares structural equation modelling (PLS-SEM). The results show that perceived value and satisfaction are direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and loyalty. Finally, this study discusses the theoretical and management implications of the findings in order to boost the tourism industry in the context of car trips.

scholarly journals Road Trip in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

2016 ◽  
Author(s):  
Bin Wang ◽  
Zhaoping Yang ◽  
Fang Han ◽  
Hui Shi
Keyword(s):  
Structural Equation ◽  
Perceived Value ◽  
Tourism Industry ◽  
Mediation Effect ◽  
Destination Image ◽  
Equation Modeling ◽  
Road Trip ◽  
Destination Loyalty ◽  
Tourist Satisfaction ◽  
The Relationship

This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that perceived value and satisfaction are the direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and tourist loyalty. Finally, this study discusses the theoretical and management implications to boost the tourism industry in the car trip context.

scholarly journals ES-QUAL model and customer satisfaction in online banking: evidence from multivariate analysis techniques

2020 ◽  
Vol 11 (1) ◽  
pp. 59-93
Author(s):  
Rizwan Raheem Ahmed ◽  
Giedrius Romeika ◽  
Raimonda Kauliene ◽  
Justas Streimikis ◽  
Rimantas Dapkus
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Commercial Banks ◽  
Financial Analysis ◽  
Perceived Value ◽  
Value Added ◽  
Secondary Data ◽  
Online Banking ◽  
Mediation Effect ◽  
Primary Analysis

Research background: The commercial banks are adopting online services for their transactions to stay competitive and fulfill the customers' needs. There is a dire need to satisfy online customers in a competitive environment. Thus, this paper employed the ES-QUAL model and two mediating variables and outlined the recommendations to the management of the online banking industry to develop effective strategies. Purpose of the article: The undertaken research aimed to examine the electronic banking service quality and customer satisfaction. For this purpose, we employed the ES-QUAL model and examined the direct impact of ES-QUAL dimensions and customer’s satisfaction. The secondary task of this paper is to investigate the mediation effect of customer's trust and the perceived value in an association between the ES-QUAL model and customer satisfaction. Finally, we examine and check whether customer satisfaction translates into the business performance of commercial banks or not. Methods: To achieve the overall goal of this research, SEM-based multivariate approach has been used, including confirmatory factor analysis, exploratory factor analysis, and multiple approaches (normal theory, and bootstrapping) to examine the moderation between the exogenous and endogenous variables. For the validation of hypotheses and results, a financial analysis has been performed simultaneously with the primary analysis. The research is done for a sample of 910 respondents of the account holders of five top commercial banks of Pakistan. Findings & Value added: The outcomes of the direct investigation revealed an affirmative, and potent impact of ES-QUAL dimensions on customer’s satisfaction. The outcomes of the indirect relationship exhibited that the perceived value and trust mediate ES-QUAL dimensions and customer satisfaction. The secondary data of selected five commercial banks and ratios analysis validated the results of the ES-QUAL model, and it is concluded that the results are linear with the outcomes of customers' satisfaction of primary analysis.

Determinants of Social Community Value Creation: An Exploratory Empirical Study

2019 ◽  
Vol 18 (04) ◽  
pp. 1950038
Author(s):  
Chien-Hsing Wu ◽  
Chuan-Chun Wu
Keyword(s):  
Value Creation ◽  
Online Community ◽  
Perceived Value ◽  
Mediation Effect ◽  
Social Community ◽  
Public Issues ◽  
Empirical Survey ◽  
Proposed Model ◽  
The Social ◽  
Main Determinants

Based on the Value–Belief–Norm Theory (VBNT), an exploratory study is conducted that proposes a research model to describe the social community value creation. The proposed model is examined via empirical survey. The mediation effect of community beliefs is also explored. The model considers extrinsic perceived value (EPV), intrinsic perceived value (IPV), and biospheric perceived value (BPV) as the main determinants of value creation behaviour for online communities. Results from the analysis of 335 valid community users are obtained. The intrinsic perceived value is significantly associated with the value creation attitude (VCA) towards intention, implying that community users, thus far, likely appreciate such intrinsic effect of community as participation and sentiment values. The beliefs partially mediate the effect of IPV on value creation behaviour. Active behaviour in public issues and private behaviour in the community are because of the perceived participation value, whereas non-active behaviour in public issues is due to the perceived network value in online community. Trust and norm alternate no effect of IPV on value creation attitude towards active and non-active behaviours in public issues and private behaviour in the community. This draws attention to the idea that beliefs probably have interplay effect on the value creation behaviour. This study serves as a theoretical and practical groundwork for researches on value development of virtual society with a focus on the effects of EPV, IPV, and BPV. Discussions and implications are also addressed.

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