International Microsurgery Club Webinar Series—Bridging the Knowledge Gap during the COVID-19 Pandemic

2021 ◽  
Author(s):  
Cheyenne Wei-Hsuan Sung ◽  
Jung-Ju Huang ◽  
Shih-Hsuan Mao ◽  
Susana Heredero ◽  
Wei F. Chen ◽  
...  
Keyword(s):  
Questionnaire Survey ◽  
Essential Role ◽  
Knowledge Dissemination ◽  
Knowledge Gap ◽  
Satisfaction Level ◽  
Virtual Meetings ◽  
Education Groups ◽  
The Impact ◽  
Time Boundary

Abstract Purpose The impact of the coronavirus disease 2019 (COVID-19) outbreak shut down most conferences. To minimalize the influence, virtual meetings sprang up subsequently. International Microsurgery Club (IMC), as one of the largest professionals-only online microsurgery education groups worldwide, began to host regular weekend webinars during the pandemic to fill the knowledge gap. This study aims to discuss how webinars have fundamentally changed the way knowledge is delivered and exchanged. Methods From February 29, 2020 to March 14, 2021, 103 IMC webinars were reviewed and analyzed in detail to determine the use, benefit, and effect. A comparison between webinars hosted by the different societies was made as well. A questionnaire survey focusing on attendees' behavior, attitude, and using habit about webinars was also made. Results As for the 103 IMC webinar events, the peak participants were 112.3 people in average. The members requesting to join IMC abruptly increased during the pandemic, and the group activity increased dramatically. From the questionnaire (n = 68), the satisfaction level was high (8.88 ± 1.18/10). The respondents were most satisfied with the good quality of the speakers (73.5%). Not only hosts our webinar series but IMC also serves as the platform that welcomes webinars from other societies to share their information. In September 2020, International Microsurgery Webinar League was established via the significant webinar hosts, with more than 300 recorded webinar talks connected successfully. Conclusion As the knowledge revolution driven by COVID-19 will continue, IMC will keep playing an essential role in exploring new and emerging opportunities to improve knowledge dissemination worldwide beyond the space-time boundary.

Impact of Corporate Social Responsibility on Consumer Trust

2008 ◽  
Vol 23 (4) ◽  
pp. 7-34 ◽  
Author(s):  
Valérie Swaen ◽  
Ruben C. Chumpitaz
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Questionnaire Survey ◽  
Consumer Satisfaction ◽  
Positive Influence ◽  
Consumer Trust ◽  
Underlying Mechanisms ◽  
Corporate Social ◽  
The Impact

This research aims at analyzing the impact of consumers' perceptions of Corporate Social Responsibility (CSR) activities on their trust toward the company and at highlighting the underlying mechanisms and conditions of this impact. This paper is based on a questionnaire survey administered to a sample of 618 consumers about cosmetics and sportswear. Results show that consumers' perceptions of CSR activities have a positive influence on their trust toward the company, directly and indirectly through the influence on perceived quality of the products offered and consumer satisfaction.

scholarly journals Study of the logistics factors that influence the development of e-commerce services in the customer’s opinion

2018 ◽  
Vol 45 (1) ◽  
pp. 25-34 ◽  
Author(s):  
Teresa Gajewska ◽  
Dominik Zimon
Keyword(s):  
Customer Service ◽  
Questionnaire Survey ◽  
Pearson Correlation ◽  
Quality Criteria ◽  
Internet Shopping ◽  
Degree Of Satisfaction ◽  
Technological Developments ◽  
Dynamic Growth ◽  
The Impact

Recent years have seen a dynamic growth of ecommerce. This links to technological developments, an increase in the number of people who have access to and actively use the Internet, and the use of mobile devices. The aim of the paper is to present the results of a questionnaire survey of the factors behind the development of e-commerce services. Besides, the paper defines the interdependence between the frequency of internet shopping and the logistic aspects of e-commerce. A hierarchy is also established of the degree of satisfaction as regards the quality criteria of e-commerce services. The analysis covers data from a questionnaire survey of 100 customers using ecommerce in Poland. The respondents were customers using e-commerce services aged between 20 and 24. The questionnaire was based on a five-point Likert-type scale of between 1 and 5. The survey was qualitative and nationwide. The analysis was done using the Statistica 10 software. The Pearson correlation was chosen from amongst the methods available to determine the impact between the surveyed variables. Firms that provide e-commerce services aim to fulfil the ever increasing needs and expectations of their customers. They attach a lot of importance to the quality of customer service which is demonstrated by the high scores awarded by the respondents.

Analysing the impact of COVID-19 on over-the-top media platforms in India

2020 ◽  
Vol 16 (5) ◽  
pp. 457-475
Author(s):  
Divya Madnani ◽  
Semila Fernandes ◽  
Nidhi Madnani
Keyword(s):  
Design Methodology ◽  
Group Discussion ◽  
Satisfaction Level ◽  
Primary Research ◽  
Family Time ◽  
Content Type ◽  
Work From Home ◽  
The Impact ◽  
Over The Top

Purpose The outbreak of COVID-19 saw a robust increase in viewership of over-the-top (OTT) media platforms. This study aims to investigate the impact of COVID-19 on OTT platforms in India, as it has led to reshaping consumer content preferences. Design/methodology/approach The authors have conducted primary research by doing a survey and focus group discussion. The first study has focused on the impact of various factors such as time, content, convenience, satisfaction and work from home (WFH) on OTT platforms during the COVID-19 crisis and the second study has focused on change in behavior of people before and during lockdown using visual representation. Findings The findings of this study show that lockdown has played a major role in the increase in viewership of OTT platforms, as people working from home are also using OTT platforms more. The average hours spent on OTT have increased from 0–2 to 2–5 h and average spending that users are willing to make on OTT platforms is Rs 100–300 (per month). The satisfaction level of customers is directly related to space to watch with family, time to use OTT platforms, the quality of content on OTT platforms and preference of OTT platform over television. Also, factors such as age group, occupation, city and income groups also determine the usage of the OTT platform. Originality/value The main contribution of this paper is to analyze the customer needs that impact their satisfaction level.

scholarly journals Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

2018 ◽  
Vol 44 (1) ◽  
pp. 134-148
Author(s):  
Boopen Seetanah ◽  
Viraiyan Teeroovengadum ◽  
Robin Nunkoo
Keyword(s):  
Behavioral Intentions ◽  
Survey Methodology ◽  
Probit Analysis ◽  
Multinomial Probit ◽  
Satisfaction Level ◽  
Revisit Intention ◽  
The Impact ◽  
Intention To Revisit

This study focuses on the link between tourists’ satisfaction with the quality of airport services at a destination and their intention to revisit. The influence of tourists’ overall satisfaction with a destination on their behavioral intentions has been well established both at theoretical and empirical levels; however, the particular role of satisfaction with airport services has been so far largely neglected. Researchers have recognized the vital importance of tourists’ experience with airport services because of the fact that the airport is the first and last encounter that they experience when visiting a country. As such, the focus of the present study pertains to evaluating the satisfaction level of tourists visiting Mauritius and examining its resulting effect on their behavioral intentions. The study uses the survey methodology for data collection and involved the distribution of self-administered questionnaires to a sample of 1,721 tourists at the SSR airport in Mauritius. Exploratory factor analysis is used to extract meaningful dimensions of airport services and a multinomial probit analysis is conducted to test for the impact of satisfaction with airport services on revisit intention while taking into account other control variables. Interestingly, airport services are seen to significantly influence the probability of repeat tourism.

Improving Bikesharing Service Quality

2020 ◽  
pp. 341-357
Author(s):  
Lakshmi Suvarchla Yalavarthi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Questionnaire Survey ◽  
Descriptive Statistics ◽  
Satisfaction Level ◽  
Transportation Service ◽  
Bike Sharing ◽  
Mode Of Transportation ◽  
Point To Point

Bike sharing is a typically structured non-motorized transportation service that provides users point-to-point transportation. The services are flexible to users as they do not have to wait in a line to pick up a bicycle from any bike sharing system and can return it to any other location of the bike sharing system. This chapter mainly focuses on why it is important to use bike sharing transportation rather than any other mode of transportation. In this chapter, the authors address the customer satisfaction level and focus on the service quality of the bike sharing system BIXI in Montreal. A questionnaire survey is conducted with the users of BIXI. A total of 580 responses are collected. Descriptive statistics, complaint analysis, and data analysis are done to identify areas of improvement.

The Impact of Education Groups for People with Schizophrenia on Social Functioning and Quality of Life

1996 ◽  
Vol 168 (2) ◽  
pp. 199-204 ◽  
Author(s):  
Jacqueline M. Atkinson ◽  
Denise A. Coia ◽  
W. Harper Gilmour ◽  
Janice P. Harper
Keyword(s):  
Quality Of Life ◽  
Social Functioning ◽  
Skills Training ◽  
Control Group ◽  
Community Based ◽  
Education Group ◽  
Set Up ◽  
Education Groups ◽  
The Impact

BackgroundEducation groups for people with schizophrenia have tended to concentrate on compliance with medication. This study examines impact on social behaviour and quality of life.MethodA catchment-wide service was set up for community-based patients. Patients who indicated an interest in education groups were randomly allocated to either an education group or a waiting list control group. Those who attended groups were compared with the control group.ResultsAbout one-quarter of community-based patients showed interest in attending education groups. Those who attended showed no change in mental state or compliance with medication (already high) but significant gains in quality of life, social functioning and social networks.ConclusionsFor patients who choose to attend education groups significant gains in social functioning and quality of life are possible without specific skills training.

scholarly journals A survey on the service quality of launch terminal in Bangladesh based on customers satisfaction

2021 ◽  
pp. 27-38
Author(s):  
Ali Ashraf ◽  
Ashik Mazumder ◽  
Shariar Rahman Sumon ◽  
Saddam Hossain ◽  
Anika Nowshin Mowrin
Keyword(s):  
Service Quality ◽  
Questionnaire Survey ◽  
Structural Equation ◽  
Low Cost ◽  
Equation Modeling ◽  
Transport Service ◽  
Loading And Unloading ◽  
The Impact ◽  
Significant Factors

Quality of the service and effectiveness of service operations system are considered as important aspects of achieving the customers' satisfaction of any service organization. Since it is considered as the low cost, safe and enjoyable travelling method by the passengers, it is need of the hour to identify the customer satisfaction towards the development of transport service methods in the Bangladesh especially in Launch Service. The major objective of this study is to identify the impact of inland transport service quality on passengers' satisfaction. The present study has been attempted to understand and examine the factors influencing the passenger’s satisfaction in the Launch Service. The study is exploratory in nature and used factor analysis to identify the foremost significant factors of Passenger’s satisfaction with service quality. By questionnaire survey we put our survey into five category those are tangibility, reliability, responsiveness, assurance, empathy (24 type question). Also, we took a part in photography survey. From photography and questionnaire survey we made a data and put that data into analysis. By analysis the data we made some pie chat and find a result. Though the satisfaction level is not good. From the result it is shown that bollard quality, dock railing system, mooring ropes quality, staff accommodation; those four parts of the launch terminal is very poor. Although bollard quality, cleanliness, dock to dock joint, snapback zone, watchtower service; those five parts of launch terminal is poor. Also, the docking system, lighting system, loading and unloading system, security system for passenger’s, hawker’s volume, terminal maintenance is average; those five parts of launch terminal is good. It is disappointing to say that there isn’t any canteen facility for the passengers. The rest of the part of the launch terminal is good. We also recommended some suggestion which improvement could make a far better passenger’s satisfaction. Keywords: Service Quality; Service Variables; Launch Terminal; Structural Equation Modeling

scholarly journals Using SERVQUAL to Assess the Customer Satisfaction Level: A Study of an Urban Cooperative Bank

2016 ◽  
Vol 2 (1) ◽  
pp. 57
Author(s):  
Seema Sharma
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Industry ◽  
Satisfaction Level ◽  
Perceived Service Quality ◽  
Customer Perceptions ◽  
Body Of Knowledge ◽  
Excellent Service ◽  
The Impact

<p><em>The SERVQUAL instrument was developed in 1988 by Zeithaml, Parasuraman and Berry as a multi-item scale developed to assess customer perceptions of service quality in service industry. Customers judge service quality as low or high depending upon whether the service performance meets their expectation or not. The purpose of this research is to determine the impact of service quality of an urban cooperative bank on its customers and to throw light on the satisfaction level of the customers, so that the managers in the organization can improve the quality of the services rendered. Using SERVQUAL tool, five service quality dimensions using two segments in the form of a questionnaire consisting of 22 questions each have been used for the customers. The result shows that the overall perception of the quality of service provided by the bank under study is within the acceptable limit for the five aspects of service quality measured. Nevertheless, difference between the expectation of excellent service quality and perceived service quality throws light on the need for improvement by bridging the customer service gaps in certain areas of service delivery by the bank. Thus the research intends to add to the limited body of knowledge pertaining to the service quality of the bank under study.</em></p>

scholarly journals Impact of Quality of Online Education on Student’s Satisfaction Level: A Study during Pandemic

2021 ◽  
Vol 2 (2) ◽  
pp. 170-178
Author(s):  
Dr Fatima Khurram Bukhari ◽  
Dr Samar Fahd ◽  
Sabiha Iqbal ◽  
Waqas Channar
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Bivariate Correlation ◽  
The Impact

This study was conducted to check the impact of quality of online education during a worldwide pandemic on satisfaction level of students. The total sample size of this study was 212. Through the use of purposive sampling technique, the participants were chosen from different departments of The Islamia University of Bahawalpur. Cross-sectional survey research design is included in the present study. Students’ Perceptions of E-learning Questionnaire and Student Satisfaction with Online Learning were the two questionnaires used for collecting data. Using descriptive statistics, t-test, ANOVA, Bivariate Correlation, and Regression Analysis, the results were examined. Online education was significantly negatively associated with student satisfaction, indicated the findings of this analysis. The sample of the study was restricted to students only. Further, in order to broad the scope of the study it is suggested to expand the present research on other universities students from all over Punjab.

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