62 The Essential Need of Having Dedicated Clinical Social Workers in Both the Burn Outpatient and Inpatient Setting
Abstract Introduction By providing holistic support to the entire patient, a licensed clinical social worker (LCSW) plays an essential role on a Burn Center multidisciplinary team. A majority of our burn population exhibit difficulties in navigating the complex array of psychosocial issues in regard to basic needs such as employment, food, housing, and transportation. While these needs can be addressed with inpatients, our patients who follow-up in Burn Clinic face additional challenges. A need was identified to have a dedicated LCSW in the outpatient setting. Methods As with the continued growth of inpatient admissions in our burn center, our burn clinic encountered an even higher number of new patients. With limited bandwidth, our burn LCSW was seeing both inpatient and clinic patients. Recognizing the need for additional support, the hospital’s care management department approved a full-time outpatient Burn Clinic LCSW position. Their role will include trauma screens, mental health, and psychosocial support to patients in clinic rather than providing reactive support to the most acute patients. Results In FY2019, our Burn Center admitted 501 patients across a seven-state region. Our Burn Clinic saw 1132 patients with 1932 clinic visit encounters. In addition to seeing all admitted patients, our inpatient LCSW also saw 13.7% (n=155) of the clinic patients and had 175 documented encounters. Furthermore, 16.6% (n=188) of these clinic patients had a form of Medicaid Health Insurance. Conclusions The capacity to provide access and resources to our patients has been limited to the time of one LCSW. By hiring a dedicated Burn Clinic LCSW, we will be able to increase our patients’ abilities to navigate barriers, while limiting unnecessary hospital resources with Emergency Department visits and readmissions. The clinic LCSW will assist by finding primary care physicians, transportation and housing needs, applying for disability, and accessing community resources such as our SOAR support group.