Comparing Google to a digital reference service for answering factual and topical requests by keyword and question queries

2011 ◽  
Vol 35 (6) ◽  
pp. 928-941 ◽  
Author(s):  
Pertti Vakkari
Keyword(s):  
Digital Reference ◽  
Reference Service

scholarly journals Ask Live! UK public libraries and virtual collaboration

2009 ◽  
Vol 27 (86) ◽  
pp. 43-50 ◽  
Author(s):  
Linda Berube
Keyword(s):  
Public Libraries ◽  
Public Library ◽  
Virtual Collaboration ◽  
Virtual Reference ◽  
Digital Reference ◽  
Reference Service ◽  
The Uk

Ask A Librarian, the UK public library digital reference service, has been piloting LSSI's Virtual Reference Toolkit. The pilot, managed by Ask administrator Co-East, went live to public users in May 2003 and will continue through September 2003. The pilot objectives include not only an evaluation of the software and support offered by LSSI, but also the eventual integration of the chat component with the main web-form service, and the implications for uptake and sustainability. This article combines a report of the largely positive initial findings of the pilot with an overview of digital reference service and UK public libraries.

scholarly journals Opportunities for Real-Time Digital Reference Service

2002 ◽  
Vol 38 (79-80) ◽  
pp. 163-181 ◽  
Author(s):  
Matthew R. Marsteller ◽  
Jackie Schmitt-Marsteller
Keyword(s):  
Real Time ◽  
Digital Reference ◽  
Reference Service

Digital Reference Service

2005 ◽  
Vol 24 (1) ◽  
pp. 19-27 ◽  
Author(s):  
Cheryl R. Dee
Keyword(s):  
Digital Reference ◽  
Reference Service
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