Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aaditya Jain ◽  
Saket Shanker ◽  
Akhilesh Barve

PurposeThe hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of resilience in the hotel and tourism supply chain (HTSC) and explores the crucial barriers that tend to disturb the inculcation of stability in the hotel and tourism sector. The present research analyses the factors influencing the hotel and tourism sector's resilience and also takes into consideration the various critical success factors (CSFs) needed to build a resilient HTSC.Design/methodology/approachA two-phase research approach has been proposed and used in this study. In the first phase, eight CSFs and sixteen factors influencing the hotel and tourism sector's resilience during the COVID-19 pandemic were identified. The basis of the identification of the CSFs and factors was literature and inputs received from experts. In the second phase, the grey-Entropy-EDAS, a qualitative and quantitative analysis, was used to analyse the identified CSFs and factors to determine the priority of concern.FindingsIn this research, the most imperative facet influencing the hotel and tourism sector's resilience has been identified, and the findings will assist hotel and tourism sector in managing and mitigating the repercussions of the COVID-19 pandemic. The analysis of the results indicates that out of all the critical success factors, supply chain visibility is the most crucial aspect in building HTSC's resilience, whereas economic catastrophe is the most influential factor. Sensitivity analysis is also conducted to examine the priority ranking stability.Practical implicationsThe results of this study can be used by the hotel supply chain managers and policymakers to plan for various challenges faced by them as they try to implement resilience-based strategies in their supply chain.Originality/valueThis research is unique as it analyses the general factors hindering the pathway of resilience in the hotel and tourism supply chain. This is also the first kind of study that has used grey-Entropy to analyse the critical success factors and grey-EDAS for analysing the impact of various factors influencing the hotel and tourism sector's resilience.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maicom Sergio Brandao ◽  
Moacir Godinho Filho ◽  
Andrea Lago da Silva

PurposeThis study aims to identify the main elements that describe the luxury supply chain. It discusses the relationship between them in a framework that organises and summarises the literature.Design/methodology/approachA systematic literature review was conducted that returned 288 papers, which were selected based on specific quality and theme criteria. Content analysis was used to investigate the alignment of critical success factors with the performance goals and configuration elements of luxury supply chains in the final sample of 66 papers.FindingsThe results provide a framework that clarifies the relationship between the configuration elements and supply chain performance goals and the critical success factors for three different levels of the luxury market. Depending on the level of luxury, performance goals and configuration elements assume a different importance and different characteristics. An understanding of these differences is relevant for defining strategies and managing luxury supply chains properly. The three different configurations also reveal new research avenues to be further investigated.Research limitations/implicationsThe study is limited in terms of its data source as the papers reviewed were collected from only three academic databases.Practical implicationsThe findings of this work help incorporate knowledge about luxury supply chain management into a framework that can be easily used for defining strategies and organising the supply chain according to the different levels of luxury.Originality/valueThis study represents an important evolution in organising the current literature on luxury supply chain management into a framework that covers critical success factors, supply chain performance goals and configuration elements for three different levels of luxury, which in turn creates promising opportunities for future enquiry.


2020 ◽  
Vol 26 (7) ◽  
pp. 1761-1788 ◽  
Author(s):  
Nighat Afroz Chowdhury ◽  
Syed Mithun Ali ◽  
Sanjoy Kumar Paul ◽  
Zuhayer Mahtab ◽  
Golam Kabir

PurposeSupply chain management plays an important role in sustaining businesses in today's competitive environment. Therefore, industrial managers are focusing on exploring the key performance improvement attributes of supply chain management to achieve a better position in the global market. Aimed at ensuring best supply chain management practices, this study presents the key performance improvement attributes, known as critical success factors (CSFs), within the context of the apparel supply chain of Bangladesh.Design/methodology/approachIn this paper, the interpretive structural modeling method (ISM) has been applied to develop a structural framework to analyze the contextual relationship among the factors under consideration. MICMAC (Matriced' Impacts Croise´s Multiplication Applique´e a´ unClassement) analysis has also been performed to define the classification of the CSFs in terms of their driving and dependence power.FindingsThe research findings reveal that supply chain collaboration/partnership and customer satisfaction are of crucial importance to success in the context of supply chain management of the readymade (RMG) garments industry of Bangladesh. Further evidence suggests that these, along with other success factors, can assist in achieving a competitive advantage and better market position. A number of theoretical and managerial implications have been provided for managers and practitioners, and for further evaluation of the study.Originality/valueThis paper considers a new supply chain problem which identifies and evaluates critical success factors. This paper also develops a new structural model for evaluating critical success factors.


2015 ◽  
Vol 20 (1) ◽  
pp. 56-70 ◽  
Author(s):  
Edward Sweeney ◽  
David B. Grant ◽  
D John Mangan

Purpose – The purpose of the research described in this paper is to disentangle the rhetoric from the reality in relation to supply chain management (SCM) adoption in practice. There is significant evidence of a divergence between theory and practice in the field of SCM. Design/methodology/approach – Based on a review of extant theory, the authors posit a new definitional construct for SCM – the Four Fundamentals – and investigated four research questions (RQs) that emerged from the theoretical review. The empirical work comprised three main phases: focussed interviews, focus groups and a questionnaire survey. Each phase used the authors’ definitional construct as its basis. While the context of the paper’s empirical work is Ireland, the insights and results are generalisable to other geographical contexts. Findings – The data collected during the various stages of the empirical research supported the essence of the definitional construct and allowed it to be further developed and refined. In addition, the findings suggest that, while levels of SCM understanding are generally quite high, there is room for improvement in relation to how this understanding is translated into practice. Research limitations/implications – Expansion of the research design to incorporate case studies, grounded theory and action research has the potential to generate new SCM theory that builds on the Four Fundamentals construct, thus facilitating a deeper and richer understanding of SCM phenomena. The use of longitudinal studies would enable a barometer of progress to be developed over time. Practical implications – The authors’ definitional construct supports improvement in the cohesion of SCM practices, thereby promoting the effective implementation of supply chain strategies. A number of critical success factors and/or barriers to implementation of SCM theory in practice are identified, as are a number of practical measures that could be implemented at policy/supply chain/firm level to improve the level of effective SCM adoption. Originality/value – The authors’ robust definitional construct supports a more cohesive approach to the development of a unified theory of SCM. In addition to a profile of SCM understanding and adoption by firms in Ireland, the related critical success factors and/or inhibitors to success, as well as possible interventions, are identified.


2015 ◽  
Vol 6 (1) ◽  
pp. 44-71 ◽  
Author(s):  
Mohamed Syazwan Ab Talib ◽  
Abu Bakar Abdul Hamid ◽  
Mohd Hafiz Zulfakar

Purpose – The aim of this study is to discover the critical success factors (CSFs) for the Halal supply chain management because this area is gaining recognition. Plus, the aim is to use the CSFs for future research. Design/methodology/approach – The study is based on the application of CSFs on the Halal supply chain. A comprehensive literature review is undertaken to discover the CSFs of conventional supply chain and to apply it to the Halal supply chain. Findings – Government support, transportation planning, information technology, human resource management, collaborative relationship, Halal certification and Halal traceability are the CSFs for the Halal supply chain. Research limitations/implications – This study only discusses the CSFs related to the Halal supply chain and ignoring other forms of Halal businesses. This study only concerns on English literatures and omit other languages. The study lacks empirical evidence and future research should be done to test the CSFs relevancy. Practical implications – This study addresses stakeholders of the Halal supply chain CSFs, which have not been fully understand and appreciated. Originality/value – CSFs concept has never been attempted on the Halal supply chain. Therefore, this study appraises the concept of CSFs and adds value to the knowledge on the Halal supply chain.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Surya Prakash ◽  
Naga Vamsi Krishna Jasti ◽  
F.T.S. Chan ◽  
Nilaish ◽  
Vijay Prakash Sharma ◽  
...  

Purpose The objective of the present study is to identify and analyze a set of critical success factors (CSFs) for ice-cream industry [cold chain management (CCM)] that helps in increasing the efficacy, quality, performance and growth of the supply chain organization. Design/methodology/approach A questionnaire survey with companies in ice-cream sector and a panel study with experts were conducted to identify and validate CSFs and their associated sub-factors. Eight CSFs identified from the cold chain domain vetted for the ice-cream industry and then prioritized by using one of the most well-known decision-making frameworks, Decision-Making Trial and Evaluation Laboratory. The general verdicts of the modelling and its application to the real-world case have been tested through an ice-cream company supply chain. Findings The result shows that the significant CSFs accountable for the growth of the ice-cream industry are the infrastructure and capacity building, consistent product improvement and operational efficiencies of the value chain. Subsequently, it was identified that the use of IT and related technologies and improved processes for operations also play a considerable role in the performance of ice-cream industry. Practical implications The study successfully outlines the effective CCM practices for critical issues. The proposed methodology and factor modelling case demonstration might be useful in analyzing the logistic chains of products such as fruits, drugs and meat. Originality/value The meritorious identification of critical areas and executing mitigation plans bring notable benefits to the firms such as improved operational efficiencies, improved time to market performance and product innovation, which bring additional benefits to the producers.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Santosh B. Rane ◽  
Shivangi Viral Thakker ◽  
Ravi Kant

PurposeEnvironmental sustainability has become a primary factor for organisations to compete globally. Stakeholders' involvement with necessary commitment at the right stage of supply chain management (SCM) plays a vital role in development of green supply chain. This paper aims to explore the involvement aspect of stakeholders towards greening of the supply chain. The purpose of this paper is to identify the critical success factors for stakeholder involvement in development of green supply chain and develop use cases for managers and practitioners planning to implement recent technologies to support stakeholders' involvement.Design/methodology/approachAfter a thorough literature survey and interviews with experts from industry and academia, the factors for involvement of stakeholders for greening the supply chain were identified. A survey-based research has been used to collect primary data for effective people involvement in development of green supply chain. The decision-making trial and evaluation laboratory method is used for ranking the critical success factors. Effective implementation of success factors using merits of blockchain and internet of things (IoT) technologies are discussed. Use cases are developed for practitioners for using a blockchain IoT-integrated architecture.FindingsThe results show that criterion C21 (cooperation with buyer for green initiatives) is the most important for green supply chain, and criterion C5 (global customers) has least effect on greening the supply chain. Involving stakeholders in the green product design ensures improved efficiency of the supply chain. Merits of technologies like blockchain and IoT may be reaped successfully for incorporating critical success factors to develop green supply chain.Research limitations/implicationsThe research can further be extended by developing the research model with hypothesis and conducting a survey for validation. Automobile industry use cases are considered for this research, and it may be further developed for different industry sectors like process industries, service, etc.Practical implicationsManagers can make use of these 22 critical success factors and capabilities of the blockchain IoT-integrated architecture to successfully involve stakeholders. Practitioners/managers can dramatically change SCM with respect to the response speed, accuracy of decision-making, data acquisition, data storage and data accessibility, transparency, trust-building, opportunity of participation, communication quality, freedom in payment based on blockchain IoT-integrated architecture. Preventing pollution and converting the enterprises into green and sustainable organisations have created lot of concerns worldwide. This research addresses the issue of green initiatives and the role of stakeholders in improving the green status of industry.Originality/valueThough there is research on involving suppliers and customers in the supply chain activities, there is a significant delay in integrating human resource management in the supply chain. This research proposes integration of stakeholders using recent technologies for green supply chain. Use cases developed for the automobile industry gives path to future research in this domain.


2019 ◽  
Vol 36 (8) ◽  
pp. 1409-1437 ◽  
Author(s):  
Shikha Aggarwal ◽  
Manoj Kumar Srivastava

Purpose The purpose of this paper is to explore the phenomenon of collaborative resilience through in-depth case study research in India. This study endeavours to identify and model the critical success factors of collaborative resilience. Design/methodology/approach Eight critical success factors of collaborative resilience were identified through literature search. Modelling and analysis of these factors was conducted using grey-based DEMATEL method. Data were collected from supply chain experts in Indian industries. Findings It was found that organizational factors like top management commitment and resilience system design exhibit highest causality on the entire system. Also, co-adaptive transformation and resilience goal alignment are most important for managers. Overall, this research provides a guideline and mechanism to build collaborative resilience in supply chains. Practical implications Through the identification of eight critical success factors, this research has related and grounded the concept of collaborative resilience into pre-exiting supply chain practices and concepts. Through rigorous quantitative modelling and analysis of these factors, this research provides a guideline to managers for building collaborative resilience in supply chains. Originality/value To the best of the authors’ knowledge, this is the first study that has proposed the concept of collaborative resilience in supply chain and has conducted empirical research on the phenomenon in India.


2015 ◽  
Vol 10 (2) ◽  
pp. 234-263 ◽  
Author(s):  
Mohamed Syazwan Ab Talib ◽  
Abu Bakar Abdul Hamid ◽  
Ai Chin Thoo

Purpose – The purpose of this paper is three pronged. First, to review the existing critical success factors (CSF) literature in the context of supply chain management (SCM). Second, to analyze the occurrence frequency of every possible CSF in SCM literature. Third, to identify the “vital few” and the “useful many” CSF that are harmonized across the SCM field. Design/methodology/approach – A time-specific and term-sensitive literature review technique is undertaken to generate a list of possible CSF in SCM. The review yielded 55 papers, but only 26 empirical CSF papers were selected for analysis as the reliability and validity of the factors had been rigorously tested. Consequently, a Pareto analysis approach was applied to trace the CSF frequency of occurrence in SCM literature. By performing a Pareto analysis, this present study is able to identify and categorize the “vital few” and “useful many” CSF that are consistent throughout various fields of SCM. The review and results are tabulated and a Pareto diagram has been constructed to provide a summary of findings. Findings – Out of the 26 selected empirical papers, 25 potent CSF in SCM literature have been extracted. From the Pareto analysis, nine CSF represent 80.68 percentage of occurrence which is regarded as the “vital few” CSF in SCM. The remaining 16 CSF represent 19.32 percentage of occurrence and is regarded as the “useful many” CSF in SCM. The nine “vital CSF” are immensely important, because in order to achieve supply chain and operation success, one must recognize the few vital factors that are responsible for the larger impact onto the industry compared to the other 16 “useful many” CSF. Practical implications – The study offers some sense of assistance to SCM managers in highlighting the vital few CSF that matter most, regardless of their nature of SCM fields. Thus, saving their energy, time, and resources in determining the critical pieces of information. For academicians, this study provides a platform for future SCM CSF research and the results could aid researchers in developing the research instrument. Originality/value – This study is the first attempt to apply Pareto analysis for SCM CSF studies and critically analyzing a wide range of SCM CSF literature. The result could allow supply chain managers to focus on the internal factors, as it could implicate the external factors, and is vital for sustainable supply chain operation, plus, it could stimulate potential researcher opportunities in linking SCM CSF and firm performance.


2017 ◽  
Vol 17 (1) ◽  
Author(s):  
Milandrie Marais ◽  
Engelina Du Plessis ◽  
Melville Saayman

Orientation: Globally, destinations offer various products and services to visitors featuring different attributes and characteristics, making each destination unique. The critical success factors (CSFs) of each of these destinations may differ, making the management process more complex.Research purpose: The purpose of this research was to identify the CSFs for business tourism destinations in South Africa from a supply viewpoint.Motivation for the study: Because of the importance of CSFs, many previous studies have attempted to identify such factors within the tourism industry, but few concentrated on business tourism, especially in South Africa, leaving a gap in terms of knowledge. By means of identifying and understanding what these factors are for South Africa, the country could further develop its tourism sector, which could result in its being more competitive as a destination.Research design, approach and method: To achieve this goal, a qualitative research approach was followed by interviewing seven key business tourism coordinators in South Africa, to determine the key success factors of the business. The data gathered were transcribed and analysed using Creswell’s six steps in data analysis and interpretation.Main findings: Finances, human resources, product and customer-related aspects were identified as the CSFs for business tourism in South Africa.Practical/managerial implications: Educating the market and marketing value add-ons were identified as important for enhancing and making business tourism in South Africa more competitive.Contribution/value-add: The results could guide managers in the implementation of effective key success factors in an effort to mitigate management problems in a very competitive sector.


2017 ◽  
Vol 24 (3) ◽  
pp. 570-593 ◽  
Author(s):  
Vimal Kumar ◽  
Pratima Verma ◽  
R.R.K. Sharma ◽  
Ahmad Faraz Khan

Purpose In the context of emerging economies, the purpose of this paper is to seek the critical success factors (CSFs) of supply chain and identify their relationships to enhance the supply chain performance (SCP) in a sample of Indian manufacturing firms. Design/methodology/approach On the basis of a comprehensive literature review, the authors conducted this study and proposed a new model of antecedent and outcomes for SCP in emerging markets. The empirical data for this study were drawn from a survey of 227 Indian firms, resulting in a response rate of 52 percent. The method of confirmatory factor analysis was applied to refine the CSFs and SCP scale for empirical analysis. The data were analyzed by employing the structural equation modeling technique. Findings The results reveal that all the identified CSFs, namely, agility, flexibility, flexible innovation, information and communication technology, collaboration among conglomerate divisions, process structure, and training and leadership programs, are positively associated with SCP. The empirical study of 227 Indian firms lent good support to the hypotheses and validates it by the data analysis. Consequently, these findings highlight the prominence of these factors of supply chain for gaining a sustainable competitive advantage in emerging market scenario. Research limitations/implications The study emphasizes on CSFs in emerging markets that will help to boost the organization’s SCP through agility and flexibility in supply chain. This study is applicable for growing markets in which there is ample amount of resources. Originality/value As economic growth stagnates in developed economies, emerging markets grow at near double-digit rates. Somehow, this study is pioneer in terms of enhance SCP in emerging market scenario. Moreover, the outcome of the study could provide empirical evidence of the effects of CSFs on SCPs.


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