scholarly journals Improving health in the military and beyond using salutogenic design

Facilities ◽  
2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephanie Brick
Keyword(s):  
Design Theory ◽  
High Stress ◽  
Well Being ◽  
Work Conditions ◽  
Stress Disorders ◽  
Security Requirements ◽  
Service Members ◽  
Concept Design ◽  
Design Strategies ◽  
Content Type

Purpose Service members of the US Department of Defense (DoD) have alarmingly high rates of depression, anxiety, probable stress disorders and suicidality, all of which are negative health conditions exacerbated by various external stressors. High-stress work conditions – to include shift work, hazardous territories, high-stakes mission sets and generally disconnected sites – require a work environment that facilitates, rather than inhibits, stress reduction and mental well-being. This paper aims to present “salutogenic design” as an innovative approach: Salutogenic design offers demonstrated architectural solutions that improve health and well-being. Design/methodology/approach This paper describes salutogenic design strategies beginning with the need for such an approach, the call to action to implement strategic and tactical solutions and the challenges and financial impacts of such a broad and innovative strategy to improve workplace health, well-being and performance in the DoD and beyond. Examples of these strategies, via biophilic design solutions, are presented in the central Table 1 as an easy-to-reference tool and supported by the voluminous literature as referenced, in part, through this research paper. Findings Salutogenic design strategies offer innovative, financially viable solutions to help mitigate stress and improve workforce well-being while maintaining the highest level of building security requirements in access-controlled spaces and disconnected sites, such as military installations and government compounds. Research limitations/implications Issues of mental and physical health are complex and multi-faceted, and they require complex and multi-faceted solutions. Salutogenic design is presented as one facet of that solution: a tangible solution to an often-intangible issue. Further, as a novel approach to address a critical DoD issue, Table 1 bridges the common gap between high-concept design theory and practical construction-application solutions, with positive value to the health, performance, quality-of-life and well-being of service members. Originality/value To the best of the author’s knowledge, this paper is the first to approach the DoD’s imperative to reduce service members’ mental stress with “salutogenic design.”

scholarly journals Designing servicescapes for transformative service conversations: lessons from mental health services

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahir Gopaldas ◽  
Anton Siebert ◽  
Burçak Ertimur
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Risk Taking ◽  
Design Theory ◽  
Well Being ◽  
Service Encounters ◽  
Design Strategies ◽  
Content Type ◽  
Emotional Risk

Purpose Dyadic services research has increasingly focused on helping providers facilitate transformative service conversations with consumers. Extant research has thoroughly documented the conversational skills that providers can use to facilitate consumer microtransformations (i.e. small changes in consumers’ thoughts, feelings and action plans toward their well-being goals). At the same time, extant research has largely neglected the role of servicescape design in transformative service conversations despite some evidence of its potential significance. To redress this oversight, this article aims to examine how servicescape design can be used to better facilitate consumer microtransformations in dyadic service conversations. Design/methodology/approach This article is based on an interpretive study of mental health services (i.e. counseling, psychotherapy and coaching). Both providers and consumers were interviewed about their lived experiences of service encounters. Informants frequently described the spatial and temporal dimensions of their service encounters as crucial to their experiences of service encounters. These data are interpreted through the lens of servicescape design theory, which disentangles servicescape design effects into dimensions, strategies, tactics, experiences and outcomes. Findings The data reveal two servicescape design strategies that help facilitate consumer microtransformations. “Service sequestration” is a suite of spatial design tactics (e.g., private offices) that creates strong consumer protections for emotional risk-taking. “Service serialization” is a suite of temporal design tactics (e.g., recurring appointments) that creates predictable rhythms for emotional risk-taking. The effects of service sequestration and service serialization on consumer microtransformations are mediated by psychological safety and psychological readiness, respectively. Practical implications The article details concrete servicescape design tactics that providers can use to improve consumer experiences and outcomes in dyadic service contexts. These tactics can help promote consumer microtransformations in the short run and consumer well-being in the long run. Originality/value This article develops a conceptual model of servicescape design strategies for transformative service conversations. This model explains how and why servicescape design can influence consumer microtransformations. The article also begins to transfer servicescape design tactics from mental health services to other dyadic services that seek to facilitate consumer microtransformations. Examples of such services include career counseling, divorce law, financial advising, geriatric social work, nutrition counseling, personal styling and professional organizing.

Towards a design theory of computer-supported organizational participation

2017 ◽  
Vol 30 (1) ◽  
pp. 188-202 ◽  
Author(s):  
Thomas Wagenknecht ◽  
René Filpe ◽  
Christof Weinhardt
Keyword(s):  
Design Theory ◽  
Process Model ◽  
Work Conditions ◽  
Information Management System ◽  
Future Research ◽  
Expert Interviews ◽  
Content Type ◽  
Organizational Participation ◽  
Positive Effects ◽  
Expert Interview

Purpose Employees demand high responsibility and empowerment, while keeping their work communal and flexible. Initiatives that foster organizational participation (OP) can contribute to the fulfillment of such work conditions. Research in sociology and psychology demonstrated positive effects on job satisfaction as well as on productivity. However, adoption of social software is widely spread in firms, research on the determinants of computer-supported OP is scarce. The purpose of this paper is to describe the elements to consider when designing OP processes that aim to be beneficial for both the employer as well as the employees. Design/methodology/approach The authors conducted 20 guided expert interviews to propose a nascent design theory, following a socio-technical approach that promotes democratic and humanistic principles. Findings Building on the expert interview, the process model includes a topic horizon and a collaboration phase, which creates proposals that have to be decided in order to produce results. The authors show how employee competence and leadership commitment are as important as the workload and support as well as an option for anonymous communication. The authors propose a set of features and explain principles of implementation. Research limitations/implications Despite the authors’ best efforts to diversify the authors’ set of experts, the findings have a limited generalizability as the authors only interviewed a few selected German experts that were either members of the board, HR or IT managers, often concerned with organizing rather than only participating in computer-supported organizational participation (CSOP) processes. Besides testing the model in practise, future research should also consider surveying a broader (and more international) set of employers and employees. Practical implications The authors propose a step-by-step procedure to introduce CSOP. Despite identifying many pitfalls, the research demonstrates that CSOP promises a wide variety of benefits to both employers as well as the employees of an organization, including increased satisfaction as well as productivity. Originality/value This is one of the first studies to propose a nascent design theory for CSOP. The authors derive a number of requirements to consider when implementing an information management system that seeks to improve both the efficiency and equality of employers and employees and lead to a win-win situation for both. The authors describe valid constructs for firms with spatially and timely dispersed teams and more than 50 employees. The research is based on 20 expert interviews, conducted with senior managers of medium and large German enterprises.

The paradox of the contented female worker

2019 ◽  
Vol 40 (4) ◽  
pp. 800-814 ◽  
Author(s):  
M. Niaz Asadullah ◽  
Fahema Talukder
Keyword(s):  
Fixed Effects ◽  
Manufacturing Sector ◽  
Well Being ◽  
Subjective Assessment ◽  
Work Conditions ◽  
Work Place ◽  
Female Worker ◽  
Content Type ◽  
Absolute Income ◽  
Low Pay

Purpose The purpose of this paper is to study the determinants of subjective and emotional well-being of workers in Bangladesh’s female-intensive export-oriented ready-made garments (RMG) factories based on a function of demographic, economic and psychological factors and work-place characteristics. Design/methodology/approach Employee-level data are obtained from a purposefully designed survey conducted in 2014 on 50 RMG factories located outside the country’s export processing zones. Dependent variables include domain-specific as well as overall life satisfaction. The analysis is quantitative in nature and based on ordered probit and (factory) fixed-effect regression models. Findings Compared to men, female workers are found to be more satisfied with life and financial situations and less depressed, a finding that is robust to controls for workplace characteristics and policies (e.g. provisions for childcare; higher presence of female supervisors; and management’s attitude toward work life balance) and factory fixed effects. This suggests that despite various compliance-related problems, employment in the RMG sector is intrinsically valued by female employees. Among other findings, although absolute income does not appear to affect well-being, relative income effect is statistically significant. Originality/value Although there is a sizable literature on the importance of decent jobs and women’s employment in low-pay manufacturing jobs in developing countries, studies on whether women intrinsically value such jobs are limited. Our study is unique in the sense that it draws on a purposefully designed survey conducted a year after the deadly collapse of RMG factory buildings in Dhaka, Bangladesh. The incident exposed unsafe work conditions in which millions of women work in manufacturing sector around the developing world. To our knowledge, this is also the first paper on subjective assessment of work and non-work aspects of lives of women employed in Bangladesh’s RMG sector. The study also contributes to the international literature on the paradox of the contented female worker in low-pay jobs. Therefore, the paper will be of significant interest to readers from other countries that rely on apparel exports and depend on female labor.

scholarly journals Identifying interior design strategies for healthy workplaces – a literature review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Susanne Colenberg ◽  
Tuuli Jylhä
Keyword(s):  
Interior Design ◽  
Well Being ◽  
Evidence Based ◽  
Workplace Design ◽  
Design Strategies ◽  
Content Type ◽  
Starting Point ◽  
Theoretical Assumptions ◽  
Design Solutions ◽  
Health Objective

Purpose It is widely recognized that interior office space can affect health in several ways. Strategic and evidence-based design, including explicit design objectives, well-chosen design solutions and evaluation of results, aid realization of desired health effects. Therefore, this paper aims to identify possibly effective interior design strategies and accompanying design solutions and to provide examples of effectiveness measures. Design/methodology/approach A literature sample of 59 peer-reviewed papers published across disciplines was used to collect examples of workplace design features that have positively influenced workers’ well-being. The papers were grouped by their health objective and design scope successively and their theoretical assumptions, measures and findings were analyzed. Findings Four main workplace design strategies were identified. Design for comfort aims at reducing or preventing health complaints, discomfort and stress, following a pathogenic approach. It has the longest tradition and is the most frequently addressed in the included papers. The other three take a salutogenic approach, promoting health by increasing resources for coping with demands through positive design. Design for restoration supports physical and mental recovery through connections with nature. Design for social well-being facilitates social cohesion and feelings of belonging. Design for healthy behavior aims at nudging physical activity in the workplace. Originality/value By drawing complementary perspectives and offering examples of design solutions and effectiveness measures, this paper encourages workplace designers, managers and researchers to take a transdisciplinary and evidence-based approach to healthy workplaces. It also serves as a starting point for future empirical research.

Internship as a criterion for South African educators’ registration

2018 ◽  
Vol 32 (7) ◽  
pp. 1333-1347
Author(s):  
Gideon Petrus van Tonder ◽  
Elsa Fourie
Keyword(s):  
South African ◽  
Work Experience ◽  
High Stress ◽  
Real Life ◽  
Well Being ◽  
Structured Interviews ◽  
Content Type ◽  
Learner Performance ◽  
Stress Levels ◽  
Method Approach

Purpose The purpose of this paper is to explore the possible use of internships to support educators with the increase in their administrative, professional workload. Design/methodology/approach This research utilised a mixed method approach. Quantitative and qualitative data was gathered. Pragmatism was the research paradigm. Two structured Likert scale questionnaires were used. Semi-structured interviews were conducted with purposefully selected in-service educators from schools. Findings The participants in this study indicated that the increase in their administrative workload impacted negatively on their well-being, they were overwhelmed by the amount of documentation they had to compile, they indicated that assessment was difficult, that they did not have time to constantly adapt to changes, that they had limited opportunities for professional development. Educators said they suffered from anxiety, had high stress levels, were moody, physically and emotionally exhausted and considered to leave the profession. Practical implications The implementation of an internship model could impact positively on educators’ administrative workload. It could lead to a decrease in educators’ administrative workload; lower stress levels and increased learner performance. Student educators will have opportunities to experience how a school operates, get feedback on their teaching skills, learn to discipline learners, attend meetings and serve as part of an educational team. Originality/value In the light of the findings of this research it seems that the implementation of an internship model would provide opportunities to expose student educators to a real-life work experience and opportunities to work together with experienced educators acting as mentors.

scholarly journals Hard/heart worker: work intensification in purpose-driven organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Katia Dupret ◽  
Sabina Pultz
Keyword(s):  
Social Sustainability ◽  
Well Being ◽  
Work Conditions ◽  
Self Management ◽  
Organizational Sustainability ◽  
Content Type ◽  
The World ◽  
Work Intensification ◽  
Greater Good ◽  
Governmentality Studies

PurposeThe paper seeks to illuminate the intersection between doing greater good in the world and the self-disciplining that comes along with it. The paper raises a discussion on how purpose-driven organizations with a sustainability focus should be concerned about internal social sustainability in order to maintain consistency between external purpose and internal well-being of employees.Design/methodology/approachThis article investigates the interrelations between purpose-driven organizations' quest for social sustainability and internal work conditions exemplified through experiences with work intensification. A governmentality studies approach is applied to investigate how employees' perceptions of doing greater good in the world also become a productive self-disciplining strategy that potentially increases work intensification and simultaneously result in an instrumentalization of working for greater sustainability.FindingsWorking with an organizational sustainability purpose can, in some situations, create dilemmas that may decrease employee well-being as it demands continuous negotiation of boundaries between paid work and free time, meaningfulness and work devotion, self-management and work intensification.Originality/valueThe paper raises a discussion on how purpose-driven organizations with a sustainability focus should be concerned about internal (social) sustainability in order to maintain consistency between external purpose and internal well-being of employees.

Importance of perceived teammate support as a predictor of student-athletes’ positive emotions and subjective well-being

2020 ◽  
Vol 15 (3) ◽  
pp. 364-374
Author(s):  
Heetae Cho ◽  
Hui Yi Tan ◽  
Eunsoon Lee
Keyword(s):  
Structural Equation ◽  
Positive Emotions ◽  
Student Athletes ◽  
Critical Role ◽  
High Stress ◽  
Well Being ◽  
Equation Modeling ◽  
Subjective Well Being ◽  
Design Strategies

Student-athletes may have high stress, and the level of their subjective well-being could be low due to the dual role of being a student and an athlete. In the field of sport psychology, social support has received focal attention to identifying its impact on individuals’ subjective well-being. However, there is a lack of research that focuses on teammate support and subjective well-being. Thus, this study examined how the perception of teammate support influences subjective well-being through positive emotions based on the environmental psychology model and the broaden-and-build theory of positive emotions. This study collected 313 responses from university student-athletes in Singapore and conducted a confirmatory factor analysis and structural equation modeling analysis. Results showed that perceived teammate support had a positive influence on subjective well-being through positive emotion. Also, there was a direct effect of perceived teammate support on subjective well-being. The results support the critical role of perceived teammate support in enhancing the student-athletes’ subjective well-being. The findings of this study are beneficial for coaches and student-leaders to design strategies to improve the subjective well-being of student-athletes.

Investigating the transformative impact of bank transparency on consumers’ financial well-being

2019 ◽  
Vol 37 (4) ◽  
pp. 1062-1079 ◽  
Author(s):  
Mauricio Losada-Otálora ◽  
Linda Alkire (née Nasr)
Keyword(s):  
Financial Services ◽  
Self Efficacy ◽  
Well Being ◽  
Service Research ◽  
Clear Understanding ◽  
Design Strategies ◽  
Content Type ◽  
Information Transparency ◽  
Positive Attitudes ◽  
Shared Information

Purpose Grounded in Transformative Service Research, the purpose of this paper is to explore the mechanisms by which bank information transparency influences consumer’s financial well-being (FWB). The authors propose that customer attitudes toward the brand and the subjectively perceived ability of individuals to deal with the financial challenges explain the enhancement of FWB driven by bank information transparency. Design/methodology/approach A survey was conducted to test the proposed hypotheses. In total, 400 bank customers of five commercial banks in Colombia were approached and asked to fill out a pen and paper questionnaire. Serial mediation analysis was applied to test the hypotheses. Findings This research shows that bank information transparency can uplift the FWB of customers. Furthermore, the positive effect of bank information transparency on the FWB occurs because the shared information improves the positive attitudes toward banks and the perceived financial self-efficacy of customers. Research limitations/implications This paper heeds the call of current literature for improved explanations of the relationship between attempts to inform consumers about financial services and their FWB. Practical implications This research shows that managers who embrace the challenging task of improving the FWB of their customers should design strategies for more transparent information sharing with their customers. However, these strategies should be designed not only to deliver information to customers but also to increase the perceived disclosure, accuracy and clarity of shared information. Originality/value This pioneering study aims to explain the effects of bank information transparency on the FWB of consumers by drawing on interdisciplinary literature. This research is important as many banks aim to increase their information transparency without a clear understanding of the effects of these actions on consumers and therefore in many instances their efforts fail. A key contribution of this study is identifying concrete mechanisms (i.e. brand attitudes and self-efficacy) that help managers to improve customers’ FWB via information transparency. Accordingly, the authors offer suggestions for better information transparency strategy implementation.

Investigating knowledge workers’ productivity using work design theory

2017 ◽  
Vol 66 (6) ◽  
pp. 822-834 ◽  
Author(s):  
Margaret Moussa ◽  
Mathew Bright ◽  
Maria Estela Varua
Keyword(s):  
Knowledge Management ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Design Theory ◽  
Knowledge Workers ◽  
Knowledge Work ◽  
Well Being ◽  
Work Design ◽  
Content Type

Purpose The purpose of this paper is to examine the suitability of job and work design theory for investigating knowledge workers’ productivity. The review is a response to recommendation and adoption of the motivational human resource management approach by a number of knowledge management researchers. The authors show that the existing literature on this topic overlooks key criticisms of HRM job and work design theory itself. The authors suggest modifications. Design/methodology/approach The paper proceeds by outlining knowledge management researchers’ arguments rejecting the application of traditional measurement approaches to investigating knowledge workers’ productivity. The review develops to examine the various arguments for adopting work design theory and considers the key contributions and critiques in this field. Drawing on the insights of key HRM work design critics, the paper concludes by offering suggestions for a model suitable for examining the drivers of knowledge work productivity in process. Findings The principle finding is that Morgeson and Humphrey’s (2006) Work Design Questionnaire (WDQ) stand as the most conceptually consistent and methodologically considered human resource management work design theory. However, this model must itself be modified to include a category of organizational contextual work characteristics. For application to the filed of knowledge management, WDQ must also be expanded to include knowledge sharing, role breadth self-efficacy and employee well-being as key work design mediators and outcomes. Research limitations/implications Greater consideration needs to be given to the distinction between knowledge sharing as a work design mediator and as a work design outcome. Morgeson and Humphrey themselves note that the “common method variance” problems arising in psychometric research have been reduced but not completely eliminated from their model. Practical implications Survey instruments based on the recommended model potentially provide a valuable means for understanding and enhancing productivity in a variety of knowledge intensive service industries. The pronounced benefit of this model is that it is applicable in cross-industry and cross-occupational contexts, unlike many existing knowledge worker productivity models. This is an advantage, given the centrality of the inter-connectivity of different types of activities and industries in knowledge work. Social implications Work design prioritizes employee motivation and support and links this to the quality of work and the well-being of clients. The benefits of well-designed knowledge work extend well beyond the generation of specific innovations and macroeconomic productivity improvements. Originality/value Job design and work design theory have been applied in the field of knowledge management. However, the applications have largely overlooked key critiques of the established models in the human resource management literature. The paper fills this gap. Its original suggestions for modifying Moregeson and Humphry’s (2006) WDQ reflect the authors’ in-depth analysis of the literature.

scholarly journals Resilience and stress management amongst corporate security managers: a hybrid approach to thematic analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sami Rahman ◽  
Moira Cachia
Keyword(s):  
Stress Management ◽  
Thematic Analysis ◽  
Hybrid Approach ◽  
High Stress ◽  
Management Training ◽  
Past Research ◽  
Well Being ◽  
Content Type ◽  
Stress Management Training ◽  
Corporate Security

PurposeThe purpose of this study is to examine the experience of stress by national corporate security managers in the United Kingdom and how they manage it.Design/methodology/approachA qualitative approach was adopted where in-depth semi-structured one-to-one interviews with 22 male participants were conducted as the method of data collection. This was analysed using hybrid thematic analysis.FindingsThree overarching themes were elicited, namely: “Resilience”, “Synergy” and “Work/life balance”. The outcome showed that stress management by security managers is moulded by an interaction of various facets, with an emphasis on “resilience” having 66% of content occurrence, a factor which complements and enriches the job demand–control-support (JDCS) theoretical framework (Johnson and Hall, 1988).Practical implicationsThe paper argues the importance of the interaction between resilience and the dimensions of the JDCS. The research indicates the interaction is important in how practitioners can develop interventions in reducing stress in the workplace.Social implicationsThis research outcome implies that employees in managerial positions should be provided with resilience assessment and training to enhance their job effectiveness and well-being. Resilience needs to be recognised as an important trainable skill and stress management training should emphasise the enhancement of resilience.Originality/valueThis type of qualitative investigation on the lived experiences of stress management and how this affected one's resilience's in a high-stress industry is innovative as past research is mostly quantitative.

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