Making sense of conflict: a case study for educational leaders

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephanie Chitpin
Keyword(s):  
Higher Education ◽  
Interpersonal Skills ◽  
Daily Practice ◽  
Important Lesson ◽  
Difficult Situation ◽  
Content Type ◽  
Good Communication ◽  
Learning Framework ◽  
Making Sense ◽  
The Right

PurposeSensemaking is the difficult art which lies at the heart of academia. Academics bring their own ways of examining and explaining things they see. A key challenge for Carrie is how to make sense of complex and challenging situations, recognize available solutions, choose the best path moving forward, and convey all of the above to the different stakeholders, in a clear and compelling manner. According to Bolman and Gallos (2011), sensemaking involves three steps: (1) noticing something, (2) deciding what to make of it and (3) deciding what to do about it. Humans are known to be good at all three of these steps. In fact, we do it so automatically, all the time, that we often tend to overlook some important aspects of this process.Design/methodology/approachAcademics in colleges and universities attain levels of autonomy and collective power beyond employees in most other industries, which not only create challenges for administrators but also for colleagues who find themselves in conflict with one another. This chapter chronicles a composite scenario describing a conflict between two scholars, Carrie and Paul. Weick's sensemaking framework and Argyris and Schön's organizational learning framework illustrate how Carrie made sense of and learned from a situation which remains all too common in higher education. Bolman and Gallos's four learning routines provide some resolutions to Carrie's dilemma. The most important lesson to take from Carrie's conversation with Paul is not whether the conversation went well or not. In many ways, we are always moving toward what is real, or what Popper calls “closer to the truth” when we are unable to see our destination clearly.FindingsThe authors, Bolman and Gallos (2011), recommend that we use a two-sided case with the same format that Carrie used, when dealing with difficult situation. One side reflects what was said (or anticipated conversation) and the responses (or anticipated responses; or how you think they will respond) on the left column and, on the right column, your unspoken thoughts (what you were thinking but did not say). According to the authors, if one subscribes to this practice, one would gain greater clarity with respect to one's strengths, comfort zones and flat spots. The two-sided model is low-risk and it enables one to visualize one's intended strategies, how one speaks to one's colleague and the possible consequences. The model can also let one know how optimistic or pessimistic one is about the situation. Knowing our position in advance may help us to develop and practice new strategies, which may also assist in building confidence and communication skills.Practical implicationsTo conclude, interpersonal skills are central to good communication but, in higher education, interpersonal skills are insufficient. Often, when relationships among colleagues go awry, it is because they know what they intend but they do not know what they did to have contributed to unsatisfactory outcomes. As a result, it is easier to point fingers at others than to reflect and learn from one's mistakes. The ones who succeed are those who are persistent and proactive in reflecting on their behaviour and in learning from those around them. Furthermore, they seek feedback from their colleagues, put their assumptions to the test, work on balancing advocacy and inquiry, and learn about the pattern of their daily practice.Originality/valueThis chapter/paper chronicles a composite scenario describing a conflict between two scholars, Carrie and Paul. The most important lesson to take from Carrie's conversation with Paul is not whether the conversation went well or not. In many ways, we are always moving toward what is real, or what Popper calls “closer to the truth” when we are unable to see our destination clearly.

Re-imagining the future of education in the era of the fourth industrial revolution

2020 ◽  
Vol 12 (1) ◽  
pp. 3-12 ◽  
Author(s):  
Matthew Olusoji Ilori ◽  
Ibrahim Ajagunna
Keyword(s):  
Artificial Intelligence ◽  
Higher Education ◽  
Communication Systems ◽  
Industrial Revolution ◽  
Innovation Policy ◽  
Cloud Services ◽  
Content Type ◽  
Fourth Industrial Revolution ◽  
Pertinent Data ◽  
The Right

Purpose Globally, higher education has been, over the years, a source of innovation, policy, new knowledge and a national asset. However, the advent of the Fourth Industrial Revolution (4IR) is having an impact on the principles of learning from primary to tertiary levels. The purpose of this paper is to consider how the 4IR has and will continue to impact education at the various levels of learning. Design/methodology/approach The paper aims to bridge the perceived information gap and provide insights into the kinds of educational preparation and the skills and qualifications that 4IR jobs require. In response, the following are considered: the need to tweak the curriculum, adopt the right technology for in class and online delivery and the projection of other learning techniques and skills that are often not considered pertinent. Data gathering for the report was by discussion with experts and consultation of relevant articles and write-ups from related websites. Findings The advent of smart communication systems involving artificial intelligence, internet, robotics, virtual reality and digital textbooks has opened a new vista in relation to how and what is learnt in schools. Just as technologies brought about smart communication systems, the 4IR model of higher education is rapidly evolving and as such, curriculum development and review must be dynamic, and it must keep pace with the technological advances and skills required in the twenty first century. Research limitations/implications More purposeful research needs to be conducted in universities and industries with the intention of accelerating internal and external innovations so that markets can be expanded. Furthermore, efforts to reduce the cost and time of generating innovations will need to be intensified. Practical implications The value and emphasis that are placed on the acquisition of degrees and paper qualifications are changing rapidly. Although it is traditional for students to compete for admission to the face-to-face classroom model, it is no longer unusual for a student to take courses online from any part of the world and still be accepted into positions usually reserved for traditional classroom education. Social implications As at today, examples of 4IR services include Uber, Airbnb, Cloud services, Artificial intelligence, Cyber-security, three-dimensional printers, driverless cars and robotics. Machine learning and drone technology are also of growing significance. As yet, subjects dealing with such inventions and innovations are not part of the curriculum of many institutions and this is a cause for concern. Originality/value The 4IR era will bring great changes to how students are taught and what students must learn as the tools for transformational learning are already overwhelming. Jobs will be scarce for those without the requisite skills, whereas those with the right skills will have to keep up with the pace of technological development, otherwise they too will be left behind. Schools will increasingly become centres for the generation of innovation and its incubation and in all this, quality learning, teaching and knowledge impartation can easily be carried out online.

Pricing for higher education institutions: a value-based approach

2016 ◽  
Vol 30 (6) ◽  
pp. 929-940 ◽  
Author(s):  
Amizawati Mohd Amir ◽  
Sofiah Md Auzair ◽  
RUHANITA MAELAH ◽  
Azlina Ahmad
Keyword(s):  
Higher Education ◽  
Customer Value ◽  
Higher Education Institutions ◽  
Initial Step ◽  
Educational Programme ◽  
Point Of View ◽  
Content Type ◽  
A Value ◽  
One Step ◽  
The Right

Purpose – The purpose of this paper is to propose the concept of higher education institutions (HEIs) offering educational services based on value for money. The value is determined based on customers’ (i.e. students) expectations of the service and the costs in comparison to the competitors. Understanding the value and creating customer value are a means to attain competitive advantage and constitute the basis of price setting. Drawing upon this belief, as an initial step towards value-based pricing method, the possible value factors are suggested for calculating educational programme prices across HEIs. Design/methodology/approach – This is a conceptual paper introducing the value-based pricing approach in setting HEI tuition fees. Extending prior discussion on the demand for quality education and current financial challenges faced by HEIs, it introduces the concept pricing based upon customer perceived value (student/industry). Value-based pricing is deemed appropriate in view of the value of short tangible and intangible investment by both parties (students and HEIs) to differentiate in terms of setting the right price for the right university for the right student. Findings – The primary aim is to suggest the applicability of value-based pricing for HEIs, which is likely to be both relevant and fruitful for the sustainability of the sector. It represents a personal point of view; building upon a review of the literature, the paper extends the established knowledge one step further in terms of setting the right price for the right university, which is deemed worthy of further study and development. Originality/value – The paper will be of use to the management and policymakers in the education sector in searching for a contemporary pricing mechanism for higher education.

Restructuring degree roadmaps to improve timely graduation in higher education

2019 ◽  
Vol 34 (2) ◽  
pp. 432-449
Author(s):  
Xuemei Su ◽  
Ming Chen ◽  
Jasmine Yur-Austin ◽  
Ying Liu
Keyword(s):  
Higher Education ◽  
Capacity Planning ◽  
Time Window ◽  
Focal Point ◽  
Cost Effective ◽  
Student Loan ◽  
University Administrators ◽  
Content Type ◽  
The Right ◽  
The Impact

Purpose Faced with declining government funding support and rising student loan debt, recently timely graduation in higher education has become a focal point of discussion at many institutions, particularly public universities. Timely graduation requires a student to successfully enroll in and complete a set of required and elective courses, the relationship of which is bound by the courses’ prerequisite requirements. However, due to the fact that class capacity is oftentimes limited and wrongly timed, many students find it challenging to stay on track. A well-structured degree roadmap that takes all factors into consideration and specifies the right courses to take by semester will better guide students’ course selection and thus increase their chance of earning their degrees within the four-year time window. Additionally, it will also allow administrators to do better capacity planning, and hence increase course accessibility to students. The paper aims to discuss these issues. Design/methodology/approach In this research, some operational techniques such as line balancing and simulation are applied to restructure and improve degree roadmaps, and assess the resulting outcomes. Some innovative methods are proposed to improve the processes on which students proceed to degree. Findings The results based on historical data that contains millions of student records spanning over eight-year time window demonstrate that the improved degree roadmaps can substantially increase students’ chance of completing the degree in a four-year time window. The research findings provide university administrators with cost-effective solutions. Originality/value This research breaks a new ground in literature due to its unique approach and focus. To the best of the authors’ knowledge, this research is one of the first attempts to systematically study the impact of degree roadmap on timely graduation. This research focuses on finding solutions that are within the institution’s control, hence the proposed solutions are implementable and will provide university administrators with new tools and perspectives to enhance student success.

Kairotic and chronological knowing: diabetes logbooks in-and-out of the hospital

2018 ◽  
Vol 52 (1) ◽  
pp. 148-162 ◽  
Author(s):  
Enrico Maria Piras
Keyword(s):  
Chronic Condition ◽  
Design Methodology ◽  
Participant Observation ◽  
Structured Interviews ◽  
Content Type ◽  
Making Sense ◽  
Socially Constructed ◽  
The Right ◽  
Forms Of Knowledge

Purpose The paper reflects on the role of knowledge artefacts in the patient-provider relationship across the organisational boundaries of the clinical setting. Drawing on the analysis of the diabetes logbook, the purpose of this paper is to illustrate the role of knowledge artefacts in a fragmented system of knowledge through the study of two distinct practices: “logbook compiling” and “consultation in the surgery”. Design/methodology/approach The theoretical framework of analysis is rooted in the tradition of practice-based studies which envisions knowledge as the emerging, precarious and socially constructed product of being involved in a practice. The paper follows a designed qualitative research, conducting semi-structured interviews, participant observation and artefact analysis. Findings The knowledge artefacts support different and partially irreducible forms of knowledge. Knowing-in-practice is accomplished by means of different activities which contribute to the reshaping of the knowledge artefact itself. The analysis of the “knowledge artefact-in-use” reveals that different actors (doctors and patients) adopt two different perspectives when investigating the chronic condition. Clinicians are interested in a chronological representation of patient data while patients and families are interested in making sense of specific situations, adopting a kairotic perspective (Kairos: the right moment) that emphasises the instant in which something significant for someone happens. Originality/value The analysis of the knowledge artefacts-in-use has a twofold outcome. On one hand, it illustrates the mutual shaping of knowing, artefacts and practices. On the other hand, it shows how knowledge artefact can become pivotal resources in a fragmented system of knowledge.

scholarly journals Dana Gas Sukuk default: a juristic analysis of court judgement

2019 ◽  
Vol 12 (4) ◽  
pp. 569-585 ◽  
Author(s):  
Saheed Abdullahi Busari ◽  
Akhtarzaite AbdulAziz ◽  
Luqman Zakariyah ◽  
Muhammad Amanullah
Keyword(s):  
Court Case ◽  
Joint Stock Company ◽  
Stock Company ◽  
English Court ◽  
Difficult Situation ◽  
Specific Element ◽  
Content Type ◽  
The Right ◽  
The Impact

Purpose This study aims to analyse the facts of the case in the judgement made by the High Court of Justice, England, UK, in the case of Dana Gas Public Joint Stock Company (PJSC) v. Dana Gas Sukuk Limited (Ltd.) and Ors. Design/methodology/approach This study uses descriptive and juristic analysis to explain the factual terms in the case of Dana Gas sukuk default. It also uses juristic opinions to analyse the underpinning argument in the Dana Gas court case between the decision of Sharjah Court, UAE, and the English Court, UK. Findings The study concluded that despite the position of Dana Gas PJSC that specific element of the muḍārabah sukuk is non-Sharī’ah-compliant, the English court decision which established the enforceability of the purchase undertaking seems to be fair based on the Islamic maxims such as “Difficult situation cannot violate the right of other” and “The conditional matters among Muslims are binding.” Research limitations/implications The impact of this study is that Dana Gas sukuk default has thought stakeholders of Sukuk investment lessons on the importance of documentation and consideration of tighter clauses to ensure its bindingness in the law court. Hence, this study is expected to be a contribution towards the call for standardization of the role of Sharī’ah scholars across the globe. Originality/value This study illustrates the fact in the case of Dana Gas sukuk default and analyses the court’s decision from a fiqh perspective.

Environmental sustainability out of the loop in Lebanese universities

2017 ◽  
Vol 10 (01) ◽  
pp. 49-67
Author(s):  
Mireille Chidiac El Hajj ◽  
Richard Abou Moussa ◽  
May Chidiac
Keyword(s):  
Higher Education ◽  
Environmental Sustainability ◽  
Status Quo ◽  
Leadership Role ◽  
Educational Approach ◽  
Content Type ◽  
Social Good ◽  
Out Of The Loop ◽  
The Status ◽  
The Right

Purpose Education is foundational for creating caring sustainable leaders and organizations. This paper aims to investigate whether historically eminent Lebanese universities are integrating sustainability courses and practices in their curriculum, and to discern whether these universities’ administrators are currently providing, or plan to provide, positive educational experience through addressing sustainability concepts and tools in their respective universities. Design/methodology/approach The authors based their qualitative study on a multimodal design for explorative and recommendation purposes. The review of literature and online search facilitated setting standards and benchmarking. Face-to-face interviews and observation corroborated the findings and provided insight. The information was systematically ordered to tackle sustainability as a product and as a process on different campuses. All research was subject to ethical clearance from the studied subjects. Findings Compiling the input from all participants revealed that there is an urgent need to reform universities’ products and processes, in addition to a necessary call for support from governmental entities. The seeds of environmental sustainability are present in varying degrees in universities that have been continuously functional in the service of higher education in Lebanon for a period of 50 years or more. Research limitations/implications The lack of contextual, comprehensive models, toward which change can be geared, presents a limitation to this work. Another limitation is that this study was restricted to historically prominent universities with the valid assumption that they play a leadership role in higher education. More universities should be investigated to further validate the findings, to complement this project and to allow for generalizability and comparison with initial findings. Practical implications More focus is needed to prepare present students and the future community to rely on available resources. The paper outlines the need to change the educational approach in Lebanese universities. It addresses a call to the administrators of all universities to provide the right policies, tools, materials and other resources to help sustainability. Social implications Universities are called to play a major role especially in inspiring and teaching sustainability concepts. It is worth noting that education can be seen as a social good. If education is well served, it can create jobs, generate high revenues and raise standards of living. But serving the education “well” may require disruption of the status quo, which, if done creatively, will lead to novel approaches and solutions that outweigh the disruption itself. Originality/value This paper has exposed the status quo of universities vis-à-vis sustainability, but it has also challenged “what is”, and opened up possibilities of what “could be”. Educational projects should be adapted with the participation of the private sector to stimulate innovation, and experience the lived dimension of sustainability. Implementing such a change represents the bridge between current and needed ways of thinking required by the new environment.

The potential of computer-mediated internships for higher education

2018 ◽  
Vol 32 (4) ◽  
pp. 526-537 ◽  
Author(s):  
Leopold Bayerlein ◽  
Debora Jeske
Keyword(s):  
Higher Education ◽  
Learning Opportunities ◽  
Strategic Choices ◽  
Student Groups ◽  
Content Type ◽  
Systematic Assessment ◽  
Computer Mediated ◽  
Institutional Benefits ◽  
The Right ◽  
Use Of Expertise

Purpose The purpose of this paper is to discuss the opportunities and limitations of computer-mediated internships (CMIs) for higher education providers (HEPs) and to outline how HEPs may maximize the benefits that arise from CMIs through strategic choices. Design/methodology/approach The paper provides a systematic assessment of the benefits, opportunities and limitations of CMIs. A particular focus of the paper concerns ways in which HEPs may utilize CMIs to maximize student learning as well as institutional benefits in terms of the use of expertise, collaborations and the achievement of institutional targets. Findings Benefits of CMIs include the more inclusive access of previously disadvantaged student groups to internship opportunities, as well as fewer restrictions for HEPs and employers. Given the right design, CMIs can provide a number of important learning opportunities to students while providing extensive opportunities for HEPs. However, the benefits of CMIs need to be viewed in line with the challenges that arise, such as the skill and expertise required to implement CMIs, the required investment of resources, and the currently limited acceptance of CMIs by employers. Practical implications The findings of the paper highlight that CMIs have the potential to be highly beneficial for HEPs and students. In addition, the paper showcases how HEPs may address the limitations of traditional internships, as well as the challenges that arise in relation to CMIs, through the systematic and well supported application of technological solutions. Originality/value The paper makes an important contribution to the literature because it is the first to evaluate the potential of CMIs for the providers of higher education programs.

University and graduates employability

2019 ◽  
Vol 9 (3) ◽  
pp. 290-304 ◽  
Author(s):  
Mahtab Pouratashi ◽  
Asghar Zamani
Keyword(s):  
Higher Education ◽  
Design Methodology ◽  
Faculty Members ◽  
Employability Skills ◽  
Veterinary Science ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Science And Art ◽  
The Right ◽  
Practical Implications

Purpose A graduate must be qualified in order to be successful in the labor market. Hence, embedding employability into higher education is a priority of policymakers and universities. The purpose of this paper is to promote students’ employability skills deal with the issue. Design/methodology/approach This paper is accomplished in three phases, and qualitative and quantitative approaches were conducted. Data were collected from 14 entrepreneurs and experts in the field of business and 150 faculty members from the main academic categories (including: engineering, humanities, agriculture and veterinary, science, and art). Findings The findings revealed that employability skills of students could be totally classified in three categories (basic, intermediate and advance) and five levels. Also, factor analysis regarding university activities to develop students’ employability skills showed five activities including: support, cultural, informing, research and educational activities. Practical implications The results can be beneficial for universities’ plan activities and offer proper services that enhance students’ skills for their future career. Also, the findings can be fruitful for higher education policymakers to find the right way to foster employability issues at universities. Mechanisms such as employers’ participation in curriculum development and work-based learning are useful in ensuring a good match between the supply of skills and the demand for skills. Originality/value This study classified graduates’ employability skills in basic, intermediate and advance categories. Another important contribution of this study was the proposed paths for improving each level of employability skills, enabling universities to be aware of the proper activities for each skills enhancement.

Experience of lean application in higher education institutions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sandrita Simonyte ◽  
Roma Adomaitiene ◽  
Darius Ruzele
Keyword(s):  
Higher Education ◽  
Best Practices ◽  
Success Factors ◽  
Higher Education Institutions ◽  
Successful Implementation ◽  
Lean Implementation ◽  
Content Type ◽  
Good Communication ◽  
Main Barrier ◽  
Practical Implications

Purpose Recently, there has been an increasing interest in the concept of Lean; however, the Lean concept in higher education institutions (HEIs) is still not very popular, and these institutions face challenges in implementing Lean activities. The purpose of this study is to identify worldwide experiences of Lean implementation in HEIs and to share best practices of Lean implementation. Design/methodology/approach The research was conducted by surveying 34 Lean practitioners from HEIs. Findings This study outlined the importance of the complexity of the community and its processes as the main barrier for Lean implementation in the HEI. The study highlighted that Lean determined positive change in the institutions and that strong leadership, commitment of top management as well as good communication and teamwork were the keys to successful implementation of Lean. Research limitations/implications This study provides valuable insights and aspects of implementation and maintenance of Lean initiatives in HEIs around the world; however, a detailed analysis would require a larger number of respondents. Practical implications This study proposes that practitioners implementing Lean in HEIs should identify barriers, plan their activities and take into account success factors. According to the results of this study, managers of HEIs should deal with the main barrier – the complexity of the community and its processes. In addition, they should carry out employees’ and Lean facilitators’ training on Lean and ensure that the main success factors such as strong leadership practices, senior management’s commitment, good communication and teamwork are present. Originality/value This study adds to the existing knowledge on global experiences of applying Lean in HEIs.

scholarly journals The future we want

2015 ◽  
Vol 16 (1) ◽  
pp. 112-129 ◽  
Author(s):  
Walter Leal Filho ◽  
Evangelos Manolas ◽  
Paul Pace
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Design Methodology ◽  
Content Type ◽  
The Past ◽  
The Future ◽  
Key Issues ◽  
Sustainability In Higher Education ◽  
The Right

Purpose – This paper aims to provide a description of the achievements of the United Nations (UN) Decade of Education for Sustainable Development (2005-2014) with a focus on higher education, and it describes some of the key issues which will guide sustainable development in the coming years. Design/methodology/approach – The paper initially presents an analysis of past developments, complemented by an assessment of the emphasis on sustainable development by the International Journal of Sustainability in Higher Education. In particular, it makes cross-references to the deliberations held at the UN Conference on Sustainable Development held in Rio de Janeiro, Brazil, in June 2012, with a special emphasis to the document “The Future we Want”. It concludes by listing a set of suggestions and measures that both industrialised and developing countries may consider to translate the principles of sustainable development into reality. Findings – Sustainable development is and will continue to be a matter of substantial international interest and concern. The developments achieved over the past 20 years have been substantial, but there are still many gaps and need which need to be met, so as to improve its prospects in the next two decades. Originality/value – The paper provides useful insights which allow a better understanding of the role of universities in fostering sustainable development, and some of the key issues need to be considered, so as to allow things to move in the right direction.

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