scholarly journals The long and winding road of eHealth. The service ecosystem perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Roberta Sebastiani ◽  
Alessia Anzivino
Keyword(s):  
Cardiovascular Disease ◽  
Evolutionary Process ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Study Results ◽  
Service Ecosystem ◽  
Resource Reconfiguration ◽  
Managerial Level ◽  
Ehealth Service

Purpose This paper aims to investigate the eHealth ecosystem’s evolution during the coronavirus disease 2019 (COVID-19) pandemic and its effects on the progression of care for patients with chronic cardiovascular disease. Design/methodology/approach To attain the aim of the study, this study chose to adopt a qualitative method that matches the complexity of the issue. The study was conducted in a real context through 44 face-to-face semi-structured interviews of key informants at different levels of the Italian eHealth service ecosystem, via Microsoft Teams. The interviews were carried out from June 2020 to January 2021. In this research, we adopted an abductive approach that enabled a process where the theoretical framework and the data analysis evolved at the same time. Findings The study results were used to develop a conceptual framework that considers the key factors enabling and constraining the evolutionary process of the eHealth service ecosystem. In particular, the drivers that emerged from the study were actor role empowerment, actor–network engagement and resource reconfiguration while the inhibitors were inter- and intra-actor misalignment, resource myopia and the platformisation gap. The findings also revealed the pivotal role of the meso level in the development of the eHealth service ecosystem, boosted by the COVID-19 pandemic. Originality/value By adopting a service ecosystem perspective, this paper contributes, at both a theoretical and a managerial level, to a better understanding of the dynamics related to the diffusion of eHealth. The study identifies the main issues that researchers, managers and policymakers should address to support the evolution of the eHealth service ecosystem, with particular regard to chronic cardiovascular disease.

Is this mine? Psychological ownership and the social media follower

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Caroline S.L. Tan
Keyword(s):  
Social Media ◽  
Design Methodology ◽  
Vital Role ◽  
Psychological Ownership ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
The Social ◽  
Social Currency ◽  
Different Levels

Purpose The purpose of this study is to examine psychological ownership (PO) experienced by followers of social media influencers toward both influencer and the product. Design/methodology/approach Data were collected using face-to-face semi-structured interviews that were conducted with 30 respondents and analyzed using thematic analysis. Findings The study demonstrated that the PO experienced by the follower changes under different conditions resulting from perceived value, social currency and follower activity. Social currency plays a vital role in determining the target of PO, often affecting the narrative by the follower. Originality/value To the best of the author’s knowledge, this is the first paper to examine the transference of PO between product and influencer as experienced by the follower. It provides an understanding on PO that is experienced in different levels of intensity and changes depending on the motive of the follower; hence, transference of PO occurs and it is not a static.

scholarly journals Non-audit fees and auditor independence: Nigerian evidence

2019 ◽  
Vol 34 (8) ◽  
pp. 1029-1049
Author(s):  
Paul Nnamdi Onulaka ◽  
Moade Fawzi Shubita ◽  
Alan Combs
Keyword(s):  
Audit Fees ◽  
Auditor Independence ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
External Auditors ◽  
Fund Managers ◽  
Expectation Gap ◽  
Audit Firms ◽  
Economic Necessity

Purpose This study aims to investigate the extent to which the provision of non-audit services (NAS) by external auditors to audit clients affects auditors’ independence and the audit expectation gap in Nigeria. Design/methodology/approach The study adopts an interpretivist approach. In total, 30 semi-structured, face-to-face interviews were conducted to explore the views expressed by audit partners and pension fund managers in Nigeria; group responses were evaluated and presented separately. After transcribing the interview audio recordings, a thematic data analysis of the two groups’ responses was performed. Findings Interpretation of the interview responses indicates that the provision of NAS by audit firms to their audit clients is regarded by auditors as a matter of economic necessity. Nevertheless, it is also perceived as impeding auditors’ independence and increasing the gap between the auditor and public expectations. Practical implications This study contributes to the debate surrounding the need for an independent body to oversee auditing standard setting distinct from the current practice to enhance transparency. Originality/value A qualitative analysis of the nuanced responses obtained from the semi-structured interviews reveals starkly the perceived economic pressures on auditors to accept non-audit work. Moreover, it endorses the regulation to restrict non-audit work in support of a sustainable fee level for an independent audit.

The employment landscape and LIS education in Pakistan: challenges and prospects

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amara Malik ◽  
Kanwal Ameen
Keyword(s):  
Information Science ◽  
Future Orientation ◽  
Library And Information Science ◽  
Structured Interviews ◽  
Job Market ◽  
Content Type ◽  
Face To Face ◽  
Job Titles ◽  
The Future ◽  
Information Landscape

Purpose This study aims to explore the current and future employment opportunities for library and information science (LIS) graduates. It identifies future employers and emerging competitors in the information landscape. The strategies that may be used to respond to and capture the future job market are also presented for LIS schools in the light of the study findings. Design/methodology/approach The qualitative approach coupled with the interview technique was used for collecting insight into the phenomena. Face-to-face and telephonic semi-structured interviews were conducted with 17 faculty members (professors, associate professors and assistant professors) from 8 LIS departments. A thematic analysis approach was used to analyze the data to present the participants’ opinions regarding various aspects of the job market in the country. Findings It was found that the job market was still traditional (library) and would continue to be so for the next five to seven years. However, the findings also indicated the emergence of a non-traditional job market in the country. New job titles and functions relevant to the emerging job sector other than libraries in the information environment were noted. Originality/value Findings may have a direct impact on the future orientation, survival and sustainability of LIS programs in the country. The study may inform curriculum revision and updating efforts to make it more relevant and responsive to future needs.

scholarly journals Digital or human touchpoints? Insights from consumer-facing in-store services

2019 ◽  
Vol 33 (1) ◽  
pp. 296-310 ◽  
Author(s):  
Virginia Vannucci ◽  
Eleonora Pantano
Keyword(s):  
Human Services ◽  
Design Methodology ◽  
New Technology ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Human Interactions ◽  
Key Drivers ◽  
Service Channels ◽  
Digital Or

Purpose Prior research highlights the extent to which consumers largely appreciate the possibility to choose among different digital touchpoints during the in-store experience, which results in a pervasive introduction of digital touchpoints as the first point of contact between retailers and consumers. However, consumers also give value to the human interactions in the service channels. The previous studies do not conclusively indicate the best balance of digital and human services. The purpose of this paper is to understand consumer-facing in-store services in new technology-enriched retail settings. Design/methodology/approach A qualitative approach involving face-to-face semi structured interviews was applied. To this end, the authors recruited 26 participants in Northern Italy between October and November 2017. Findings Results reveal motivations, preferences and discouraging factors leading consumers’ interactions with digital or human touchpoints. Findings ultimately provide useful guidelines to managers on understanding consumers’ attitudes toward digital vs human touchpoints phenomenon. Originality/value By identifying the key drivers of either digital and human touchpoints selection in offline retail settings, the present study figured out the attributes playing the crucial role in determining consumers’ preference regarding the in-store alternatives. Findings allow a further greater clarification of the practical issues, with emphasis on the new of human–machine integration.

Evaluating the prevalence and nature of blat in post-Soviet societies

2014 ◽  
Vol 41 (9) ◽  
pp. 747-759 ◽  
Author(s):  
Colin C. Williams ◽  
Olga Onoshchenko
Keyword(s):  
Empirical Evaluation ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Goods And Services ◽  
Personal Connections ◽  
Stratified Sample ◽  
Nuanced Understanding ◽  
The City

Purpose – The purpose of this paper is to evaluate the extent to which the practice of using personal networks to obtain goods and services or to circumvent formal procedures, known as blat in the Soviet era, persists in post-Soviet societies and whether its character has altered. Design/methodology/approach – To do this, the prevalence and nature of blat in the education sector in the city of Mykolayiv in Ukraine is analysed using 200 face-to-face structured interviews with a spatially stratified sample of Mykolayiv residents and 30 follow-up semi-structured in-depth interviews. Findings – The finding is that blat is widely used to gain places in kindergarten, schools and universities. However, unlike Soviet era blat which took the form of non-monetised friendly help in the market-oriented society of post-Soviet Ukraine, both possessing control over access to assets such as education, as well as possessing personal connections to those with control over access to these assets, is increasingly viewed as a commodity to be bought and sold, and illicit informal monetary payments are now commonplace. The result is that nepotism, cronyism, bribery and corruption hinder meritocratic processes. Research limitations/implications – This paper examines the prevalence and nature of blat in just one sector in one post-Soviet country. An analysis across a wider range of sectors in various post-Soviet societies is now required to develop a more context-bound and nuanced understanding of blat in post-Soviet societies. Originality/value – This is the first in-depth empirical evaluation of the prevalence and nature of blat in contemporary post-Soviet societies.

Evaluating the role of blat in finding graduate employment in post-Soviet Ukraine

2014 ◽  
Vol 36 (3) ◽  
pp. 254-265 ◽  
Author(s):  
Olga Onoshchenko ◽  
Colin C. Williams
Keyword(s):  
Social Relations ◽  
Social Practice ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Graduate Employment ◽  
Personal Connections ◽  
The City ◽  
Formal Procedures

Purpose – This paper aims to evaluate the use of personal connections to circumvent formal procedures, known as blat in the Soviet era, in post-Soviet societies by studying its role in graduate employment recruitment. Design/methodology/approach – To do this, the extent to which and how blat is used by graduates to find a job in the city of Mykolayiv in Ukraine is analysed through 85 face-to-face structured interviews with those who in the past seven years have sought employment after graduating from university. Findings – The finding is that blat is widely used by graduates to find a job. However, contrary to the existing literature which suggests that blat has become commodified in post-Soviet market societies with monetary payment being requested by and given to personal connections “pulling strings”, no evidence is found that this is the case. Instead, this remains a non-monetised form of friendly help by and for close social relations, akin to the Soviet era, and is viewed in a positive or neutral manner by participants even though its consequences can be to circumvent meritocratic formal recruitment procedures and foster nepotism and cronyism. Research limitations/implications – This study of blat is limited to analysing graduate recruitment in one city in Ukraine. Broader empirical research on the contemporary role of blat in this and other spheres in post-Soviet societies and beyond is now required so as to develop a more nuanced context-bound understanding of both the positive and negative facets of this social practice in contemporary societies. Originality/value – This study reveals that blat is commonly used to find graduate jobs and is widely viewed as a socially acceptable practice, despite hindering meritocratic recruitment procedures.

Understanding researchers’ strategic behaviour in knowledge production: a case of social science and nanotechnology researchers

2016 ◽  
Vol 20 (5) ◽  
pp. 1148-1167 ◽  
Author(s):  
Kasia Zalewska-Kurek
Keyword(s):  
Social Science ◽  
Knowledge Production ◽  
Resource Sharing ◽  
Structured Interviews ◽  
Group Leaders ◽  
Content Type ◽  
Strategic Behaviour ◽  
Study Results ◽  
Practical Implications ◽  
Scientific Fields

Purpose This paper seeks to understand the strategic behaviour of researchers when producing knowledge in two scientific fields – nanotechnology and social sciences. Design/methodology/approach The author conducted semi-structured interviews with 43 researchers to analyse the needs for strategic interdependence (resource-sharing) and for organisational autonomy (decision-making) in knowledge production. When aligned, these two concepts form three modes of behaviour: mode1, mode2 and mode3. Findings The empirical study results show that, besides well-studied differences in various publications, there are large behaviour differences between social science and nanotechnology researchers. While nanotechnology researchers’ behaviours are mostly in mode3 (sharing resources; highly autonomous), social science researchers’ behaviours tend to be in mode1 (highly autonomous; no need to share resources). Practical implications This study delivers an understanding of the differences in the strategic behaviours of researchers in different scientific fields. The author proposes managerial interventions for research managers – university and research group leaders. Originality/value While most studies that compare scientific fields look at knowledge production outcomes, the author analyses conditions that differentiate these outcomes. To this end, the author compares individual researchers’ behaviours in different fields by analysing the need for collaboration and the need for autonomy.

scholarly journals Entrepreneurial leadership in a developing economy: a skill-based analysis

2018 ◽  
Vol 25 (3) ◽  
pp. 521-548 ◽  
Author(s):  
Christian Harrison ◽  
Kevin Burnard ◽  
Stuart Paul
Keyword(s):  
Subject Area ◽  
Theory And Practice ◽  
Entrepreneurial Leadership ◽  
Developing Economy ◽  
Structured Interviews ◽  
Leadership Skill ◽  
Retail Pharmacy ◽  
Content Type ◽  
Study Results ◽  
Conceptual Skills

PurposeThe purpose of this paper is to examine entrepreneurial leadership and to determine the entrepreneurial leadership skills which are important for success in a developing economy environment. Specifically, the focus of this research was on entrepreneurial leadership within the retail pharmacy sector in Nigeria.Design/methodology/approachThis study was guided by an interpretivist-constructionist perspective. By adopting a qualitative approach, the lived experiences of the retail pharmacy entrepreneurs could be understood. In total, 51 semi-structured interviews were the mode of data collection, and data were triangulated via three sources: entrepreneurs, employees, and literature.FindingsFrom the study results, a vivid picture of entrepreneurial leadership was formed, which in turn provides the basis for an empirical skill-based model of this phenomenon in a developing economy. This study identifies four distinct entrepreneurial leadership skill categories. These include technical/business skills, interpersonal skills, conceptual skills, and entrepreneurial skills. The findings of this study also show the factors and conditions necessary for entrepreneurial leadership in a developing economy.Originality/valueThe findings of this study have implications in theory and practice. Its results provide an empirical, skill-based framework on entrepreneurial leadership in a developing economy, a subject area for which there exists a lack of background literature. In practice, the findings of this study serve as a useful reference for practitioners and policy makers of the skills and other factors required for people to succeed as entrepreneurial leaders.

Status of lean construction implementation among small and medium building contractors (SMBCs) in Ghana

2020 ◽  
Vol 18 (6) ◽  
pp. 1691-1709
Author(s):  
Emmanuel Nsiah Ankomah ◽  
Joshua Ayarkwa ◽  
Kofi Agyekum
Keyword(s):  
Construction Industry ◽  
Construction Projects ◽  
Lean Construction ◽  
The Body ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Study Approach ◽  
Starting Point ◽  
The Status

Purpose The purpose of this study is to ascertain the extent to which the practices of small and medium building contractors (SMBCs) conform to lean construction (LC) principles. Ultimately, practical results encourage a discourse on the true potentials and challenges to the holistic uptake of LC principles in the Ghanaian construction industry. Design/methodology/approach This research is based on a qualitative case study approach. The data was obtained through face-to-face structured interviews. Findings Across the cases, it was realized that there is a low-level application of LC principles among SMBCs. There was no indication that lean concepts were used on a company-wide basis in the Ghanaian construction industry. Furthermore, the study revealed that the traditional wasteful approach to managing construction projects was still prevalent among the firms. Practical implications This paper uses the 4P model as a foundation for assessing the extent to which the practices of SMBCs conform to LC principles. Practically, the study also created a certain level of awareness among the SMBCs about LC, LC principles and the benefits of the application of these principles within organizations. Originality/value This study contributes to the body of knowledge as it uncovers the status of LC implementation among SMBCs in the Ghanaian construction industry. The findings that are presented in this paper can be used as a starting point to disseminate the research and practice of LC among SMBCs.

Engaging employees in China

2015 ◽  
Vol 20 (4) ◽  
pp. 448-467 ◽  
Author(s):  
Linjuan Rita Men ◽  
Chun-ju Flora Hung-Baesecke
Keyword(s):  
Employee Engagement ◽  
Communication Channels ◽  
First Century ◽  
Content Type ◽  
Face To Face ◽  
Corporate Transparency ◽  
Positive Effects ◽  
Study Results ◽  
The Impact ◽  
Organizational Transparency

Purpose – Academics and professionals across management and communication fields have increasingly recognized significant contributions of engaged employees to organizations. The purpose of this paper is to investigate the effect of communication channels, and communication attributes of transparency and authenticity on employee engagement in China. Design/methodology/approach – A web survey was conducted with 407 employees randomly selected from a variety of medium-sized and large corporations in China. Findings – The study results show that face-to-face interactions and social media are the most effective channels in building organizational transparency, authenticity, and engaging employees in China. Organizational transparency and authenticity demonstrate strong positive effects on employee engagement. Theoretical and practical implications are discussed. Originality/value – This study was among the first empirical attempts to examine the impact of corporate communication channels on employee engagement in China. It also contributes to the growing literature on corporate transparency and authenticity, two of the major communication trends identified in the twenty-first century.

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