The role of historical and contextual knowledge in enterprise search

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marianne Lykke ◽  
Ann Bygholm ◽  
Louise Bak Søndergaard ◽  
Katriina Byström
Keyword(s):  
Information Search ◽  
Contextual Knowledge ◽  
Search System ◽  
Work Task ◽  
Log Data ◽  
Content Type ◽  
Enterprise Search ◽  
Work Tasks ◽  
Search For Information ◽  
Task Types

PurposeThe purpose of the study is to examine enterprise searching practices across different work areas and work tasks in an enterprise search system in an international biotechnology company.Design/methodology/approachA mixed-method approach studying employees' authentic search activities during a 4-month period by log data, questionnaire survey and interviews. The log data analysed the entire active searcher group, whereas the questionnaire and interviews focused on frequent searchers.FindingsThe three studies provided insight into the searching activities and an understanding of the way searchers used the enterprise search system to search for information as part of their work tasks. The data identified three searcher groups, each with specific search characteristics. Four work task types were identified, and for all four types the searchers applied a tracing searching technique with use of contextual and historical relationships as paths.Practical implicationsThe findings point to the importance of knowledge on historical and contextual relations in enterprise search.Originality/valueThe work sheds new light on enterprise searchers' information search practices. A significant contribution is the identification of a tracing search method used in relation to four essential work task types. Another contribution is the importance of historical and contextual knowledge to support the tracing search and decide what paths to follow.

scholarly journals Understanding collaborative tourism information searching to support online travel planning

2019 ◽  
Vol 43 (3) ◽  
pp. 369-386 ◽  
Author(s):  
Abu Shamim Mohammad Arif ◽  
Jia Tina Du
Keyword(s):  
Information Search ◽  
User Study ◽  
Ease Of Use ◽  
Online Information ◽  
Information Searching ◽  
Search System ◽  
Content Type ◽  
Travel Planning ◽  
Collaborative Search ◽  
Tourism Information

Purpose Collaborative information searching is common for people when planning their group trip. However, little research has explored how tourists collaborate during information search. Existing tourism Web portals or search engines rarely support tourists’ collaborative information search activities. Taking advantage of previous studies of collaborative tourism information search behavior, in the current paper the purpose of this paper is to propose the design of a collaborative search system collaborative tourism information search (ColTIS) to support online information search and travel planning. Design/methodology/approach ColTIS was evaluated and compared with Google Talk-embedded Tripadvisor.com through a user study involving 18 pairs of participants. The data included pre- and post-search questionnaires, web search logs and chat history. For quantitative measurement, statistical analysis was performed using SPSS; for log data and the qualitative feedback from participants, the content analysis was employed. Findings Results suggest that collaborative query formulation, division of search tasks, chatting and results sharing are important means to facilitate tourists’ collaborative search. ColTIS was found to outperform Tripadvisor significantly regarding the ease of use, collaborative support and system usefulness. Originality/value The innovation of the study lies in the development of an integrated real-time collaborative tourism information search system with unique features. These features include collaborative query reformulation, travel planner and automatic result and query sharing that assist multiple people search for holiday information together. For system designers and tourism practitioners, implications are provided.

scholarly journals Followers’ reactions to influencers’ Instagram posts

2020 ◽  
Vol 24 (1) ◽  
pp. 37-54
Author(s):  
Daniel Belanche ◽  
Marta Flavián ◽  
Sergio Ibáñez-Sánchez
Keyword(s):  
Information Search ◽  
Product Information ◽  
Product Involvement ◽  
Content Type ◽  
Positive Behaviors ◽  
Customer Interaction ◽  
Search For Information ◽  
Marketing Actions ◽  
Practical Implications ◽  
Natural Way

Purpose The purpose of this study is to analyze how positive behaviors toward influencers (customer interaction) and promoted products (looking for product information) can be achieved, taking into account influencer–product fit, in a fashion marketing campaign. In addition, account following and product involvement are examined as possible moderators in these relationships. Design/methodology/approach The data were gathered from online participants. The participants were Instagram users who already knew a popular influencer on the platform. The experimental design manipulated the types of picture posted by the influencer to observe customers’ reactions in terms of intention to interact with the influencer’s account and to look for further information about promoted products. Findings The authors’ findings suggested that influencer–product matches in posts on Instagram encourage users to search for information about promoted products but do not affect their intention to interact with influencers’ accounts. Nevertheless, customers’ reactions toward an influencer’s posts differ based on whether they are followers of the influencer and whether they are highly or lowly involved with the promoted product. Practical implications Both brands and influencers should properly manage influencer marketing actions. Brands should control influencers’ audiences and their involvement with featured products so that they are seen to promote them in a natural way. Influencers should endorse branded products that fit their own style; this will increase the interaction on their accounts. Originality/value This research contributes to a better understanding of how users can be encouraged to undertake positive online actions as regards influencers (interaction with their accounts) and promoted products (information search) in influencer marketing campaigns.

Assessing information competences of translation and interpreting trainees

2014 ◽  
Vol 66 (1) ◽  
pp. 77-95 ◽  
Author(s):  
Maria Pinto ◽  
Javier García-Marco ◽  
Ximo Granell ◽  
Dora Sales
Keyword(s):  
Learning Community ◽  
Information Literacy ◽  
Information Search ◽  
Descriptive Analysis ◽  
Further Training ◽  
Content Type ◽  
Core Competences ◽  
Information Treatment ◽  
Available Technology ◽  
Search For Information

Purpose – The purpose of this paper is to report the findings of a study about Information Literacy instruction addressed to the user community of translators and interpreters through the application of InfoLiTrans Test. This test is one of the outcomes of project InfoLiTrans, aimed at applying an overall framework for assessing the acquisition of the information competence in four big macro areas: information search, assessment of information, information treatment, and communication and dissemination of information. Design/methodology/approach – The test was used to analyse, explore, and improve the information competence of Translation and Interpreting trainees from 17 universities in Spain. Data were processed and analysed after collecting responses at two levels of difficulty: basic and advanced. A statistical descriptive analysis was performed to diagnose the learning level of each competence area. Findings – Overall levels of information management were found to be excellent, particularly in relation to disseminating and communicating information, and to assessing the information required for translation tasks. Such results show a profitable synergy between translators' core competences and their information competences. However, skills required to search for information and to make use of it with available technology could be improved, providing room for further training. Originality/value – Considering the diagnosis of information competences put forward by the research, this paper provides guidelines for further improvement of translators' instruction on information literacy, thus, encouraging the design of models, methods and tools that could be more effective for this learning community.

The effect of consumer self-confidence on information search and share intention

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Khalid Jamil ◽  
Zahid Hussain ◽  
Rana Faizan Gul ◽  
Muhammad Asim Shahzad ◽  
Ahsan Zubair
Keyword(s):  
Information Search ◽  
Information Acquisition ◽  
Structural Equation ◽  
Equation Modeling ◽  
Specific Product ◽  
Content Type ◽  
Self Confidence ◽  
Study Results ◽  
Search For Information

Purpose The knowledge about a specific product develops self-confidence among consumers and facilitates them to share and search for information. This study aims to highlight the effects of consumer’s self-esteem on search and share intentions of information. Furthermore, this relationship was analyzed through the mediation of subjective knowledge (SK). Design/methodology/approach The data were collected from 1,136 Chinese respondents having a perception of purchasing cellphones. To analyze the data, check its normality and validity, analysis of moment structures (AMOS) was used. However, to inspect the relationship of study variables, “structural equation modeling” and Hayes and Preacher’s (2014) model were used to mediate the analysis. Findings The study results revealed that consumer’s self-confidence (information acquisition confidence, persuasive knowledge confidence, personal outcome decision-making and market interface confidence) affect the information search and share the intention of consumers. Additionally, the presence of SK significantly and positively mediates this relationship. Originality/value This study intends to investigate the role of all practical aspects of consumer’s self-confidence in searching and sharing information by mediating the role of SK. Moreover, it used all the possible and useful dimensions, which were ignored by previous studies.

Relationships between work task types, complexity and dwell time of information resources

2017 ◽  
Vol 44 (2) ◽  
pp. 265-284 ◽  
Author(s):  
Miamaria Saastamoinen ◽  
Kalervo Järvelin
Keyword(s):  
Resource Use ◽  
Information Seeking ◽  
Dwell Time ◽  
Task Complexity ◽  
Human Memory ◽  
Information Resources ◽  
Information Resource ◽  
Work Task ◽  
Work Tasks ◽  
Task Types

Information seeking research often reports about types of information resources, ways of acquiring them and opinions on their importance in various professions. Based on self-reporting, these findings are affected by human memory and rationalisation. This article proposes a new way of studying information resource use – based on dwell time in the context provided by concrete work tasks. We use log data of 21 information workers from six organisations to analyse how work task complexity is connected to the time used in various information resources; how task complexity is connected to information resource use in different task types. Unlike traditionally, our findings consist of objective data on which resource types are used, and for how long, in work tasks of varying complexity and type. For example, the findings suggest that growing work task complexity increases the dwell time in local personal computer (PC) resources; these resources are especially popular in intellectual tasks. Such findings help understand factors affecting information resource use. Likewise, they help focus attention on most time-consuming aspects of task-based information interaction when developing support for work.

Online search for information about universities: a Hong Kong study

2018 ◽  
Vol 32 (3) ◽  
pp. 511-524 ◽  
Author(s):  
Phoebe Wong ◽  
Daisy Lee ◽  
Peggy M.L. Ng
Keyword(s):  
Information Search ◽  
Teaching And Learning ◽  
Academic Discipline ◽  
Private Higher Education ◽  
Online Environment ◽  
Prospective Students ◽  
University Choice ◽  
Search Behaviour ◽  
Content Type ◽  
Search For Information

PurposeA fuller understanding of the information search behaviour of prospective students in the digital era is one of the keys to success in university recruitment. The purpose of this paper is to investigate students’ university choice factors in relation to the online environment.Design/methodology/approachIn total, 637 samples from 11 private higher education institutions were collected and tested against assumptions before performing statistical analysis including exploratory factor analysis and mean comparison.FindingsThe findings revealed that there are some significant differences in gender and academic discipline in the use of the internet to search for university information. In addition, four constructs of university information were identified that are perceived as important by students in their search behaviour: “university reputation”, “eligibility and affordability”, “teaching and learning” and “university tangibility”. The outcomes of this research provide some noteworthy insights which have numerous strategic digital marketing implications.Originality/valueWhile most existing studies have explored types of social media apps or online channels that prospective students use, little research has touched on students’ university choice factors in relation to the online environment. Responding to Constantinides and Zinck Stagno (2011) and Hemsley-Brownet al.’s (2016) call, this paper aims to address this research gap by investigating students’ university information search in relation to the online environment.

Applying an information-seeking dialogue model in an interactive information retrieval system

2014 ◽  
Vol 70 (5) ◽  
pp. 829-855 ◽  
Author(s):  
Xiaojun (Jenny) Yuan ◽  
Nicholas J. Belkin
Keyword(s):  
Information Retrieval ◽  
Information Seeking ◽  
Experimental System ◽  
Task Type ◽  
Content Type ◽  
Dialogue Model ◽  
Dialogue Structure ◽  
Baseline System ◽  
Search For Information ◽  
Task Types

Purpose – People often engage in different information-seeking strategies (ISSs) within a single information-seeking episode. A critical concern for the design of information retrieval (IR) systems is how to provide support for these different behaviors in a manner which searchers can easily understand, navigate and use, as they move from one ISS to another. The purpose of this paper is to describe a dialogue structure that was implemented in an experimental IR system, in order to address this concern. Design/methodology/approach – The authors conducted a user-centered experiment to evaluate the IR systems. Participants were asked to search for information on two different task types, with four different topics per task, in both the experimental system and a baseline system emulating state-of-the-art IR systems. The authors report here the results related explicitly to the use of the experimental system's dialogue structure. Findings – For one of the task types, most participants followed the search steps as predicted in the dialogue structures, and those who did so completed the task in fewer moves. For the other task type, predicted order of moves was often not followed, but participants again used fewer moves when following the predicted order. Results demonstrate that the dialogue structures the authors designed indeed support effective human information behavior patterns in a variety of ways, and that searchers can effectively use a system which changes to support different ISSs. Originality/value – This study shows that it is both possible and beneficial, to design an IR system which can support multiple ISSs, and that such a system can be understood and used successfully.

Work-task types, stages, and information-seeking behavior of strategic planners

2019 ◽  
Vol 75 (1) ◽  
pp. 2-23
Author(s):  
Yuelin Li ◽  
Ying Li ◽  
Ying Pan ◽  
Hongliang Han
Keyword(s):  
Strategic Planning ◽  
Information Seeking ◽  
Information Seeking Behavior ◽  
Work Role ◽  
Work Task ◽  
Content Type ◽  
Seeking Behavior ◽  
Internal Information ◽  
Task Types

PurposeThe purpose of this paper is to examine information-seeking behavior (ISB) of strategic planners in enterprise across different work-task types and stages.Design/methodology/approachA case study was conducted in a pharmaceutical company in China, labeled as T Company. One of the authors worked in the department of strategic planning of this company as an intern. The data were collected via participant observation and unstructured in-depth interviews. Open coding was performed to analyze the data.FindingsFour work-task stages were identified: project preparation, gathering, discovery and presentation, and strategy formulation. The results indicate that work-task types, work-task stages, and strategic planners’ work role or position affect their information needs, source selection, and seeking process. Task complexity, task familiarity, and task goal are of the most important task attributes that directly shape strategic planners’ ISB. Work role determines the extent to which strategic planners can access the information of the company. Internal information has priority, but external information is also important when internal information is not sufficient; both are equally important for strategic planning projects. Social media has been a very important channel to access, disseminate and share information. Workshops are an important approach to producing final project reports. Face-to-face discussion and information exchange play a critical role in the formulation of new strategies.Research limitations/implicationsThis is a case study with data collected from only one company in China. Some of the results may not be generalizable. However, it adds new knowledge to ISB research in enterprise, informs people how to provide better information services for strategic planners, and informs MBA education for students’ better information-seeking skills.Originality/valueThough myriad studies on ISB, little research has been done to examine strategic planners’ ISB from a business context, especially taking into account the effect of work-task types and stages.

When do job insecure employees adapt to change?

2019 ◽  
Vol 25 (3) ◽  
pp. 271-286 ◽  
Author(s):  
Kristi N. Lavigne ◽  
Victoria L. Whitaker ◽  
Dustin K. Jundt ◽  
Mindy K. Shoss
Keyword(s):  
Job Insecurity ◽  
Small Sample ◽  
Adaptive Performance ◽  
Work Behaviors ◽  
Content Type ◽  
Work Tasks ◽  
Main Effect ◽  
Low Levels ◽  
The Impact ◽  
The Relationship

Purpose The purpose of this paper is to examine the relationship between job insecurity and adaptive performance (AP), contingent on changes to core work tasks, which we position as a situational cue to employees regarding important work behaviors. Design/methodology/approach Employees and their supervisors were invited to participate in the study. Supervisors were asked to provide ratings of employees’ AP and changes to core tasks; employees reported on job insecurity. Findings As predicted, changes to core tasks moderated the relationship between job insecurity and AP. Job insecurity was negatively related to AP for those experiencing low levels of change, but was not related to AP for those experiencing high levels of change. Counter to expectations, no main effect of job insecurity was found. Research limitations/implications This study employed a fairly small sample of workers from two organizations, which could limit generalizability. Practical implications The study identifies changes to core tasks as a boundary condition for the job insecurity–AP relationship. Findings suggest that organizations may not observe deleterious consequences of job insecurity on AP when changes to core tasks are high. Originality/value Few researchers have examined boundary conditions of the impact of job insecurity on AP. Furthermore, inconsistent findings regarding the link between job insecurity and AP have emerged. This study fills the gap and expands upon previous research by examining changes to core tasks as a condition under which job insecurity does not pose an issue for AP.

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