Organizational memory: a qualitative research study on a multi-cultural organization

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cem Sen ◽  
Korhan Arun ◽  
Olcay Okun
Keyword(s):  
Qualitative Research ◽  
Organizational Memory ◽  
Structured Interviews ◽  
Cultural Backgrounds ◽  
Content Type ◽  
Face To Face ◽  
Cultural Aspects ◽  
Cultural Organizations ◽  
Socially Constructed ◽  
Individual Memory

PurposeThis paper articulates a multi-contextual and dynamic system for memory research in relation to multi-cultural organizations (MCOs) by a qualitative research method.Design/methodology/approachFace-to-face semi-structured interviews were conducted with representatives of 30 national officers in North Atlantic Treaty Organization (NATO) to illuminate how the construction of organizational memory (OM) can then be compared and contrasted across different cultures.FindingsThe findings show that OM still mostly resides in individuals with the social transfer. However, even if, cultural aspects define what should be stored, time and purpose, the static memory of individuals becomes dynamic OM that is represented and interpreted in an organization's practices, policies and learning.Originality/valueThe primary contribution is to attempt to dissolve the seeming assumption of dialectical metaphoric perspectives of OM between different but related sub-communities of practice and outcomes. Consequently, socially constructed and individual memory models are necessary to integrate different metaphors according to the multi-context theory, which extends the understanding of the diversity between the cultural backgrounds of individuals and groups.

scholarly journals Telephonic qualitative research interviews: when to consider them and how to do them

2017 ◽  
Vol 25 (2) ◽  
pp. 291-316 ◽  
Author(s):  
Muhammad Bilal Farooq ◽  
Charl de Villiers
Keyword(s):  
Qualitative Research ◽  
Design Methodology ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Data Collection Instrument ◽  
Research Interview ◽  
Research Interviews ◽  
Computer Based ◽  
Effective Use

Purpose The aims of this study are to review the literature examining the arguments for and against the telephonic qualitative research interviews, to develop criteria for assessing when the use of the telephone is suitable in qualitative research and if suitable to offer detailed strategies for the effective use of this data collection instrument. Design/methodology/approach The study is a thematic analysis of the literature, informed by the researchers’ experiences using the telephone, computer-based audio and face-to-face interviews for an accounting research project involving 50 semi-structured interviews with managers. Findings The study identifies five criteria to determine the suitability of using the telephone in qualitative research interviews. In addition, the study offers a set of detailed strategies on what to do before, during and after a telephonic qualitative research interview. Research limitations/implications The study can assist qualitative researchers in deciding when to use the telephone and how to use it effectively. Originality/value The study builds on the limited prior research and provides a more complete list of strategies on the effective use of the telephone in qualitative social sciences research. These strategies are a synthesis of existing studies and observations drawn from the author's study, which examines the work of organisational managers. In comparison, prior studies have been based on research projects that explored sensitive personal issues and emotive experiences not always related to managerial work.

Interculturality at a US university: International faculty’s experiences with intercultural communication

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maja Stojanović ◽  
Petra Alaine Robinson
Keyword(s):  
Intercultural Communication ◽  
Design Methodology ◽  
Cultural Backgrounds ◽  
International Faculty ◽  
Content Type ◽  
Face To Face ◽  
Cultural Aspects ◽  
Southern Us ◽  
First Languages ◽  
Us University

Purpose This paper aims to present the experiences, beliefs and perceptions of international faculty at a Research 1 institution in the Southern US regarding the perceived differences between their and their students’ and colleagues’ cultures and first languages. Design/methodology/approach Face-to-face interviews were conducted with four international faculty from Europe and Asia who held appointments at a Research 1 institution in the Southern US. The interviews focused on the participants’ communication experiences with students and colleagues from diverse cultural backgrounds. Findings The findings have implications for academic and professional development and support as they show that understanding cultural aspects of language and communication can be challenging for individuals who may not be aware of possible cultural differences. Originality/value This study is unique because it presents stories of faculty from different backgrounds, who were born on different continents and who learned English at different ages but are all working in a linguistically homogeneous context. Also, the originality of the study comes from examining the intercultural communication between the participating faculty and their students, as well as their colleagues.

Is this mine? Psychological ownership and the social media follower

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Caroline S.L. Tan
Keyword(s):  
Social Media ◽  
Design Methodology ◽  
Vital Role ◽  
Psychological Ownership ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
The Social ◽  
Social Currency ◽  
Different Levels

Purpose The purpose of this study is to examine psychological ownership (PO) experienced by followers of social media influencers toward both influencer and the product. Design/methodology/approach Data were collected using face-to-face semi-structured interviews that were conducted with 30 respondents and analyzed using thematic analysis. Findings The study demonstrated that the PO experienced by the follower changes under different conditions resulting from perceived value, social currency and follower activity. Social currency plays a vital role in determining the target of PO, often affecting the narrative by the follower. Originality/value To the best of the author’s knowledge, this is the first paper to examine the transference of PO between product and influencer as experienced by the follower. It provides an understanding on PO that is experienced in different levels of intensity and changes depending on the motive of the follower; hence, transference of PO occurs and it is not a static.

scholarly journals Malaysian evidence supporting theoretical integration of roles of non-executive directors

2018 ◽  
Vol 3 (1) ◽  
pp. 2-14
Author(s):  
Hairul Azlan Annuar
Keyword(s):  
Qualitative Research ◽  
Corporate Governance ◽  
Research Design ◽  
Executive Directors ◽  
Content Type ◽  
Face To Face ◽  
Qualitative Research Design ◽  
Company Directors ◽  
Code Of Corporate Governance

Purpose The purpose of this paper is to investigate the role of independent non-executive directors (INEDs) in Malaysian public listed companies (PLCs), other than the control role prescribed by agency theory and reformatory documents such as the Malaysian Code of Corporate Governance. Design/methodology/approach A qualitative research design, consisting of face-to-face interviews with 27 company directors of Malaysian-owned PLCs, was instigated. Findings The interviews revealed that INEDs do more than just monitor their executive counterparts. Apart from the control role, INEDs of Malaysian companies provide a conduit for mitigating uncertainties in the environment and perform invaluable services to the host companies. Research limitations/implications This research utilized interviews. Generalizations may be an issue when interviews are used as the method of inquiry. Also, the sample is not random as access to many of the interviewed directors depended on recommendations. In addition, respondents were consciously selected in order to obtain various board positions that include independent and non-independent directors. Originality/value There are limited studies using qualitative research design in investigating INEDs’ performing other roles apart from the control role of the board in developing countries. Many of previous studies and literature in this area of corporate governance were predominantly based upon experiences of western economies.

scholarly journals Evaluating the audio-diary method in qualitative research

2015 ◽  
Vol 15 (1) ◽  
pp. 20-34 ◽  
Author(s):  
Iain Williamson ◽  
Dawn Leeming ◽  
Steven Lyttle ◽  
Sally Johnson
Keyword(s):  
Qualitative Research ◽  
Qualitative Content Analysis ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Realist ◽  
Diary Method ◽  
Diary Methods ◽  
First Time ◽  
Practical Implications ◽  
Data Length

Purpose – Audio-diary methods are under-utilised in contemporary qualitative research. The purpose of this paper is to discuss participants and researchers’ experiences of using audio-diaries alongside semi-structured interviews to explore breastfeeding experiences in a short-term longitudinal study with 22 first-time mothers. Design/methodology/approach – The authors provide a qualitative content analysis of the participants’ feedback about their experiences of the audio-diary method and supplement this with the perspectives of the research team based on fieldwork notes, memos and team discussions. The authors pay particular attention to the ways in which the data attained from diaries compared with those from the interviews. Findings – The diaries produced were highly heterogeneous in terms of data length and quality. Participants’ experiences with the method were varied. Some found the process therapeutic and useful for reflecting upon the development of breastfeeding skills whilst negative aspects related to lack of mobility, self-consciousness and concerns about confidentiality. Researchers were positive about the audio-diary method but raised certain ethical, epistemological and methodological concerns. These include debates around the use of prompts, appropriate support for participants and the potential of the method to influence the behaviour under scrutiny. Interview and diary accounts contrasted and complemented in ways which typically enriched data analysis. Practical implications – The authors conclude that audio-diaries are a flexible and useful tool for qualitative research especially within critical realist and phenomenological paradigms. Originality/value – This appears to be the first paper to evaluate both participants and researchers’ experiences of using audio-diaries in a detailed and systematic fashion.

scholarly journals Non-audit fees and auditor independence: Nigerian evidence

2019 ◽  
Vol 34 (8) ◽  
pp. 1029-1049
Author(s):  
Paul Nnamdi Onulaka ◽  
Moade Fawzi Shubita ◽  
Alan Combs
Keyword(s):  
Audit Fees ◽  
Auditor Independence ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
External Auditors ◽  
Fund Managers ◽  
Expectation Gap ◽  
Audit Firms ◽  
Economic Necessity

Purpose This study aims to investigate the extent to which the provision of non-audit services (NAS) by external auditors to audit clients affects auditors’ independence and the audit expectation gap in Nigeria. Design/methodology/approach The study adopts an interpretivist approach. In total, 30 semi-structured, face-to-face interviews were conducted to explore the views expressed by audit partners and pension fund managers in Nigeria; group responses were evaluated and presented separately. After transcribing the interview audio recordings, a thematic data analysis of the two groups’ responses was performed. Findings Interpretation of the interview responses indicates that the provision of NAS by audit firms to their audit clients is regarded by auditors as a matter of economic necessity. Nevertheless, it is also perceived as impeding auditors’ independence and increasing the gap between the auditor and public expectations. Practical implications This study contributes to the debate surrounding the need for an independent body to oversee auditing standard setting distinct from the current practice to enhance transparency. Originality/value A qualitative analysis of the nuanced responses obtained from the semi-structured interviews reveals starkly the perceived economic pressures on auditors to accept non-audit work. Moreover, it endorses the regulation to restrict non-audit work in support of a sustainable fee level for an independent audit.

The employment landscape and LIS education in Pakistan: challenges and prospects

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amara Malik ◽  
Kanwal Ameen
Keyword(s):  
Information Science ◽  
Future Orientation ◽  
Library And Information Science ◽  
Structured Interviews ◽  
Job Market ◽  
Content Type ◽  
Face To Face ◽  
Job Titles ◽  
The Future ◽  
Information Landscape

Purpose This study aims to explore the current and future employment opportunities for library and information science (LIS) graduates. It identifies future employers and emerging competitors in the information landscape. The strategies that may be used to respond to and capture the future job market are also presented for LIS schools in the light of the study findings. Design/methodology/approach The qualitative approach coupled with the interview technique was used for collecting insight into the phenomena. Face-to-face and telephonic semi-structured interviews were conducted with 17 faculty members (professors, associate professors and assistant professors) from 8 LIS departments. A thematic analysis approach was used to analyze the data to present the participants’ opinions regarding various aspects of the job market in the country. Findings It was found that the job market was still traditional (library) and would continue to be so for the next five to seven years. However, the findings also indicated the emergence of a non-traditional job market in the country. New job titles and functions relevant to the emerging job sector other than libraries in the information environment were noted. Originality/value Findings may have a direct impact on the future orientation, survival and sustainability of LIS programs in the country. The study may inform curriculum revision and updating efforts to make it more relevant and responsive to future needs.

scholarly journals Digital or human touchpoints? Insights from consumer-facing in-store services

2019 ◽  
Vol 33 (1) ◽  
pp. 296-310 ◽  
Author(s):  
Virginia Vannucci ◽  
Eleonora Pantano
Keyword(s):  
Human Services ◽  
Design Methodology ◽  
New Technology ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Human Interactions ◽  
Key Drivers ◽  
Service Channels ◽  
Digital Or

Purpose Prior research highlights the extent to which consumers largely appreciate the possibility to choose among different digital touchpoints during the in-store experience, which results in a pervasive introduction of digital touchpoints as the first point of contact between retailers and consumers. However, consumers also give value to the human interactions in the service channels. The previous studies do not conclusively indicate the best balance of digital and human services. The purpose of this paper is to understand consumer-facing in-store services in new technology-enriched retail settings. Design/methodology/approach A qualitative approach involving face-to-face semi structured interviews was applied. To this end, the authors recruited 26 participants in Northern Italy between October and November 2017. Findings Results reveal motivations, preferences and discouraging factors leading consumers’ interactions with digital or human touchpoints. Findings ultimately provide useful guidelines to managers on understanding consumers’ attitudes toward digital vs human touchpoints phenomenon. Originality/value By identifying the key drivers of either digital and human touchpoints selection in offline retail settings, the present study figured out the attributes playing the crucial role in determining consumers’ preference regarding the in-store alternatives. Findings allow a further greater clarification of the practical issues, with emphasis on the new of human–machine integration.

Japanese student writers’ perspectives on anonymous peer review

ELT Journal ◽  
2019 ◽  
Vol 73 (3) ◽  
pp. 296-305 ◽  
Author(s):  
Sugene Kim
Keyword(s):  
Peer Review ◽  
Asian Students ◽  
Writing Classroom ◽  
Structured Interviews ◽  
Cultural Backgrounds ◽  
Student Writers ◽  
Efl Learners ◽  
Face To Face ◽  
Japanese Student ◽  
Peer Reviewers

Abstract This article explores Japanese EFL learners’ perceptions of face-to-face vs. anonymous peer review in a writing classroom. Albeit few in number, some studies claim that Asian students exhibit difficulty in providing negative feedback because they tend to be hesitant for cultural reasons to criticize others’ work. To verify and extend such observations, this study collected data from 64 Japanese college students regarding their experiences and perspectives after they performed peer review in both conditions. Analysis of the data collected through a survey and semi-structured interviews did not support the previously held views that learners from non-Western cultural backgrounds are predisposed to be reluctant peer reviewers. Further, the findings indicated that Japanese EFL learners’ preference for a specific peer-review mode interacts closely with various factors. Possible pedagogical implications are discussed in relation to ways to better implement peer-review sessions.

Evaluating the prevalence and nature of blat in post-Soviet societies

2014 ◽  
Vol 41 (9) ◽  
pp. 747-759 ◽  
Author(s):  
Colin C. Williams ◽  
Olga Onoshchenko
Keyword(s):  
Empirical Evaluation ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Goods And Services ◽  
Personal Connections ◽  
Stratified Sample ◽  
Nuanced Understanding ◽  
The City

Purpose – The purpose of this paper is to evaluate the extent to which the practice of using personal networks to obtain goods and services or to circumvent formal procedures, known as blat in the Soviet era, persists in post-Soviet societies and whether its character has altered. Design/methodology/approach – To do this, the prevalence and nature of blat in the education sector in the city of Mykolayiv in Ukraine is analysed using 200 face-to-face structured interviews with a spatially stratified sample of Mykolayiv residents and 30 follow-up semi-structured in-depth interviews. Findings – The finding is that blat is widely used to gain places in kindergarten, schools and universities. However, unlike Soviet era blat which took the form of non-monetised friendly help in the market-oriented society of post-Soviet Ukraine, both possessing control over access to assets such as education, as well as possessing personal connections to those with control over access to these assets, is increasingly viewed as a commodity to be bought and sold, and illicit informal monetary payments are now commonplace. The result is that nepotism, cronyism, bribery and corruption hinder meritocratic processes. Research limitations/implications – This paper examines the prevalence and nature of blat in just one sector in one post-Soviet country. An analysis across a wider range of sectors in various post-Soviet societies is now required to develop a more context-bound and nuanced understanding of blat in post-Soviet societies. Originality/value – This is the first in-depth empirical evaluation of the prevalence and nature of blat in contemporary post-Soviet societies.

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