Opportunities, Tools, and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data

Research on Emotion in Organizations - Emotions and Service in the Digital Age ◽

10.1108/s1746-979120200000016011 ◽

2020 ◽

pp. 105-133

Author(s):

Anat Rafaeli ◽

Galit Bracha Yom Tov ◽

Shelly Ashtar ◽

Daniel Altman

Download Full-text