The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Audrey Poh Choo Cheak ◽  
Chin Wei Chong ◽  
Yee Yen Yuen
Keyword(s):  
Knowledge Management ◽  
Service Quality ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Perceived Benefits ◽  
System Quality ◽  
Content Type ◽  
Quality Perceptions ◽  
User Friendly ◽  
Adoption Intention

Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention. Design/methodology/approach Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected. Findings The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly. Practical implications The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention. Originality/value Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.

scholarly journals Social capital, IT capability, and the success of knowledge management systems

2009 ◽  
pp. 36-50
Keyword(s):  
Social Capital ◽  
Knowledge Management ◽  
Service Quality ◽  
User Satisfaction ◽  
Management Systems ◽  
Future Research ◽  
Knowledge Management Systems ◽  
Research Model ◽  
System Quality ◽  
It Capability

Many organizations have implemented knowledge management systems to support knowledge management. However, many of such systems have failed due to the lack of relationship networks and IT capability within organizations. Motivated by such concerns, this paper examines the factors that may facilitate the success of knowledge management systems. The ten constructs derived from social capital theory, resource-based view and IS success model are integrated into the current research model. Twenty-one hypotheses derived from the research model are empirically validated using a field survey of KMS users. The results suggest that social capital and organizational IT capability are important preconditions of the success of knowledge management systems. Among the posited relationships, trust, social interaction ties, IT capability do not significantly impact service quality, system quality and IT capability, respectively. Against prior expectation, service quality and knowledge quality do not significantly influence perceived KMS benefits and user satisfaction, respectively. Discussion of the results and conclusion are provided. This study then provides insights for future research avenue.

Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

2017 ◽  
Vol 47 (2) ◽  
pp. 250-264 ◽  
Author(s):  
Chulatep Senivongse ◽  
Alex Bennet ◽  
Stefania Mariano
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Value Added ◽  
Specific Area ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Integrated Framework ◽  
Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

scholarly journals Knowledge management systems: structural model of its success determinants in Latin America higher education institutions

2020 ◽  
Vol 12 (2) ◽  
pp. 30-51
Author(s):  
Vidalina De Freitas ◽  
Guillermo Yáber ◽  
Carlos Zerpa
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Service Quality ◽  
User Satisfaction ◽  
Structural Model ◽  
Management Systems ◽  
Knowledge Map ◽  
System Quality ◽  
Endogenous Variables ◽  
Implementation Factors

This study proposes a structural model of the causal relationships that organizational, strategic, technological, and implementation factors have with knowledge management (KM) processes, as well as those between KM processes and the implementation factors for knowledge management systems (KMSs) at higher education institutions (HEIs) in Latin America. The exogenous variables are: culture of sharing, leadership, KM approach, knowledge map, information management strategy, and ICT. In turn, the endogenous variables are: KM processes, system quality, service quality, KMS use, and user satisfaction. A causal, explanatory, cross-sectional, and ex post facto multivariate study was carried out, using a hypothetical–deductive approach. The sample consisted of 374 individuals (academics, administrators, and researchers), belonging to 193 HEIs across 15 Latin American countries. The resulting model presents a partial fit to the data, confirming the explanatory relationships between 12 of the variables. Based on the results obtained from calculation of the direct and indirect effects observed for each of the endogenous variables of the model, the following goodness of fit indices were calculated: absolute (χ2 = 48.908, P-value= .059, PCMIN= 1.397, RMSEA= .075, FMIN= .689) and incremental (GFI= .894, IFI= .790). It is concluded that leadership, KM approach, knowledge map, and ICT positively influence KM processes; KM processes have a causal relationship with system quality and service quality; and system quality and service quality have an influence on KMS use and user satisfaction.

Bibliometric analysis of the VINE Journal of Information and Knowledge Management Systems: 2000–2020

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md Anwarul Islam ◽  
Gunilla Widen
Keyword(s):  
Knowledge Management ◽  
Bibliometric Analysis ◽  
Research Collaboration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Science Mapping ◽  
Content Type ◽  
The Past ◽  
Mapping Analysis ◽  
Information And Knowledge Management

Purpose VINE Journal of Information and Knowledge Management Systems (VJIKMS) is one of the oldest and leading journals in the knowledge management (KM) field. The purpose of this study is to conduct bibliometrics analysis of publications published in VJIKMS for the past two decades. For doing this, this paper covered the past two decades of publications and carried out a science mapping analysis of publications. Design/methodology/approach The methodology included bibliometrics and the science mapping analysis process. This paper imported the bibliographic information of VJIKMS from the abstract and citation database Scopus. Through bibliometrics method, this paper examined the citation results, author productivity, authorship pattern, research collaboration and other parameters of the selected publications. Afterward, this paper used VOSviewer software to carry out the science mapping of bibliometric networks. Findings The findings showed that VJIKMS published 718 publications during 2000–2020, which got cited 4,311 times (6 times per article) till date. Joint authorship and international collaboration have been increasing where 1,417 authors from 66 countries have published. The USA, the UK and Iran lead the KM publications in this journal. Nonaka’s publications and Journal of Knowledge Management (JKM) are highly cited references and journals in the VJIKMS. Research limitations/implications The findings of this study would help the KM students, researchers and practitioners to see the diffusion of KM globally, what are the promising areas to work and helps to know the various patterns of publications if they aim to publish in VJIKMS. Originality/value This is the first time a bibliometric analysis has been conducted to analysis of research publications published in VJIKMS. This presents a comprehensive analysis of publications between 2000 and 2020.

Use of knowledge management systems: analysis of the strategies of Brazilian small and medium enterprises

2020 ◽  
Vol 24 (2) ◽  
pp. 369-394 ◽  
Author(s):  
Euro Marques Júnior ◽  
Jose Alcides Gobbo ◽  
Fernando Fukunaga ◽  
Roberto Cerchione ◽  
Piera Centobelli
Keyword(s):  
Knowledge Management ◽  
Small And Medium Enterprises ◽  
Reciprocal Relationship ◽  
The Other ◽  
Management Systems ◽  
Successful Implementation ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Medium Enterprises ◽  
Use Of Knowledge

Purpose This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better understand the processes, practices and technologies of KM by SMEs, pointing improvements in the KMS of Brazilian SMEs and contributing to obtain better results in the search for efficiency and innovation. Design/methodology/approach Based on a literature review on KMSs used by SMEs, an empirical investigation was conceived, developed and conducted through online questionnaires involving 49 selected SMEs operating in several sectors. Findings This paper reinforces the results of the previous work of Cerchione and Esposito (2017) that point to the existence of a reciprocal relationship between KM-Tools and KM-Practices: one reinforces the other and vice versa. On the other hand, it indicates a difference in the behavior of Brazilian companies in relation to the sample of Italian companies studied by Cerchione and Esposito (2017), which presented a negative correlation between the general differentiation index and the general use intensity index of SMEs, while the Brazilian ones showed a positive correlation. Research limitations/implications The study points out the need for greater dissemination of practices and tools to support knowledge management (KM), as well as greater support for the implementation and effective use of these practices and tools within the organizational context of SMEs. Practical implications This paper identifies the main practices and tools to support KM used by Brazilian SMEs, indicating the need for investments in employee training and acquisition of tools. Social implications SMEs represent an important part of the generation of jobs and income in Brazil. Initiatives that lead to the successful implementation of tools and practices to support KM can increase the efficiency and productivity of these organizations. Originality/value This paper applies in a sample of Brazilian companies the taxonomy proposed by Cerchione and Esposito (2017) combining strategies of SMEs for the use of KMSs.

Back to the future of Knowledge Management Systems off the beaten paths

2020 ◽  
Vol 58 (9) ◽  
pp. 1953-1984
Author(s):  
Roberto Cerchione ◽  
Piera Centobelli ◽  
Pierluigi Zerbino ◽  
Amitabh Anand
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Knowledge Translation ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Collaborative Relationships ◽  
Content Type ◽  
Research Questions ◽  
Forms Of Knowledge

PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).FindingsThe findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.Originality/valueThe proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

scholarly journals Effect of Cloud Computing Systems in Terms of Service Quality of Knowledge Management Systems

2016 ◽  
Vol 4 (1) ◽  
pp. 73-76 ◽  
Author(s):  
Hamed Rezaei ◽  
◽  
Behdad Karimi ◽  
Seyed Jamalodin Hosseini ◽  
◽  
...  
Keyword(s):  
Cloud Computing ◽  
Knowledge Management ◽  
Service Quality ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Computing Systems

Leveraging organizational performance via knowledge management systems platforms in emerging economies

VINE ◽  
2015 ◽  
Vol 45 (2) ◽  
pp. 239-278 ◽  
Author(s):  
Gamal Mohamed Shehata
Keyword(s):  
Knowledge Management ◽  
Empirical Study ◽  
Emerging Market ◽  
Positive Association ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Perceived Knowledge ◽  
Management Performance ◽  
Content Type ◽  
Knowledge Intensive

Purpose – The purpose of this paper is to examine the impact of adopting knowledge management systems (KMSs) on firms’ performance. Although many organizations have adopted the notion of KMS, there is little evidence on the effect of KMS on a firm’s performance, especially in an emerging economy like the Egyptian one. An intensive literature review is conducted not only to synthesize but also to establish the conceptual foundations for the systemic perspective of knowledge management and its potential impact on knowledge management performance in an emerging information and communication technology (ICT) industry. This systemic perspective fits with the evolutionary nature of such an emerging industry in Egypt. Design/methodology/approach – The empirical study of this work is conducted on knowledge-intensive firms operating in the field of ICT. The paper is descriptive in nature where a quantitative research design is adopted to survey senior managers’ perceptions – from both national and multinational enterprises operating in Egypt – on the pay-off maintained from creating an integrative KMS. The primary data are collected from 90 managers holding significant top positions related to the knowledge management area. A linear simple regression test is conducted to discover the initial association between the conceptual model’s key variables. Findings – The results of this work reveal that there is a positive association between each of the six elements that constitute a KMS, namely, knowledge: creation, acquisition, codification, sharing, transfer and measurement, and the perceived knowledge management performance. Besides, there is a significant positive association between the adopted total KMS and perceived knowledge management performance. This study provides strong evidence that KMSs are essential to improve firms’ performance. The results of t-test and analysis of variance assert that the gender, types of business, year of experience and age of respondents have no significant difference to perceived knowledge management performance resulting from KMS. Research limitations/implications – The findings reflect the fact that informants have to deploy six components that constitute a KMS to realize improvements in knowledge management performance. This work also highlights a number of findings of great value to managers in the ICT sector. Yet, the empirical study does not cover all the issues which are linked to KMS implementation. Issues such as culture, trust and leadership role in building a significant KMS are not examined in this work. Also, the generalizability of the findings to other industries must be considered carefully. Although the findings are statistically significant, the framework developed may be quite specific to the ICT organizations. Practical implications – This paper enhances managers’ understanding in deploying the notion of KMSs to leverage their corporate performance. It also provides managers in emerging markets with an integrative perspective to fundamental issues that encounter them when they put those KMSs into practice. Social implications – This research advances understanding of the application and benefit of KMS in ICT firms in several ways: it provides a better understanding of KMS and practices currently being applied in the Egyptian ICT firms. There had been little or no industry-wide empirical research on this topic to date, it provides a better understanding of knowledge processes in the ICT sector; specifically, the links between knowledge acquisition, creation, codification, sharing, transfer and measurement, and their links to performance, the measurement instruments developed for this research constitute a reliable set of construct measures that provide a basis for future research. Originality/value – This paper advances the knowledge management subject by synthesizing past studies into an integrative KMS that directs scholars’ attention on how to examine the notion. It is claimed that KMS help those managers improve core business processes, management decisions and, accordingly, firms’ performance. Besides, this study suggests a set of implications for managers in an emerging market that has recently adopted the notion of KMSs. This study also reflects the viewpoints and perceptions of key managers in a strongly evolving knowledge-intensive industry that has an increasing impact on the GDP of an entire nation throughout the past two decades.

Physicians' Participation in Practice of Knowledge Management Systems

2013 ◽  
Vol 12 (02) ◽  
pp. 1350012 ◽  
Author(s):  
Hsien-Cheng Lin ◽  
Chen-Wei Yang ◽  
Jeng-Yuan Chiou
Keyword(s):  
Knowledge Management ◽  
Intellectual Capital ◽  
Information Quality ◽  
Management Systems ◽  
Healthcare Organisation ◽  
Knowledge Management Systems ◽  
System Quality ◽  
Is Success ◽  
Knowledge Based ◽  
Patient Health

Healthcare organisations are knowledge-based establishments. At a healthcare organisation, computer-based information systems (ISs) are powerful tools for improving care using decision support such as patient health data recording, storing, delivery and retrieval. This study investigates the physicians' perspective for the success of ISs, and the relationships between the users' satisfactions and intellectual capital. We adopted a questionnaire survey for the purpose of outcome assessment and the correlations among each dimension, from a sample of 181 physicians in Taiwan's international medical service centres. The results indicate that IS success is significantly related to intellectual capital. With regard to IS quality, system quality has no significant effects on information quality and patients' privacy protection. This research provides empirical evidence to evaluate IS success in healthcare organisations and suggestions for how to promote physicians using knowledge management systems.

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