Ciri Kerja dan Prestasi Profesional Teknologi Maklumat Sektor Awam Malaysia

2012 ◽  
Author(s):  
Noor Azmi Mohamad ◽  
Wan Faridah Akmal Wan Ismail ◽  
Siti Zaleha Omain
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Job Performance ◽  
Job Characteristics ◽  
Information Technology Professionals ◽  
High Productivity ◽  
The Public ◽  
Job Characteristics Model ◽  
Work Habit ◽  
And Performance

Kajian ini mengkaji ciri kerja dan prestasi profesional Teknologi Maklumat di Unit/Bahagian Perkhidmatan Maklumat sektor awam Malaysia. Ciri kerja dianalisis melalui Model Ciri Kerja oleh Hackman dan Oldham. Prestasi kerja pula dianalisis berpandukan Borang Pengenalpastian Perlakuan yang dipermudahkan, asalnya dibina oleh Botterbusch pada tahun 1985. Hubungan ciri kerja dengan prestasi diselidiki menggunakan ujian Mann–Whitney U. Ciri kerja menunjukkan tahap tinggi dalam kepentingan tugas dan keperluan bekerjasama dalam menjalankan tugas tetapi dengan tahap rendah dalam autoriti tugas. Prestasi kerja yang tinggi ialah dalam produktiviti dan perlakuan sosial dan yang rendah pula dalam tabiat/sikap kerja. Kajian ini mendapati terdapat hubungan bererti antara ciri kerja dan prestasi di kalangan profesional Teknologi Maklumat sektor awam Malaysia. Kata kunci: Ciri kerja; prestasi kerja; teknologi maklumat; sektor awam This study analyzed job characteristics and performance of Information Technology professionals at the Information Technology centers of the public sector of Malaysia. Job characteristics were analyzed based on the Job Characteristics Model by Hackman and Oldham. Performance on the other hand was analyzed using a simplified Behavior Identification Form, originally developed by Butterbusch in 1985. The relationship between job characteristic and performance was determined using the Mann–Whitney U test. Job characteristics showed a high score on job significance and dealing with others but low on task authority. Job performance showed high productivity and high social behavior but low on work habit and attitudes. This research found that there is a significant relationship between job characteristics and performance of Information Technology professionals of the Malaysian public sector departments. Key words: Job characteristics; job performance; information technology; public sector departments

scholarly journals The relation between conscientiousness, empowerment and performance

2007 ◽  
Vol 5 (2) ◽  
pp. 62 ◽  
Author(s):  
Riëtte Sutherland ◽  
Gideon P. De Bruin ◽  
Freddie Crous
Keyword(s):  
Information Technology ◽  
Job Performance ◽  
Customer Service ◽  
Employee Empowerment ◽  
Information Technology Professionals ◽  
Curvilinear Relationship ◽  
Social Desirability Scale ◽  
And Performance ◽  
The Relationship ◽  
Service Engineer

This study examined the relationship between conscientiousness, empowerment and job performance among information technology professionals. An Employee Empowerment Questionnaire (EEQ), a Conscientiousness Scale and a Social Desirability Scale were administered to 101 information technology customer service engineers. Managers completed a Performance Evaluation Questionnaire (PEQ) for each customer service engineer. The results indicated a significant relationship between conscientiousness and empowerment. A curvilinear relationship was found between empowerment and performance. The practical and theoretical implications of the findings are discussed.

Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

2015 ◽  
Vol 11 (4) ◽  
pp. 89-101 ◽  
Author(s):  
Khalifa Al-Farsi ◽  
Ramzi EL Haddadeh
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Public Sector ◽  
It Governance ◽  
Decision Makers ◽  
The Public ◽  
Technology Governance ◽  
Support Organizations ◽  
Information Technology Governance ◽  
Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

scholarly journals Transformational leadership in the South African public service after the April 2009 national elections

2012 ◽  
Vol 10 (3) ◽  
Author(s):  
Manasseh M. Mokgolo ◽  
Patricia Mokgolo ◽  
Mike Modiba
Keyword(s):  
Transformational Leadership ◽  
Public Sector ◽  
Job Performance ◽  
Public Service ◽  
Critical Issue ◽  
Measuring Instruments ◽  
Full Time ◽  
National Elections ◽  
The Public ◽  
Unstable Environment

Orientation: The implementation of transformational leadership in public services after national elections has been well recorded in other parts of the world. However, this is not the case in South Africa. Research purpose: The purpose of the study is to determine whether transformational leadership has a beneficial relationship with subordinate leadership acceptance, job performance and job satisfaction.Motivation for the study: Leadership is a critical issue that the public sector needs to address in order to survive and succeed in today’s unstable environment. According to Groenewald and Ashfield (2008), transformational leadership could reduce the effects of uncertainty and change that comes with new leaders and help employees to achieve their objectives.Research design, approach and method: The sample comprised 1050 full-time employees in the public sector based in head offices. The measuring instruments included the Multifactor Leadership Questionnaire (MLQ), the Leadership Acceptance Scale (LAS), the Job Satisfaction Survey (JSS) and the Job Performance Survey (JPS).Main findings: Transformational leadership had a positive correlation with subordinate leadership acceptance, performance and job satisfaction.Practical/managerial implications: Managers can train public sector leaders to be transformational leaders because of the adverse effect lack of transformation can have on employees’ attitudes in areas like satisfaction, performance and commitment.Contribution/value-add: This study makes an important contribution to our understanding of transformational leadership processes and to how the public service can improve its practices in order to render quality service to South Africans.

Kepimpinan Transaksi/ Transformasi dan Ciri Kerja Profesional Teknologi Maklumat Sektor Awam Malaysia

2012 ◽  
Author(s):  
Wan Faridah Akmal Wan Ismail ◽  
Noor Azmi Mohamad ◽  
Ishak Mad Shah
Keyword(s):  
Information Technology ◽  
Transformational Leadership ◽  
Public Sector ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Significant Relationship ◽  
Job Characteristics ◽  
Charismatic Leadership ◽  
Technology Managers ◽  
Task Variety

Kajian ini mengkaji hubungan gaya kepimpinan dan ciri kerja di Unit/Bahagian Perkhidmatan Maklumat sektor awam Malaysia. Seramai 31 orang pengurus Teknologi Maklumat sektor awam telah bekerjasama memberikan maklumat untuk kajian ini. Kepimpinan transaksi menunjukkan lebih banyak memberi pengiktirafan dan pujian kepada kakitangan profesional tetapi rendah dalam pemberian ganjaran. Kepimpinan transformasi menunjukkan gaya karismatik tinggi berbanding komponen lain dalam gaya kepimpinan transformasi. Ciri kerja menunjukkan tahap tinggi dalam kepentingan tugas dan keperluan bekerjasama dalam menjalankan tugas tetapi dengan tahap rendah dalam autonomi tugas. Kajian ini mendapati tiada hubungan bererti antara gaya kepimpinan dengan ciri kerja, tetapi wujud hubungan bererti antara kepimpinan transaksi dengan ciri kerja identiti tugas, maklum balas dari kerja, dan ciri kerja keseluruhan manakala kepimpinan transformasi pula hanya menunjukkan hubungan bererti dengan ciri kerja kepelbagaian kemahiran, dan tidak bererti kepada ciri kerja keseluruhan. Kata kunci: gaya kepimpinan; ciri kerja; teknologi maklumat; sektor awam This research investigates the relationship of leadership and job characteristics in the Information Technology centers of the Malaysian public sector departments. 31 Information Technology managers of the public sector departments participated in the study. Transactional leadership emphasizes recognition and recommendations to their professionals but was low in giving rewards. Transformational leadership showed a high charismatic leadership compared to the other components of transformational leadership. Job characteristics showed high job significant and dealing with others but were low in job autonomy. The study found that there is no significant relationship between leadership style and job characteristics, but there exists a significant relationship between transactional leadership and job identity, feedback from job, and with job characteristics itself; whilst transformational leadership showed a significant relatinship with task variety but not significant with job characteristics. Key words: leadership style; job characteristics; information technology; public sector departments

scholarly journals Editorial

2007 ◽  
Vol 6 (2) ◽  
pp. v-vi
Author(s):  
Leena James
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Social Movement ◽  
Banking Sector ◽  
Work Process ◽  
The Public ◽  
Customer Base ◽  
Public Sector Banks ◽  
National Bank ◽  
The Impact

The eleventh issue of Ushus brings to you a wide variety of scholarly articles encompassing socio-economic and managerial issues. The first paper "Information technology and banking sector with reference to customer satisfaction" focuses on the impact of automation of the public sector banks as per the reflections of the bank officials and the customers. The crest of the article lies in the fact that the customers are being able to keep abreast with the exchange of automation in the modern banking practices and the survey brings out their perception towards it and throws some light on the effective ways to deal with this crisis. The study concludes with the analytical results that public sector bank customers have a positive inclination towards technological upgradation but the banks need to be more flexible in their work process and focus on marketing themselves in order to entrap a larger customer base. The paper titled "Administration of micro-credit by national bank" talks about the successful micro-finance initiatives taken by NABARD how aptly they had been implemented and evolved as a sustainable social movement over a decade now.

scholarly journals Information Technology and Banking Sector With Reference to Customer Satisfaction

2007 ◽  
Vol 6 (2) ◽  
pp. 1-17
Author(s):  
K J Raman ◽  
A Marcus
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Banking Sector ◽  
Main Concern ◽  
The Public ◽  
Public Sector Banks ◽  
Wide Range ◽  
New Development ◽  
Chennai City ◽  
The Impact

Raman and Marcus (2007) have studied the impact of Automation in Public sector Banks as per the reflections of bank customers and bank officials belong to Chennai region. Marcus (2006) studied the public sector banks with special reference to selected branches in Chennai city and the perception of customers due to inception of Information Technology in the banking sector. Customers vary in their perception on information technology. In reality, customers are not against for automation and IT inception. The main concern for them is the delay in transaction due to technical snag and the increased cost of operation due to automation. Most of the customers have accounts in the private sector banks and they are well informed about the new development and up gradation that is happening in those banks. The customers believe that crores of money is being spent by the banks in the name of developing software, training the staff in IT and in providing better ambience to keep abreast with the private banks, but the ultimate outcome of which is not noteworthy.The present study is based on the reflections of 674 bank customers of the public sector banks who have various types of bank accounts in the branches of Chennai city. Branches of public sector banks in Chennai city, consisting of 19 nationalized banks and State Bank of India with its 7 Associates were covered in the process. A wide range of customers through various domains of banking operations have been studied to identify their overall perception.

MBO and Performance Linked Compensation in the Public Sector

1978 ◽  
Vol 7 (3) ◽  
pp. 171-176 ◽  
Author(s):  
Stuart Murray ◽  
Tom Kuffel
Keyword(s):  
Public Sector ◽  
The Public ◽  
And Performance
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