Book Review: Content strategy in technical communication by Giuseppe, G., Labriola, J.T., & Ruszkiewicz, S.

2021 ◽  
pp. 004728162110699
Author(s):  
Jason Chew Kit Tham
Keyword(s):  
Technical Communication ◽  
Content Strategy

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

A Concise Guide to Technical Communication - 2nd Edition [book review]

2006 ◽  
Vol 49 (4) ◽  
pp. 373-374
Author(s):  
Laura J. Gurak ◽  
John M. Lannon ◽  
Raymond E. Floyd
Keyword(s):  
Technical Communication ◽  
Concise Guide
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