Are Hotel Guests Altruistic? How Positive Review Disconfirmation Affects Consumers’ Online Review Behavior

2021 ◽  
pp. 109634802110303
Author(s):  
Hengyun Li ◽  
Fang Meng ◽  
Simon Hudson
Keyword(s):  
Social Influence ◽  
Experimental Research ◽  
Research Method ◽  
Online Reviews ◽  
Positive Deviance ◽  
Online Review ◽  
Altruistic Motivation ◽  
Prior Review ◽  
Concern For Others ◽  
Post Online

The research aims to examine how positive review disconfirmation (i.e., a positive deviance between a hotel consumer’s poststay evaluation and the average review rating by prior consumers) affects subsequent consumers’ willingness to post online reviews and their own review ratings. By employing an experimental research method, this study reveals that positive review disconfirmation increases hotel guests’ willingness to post online reviews, and increases their online review ratings through the mechanism of concern for others, demonstrating an act of altruism. In addition, comparatively the positive review disconfirmation effects are stronger when the variance of prior review ratings is smaller. This study enhances the online review social influence literature, and the consumer’s altruistic motivation of posting online reviews.

“When you write review” matters

2019 ◽  
Vol 31 (3) ◽  
pp. 1273-1291 ◽  
Author(s):  
Hengyun Li ◽  
Zili Zhang ◽  
Fang Meng ◽  
Ziqiong Zhang
Keyword(s):  
Social Influence ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Temporal Distance ◽  
Online Review ◽  
Electronic Word Of Mouth ◽  
Content Type ◽  
The Social ◽  
Negative Effect ◽  
The Stability

PurposeThis study aims to investigate how prior reviews posted by other consumers affect subsequent consumers’ evaluations and to what extent the review temporal distance can increase or reduce the social influence of prior reviews. In this study’s restaurant context, review temporal distance refers to the duration between dining time and review time of a dining experience.Design/methodology/approachThe data of paired online restaurant reservations and reviews are analyzed using Ordered Logit Model. Two robustness checks are conducted to test the stability of the main estimation results.FindingsThe empirical results demonstrate that consumers’ restaurant evaluation is socially influenced by both the prior average review rating and number of prior reviews; review temporal distance has a direct negative effect on consumers’ restaurant evaluation; and review temporal distance increases the social influence of prior reviews.Practical implicationsThis study suggests that online review matters. Both restaurants and the online review platforms should encourage consumers to share their experiences and post online reviews immediately after their consumption.Originality/valueThe study contributes to the literature on electronic word-of-mouth, social influence and psychological distance. First, the bi-directional nature of social influence on electronic word-of-mouth for experience-oriented product is documented. Second, for the first time, this study examines how review temporal distance could affect the social influence on consumers’ restaurant evaluation.

THE EFFECT OF PEER REVIEW STRATEGY ON THE STUDENTS’ ACHIEVEMENT IN WRITING DESCRIPTIVE PARAGRAPH

2015 ◽  
Vol 4 (2) ◽  
Author(s):  
Sri Agus Murniasih And I Wayan Dirgeyasa
Keyword(s):  
Peer Review ◽  
Experimental Research ◽  
Research Method ◽  
Alternative Hypothesis ◽  
Control Group ◽  
Post Test ◽  
Class Viii ◽  
And Control ◽  
Essay Test ◽  
Experimental Group

This study was conducted to know the effect of applying Peer Review Strategy on the students’ achievement in writing descriptive paragraph. It was conducted by using experimental research method. This research design was conducted pre-test, post test in experimental and control group. The population of this research was the eight (VIII) grade students of SMP IT IQRA’ Medan. The sample of this research was taken by lottery technique. They were in class VIII-1 by experimental group and the class VIII-2 by control group. The experimental group was taught by using Peer Review Strategy while the control group was given no treatment. The instrument used to collect the data was writing essay test. The data were analyzed by using t-test formula. The result showed that the value of t-observed was higher than the value of t-table. (3,55 > 2,05 (a = 0.05)) with the degree of freedom (df) = 28. It means that there was a significant effect of applying Peer Review Strategy on the students’ achievement in writing descriptive paragraph. So, the alternative hypothesis (Ha) was accepted.

scholarly journals Influence of MOOC learners discussion forum social interactions on online reviews of MOOC

2021 ◽  
Author(s):  
Bing Wu
Keyword(s):  
Social Interactions ◽  
Regression Models ◽  
Online Courses ◽  
Online Reviews ◽  
Discussion Forum ◽  
Massive Open Online Courses ◽  
Online Review ◽  
Discussion Forums ◽  
Processing Data ◽  
Learning Progress

AbstractAlthough some studies have explored massive open online courses (MOOCs) discussion forums and MOOC online reviews separately, studies of both aspects are insufficient. Based on the theory of self-determination, this paper proposes research hypotheses that MOOC learning progress has a direct impact on MOOC online reviews and an indirect influence on MOOC online reviews through social interactions in discussion forums, as well. Coursera the largest MOOC platform, is selected as the empirical research object, and data from learners who participated in the MOOC discussion forum and provided MOOC online reviews from August 2016 to December 2019 are obtained from the most popular course, “Machine Learning”. After processing, data from 4376 learners are obtained. Then, according to research hypotheses, multi regression models are constructed accordingly. The results show that the length of MOOC online review text is affected by the MOOC learning progress, the number of discussion forum posts, the number of follow, the online review sentiment and MOOC rating. This study highlights the main factors that affect MOOC online reviews. As a result, some suggestions are put forward for the construction of MOOC.

scholarly journals Humans rely more on algorithms than social influence as a task becomes more difficult

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Eric Bogert ◽  
Aaron Schecter ◽  
Richard T. Watson
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Social Influence ◽  
Correct Answer ◽  
Online Reviews ◽  
Personal Networks ◽  
Human Judgment ◽  
Individual Decision ◽  
Individual Decision Making

AbstractAlgorithms have begun to encroach on tasks traditionally reserved for human judgment and are increasingly capable of performing well in novel, difficult tasks. At the same time, social influence, through social media, online reviews, or personal networks, is one of the most potent forces affecting individual decision-making. In three preregistered online experiments, we found that people rely more on algorithmic advice relative to social influence as tasks become more difficult. All three experiments focused on an intellective task with a correct answer and found that subjects relied more on algorithmic advice as difficulty increased. This effect persisted even after controlling for the quality of the advice, the numeracy and accuracy of the subjects, and whether subjects were exposed to only one source of advice, or both sources. Subjects also tended to more strongly disregard inaccurate advice labeled as algorithmic compared to equally inaccurate advice labeled as coming from a crowd of peers.

scholarly journals Validity of a frustration-induction procedure

2007 ◽  
Vol 30 (1) ◽  
pp. 47-49 ◽  
Author(s):  
Elaine Henna ◽  
Monica L Zilberman ◽  
Valentim Gentil ◽  
Clarice Gorenstein
Keyword(s):  
Visual Analogue Scale ◽  
Experimental Research ◽  
Research Method ◽  
Analogue Scale ◽  
Experimental Studies ◽  
Normal Subjects ◽  
Induction Procedure ◽  
Overt Behavior ◽  
Before And After

OBJECTIVE: To test a reliable and easily administered frustration-induction procedure for experimental research. METHOD: One hundred volunteers (81 women, mean age ± SD 34.2 ± 8 years) physically and psychiatrically healthy submitted to the frustration induction procedure were prevented from reaching reward level scores. Subjective aggressiveness feelings related to frustration were self-rated in a 13-item visual analogue scale before and after the procedure. RESULTS: Significant increases in aggressiveness-related feelings were detected in 12 of the 13 items. This was consistent with the observed overt behavior of the subjects during the task. CONCLUSIONS: The frustration-induction procedure is a simple, easy to administer frustration-induction procedure that can be used in experimental studies in normal subjects.

scholarly journals Analisis Pengaruh E-WOM, Online Review, dan Kualitas Informasi terhadap Minat Beli di Market Place Tokopedia

Prologia ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 127
Author(s):  
Julian Andrew ◽  
Rezi Erdiansyah
Keyword(s):  
Information Quality ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Online Review ◽  
Electronic Word Of Mouth ◽  
Market Place ◽  
Purposive Sampling ◽  
Additional Information ◽  
Data Collection Technique

As the people's shopping habits via online starts to emerge, the e-commerce industry in Indonesia has also developed. In 2018, it was noted that 11.9% of Indonesian people were shopping online. However, in the midst of the vastness of online platforms with millions of items found in online storefronts, consumers need more information as their reference to arousing buying interest. As one of the biggest e-commerce players in Indonesia, Tokopedia provides features that enable sellers and consumers to exchange information regarding the items. In Tokopedia, prospective buyers can see electronic word of mouth messages, online reviews, and other additional information about the items that are known to be very influential in generating buying interest. This study uses a quantitative approach with an explanatory type in which the research seeks to find the effect of electronic word of mouth, online review, and the quality of information on buying interest of Jakarta students in Tokopedia e-commerce. The data collection technique used was purposive sampling by distributing questionnaires to 100 samples via online. Based on this research’s results, it was found that electronic word of mouth, online review, and information quality affect buying interest of students in Jakarta by 46% while the other 54% were influenced by other factors not examined in this study.Seiring dengan munculnya kebiasaan berbelanja masyarakat melalui online, industri e-commerce di Indonesia pun turut berkembang. Pada tahun 2018, tercatat bahwa sebanyak 11,9% orang di Indonesia melakukan kegiatan belanja secara online. Namun, di tengah luasnya platform online dengan jutaan barang yang terdapat di etalase online membuat konsumen membutuhkan informasi yang lebih sebagai bahan referensi dalam menimbulkan minat beli. Tokopedia merupakan pelaku e-commerce terbesar di Indonesia menyediakan fitur-fitur yang memungkinkan penjual dan konsumen untuk menulis dan bertukar informasi seputar barang tersebut. Di dalam Tokopedia, para calon pembeli dapat melihat pesan electronic word of mouth, online review, dan informasi-informasi tambahan lainnya seputar barang-barang yang dijual yang diketahui sangat berpengaruh dalam memunculkan minat beli. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis eksplanatif dimana penelitian berusaha menemukan pengaruh e-WOM, kualitas informasi, dan online review terhadap minat beli mahasiswa Jakarta pada e-commerce Tokopedia. Teknik pengumpulan data yang digunakan adalah purposive sampling dengan menyebarkan kuesioner kepada 100 sampel secara online. Penelitian menemukan bahwa electronic word of mouth, online review, dan kualitas informasi berpengaruh terhadap minat beli pada mahasiswa di Jakarta sebanyak 46%, sedangkan 54% dipengaruhi oleh faktor-faktor lain yang tidak diteliti pada penelitian ini.

scholarly journals Explaining and Predicting Helpfulness & Funniness of Online Reviews on the Steam Platform

2021 ◽  
Vol 29 (6) ◽  
pp. 0-0
Keyword(s):  
Applied Research ◽  
Online Shopping ◽  
Product Information ◽  
Online Reviews ◽  
Online Review ◽  
Gradient Boosting ◽  
Related Data ◽  
Review Helpfulness ◽  
Display Content ◽  
The Impact

Online review is a crucial display content of many online shopping platforms and an essential source of product information for consumers. Low-quality reviews often cause inconvenience to the platform and review readers. This article aims to help Steam, one of the largest digital distribution platforms, predict the review helpfulness and funniness. Via Python, 480,000 game reviews related data for 20 games were captured for analysis. This article analyzed the impact of three categories of influencing factors on the usefulness and funniness of game reviews, which are characteristics of review, reviewer and game. Additionally, by using the Random Forest-based classifier, the usefulness of reviews could be accurately predicted, while for funniness, Gradient Boosting Decision Tree was the better choice. This article applied research on the usefulness of reviews to game products and proposed research on the funniness of reviews.

scholarly journals The Influence of Storytelling on EFL Students Motivation in Speaking Practice in SMPN 03 Bengkulu Tengah

2021 ◽  
Vol 1 (4) ◽  
pp. 470-477
Author(s):  
Sri Noprianti ◽  
Ali Akbarjono ◽  
Feny Martina
Keyword(s):  
Experimental Research ◽  
Driving Force ◽  
Research Method ◽  
Eighth Grade ◽  
Control Group ◽  
Motivation To Learn ◽  
Significant Difference ◽  
Quasi Experimental ◽  
Efl Students ◽  
Class Viii

Based on the explanation of the theory by Gardner the state is motivation comes from within a person as a driving force to achieve goals for more advanced change. This study aims to determine how enthusiastic student's Eighth grade in the SMPN 03 Bengkulu Tengah are in learning English, especially speaking English. Researchers used a quasi-experimental research method, namely a control group posttest only design which showed a significant difference between 74, 92%, and 61.96% of the experimental class in the control class. From this hypothesis, the researcher obtained a comparison of the experimental class in the treatment using the storytelling method of 4.34% and the control class with the narrative picture method of 3.58%. So the researcher can conclude that there is a significant difference between the two methods with or without the use of treatment compared to the motivation to learn English in class VIII students at SMPN 03 Bengkulu Tengah.

scholarly journals Self-Esteem dan Motivasi Altruistik Siswa yang Mengikuti Kegiatan Pramuka di Sekolah

2021 ◽  
Vol 3 (1) ◽  
pp. 51-58
Author(s):  
Zelfa Yuliza Putri ◽  
Dosi Juliawati ◽  
Hengki Yandri
Keyword(s):  
Junior High School ◽  
Research Method ◽  
Simple Random Sampling ◽  
Self Esteem ◽  
Altruistic Motivation ◽  
Sampling Formula ◽  
Study Results ◽  
The World ◽  
Motivation Scale ◽  
Descriptive Method

The study aims to uncover a self-esteem relationship with the altruistic motivations of students who participate in scouting activities. This research method uses a quantitative approach with a correlational descriptive method with a population of 104 people who come from students of State Junior High School 7 Sungai Penuh who participated in Scout activities, then samples were taken using a simple random sampling formula then obtained a sample of 83 people. The tool reveals self-esteem data in an adaptation of the Coopersmith Self-Esteem Inventory (CSEI) and the altruistic motivation data researchers developed themselves, namely the Altruistic Motivation Scale (SMAL). The data of the study results were processed and analyzed descriptively to see the distribution of frequencies and then conducted a correlation test using Pearson Product Moment Correlation. The results of this study revealed that the self-esteem and altruistic motivation of students who participated in scouting activities in school were on average in the world

scholarly journals Pengaruh Jenis Pelarut Terhadap Nilai Sun Protection Factor Maserat Daun Kelor

2019 ◽  
Vol 1 (1) ◽  
pp. 9-13
Author(s):  
Venny Diah Ningsih ◽  
Isma Oktadiana
Keyword(s):  
Antioxidant Activity ◽  
Experimental Research ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sun Protection ◽  
Protection Factor ◽  
Analysis Design ◽  
Sun Protection Factor

Moringa leaves are one part of the plant which has many health properties one of which is an antioxidant. One of the content of Moringa leaves which contains antioxidant activity is quercetin. Quercetin Is polar and insoluble in air. An experimental research method with a descriptive analysis design, starting with making Moringa leaf maserat, screening, and testing the SPF value, using a UV-Vis spectrophotometer. The purpose of this research was to find out the type of solvent against the SPF value of Moringa leaf maserat. Based on the experiments that have been carried out the methanol (6.75) solvent elds a higher SPF value compared to ethanol (5.32).   Keyword: Moringa Leaf, Solvent, SPF. ABSTRAK   Daun kelor merupakan salah satu bagian tanaman yang memiki banyak khasiat untuk kesehatan salah satunya ialah sebagai antioksidan. Salah satu kandungan daun kelor yang memiliki aktivitas sebagai antioksidan aialah quercetin. Quercetin Bersifat polar dan tidak larut dalam air. Metode penelitian eksperimental dengan desain analisis deskriptif, dimulai dengan pembuatan maserat daun keor, penyaringan, dan pengujian Nilai SPF, menggunakan Spektrofotometer UV-Vis. Tujuan dari penelitian ini ialah untuk mengetahui pengaruh jenis pelarut terhadap nilai SPF maserat daun kelor. Berdasarkan percobaan yang telah dilakukan didaptkan hasil bahawa pelarut methanol (6,75) memberikan nilai SPF lebih tinggi dibandingkan dengan dengan pelarut etanol (5.32).   Kata Kunci : Daun Kelor, Pelarut, SPF

Sign in / Sign up

Export Citation Format

Share Document