The mediation of perceived risk’s impact on destination image and travel intention: An empirical study of Chengdu, China during COVID-19

Perceived risk clearly impacts travel behavior, including destination selection and satisfaction, but it is unclear how or why its effect is only significant in certain cases. This is because existing studies have undervalued the mediating factors of risk aversion, government initiatives, and media influence as well as the multiple forms or dimensions of risk that can mask its direct effect. This study constructs a structural equation model of perceived risk’s impact on destination image and travel intention for a more nuanced model of the perceived risk mechanism in tourism, based on 413 e-questionnaires regarding travel to Chengdu, China during the COVID-19 pandemic, using the Bootstrap method to analyze suppressing effect. It finds that while perceived risk has a significant negative impact on destination image and travel intention, this is complexly mediated so as to appear insignificant. Furthermore, different mediating factors and dimensions of perceived risk operate differently according to their varied combinations in actual circumstances. This study is significant because it provides a theoretical interpretation of tourism risk, elucidates the mechanisms or paths by which perceived risk affects travel intention, and expands a framework for research on destination image and travel intention into the realms of psychology, political, and communication science. It additionally encourages people to pay greater attention to the negative impact of crises and focuses on the important role of internal and external responses in crisis management, which can help improve the effectiveness of crisis management and promote the sustainable development of the tourism industry.

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Quality of working life and engagement in hostels

Tourism Review ◽

10.1108/tr-03-2017-0050 ◽

2017 ◽

Vol 72 (4) ◽

pp. 411-428 ◽

Cited By ~ 4

Author(s):

Tiia Annika Wahlberg ◽

Nelson Ramalho ◽

Ana Brochado

Keyword(s):

Work Engagement ◽

Structural Equation ◽

Negative Impact ◽

Working Life ◽

Tourism Industry ◽

Employee Voice ◽

Quality Of Working Life ◽

Content Type ◽

The Relationship

Purpose Hostels’ competitiveness relies heavily on unique and genuine service and, thus, counts on employees actively creating a social, welcoming environment and, at the same time, caring about – and being loyal to – their hostel. This paper aims to investigate whether retaining employees who care about their hostel and refrain from destructive behaviours implies that these workers need to have a better quality of working life, as well as whether work engagement mediates this relationship. Design/methodology/approach A survey was conducted with 98 employees from 40 hostels in Lisbon. An analysis of the survey data was performed to test the research hypotheses. The model was estimated by means of partial least squares structural equation modelling. Findings The results reveal that quality of working life has a strong negative impact on employees’ exit behaviours and a positive effect on their loyalty. In addition, work engagement was found to mediate fully the relationship between quality of working life and both employee voice and neglect, as well as partially mediating exit intentions. Originality/value This study extended prior research in two ways. First, most theoretical and empirical studies in the hospitality and tourism industry have focused on hotels, so this research targeted a new context (i.e. hostels). Second, this study offers a clear indication of the relationship between employees’ quality of working life, work engagement and behaviours, thus offering valuable insights for management and hostel staff.

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Car Tourism in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

10.20944/preprints201611.0050.v3 ◽

2016 ◽

Author(s):

Bin Wang ◽

Zhaoping Yang ◽

Fang Han ◽

Hui Shi

Keyword(s):

Structural Equation ◽

Perceived Value ◽

Tourism Industry ◽

Mediation Effect ◽

Destination Image ◽

Destination Loyalty ◽

Tourist Satisfaction ◽

Equation Modelling ◽

Heritage Site ◽

The Relationship

This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analysed using partial least squares structural equation modelling (PLS-SEM). The results show that perceived value and satisfaction are direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and loyalty. Finally, this study discusses the theoretical and management implications of the findings in order to boost the tourism industry in the context of car trips.

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Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Engineering Economics ◽

10.5755/j01.ee.32.1.25286 ◽

2021 ◽

Vol 32 (1) ◽

pp. 70-81

Author(s):

Ahmad Esmaeili ◽

Iman Haghgoo ◽

Vida Davidavičienė ◽

Ieva Meidutė-Kavaliauskienė

Keyword(s):

Customer Service ◽

Customer Loyalty ◽

Perceived Risk ◽

Structural Equation ◽

Banking Sector ◽

Negative Impact ◽

Survey Method ◽

Mobile Banking ◽

Statistical Population ◽

The City

Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the east, west, north, south, and centre of the city of Tehran. Structural Equation Modelling (SEM) test and the LISREL 8.8 software were used to analyse the data and to determine what role each factor plays on loyalty. The results showed that such factors as relative advantages, satisfaction, and trust have the most significant impact on customer loyalty. However, the effect of usability on customer service was not confirmed. Furthermore, it was identified that perceived risk has a negative impact on loyalty.

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MODELING TOURISTS’ SATISFACTION IN THE NATURE-BASED TOURIST DESTINATION USING STRUCTURAL EQUATION MODELING TECHNIQUE

GeoJournal of Tourism and Geosites ◽

10.30892/gtg.37311-713 ◽

2021 ◽

Vol 37 (3) ◽

pp. 814-822

Author(s):

Md. Shakhawat HOSSAIN ◽

◽

Md. Golam MOSTAFA ◽

Md. Alamgir HOSSAIN ◽

◽

...

Keyword(s):

Structural Equation Modeling ◽

Structural Equation ◽

Tourism Industry ◽

Destination Image ◽

Equation Modeling ◽

Tourist Destination ◽

Tourist Satisfaction ◽

Revisit Intentions ◽

The Relationship ◽

Structured Questionnaire

The goal of this study is to show how satisfied tourists is of supreme significance to the tourism industry, particularly as it affects the future of a nature-based destination and explores the relationship among destination image, service quality, perceived value, tourist satisfaction, word-of-mouth, and revisit intentions of tourists. The 292 survey data was obtained via a structured questionnaire from tourists who visited the Haor region, Bangladesh and structural equation modeling (SEM) is used to test the hypothetical paths. Six hypotheses were accepted, and one is rejected. Tourism stakeholders can find important knowledge and they can satisfy tourists, which is likely by improving destination.

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The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach

Sustainability ◽

10.3390/su11226401 ◽

2019 ◽

Vol 11 (22) ◽

pp. 6401 ◽

Cited By ~ 12

Author(s):

Shahida Kanwel ◽

Zhou Lingqiang ◽

Muhammad Asif ◽

Jinsoo Hwang ◽

Abid Hussain ◽

...

Keyword(s):

Structural Equation ◽

Tourism Industry ◽

Mediation Effect ◽

Destination Image ◽

Equation Modeling ◽

Multiple Mediation ◽

Mediation Effects ◽

Tourist Satisfaction ◽

Research Findings ◽

The Impact

Pakistan holds an important geographical status, but extremism and sabotage have severely damaged the tourism industry. In the present study, we examined the impact of destination image (DI) on tourist loyalty (TL) and intension to visit (IV) in Pakistan. Additionally, the study analyzed the mediation effects of electronic word of mouth (eWOM) and tourist satisfaction (TS) on these relationships. Data was collected from 780 tourists in Pakistan. We used confirmatory factor analysis (CFA) and structural equation modeling (SEM) to obtain the results. Our results demonstrated the positive relationships among DI, eWOM, TS, TL, and IV. This study also disclosed that eWOM has a partial mediation effect on the DI–TL relationship, and both eWOM and TS fully mediate the association between DI and IV. Hence, tourist satisfaction can be enhanced by eWOM and destination image, which directly effect tourist loyalty and intention to visit in Pakistan. The proposed framework and research findings will help stakeholders significantly to recognize the multi-facet association in the tourism industry of Pakistan. Testing the above relationships through multiple mediators is a relatively novel idea.

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Measuring the Effects of Risk and Cultural Dimensions on the Adoption of Online Stock Trading

Foreign Direct Investments ◽

10.4018/978-1-7998-2448-0.ch053 ◽

2020 ◽

pp. 1219-1243

Author(s):

Safeer Ullah Khan ◽

Xiangdong Liu ◽

Ikram Ullah Khan ◽

Cheng Liu ◽

Zahid Hameed

Keyword(s):

Opportunity Cost ◽

Perceived Risk ◽

Structural Equation ◽

Cultural Theory ◽

Negative Impact ◽

Cultural Dimensions ◽

Equation Modeling ◽

Stock Trading ◽

Risk Dimensions ◽

The Relationship

Online stock trading (OST) is a growing phenomenon across countries, yet there is a sparse literature focusing on the negative utilities (risks) that causing the low adoption. Drawing from perceived risk theory, this article attempts to fill the gap by identifying the influential risk factors that impede the acceptance of OST in a developing country, Pakistan. The study also applies the Hofstede cultural theory to ascertain the effects of cultural moderators on investors' usage behavior (UB). Based on structured questionnaire, 443 valid responses were received from current and potential investors. The model was tested using structural equation modeling through Smart-PLS. The results validate a negative and significant relationship between risk dimensions and investors' behavioral intentions (BI) to use OST. Especially time, financial, performance, privacy and opportunity cost risks are found having a negative impact on investors' BI. Moreover, the study finds that cultural dimensions, collectivism, and uncertainty avoidance, moderate the relationship between BI and UB.

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Assessing the Relationship Between Destination Image and Tourists’ Loyalty Towards the Amusement Parks of Bangladesh: The Mediating Role of Tourists’ Satisfaction and Moderating Role of Past Experience

Asian Social Science ◽

10.5539/ass.v15n9p87 ◽

2019 ◽

Vol 15 (9) ◽

pp. 87

Author(s):

Tauhid Ahmed Bappy

Keyword(s):

Structural Equation ◽

Sampling Technique ◽

Tourism Industry ◽

Destination Image ◽

Equation Modeling ◽

Amusement Park ◽

Travel And Tourism ◽

Amusement Parks ◽

The Relationship

The amusement park industry embodies one of the indispensable parts of the hospitality and tourism industry progressing in accordance with the shifting preferences and trends in travel and tourism demand. The main purpose of this study is to assess the relationship between destination image and tourists’ loyalty towards the amusement parks of Bangladesh. This is a descriptive study in which the author used judgmental sampling technique to gather quantitative data from 300 visitors of four amusement parks in Bangladesh namely Fanstasy Kingdom, Nandan Park, Vinnya Jagat, and Dreamland amusement park. The researcher used structural equation modeling to analyze the data. The findings suggest that destination image positively and significantly influences tourists’ satisfaction. Furthermore, tourists’ satisfaction, subsequently, results in visitors’ loyalty towards amusement parks. However, the relationship between amusement park image and tourists’ loyalty is mediated by tourists’ satisfaction. Furthermore, it was found that past visit experience at the amusement parks does not moderate the relationship between destination image and tourists’ satisfaction. The researcher believes that the findings and recommendations presented in this study will significantly encourage the amusement park marketers of Bangladesh to enhance their destination image to improve the satisfaction and loyalty levels of the visitors.

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Perceived Risk Factors Affect Intention To Use FinTech

Journal of Accounting and Finance in Emerging Economies ◽

10.26710/jafee.v6i2.1101 ◽

2020 ◽

Vol 6 (2) ◽

pp. 453-463

Author(s):

Kin Leong Tang ◽

Chee Keong Ooi ◽

Jia Bao Chong

Keyword(s):

Risk Factors ◽

Perceived Risk ◽

Structural Equation ◽

Financial Risk ◽

Functional Performance ◽

Negative Impact ◽

Intention To Use ◽

Four Dimensions ◽

Significant Negative Impact ◽

Negative Effect

Objective: Studies show there is a high acceptance of FinTech development in Malaysia. However, the perceived risk factors that hinder a user's intention to use FinTech remains vague. Research on perceived risk is limited, especially the use of FinTech in the context of Malaysia. Therefore, this study aims to narrow the gap in perceived risk factors of FinTech. Methodology: A total of 302 participants participated in the study. Collected data and hypotheses were tested using the method of structural equation modelling. Results: It is found that three of the four dimensions of financial risk, legal risk and operational risk have a significant negative impact on the intention to use FinTech. The findings found that security risks do not have a significant negative effect on the intention to use FinTech. This result is consistent with the finding that Malaysian consumers' perception of e-payment is not significantly related to perceived security. Implication: The results help practitioners better conceptualise and reduce risk barriers in preparing for the disruption of FinTech. Practitioners are also advised to pay attention to FinTech's operational skills and system functional performance in FinTech services.

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Road Trip in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

10.20944/preprints201611.0050.v1 ◽

2016 ◽

Cited By ~ 1

Author(s):

Bin Wang ◽

Zhaoping Yang ◽

Fang Han ◽

Hui Shi

Keyword(s):

Structural Equation ◽

Perceived Value ◽

Tourism Industry ◽

Mediation Effect ◽

Destination Image ◽

Equation Modeling ◽

Road Trip ◽

Destination Loyalty ◽

Tourist Satisfaction ◽

The Relationship

This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that perceived value and satisfaction are the direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and tourist loyalty. Finally, this study discusses the theoretical and management implications to boost the tourism industry in the car trip context.

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Peran Movie Image Terhadap Pemilihan Destinasi

Jurnal Manajemen ◽

10.31937/manajemen.v10i1.893 ◽

2018 ◽

Vol 10 (1) ◽

pp. 18-25

Author(s):

Redly Candra Juntana

Keyword(s):

Social Sciences ◽

Structural Equation Model ◽

Perceived Risk ◽

Structural Equation ◽

Harry Potter ◽

Equation Model ◽

Destination Image ◽

Place Image

Abstrak-Penelitian ini bertujuan untuk menguji apakah film sangat penting dalam pengembangan Empathy, Nostlagia, Perceived Risk, Place Familiarity, Place Image yang dapat membentuk Attitude Towards dan Intention to Visit A place. Penelitian ini dilakukan dengan menggunakan Structural Equation Model(SEM) dan diolah dengan bantuan software Statistical Package for Social Sciences (SPSS) versi 23 dan AMOS 24. 200 responden diambil dari responden yang pernah menonton seri film Harry Potter lebih dari sekali, masih mengingat film Harry Potter yang pernah di tonton, masih mengingat pemandangan dari sekolah Hogwarts (Kastil Alnwick), dan mengetahui bahwa kastil Alnwick dipergunakan sebagai tempat wisata. Hasil penelitian menunjukkan bahwa Empathy, Nostalgia, Place Familiarity, Place Image merupakan faktor-faktor yang berpengaruh positif secara signifikan terhadap Attitude dan Intention pada kastil Alnwick. Perceived Risk merupakan faktor yang tidak berpengaruh secara signifikan terhadap Place Familiarity di Kastil Alnwick. Para responden yang pernah menonton seri film Harry Potter memiliki Attitude yang positif dan memiliki Intention untuk mengunjungi kastil Alnwick Kata kunci: Perception, Movies, Destination Image, Risk, Intention, Familiarity.

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