Supply Chain Management SCM Its Applications for Service Industry

Purpose: This research aims to develop framework in the sustainable supply chain management (SCM) and to provide causal model of service industry specifically in higher education laboratory.Design/methodology/approach: The concepts of sustainable SCM in higher education laboratory were obtained by in-depth interviews and organized using Delphi method. While to identify the relationship between concepts, intuitionistic fuzzy cognitive map was utilized.Findings: As many as 15 concepts were identified to assess sustainability in the higher education laboratory SCM. These 15 concepts were classified into four categories according to its importance level, and there are two most important concepts: legal requirement and social responsibility. It is recommended for higher education laboratories to constantly obey national and regional government regulations and to satisfy current and prospective employers by providing work-ready graduates. This suggestion is expected to make higher education achieving its sustainability goals. Originality/value: This research is the first to develop a framework for sustainable SCM and to provide a causal model of the service industry especially in the education sector using intuitionistic fuzzy cognitive map.

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Using Cash-To-Cash To Benchmark Service Industry Performance

Journal of Applied Business Research (JABR) ◽

10.19030/jabr.v21i2.1494 ◽

2011 ◽

Vol 21 (2) ◽

Cited By ~ 2

Author(s):

M. Theodore Farris II ◽

Paul D. Hutchison ◽

Ronald W. Hasty

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Firm Value ◽

Service Industry ◽

Service Industries ◽

Measurement Tool ◽

Font Size ◽

Chain Management ◽

Leverage Points ◽

Industry Performance

The cash-to-cash (C2C) metric is a measurement tool which may be used to bridge the management of firms and functions in a supply chain.  C2C can be used by management to improve firm liquidity position and overall firm value.  Measuring C2C also offers a consistent measure across time, helps to identify the greatest leverage points and opportunities for improvement, serves as a means to set goals for improvement within the supply chain, and can help to optimize the entire supply chain, instead of sub-optimizing individual portions.  In this study, the authors illustrate the calculation of cash-to-cash, investigate changes in C2C between product and service industries to identify key differences, review and discuss key leverage points of C2C, and provide insights for today’s service industry managers to understand the C2C metric from both accounting and supply chain management perspectives.  Data in this study can also be used for benchmarking purposes.

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Service Operations Optimization: Recent Development in Supply Chain Management

Mathematical Problems in Engineering ◽

10.1155/2015/609061 ◽

2015 ◽

Vol 2015 ◽

pp. 1-7 ◽

Cited By ~ 2

Author(s):

Bin Shen

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Service Industry ◽

Service Operations ◽

Optimization Techniques ◽

Fashion Industry ◽

Chain Management ◽

Business Values ◽

Effective Strategies ◽

Managerial Implications

Services are the key of success in operation management. Designing the effective strategies by optimization techniques is the fundamental and important condition for performance increase in service operations (SOs) management. In this paper, we mainly focus on investigating SOs optimization in the areas of supply chain management, which create the greatest business values. Specifically, we study the recent development of SOs optimization associated with supply chain by categorizing them into four different industries (i.e., e-commerce industry, consumer service industry, public sector, and fashion industry) and four various SOs features (i.e., advertising, channel coordination, pricing, and inventory). Moreover, we conduct the technical review on the stylish industries/topics and typical optimization models. The classical optimization approaches for SOs management in supply chain are presented. The managerial implications of SOs in supply chain are discussed.

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Impact Of Just-In-Time, Total Quality Management And Supply Chain Management On Organizational Performance: A Review Perspective

Jurnal Teknik Industri ◽

10.22219/jtiumm.vol19.no1.11-20 ◽

2018 ◽

Vol 19 (1) ◽

pp. 11 ◽

Cited By ~ 2

Author(s):

Ilyas Masudin ◽

Mohammed Kamara

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Quality Management ◽

Total Quality Management ◽

Organizational Performance ◽

Operations Management ◽

Service Industry ◽

Just In Time ◽

Total Quality ◽

Chain Management

The purpose of this article aims to examine literary the relationship and practices of Just-in-Time (JIT), Total Quality Management (TQM) and Supply Chain Management (SCM) on firms and their impacts on operational performance, which in turn impact organizational performance. The method used in this work is by gathering information relating to the practices of JIT, TQM, and SCM from different journals and articles based on the survey of various researchers. The source of articles used in this study is popular journal databases such as Google scholar, EBSCO Host, science direct, Emerald, Springer Link and Scopus. From the databases, 65 articles related to those three major operations management components are collected and reviewed. The results showed that JIT, TQM and SCM practices in both manufacturing and service industry individually and jointly impact organizational performance.

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Impact Of Just-In-Time, Total Quality Management And Supply Chain Management On Organizational Performance: A Review Perspective

Jurnal Teknik Industri ◽

10.22219/jtiumm.vol19.no1.11-22 ◽

2018 ◽

Vol 19 (1) ◽

pp. 11

Author(s):

Ilyas Masudin ◽

Mohammed Kamara

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Quality Management ◽

Total Quality Management ◽

Organizational Performance ◽

Operations Management ◽

Service Industry ◽

Just In Time ◽

Total Quality ◽

Chain Management

The purpose of this article aims to examine literary the relationship and practices of Just-in-Time (JIT), Total Quality Management (TQM) and Supply Chain Management (SCM) on firms and their impacts on operational performance, which in turn impact organizational performance. The method used in this work is by gathering information relating to the practices of JIT, TQM, and SCM from different journals and articles based on the survey of various researchers. The source of articles used in this study is popular journal databases such as Google scholar, EBSCO Host, science direct, Emerald, Springer Link and Scopus. From the databases, 65 articles related to those three major operations management components are collected and reviewed. The results showed that JIT, TQM and SCM practices in both manufacturing and service industry individually and jointly impact organizational performance.

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Relationship between supply chain management practices and organisation performance: a case study in the Malaysian service industry

International Journal of Modelling in Operations Management ◽

10.1504/ijmom.2010.035256 ◽

2010 ◽

Vol 1 (1) ◽

pp. 84 ◽

Cited By ~ 10

Author(s):

Tai Siaw Khang ◽

Veeri Arumugam ◽

Alain Yee Loong Chong ◽

Felix T.S. Chan

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Management Practices ◽

Service Industry ◽

Chain Management

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Service Quality Control of Agritainment Supply Chain

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.438-439.1987 ◽

2013 ◽

Vol 438-439 ◽

pp. 1987-1991

Author(s):

Shu Hai Zhang

Keyword(s):

Quality Control ◽

Supply Chain ◽

Supply Chain Management ◽

Service Quality ◽

Structural Model ◽

Service Industry ◽

Tourism Industry ◽

Chain Management ◽

Basic Characteristics

ntroducing the principle and method of object supply chain management into representative of service industry--tourism industry, this paper constructs the structural model of agritainment supply chain, analyzes its property and basic characteristics and its premise of quality control. Meanwhile, it puts forward the main strategies of improving service quality control of agritainment supply chain.

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Discussing Competitiveness of Vietnam Logistics Industry

Journal of Asian Development ◽

10.5296/jad.v6i2.17294 ◽

2020 ◽

Vol 6 (2) ◽

pp. 1

Author(s):

Vu Thi Kim Hanh

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Value Chain ◽

Service Industry ◽

Current Status ◽

Logistics Industry ◽

Chain Management ◽

Market Expansion ◽

Logistics Service ◽

The World

Vietnam country is in the process of both deep and wide integration with the world economy. The world market is wide open for Vietnamese goods and reverse. Towards economic integration and opening up, logistics industry increasingly plays an extremely important role. Porter (1991), argues that logistics is a functional area that contributes to value creation. Logistics is a tool to link activities in the global value chain such as supply, production, distribution, and market expansion for economic activities. According to the Council of Supply Chain Management Professionals (CSCMP, 2013).Although knowing the role of Logistics for the economy, the capacity and contribution of logistics to the Vietnamese economy is still small, the Vietnam LPI is just be arranged at from 39 to 64 in the period from 2007 to 2018 according to the officially announced figures of the World Bank.From the above reasons home logistics industry, the author who is teaching Logistics supply chain management industry at Van Lang University, Ho Chi Minh City. Ho Chi Minh, Vietnam, take a pen to write down this research.This essay analyzes the current situation, related issues and difficulties related to the competitiveness of Vietnam's logistics industry. Uses qualitative methods, uses analysis, comparison, synthesis and description tools to clarify the theoretical basis of the competitiveness of Vietnam's Logistics service industry, and identify indicators Pepper is used to measure the competitiveness of Vietnam's logistics industry. Uses quantitative research methods, through data collection, data analysis, using statistical methods, to determine the current status of Vietnam's logistics service industry capacity since 2007 to 2018, and find out what factors affect the competitiveness of the logistics service industry. Proposing key views and solutions to improve the competitiveness of Vietnam's logistics service industry.

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Reverse Logistics Operation Model Research under the Circumstance of Green Supply Chain Management

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.687-691.4771 ◽

2014 ◽

Vol 687-691 ◽

pp. 4771-4773

Author(s):

Li Qun Li

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Reverse Logistics ◽

High Speed ◽

Service Industry ◽

Operation Mode ◽

Green Supply Chain Management ◽

Green Supply Chain ◽

Chain Management ◽

Logistics Enterprises

With the development of computer technology, the express service industry begins to go to its prosperity, followed by the online shopping, which has played an indispensable role in people’s daily life. Express service industry is a typical representative of the emerging service industry in our country, and also the product of high speed development of the market economy, which made huge contribution to the economic development of our country. But during this process, the problem of packaging pollution has become the focus of scholar’s attention, under the circumstance of national advocating environmental protection, people's environmental consciousness has been enhanced a lot , the thought of the reverse logistics has been paid attention by many scholars. This paper is through the literature review, and expounds the green supply chain management and the basic concept of reverse logistics, then makes an in-depth study on green supply chain management under the environment of reverse logistics operation mode, for the sake of provide the logistics enterprises direction of thinking about minimizing environmental pollution while developing well.

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