Penyelesaian Sengketa Dalam Perjanjian Baku Jual Beli Rumah Susun Menurut Undang Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen

2021 ◽  
Vol 8 (3) ◽  
Author(s):  
Eni Jaya ◽  
Arihta Esther Tarigan
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Rapid Development ◽  
Housing Development ◽  
Third Party ◽  
Housing Construction ◽  
Entrepreneurship Research ◽  
Normative Approach ◽  
Legal Provisions ◽  
Mutual Agreement

Rapid development of housing construction raises various concerns related to making the customer satisfied and at concurrently allowing the developer to make profit. Increase in housing development does not go in pair with increase in compliance of obligations made by the entrepreneurs.   Terms and conditions of the business construction agreement are prepared by the entrepreneur and listed as standard agreement or standard clause. The purpose of this research was to determine the resolution of disputes in consumer protection law. The normative approach consists of learning the laws regarding the juridical process and debating about the standard agreement using terms of consumer protection law.   he outcome of this research ar (1) Legal Provisions of standard clauses in PPJB which is detrimental to consumer and is contained in the provisions of the article 18 of law Number 8 from  1999 concerning consumer protection. (2) Resolved the consumer dispute through mutual agreement or by means of a third party (authorized agency).  The existence of standard agreement has impact on the profitability of the entrepreneurship. Research shows that there is a necessity to regulate the contents of standard clauses in order to make the development of Indonesian business more transparent.Keywords: Consumer Protection, standard agreement, dispute resolution ABSTRAKPesatnya pembangunan rumah susun menimbulkan permasalahan lain yang sering muncul dalam pemenuhan kebutuhan akan perumahan yakni hak-hak konsumen yang dirugikan. Meningkatnya pembangunan perumahan, seringkali tidak diselaraskan dengan pemenuhan kewajiban oleh pelaku usaha. Permasalahan dalam bisnis rumah susun yang sering muncul adalah ketentuan mengenai pernyataan dan persetujuan untuk menerima segala persyaratan dan ketentuan-ketentuan yang ditetapkan secara sepihak dan ketentuan-ketentuan penandatanganan atas dokumen-dokumen yang telah dipersiapkan lebih awal oleh pelaku usaha, tercantum dalam surat pemesanan yang sering disebut perjanjian baku atau klausula baku. Tujuan dari penelitian ini adalah untuk mengetahui penyelesaian sengketa dalam bidang hukum perlindungan konsumen. Metode pendekatan normatif, yang terdiri dari pendekatan yuridis dengan cara mempelajari isi dari Undang-Undang,dengan melihat perdebatan mengenai perjanjian baku  ditinjau menurut UU Perlindungan Konsumen.  Adapun hasil penelitian ini adalah : (1) Ketentuan hukum terhadap pencantuman klausula baku  dalam PPJB yang merugikan konsumen menurut Undang-undang Perlindungan Konsumen terdapat dalam ketentuan pada Pasal 18 Undang-Undang No. 8 Tahun 1999 Tentang  Perlindungan Konsumen.(2) Penyelesaian sengketa dalam bidang hukum perlindungan konsumen pada umumnya dapat diselesaikan setidak-tidaknya melalui 2 (dua) cara penyelesaian, yaitu, Penyelesaian sengketa secara damai dan Penyelesaian melalui lembaga atau instansi yang berwenang, karena adanya kontrak baku perjanjian ini, cenderung merugikan pihak yang kurang dominan dalam hal ini pihak konsumen. Adapun  saran dalam penelitian ini diantaranya adalah Perlunya adanya peraturan dan sanksi terhadap pencantuman  klausa baku untuk memberikan batasan-batasan bagi perkembangan bisnis di Indonesia.Kata Kunci: Perlindungan Konsumen, Perjanjian Baku, penyelesaian sengketa           

scholarly journals PERLINDUNGAN KONSUMEN DALAM KEPAILITAN

Jurnal Hukum ◽  
2020 ◽  
Vol 36 (1) ◽  
pp. 25
Author(s):  
Rusnaldi Salim
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Empirical Method ◽  
Positive Law ◽  
Legal Provisions

This study aims to provide an explanation of the consumer protection process in the event that business actors experience bankruptcy and the process of dispute resolution between producers and consumers against producers who fall bankrupt in realizing consumer protection in accordance with positive legal provisions in Indonesia. This study uses a Juridical Empirical Method. The results obtained from this study are the process of resolving consumer disputes in the event that a business actor goes bankrupt based on positive law in Indonesia can be pursued using the litigation and non-litigation channels. Settlement through non-litigation channels is carried out by means of Mediation, Conciliation and Arbitration. The responsibility of the company / business actor towards consumers if the company has been declared a fraud, namely by paying compensation in accordance with a written agreement that has been agreed by both parties. This step was taken to achieve consumer protection.

scholarly journals Optimization of the Law against Customer Financing That Performs Default in Leasing Agreements Legal Optimization of Customer Financing That Performs Default in Leasing Agreements in Indonesia

2021 ◽  
Vol 04 (09) ◽  
Author(s):  
Rianda Dirkareshza ◽  
Keyword(s):  
Data Collection ◽  
Dispute Resolution ◽  
Supreme Court Decision ◽  
Third Party ◽  
Court Decision ◽  
Normative Approach ◽  
Debt Collectors ◽  
Long Time ◽  
Court Process ◽  
Over Time

There are several facilities provided by financing institutions, until now leasing has become the most frequently used facility by the community. Leasing is a type of fiduciary guarantee, where in the agreement Customer Financing must pay an installment fee against the fiduciary guarantee object until the object can be said to be paid off. In practice, it is often found that Customer Financing defaults with discontinued installments and does not provide voluntary collateral objects to financing institutions. Thus, the dispute of default must be resolved immediately so that it does not take a long time, this financing institution is assisted by a third party, namely debt collectors. However, the passing of Supreme Court Decision No. 18/PUU-XVII/2019 the procedure of execution of the object of bail must now be taken by court process. In addition to the court process is considered relatively long, the value of the object of guarantee also continues to decrease over time, then in this case the financing institution becomes the aggrieved party. Therefore, research is needed so that there is no inequality of rights. This research is conducted with a juridical-normative approach and doctrinal law, with data collection techniques in document studies and leasing staff interviews, and analyzed qualitatively. To increase effectiveness in the implementation of execution rights and avoid losses that are always borne by financing institutions, it requires firm enforcement and optimization of default dispute resolution carried out by Customer Financing.

Study on the Competence Factors of Clothing Store Online Based on Website

2014 ◽  
Vol 644-650 ◽  
pp. 5644-5647
Author(s):  
Kang Shao ◽  
Hui Xu ◽  
Kun Wang
Keyword(s):  
Service Quality ◽  
Rapid Development ◽  
Third Party ◽  
Target Market ◽  
Factors Affecting ◽  
Online Sales ◽  
Logistics Services ◽  
Clothing Store ◽  
Principal Factors ◽  
Store Management

With the rapid development of e-commerce, online store, characterized in less investment and operating flexibility, are favored by more entrepreneurs. This paper analyzes the principal factors, affecting the competitiveness of online clothing shop, based on third-party platform with online sales of conduct, and the intrinsic link between them. And emphasis should be placed on the network store management, target market, products value, service quality, network store promotion, prestige image and logistics services to cultivate and raise the competence of network store so as to get unique competitive edges.

scholarly journals Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Asuransi Pasca Keluarnya Peraturan Otoritas Jasa Keuangan (OJK) Nomor 1/POJK.07/2014

2019 ◽  
Vol 12 (2) ◽  
pp. 102
Author(s):  
Wisnu Kumala ◽  
Yaswirman Yaswirman ◽  
Ulfanora Ulfanora
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Dispute Settlement ◽  
Legal Research ◽  
Research Results ◽  
Consumer Protection Act ◽  
Legal Effect ◽  
Legal Consequences

There is a tug of authority in resolving insurance disputes outside the court between the Consumer Dispute Settlement Agency (BPSK) based on Law Nomor 8 of 1999 concerning Consumer Protection with Alternative Dispute Resolution Institutions (LAPS) based on Financial Services Authority Regulation Number 1/POJK.07/2014. This encourages the author to conduct legal research in order to determine the authority of BPSK in resolving insurance disputes as well as the legal consequences of the decision after the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014 using the statutory approach. This legal research results in the finding that BPSK is still authorized to settle insurance disputes following the issuance of the Financial Services Authority Regulation Number 1/POJK.07/2014, this is based on the provisions of the Lex superior derogat legi inferiori principle. Then there is no legal effect on the BPSK decision after the issuance of the Financial Services Authority Regulation. This is because BPSK's decision has been based on Law Number 8 of 1999 concerning Consumer Protection, whose position is higher than the Regulation of the Financial Services Authority. So there is no need for BPSK to follow the provisions of the regulations whose hierarchy of legislation is lower than the Consumer Protection Act. Therefore BPSK's decision is "final and binding" as explained in Article 54 paragraph 3 of the Consumer Protection Act.

scholarly journals Vision d'une révision du Code du travail

2005 ◽  
Vol 20 (4) ◽  
pp. 901-934
Author(s):  
Pierre Verge
Keyword(s):  
Collective Bargaining ◽  
Third Party ◽  
Collective Agreement ◽  
Labour Law ◽  
Legal Rules ◽  
Third Party Intervention ◽  
General Law ◽  
Legal Provisions ◽  
Labour Standards ◽  
Substantive Law

Would a codification of labour law — in the Continental meaning of the word, and not a mere consolidation of existing statutes — enhance the development of this field of law ? Would the resulting instrument be likely to generate more appropriate ways of dealing with labour situations, whether or not they pertain to a collective bargaining context ? Adjective as well as substantive law would have to be involved in such an exercise. The latter aspect raises the fundamental issue of the proper relationship between the general law — civil law essentially — and labour law. What degree of autonomy is necessary to the integrity of the specialized law ? Conversely, to what extent is the general law to be relied upon to provide the necessary second-line set of legal provisions ? For instance, the two sets of legal rules entertain different views as to the termination of the employment relationship and as to the effect of a collective agreement. A well-integrated body of labour law should, in the author's opinion, govern comprehensively labour situation. The codifying process would also aim at eliminating internal discrepancies and a simpler, more accessible legal subsystem would emerge. As to the adjective aspects of labour law, the identification of desirable forms of third-party intervention relating to both collective bargaining and labour standards legislation could lead to appropriate jurisdictional arrangements. In the case of industrial conflicts, of particular interest are the flexible powers of intervention with which the Canada and British Columbia labour boards are endowed. Consideration should also be paid to certain European models — namely the Conseil de prud'hommes — which allow both conciliation and adjudication to take place in the solving of normative law conflicts of application. A full-fledged Labour Code would indeed invite the setting up of a more authentic Labour Court.

scholarly journals Consumer-Complainant’s Contentment with Reference to Performance of Consumer Dispute Redressal Machinery

2019 ◽  
Vol 8 (2S7) ◽  
pp. 381-385
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Consumer Protection ◽  
Interactional Justice ◽  
Third Party ◽  
Satisfaction Level ◽  
Digital World ◽  
Consumer Protection Act ◽  
Factors Influencing ◽  
Analysis Technique

Recognizing the significance of customer retention and creation, customer centric firms are continuously and systematically measuring customer satisfaction in terms of how well their customers are being treated and what are the factors influencing customer satisfaction level. Even when conscious efforts are being made by the business to keep its customers satisfied, there may be an instance where a consumer instead of getting his/her grievance resolved with the vendor / service provider approaches the consumer forum i.e. third party for resolution of grievance. An important question that arises in such scenario is that whether such aggrieved persons are satisfied with the offering of the forum or not. Moreover, in today’s dynamic and digital world, third party complaints are on continuous rise. The present study focuses on identifying various factors which influence the satisfaction level of consumer complainants. Through well designed questionnaire, involving likert scale statements related to distributive, procedural and interactional justice, responses have been collected from 300 respondents from the district of Ludhiana from the State of Punjab. Analysis of responses, using factor analysis technique, has enabled the identification of factors such as convenience and cost, behavioural aspect and credentials of the personnel working with consumer dispute redressal forums, established under Consumer Protection Act 1986

scholarly journals KEWENANGAN BADAN PENYELESAIAN SENGKETA KONSUMEN DALAM MENANGANI SENGKETA ANTARA PT. SINAR MENARA DELI DENGAN SARI ALAMSYAH

2019 ◽  
Vol 2 (2) ◽  
pp. 392
Author(s):  
Samuel Samuel ◽  
Siti Nurbaiti
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Dispute Settlement ◽  
Secondary Data ◽  
District Court ◽  
Primary Data ◽  
Legal Research ◽  
Consumer Protection Act ◽  
The Law ◽  
The Republic

In principle, the resolution of consumer disputes can be pursued peacefully. through an alternative mediation dispute resolution. In Law Number 8 of 1999 concerning Consumer Protection and Regulation of the Minister of Trade of the Republic of Indonesia Number 6 / M-DAG / PER / 2017 concerning the Consumer Dispute Settlement Body does not impose limits on the authority of BPSK in handling and adjudicating a consumer dispute. However, in reality many times the decisions of the Consumer Dispute Settlement Body (BPSK) are submitted to the district court and stated that BPSK is not authorized to handle such disputes. How is the authority of the Consumer Dispute Resolution Board in handling disputes between PT. Sinar Menara Deli and Sari Alamsyah are the issues discussed. The method used in this research is descriptive normative legal research, using secondary data and primary data as supporting data with the law approach. The results of the study illustrate that BPSK is not authorized to handle disputes between PT. Sinar Menara Deli with Sari Alamsyah, because the business actors in this dispute have submitted a refusal to be resolved through BPSK and not achieving the requirements for consumer disputes. It is recommended that BPSK members pay more attention to the provisions in the Consumer Protection Act and other regulations concerning the Consumer Dispute Settlement Body.

scholarly journals Discussion on Data Features and Construction Models of Translation Corpus in the Era of Big Data

2021 ◽  
Vol 251 ◽  
pp. 01030
Author(s):  
Qinqi Kang ◽  
Zhao Kang
Keyword(s):  
Big Data ◽  
Rapid Development ◽  
Third Party ◽  
Crowd Sourcing ◽  
Data Types ◽  
Corpus Construction ◽  
Translation Practice ◽  
Open Source Data ◽  
Key Factor ◽  
Translation Machine

With the rapid development of artificial intelligence in the current era of big data, the construction of translation corpus has become a key factor in effectively achieving a highly intelligent translation. In the era of big data, the data sources and data types of translation corpus are becoming more and more diversified, which will inevitably bring about a new revolution in the construction of translation corpus. The construction of the translation corpus in the era of big data can fully rely on third-party open source data, crowd-sourcing translation, machine closed-loop, human-machine collaboration and other multiple modes to comprehensively improve the quality of translation corpus construction to better serve translation practice.

Sign in / Sign up

Export Citation Format

Share Document