A Qualitative Research on the Consumer Experience and Service Quality of O2O Mobile Delivery App - A Focus Group Interview Method

2021 ◽  
Vol 45 (4) ◽  
pp. 29-54
Author(s):  
Mi-Na Jo ◽  
Ju-Hyoung Han
Keyword(s):  
Qualitative Research ◽  
Focus Group ◽  
Service Quality ◽  
Focus Group Interview ◽  
Group Interview ◽  
Consumer Experience ◽  
Interview Method

scholarly journals The postoperative handover: a focus group interview study with nurse anaesthetists, anaesthesiologists and PACU nurses

BMJ Open ◽  
2017 ◽  
Vol 7 (8) ◽  
pp. e015038 ◽  
Author(s):  
Maria Randmaa ◽  
Maria Engström ◽  
Christine Leo Swenne ◽  
Gunilla Mårtensson
Keyword(s):  
Focus Group ◽  
Focus Group Interview ◽  
Qualitative Content Analysis ◽  
Interview Study ◽  
Group Interview ◽  
Advantages And Disadvantages ◽  
Written Information ◽  
Healthcare Interventions ◽  
Postanaesthesia Care Unit

ObjectivesTo investigate different professionals’ (nurse anaesthetists’, anaesthesiologists’, and postanaesthesia care unit nurses’) descriptions of and reflections on the postoperative handover.DesignA focus group interview study with a descriptive design using qualitative content analysis of transcripts.SettingOne anaesthetic clinic at two hospitals in Sweden.ParticipantsSix focus groups with 23 healthcare professionals involved in postoperative handovers. Each group was homogeneous regarding participant profession, resulting in two groups per profession: nurse anaesthetists (n=8), anaesthesiologists (n=7) and postanaesthesia care unit nurses (n=8).ResultsPatterns and five categories emerged: (1) having different temporal foci during handover, (2) insecurity when information is transferred from one team to another, (3) striving to ensure quality of the handover, (4) weighing the advantages and disadvantages of the bedside handover and (5) having different perspectives on the transfer of responsibility. The professionals’ perceptions of the postoperative handover differed with regard to temporal foci and transfer of responsibility. All professional groups were insecure about having all information needed to ensure the quality of care. They strived to ensure quality of the handover by: focusing on matters that deviated from the normal course of events, aiding memory through structure and written information and cooperating within and between teams. They reported that the bedside handover enhances their control of the patient but also that it could threaten the patient's privacy and that frequent interruptions could be disturbing.ConclusionsThe present findings revealed variations in different professionals’ views on the postoperative handover. Healthcare interventions are needed to minimise the gap between professionals’ perceptions and practices and to achieve a shared understanding of postoperative handover. Furthermore, to ensure high-quality and safe care, stakeholders/decision makers need to pay attention to the environment and infrastructure in postanaesthesia care.

The Focus Group Interview

2006 ◽  
Vol 29 (1) ◽  
pp. 5.1-5.19 ◽  
Author(s):  
Debbie G.E. Ho
Keyword(s):  
Qualitative Research ◽  
Focus Group ◽  
Research Methodology ◽  
Focus Group Interview ◽  
Reliability And Validity ◽  
Group Interview ◽  
Esl Students ◽  
The Social ◽  
Qualitative Research Methodology ◽  
Group Interviews

This paper explores the possibility of expanding the focus group interview into the field of English as a Second Language (ESL), where this research methodology is yet to be thoroughly explored. Specifically, it aims to challenge popular criticisms about the reliability and validity of the focus group as a qualitative research methodology. It does this by first setting up a list of five main criticisms of the focus group interview drawn from current literature on research methodology within the social sciences and education. Based on transcripts of interactional data gathered from focus group interviews carried out among ESL students in a formal ESL context, it then provides a direct and detailed response to each criticism. The arguments put forward demonstrate that the focus group interview, as a method of data collection, may be particularly relevant in gathering the viewpoints and opinions of participants who have traditionally not been well represented through the more conventional and common methods currently employed in ESL research studies. Furthermore, the paper raises conscious awareness about the potential of the focus group as a viable and verifiable tool in qualitative research methodology.

scholarly journals INVESTIGATING TEACHER LEADERSHIP: FRACTIONS OF TEACHER LIFEWORLD EXPERIENCE

2020 ◽  
Vol 3 ◽  
pp. 505
Author(s):  
Tetiana Ponomarenko
Keyword(s):  
Focus Group ◽  
Teacher Leadership ◽  
Focus Group Interview ◽  
Current Paper ◽  
Group Interview ◽  
Focus Group Interviews ◽  
Interview Method ◽  
The Past ◽  
Group Interviews ◽  
Social Persuasion

The phenomenon of teacher leadership has been investigated over the past few decades. The purpose of the current paper is to explore the phenomenon of teacher leadership through investigation of lifeworld experience of Lithuanian in-service teachers in terms of eight lifeworld experience fractions: selfhood, sociality, embodiment, temporality, spatiality, project, discourse and moodedness. The focus group interview method was applied in order to explore the opinions and experiences of teachers. In total, 5 focus group interviews with 12 teachers were conducted. The research results indicate that the fractions of selfhood, moodedness and sociality are the most salient for Lithuanian teachers. The interpersonal nature of teacher leadership, the need of social persuasion and capability to sustain a successful interaction with students are discussed.   

The focus group interview

2006 ◽  
Vol 29 (1) ◽  
pp. 5.1-5.19 ◽  
Author(s):  
Debbie G.E. Ho
Keyword(s):  
Qualitative Research ◽  
Focus Group ◽  
Research Methodology ◽  
Focus Group Interview ◽  
Reliability And Validity ◽  
Group Interview ◽  
Esl Students ◽  
The Social ◽  
Qualitative Research Methodology ◽  
Group Interviews

This paper explores the possibility of expanding the focus group interview into the field of English as a Second Language (ESL), where this research methodology is yet to be thoroughly explored. Specifically, it aims to challenge popular criticisms about the reliability and validity of the focus group as a qualitative research methodology. It does this by first setting up a list of five main criticisms of the focus group interview drawn from current literature on research methodology within the social sciences and education. Based on transcripts of interactional data gathered from focus group interviews carried out among ESL students in a formal ESL context, it then provides a direct and detailed response to each criticism. The arguments put forward demonstrate that the focus group interview, as a method of data collection, may be particularly relevant in gathering the viewpoints and opinions of participants who have traditionally not been well represented through the more conventional and common methods currently employed in ESL research studies. Furthermore, the paper raises conscious awareness about the potential of the focus group as a viable and verifiable tool in qualitative research methodology.

scholarly journals Reducing Metabolic Syndrome in Patients with a Severe Mental Illness in a Forensic Unit in New Zealand: Perceived Barriers for Registered Nurses

2021 ◽  
Author(s):  
◽  
Sarah Jane Guthrie
Keyword(s):  
Metabolic Syndrome ◽  
Mental Illness ◽  
New Zealand ◽  
Focus Group ◽  
Severe Mental Illness ◽  
Registered Nurses ◽  
Focus Group Interview ◽  
Perceived Barriers ◽  
Group Interview

<p>The New Zealand Health Strategy in 2000 highlighted significant health inequalities and the need to improve the health status of individuals with severe mental illness (Ministry of Health, 2000). Mental health users die at 2.5 to 4.3 times the rate of the general population, even when suicide is factored out (Handiside, 2004). It is estimated that one quarter of the world's population have Metabolic Syndrome and that they are twice as likely to die from and have a five-fold greater risk of developing type two diabetes mellitus (International Diabetes Federation, 2009). The time has long past when Registered Nurses can only afford to focus on a patient's mental health and to do so would negatively impact on a patient's quality of life. A patient's quality of life encompasses their physical, functional, emotional, spiritual and social well-being (Cella, 1994). This study highlights that Registered Nurses working in inpatient psychiatric units are well positioned to detect, prevent and manage Metabolic Syndrome in patients with severe mental illness as they spend the greatest amount of time in close patient contact. An exploratory qualitative descriptive approach was used for the study to describe the perceived barriers that Registered Nurses encounter in their practice in the reduction of Metabolic Syndrome in patients with severe mental illness. The study was conducted on a forensic psychiatric unit at one DHB in New Zealand. A sample of five Registered Nurses consented to participate in a focus group interview, which was the main data collection tool used for this study. Thematic analysis was used to establish the major themes that emerged from the focus group interview. The findings of this study revealed that there are significant barriers that Registered Nurses have in helping to reduce Metabolic Syndrome in this patient group. These barriers include a patient's mental illness, knowledge of patients and staff, staff provision of care, diet and insufficient resources on the forensic unit. The focus group interview also encouraged Registered Nurses to suggest possible solutions to these barriers and these are reflected upon in this study.</p>

scholarly journals Reducing Metabolic Syndrome in Patients with a Severe Mental Illness in a Forensic Unit in New Zealand: Perceived Barriers for Registered Nurses

2021 ◽  
Author(s):  
◽  
Sarah Jane Guthrie
Keyword(s):  
Metabolic Syndrome ◽  
Mental Illness ◽  
New Zealand ◽  
Focus Group ◽  
Severe Mental Illness ◽  
Registered Nurses ◽  
Focus Group Interview ◽  
Perceived Barriers ◽  
Group Interview

<p>The New Zealand Health Strategy in 2000 highlighted significant health inequalities and the need to improve the health status of individuals with severe mental illness (Ministry of Health, 2000). Mental health users die at 2.5 to 4.3 times the rate of the general population, even when suicide is factored out (Handiside, 2004). It is estimated that one quarter of the world's population have Metabolic Syndrome and that they are twice as likely to die from and have a five-fold greater risk of developing type two diabetes mellitus (International Diabetes Federation, 2009). The time has long past when Registered Nurses can only afford to focus on a patient's mental health and to do so would negatively impact on a patient's quality of life. A patient's quality of life encompasses their physical, functional, emotional, spiritual and social well-being (Cella, 1994). This study highlights that Registered Nurses working in inpatient psychiatric units are well positioned to detect, prevent and manage Metabolic Syndrome in patients with severe mental illness as they spend the greatest amount of time in close patient contact. An exploratory qualitative descriptive approach was used for the study to describe the perceived barriers that Registered Nurses encounter in their practice in the reduction of Metabolic Syndrome in patients with severe mental illness. The study was conducted on a forensic psychiatric unit at one DHB in New Zealand. A sample of five Registered Nurses consented to participate in a focus group interview, which was the main data collection tool used for this study. Thematic analysis was used to establish the major themes that emerged from the focus group interview. The findings of this study revealed that there are significant barriers that Registered Nurses have in helping to reduce Metabolic Syndrome in this patient group. These barriers include a patient's mental illness, knowledge of patients and staff, staff provision of care, diet and insufficient resources on the forensic unit. The focus group interview also encouraged Registered Nurses to suggest possible solutions to these barriers and these are reflected upon in this study.</p>

Sign in / Sign up

Export Citation Format

Share Document