The Impact of Leadership Practices on Total Quality Management and Organizational Performance in the UAE Interior Ministry

2020 ◽  
Vol 5 (2) ◽  
pp. 10
Author(s):  
Abdulla Salem Ahmed Alnuaimi ◽  
Kamarul Bahari Yaakub
Keyword(s):  
Public Sector ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Leadership Practices ◽  
Total Quality ◽  
The Public ◽  
The Impact ◽  
The Relationship

This study examines the moderating impact of leadership practices (LP) in TQM and organizational performance (OP). Through literature review, four hypotheses were derived which are tested in the UAE to better understand the nature of the relationship between TQM and LP as well as the impact of TQM on OP in the public sector departments in the UAE. Data were collected by distributing questionnaire to 230, data we analyzed by using descriptive and inferential statistics. The research showed the impact of LP on TQM and OP.

Establishing a link among total quality management, market orientation and organizational performance

2020 ◽  
Vol 32 (6) ◽  
pp. 1507-1524 ◽  
Author(s):  
Hari Lal Bhaskar
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Market Orientation ◽  
Testable Hypothesis ◽  
Total Quality ◽  
Content Type ◽  
Manufacturing Organizations ◽  
The Impact ◽  
The Relationship

PurposeThis paper presents findings of a survey on total quality management (TQM) practices adopted by the Indian manufacturing organizations. The purpose of this paper is to test and establish the relationship between TQM practice and organizational performance (OP). This paper also aims to examine the impact of TQM practices on OP of Indian manufacturing organizations.Design/methodology/approachA survey questionnaire was developed and randomly distributed through e-mail to senior managers of 275 Indian manufacturing organizations. About 230 received questionnaires were used for data analysis. Response rate was 83.63 percent. In particular, hypotheses were developed to examine the effect of TQM on the OP of the manufacturing organizations. Cronbach's alpha reliability of questionnaire was analyzed using factor analysis. Rigorous literature review is enabled to construct structural measurement model, formulation of testable hypothesis and operationalization of constructs.FindingsIt is discovered that TQM has a positive and significant effect on the market orientation (MO). Similarly, the results showed that MO has a positive and significant effect on the OP. With regard to the relationship between TQM and OP, this study found that TQM significantly and positively affects the OP of Indian manufacturing organizations.Originality/valueThis study is a rare and unique empirical study that establishes a link among TQM, MO and OP. The study fulfills need of quality management practice and offers practical implications to Indian managers and motivates further research on the relationship between TQM and OP in Indian manufacturing organizations.

A Case Study on the Impact of Organizational Citizenship Behavior on Total Quality Management in an Indian Public Sector Electrical Manufacturing Subsidiary

2015 ◽  
Vol 5 (10) ◽  
pp. 215-226
Author(s):  
Mohammed Faizal ◽  
Asish O Mathew ◽  
James M. J
Keyword(s):  
Public Sector ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Citizenship ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Electrical Machine ◽  
Total Quality ◽  
Manufacturing Company ◽  
The Impact

Since 1970s, the study on Organizational Citizenship Behaviour (OCB) has been conducted and the importance of this extra-role behaviour has been established. This study is conducted with a purpose of examining the impact of OCB on Total Quality Management (TQM), and to single out the most influential element of OCB towards TQM. The study was conducted in a public sector electrical machine manufacturing company that is located in South India. The data was collected using a questionnaire and Structural Equation Modeling (SEM) using Partial Least Square (PLS) method was employed to analyse the data and test the hypotheses. The results of the research shows the influence of each of the five dimensions of OCB viz. altruism, courtesy, dedication, sportsmanship and civic virtue on TQM, and explains the influence of Organizational Citizenship Behaviour dimensions on Total Quality Management in the context of an electrical manufacturing company. The study highlights the dimensions of OCB that significantly influence the Total Quality Management, and suggestions are provided to help the stake holders in strategic planning.

The relationship between innovation and total quality management and the innovation effects on organizational performance

2017 ◽  
Vol 34 (9) ◽  
pp. 1474-1492 ◽  
Author(s):  
Marina Godinho Antunes ◽  
Joaquín Texeira Quirós ◽  
Maria do Rosário Fernandes Justino
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Financial Performance ◽  
Organizational Performance ◽  
Product Innovation ◽  
Process Innovation ◽  
Total Quality ◽  
Content Type ◽  
Innovation Strategies ◽  
The Relationship

Purpose The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance. This research proposes a conceptual model that intends to study several research hypotheses. Design/methodology/approach The data were obtained through an online questionnaire, sent to small- and medium-sized Portuguese companies, having being conducted the study based on responses received from 287 valid questionnaires, and using a multivariate statistical analysis for statistical development. Findings The findings indicate that companies that adopt strategies of process innovation get improvements in their performance, both operationally and financially, while product innovation only provides improvements in the financial performance of organizations. It was also found that TQM practices encourage the definition of innovation strategies of products and processes. On the other hand, it was found that only companies that adopt innovation strategies of their processes promote the adoption of TQM practices, and there is a statistically significant relationship between product innovation and the implementation of TQM practices. Originality/value This research analyzed the dimensions studied in different aspects. It considered product innovation and process innovation, and with respect to performance, this dimension was analyzed through two different perspectives, namely, financial performance and operational performance. This research also provides a particular contribution to the literature with the analysis of the interdependencies between innovation and TQM in small- and medium-sized Portuguese companies.

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