DECISION MAKING PROCESS IN THE PANDEMIC CONTEXT. PSYCHOLOGICAL APPROACH
The world is dealing with a health crisis unparalleled in this era that underscores a negative side of globalization. People have to face economic and psychological changes. The paper is intended to draw attention upon the importance of building emotional resilience to handle the actual crisis and its development. Thus, it analyses what the emotional reactions of people are when making decisions in such difficult contexts as this pandemic crisis. Specifically, each of the seven steps of the decision-making process are described along with the subsequent emotional reactions of the people (both as individuals and as part of an organization or team) involved in the process. The conclusion of the paper is that all reports that have been issued by governments of all countries rather urges to further decisions that should be made in three areas: economic support, Covid-19 testing and the lockdown. Therefore, the decisionmaking process seems to be rather a work in progress within this pandemic context. At the emotional level, every step is experienced differently. There is still a common emotion that seems to appear at all stages of the process and that is anxiety. Up to some point, anxiety is functional and useful. It is human and adaptive for a while. But beyond certain reasonable limits, however, it becomes exhausting and devastating