scholarly journals Retention of Email Records in New Zealand Tertiary Institutions

2021 ◽  
Author(s):  
◽  
Morgan Gradwell

<p>Research problem: Despite its ubiquitous usage, there has been a lack of research into the New Zealand public sector’s use of Information Communication Technologies (ICT). Email records pose a particular problem, especially when their management is left in the hands of the end user. This poses a risk where the Public Records Act 2005 (PRA) is concerned. The research within this paper explores the retention and disposal of email records within New Zealand tertiary institutions so that the attitudes of information professionals responsible for the retention of email records are captured, as are the perceived risks of managing such records.  Methodology: For the purpose of this study quantitative data was collected to determine the understandings, attitudes, and concerns of information professionals. The unit of analysis was drawn from a population consisting of information professionals within New Zealand tertiary institutions. For the purpose of this research, tertiary institutions that operate as publically funded crown entities were identified. The research was undertaken with a Continuum perspective.  Results: Within tertiary institutions, the issues of email management do not appear to lie with the appraisal policies or retention and disposal schedules. Instead the main risks associated with email records stem from the original creator, or end user, being responsible for identifying what emails are records and managing them appropriately. The implementation of electronic document and records management systems (EDRMS) varied between institutions, but majority of the research participants identified them as being of importance to the capture and management of email records.  Implications: The findings show that there is a lack of empirical evidence into how the end users within tertiary institutions are treating email records. Further study is needed within tertiary institutions as well as the wider public sector regarding the risks posed by the mismanagement of email records. There is also the need for further research into the implementation of EDRMS, and how EDRMS vendors in New Zealand are meeting legislative requirements.</p>

2021 ◽  
Author(s):  
◽  
Morgan Gradwell

<p>Research problem: Despite its ubiquitous usage, there has been a lack of research into the New Zealand public sector’s use of Information Communication Technologies (ICT). Email records pose a particular problem, especially when their management is left in the hands of the end user. This poses a risk where the Public Records Act 2005 (PRA) is concerned. The research within this paper explores the retention and disposal of email records within New Zealand tertiary institutions so that the attitudes of information professionals responsible for the retention of email records are captured, as are the perceived risks of managing such records.  Methodology: For the purpose of this study quantitative data was collected to determine the understandings, attitudes, and concerns of information professionals. The unit of analysis was drawn from a population consisting of information professionals within New Zealand tertiary institutions. For the purpose of this research, tertiary institutions that operate as publically funded crown entities were identified. The research was undertaken with a Continuum perspective.  Results: Within tertiary institutions, the issues of email management do not appear to lie with the appraisal policies or retention and disposal schedules. Instead the main risks associated with email records stem from the original creator, or end user, being responsible for identifying what emails are records and managing them appropriately. The implementation of electronic document and records management systems (EDRMS) varied between institutions, but majority of the research participants identified them as being of importance to the capture and management of email records.  Implications: The findings show that there is a lack of empirical evidence into how the end users within tertiary institutions are treating email records. Further study is needed within tertiary institutions as well as the wider public sector regarding the risks posed by the mismanagement of email records. There is also the need for further research into the implementation of EDRMS, and how EDRMS vendors in New Zealand are meeting legislative requirements.</p>


2021 ◽  
Vol 5 (520) ◽  
pp. 102-107
Author(s):  
H. М. Shumska ◽  
◽  
V. I. Melnyk ◽  

The article is aimed at substantiating the major directions of development of the national economy in the context of reforms on the basis of ensuring effective public administration in Ukraine, which will allow achieving high social development in the country. The article explains the importance of increasing the effectiveness of innovation activities in government bodies to ensure the efficiency of the public administration and administration system in Ukraine in the context of reforms. The connection between the process of achieving the development of the national economy and the process of ensuring effective innovative activities by the authorities based on the implementation of effective public administration and management is established. The main obstacles to conduct an effective innovation policy in the country are defined. A further development of an integrated approach to ensuring effective innovation activities in the authorities is specified, which, unlike the existing approach, focuses on improving the regulatory, institutional, personnel, motivational, scientific-methodological, information-communication and financial provision for innovative activities in the authorities. The use of the proposed approach to ensuring effective innovation activities in the authorities will allow achieving sustainable development of the national economy in the country. The directions of development of the national economy of the country are proposed, which are based on ensuring effective public management of innovative activities of authorities in Ukraine in the context of reforms: implementation of innovative personnel policy that will allow to form the necessary professional competencies in officials and reduce resistance to innovations on the basis of accelerating their readiness for these innovations; use of modern information-communication technologies to increase the level of professional mobility of officials during innovation activities; introduction of managerial innovations by the authorities to increase the capacity of communities and reduce the deficit of local budgets; activation of project activities on the part of the authorities; strengthening institutional provision for innovation activities in government bodies to increase the efficiency of the process of coordination and support of this activity, thus creating a favorable innovation environment in the country.


Author(s):  
Alexandru V. Roman

This chapter draws upon the historical evolution of e-government and at the extant body of knowledge in order to delineate the dimensions that are critical for the success of the use of Information Communication Technologies (ICTs) for purposes of governance. Evaluating the impacts of technology adoption in the public sector is an intrinsically complex process. However, given that currently governmental spending on ICT projects rivals and at times even surpasses allocations for capital developments, the need for an evaluative framework becomes rather obvious. Based on multiple scholarly accounts and practical examples, this chapter suggests that the success of e-government should be examined along three chief dimensions: security, functionality, and transformation. All three vectors are highly interdependent, and it can be argued that the success of e-government in the long run is not possible if significant shortcomings are observed along any one of the three aspects.


Author(s):  
Agnes Chigona ◽  
Rabelani Dagada

Tertiary institutions in the developing countries are investing a lot in equipping their institutions with Information Communication Technologies (ICT) for teaching and learning. However, there is still a low adoption rate in the use of the new technologies among many academics in these countries. This chapter aims at analysing the factors that impact on the academics’ effective use of ICTs for teaching and learning in the new education paradigm. Sen’s Capability Approach was used as a conceptual lens to examine the academics’ phenomena. Data was collected through in-depth interviews. The analysis of the findings has shown that individual, social, and environmental factors are preventing some academics from realising their potential capabilities from using the new technologies. It is recommended, therefore, that institutions in the developing countries should look into, and deal with accordingly, the conversion factors that are impacting on the academics’ capabilities when utilising the new technologies.


Author(s):  
Frank L. K. Ohemeng ◽  
Kwaku Ofosu-Adarkwa

This paper attempts to examine Ghana's quest to use ICT as a tool to enhance transparency and build public trust in government. The questions the paper attempts to answer are: what are the main challenges confronting the government's e-governance initiative as a tool to ensure transparency and citizens' trust in the public sector? What steps are being taken to address these challenges? We argue that while Ghana seems to have made remarkable progress in this endeavour, it still faces a number of significant obstacles, which must be addressed if the objectives of its e-governance project are to be fully realized. Key challenges include infrastructure development for the growth of ICT, the huge gap in access to ICT (or what may be described as the digital divide), and the change in organizational culture to enhance easy accessibility to public documents.


2021 ◽  
Vol 1 (2) ◽  
pp. 8-15
Author(s):  
Enisa Hodžić ◽  
Sabina Baraković ◽  
Anesa Kavazović ◽  
Jasmina Baraković Husić

Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot.


Author(s):  
Alexandru V. Roman

This chapter draws upon the historical evolution of e-government and at the extant body of knowledge in order to delineate the dimensions that are critical for the success of the use of Information Communication Technologies (ICTs) for purposes of governance. Evaluating the impacts of technology adoption in the public sector is an intrinsically complex process. However, given that currently governmental spending on ICT projects rivals and at times even surpasses allocations for capital developments, the need for an evaluative framework becomes rather obvious. Based on multiple scholarly accounts and practical examples, this chapter suggests that the success of e-government should be examined along three chief dimensions: security, functionality, and transformation. All three vectors are highly interdependent, and it can be argued that the success of e-government in the long run is not possible if significant shortcomings are observed along any one of the three aspects.


Author(s):  
Vassilis Bourdakis ◽  
Alex Deffner

One of the recent main problems in urban planning is to find ways in order to employ practical, very broad and commonly used theoretical principles such as participation. An additional issue is the exploitation of the possibilities of new technologies. The process of developing a flexible three-part (common core, public and planners) curriculum in the case of Agia Varvara (Athens, Greece) in the framework of the Leonardo project PICT (2002-2005) showed that ICT (Information Communication Technologies) can help in participation, mainly because it constitutes a relatively simple method of recording the views of both the public and the planners in a variety of subjects (both ‘open’ and ‘closed’).


Author(s):  
Gloria Lau ◽  
Val Hooper

Human resources are usually the most expensive resource in any organization. They thus need careful management. The aim of human resources management (HRM) is to Ensure that a firm has the right number of people with the required knowledge, skills, abilities and competencies, in the right place, at the right time, at an affordable cost and who are motivated and committed to achieving the current and strategic need of a firm. (Macky & Johnson, 2000, p. 3) Information communication technologies (ICT) have changed the way organizations conduct their business. The use of ICT in HRM is often referred to as e-HRM, Web-based HR, or virtual HR, which Lepak and Snell (1998) define as “a network-based structure built on partnership and typically mediated by information technology to help organizations acquire, develop and deploy intellectual capital” (p. 216). ICT has made e-HRM applications not only possible, but also economically viable (Watson Wyatt, 2002). However, the adoption of e-HRM in New Zealand does not appear to have progressed as speedily as the adoption of technology in many other functional areas of the organization. Although most organizations utilized basic ICT applications such as e-mail and the Internet in the HR department, the majority do not appear to have moved far enough into actual e-HRM development, such as e-recruitment and e-benefits (Watson Wyatt, 2002).


2018 ◽  
Vol 331 ◽  
pp. 151-165
Author(s):  
András Nemeslaki

Public ICT (Information Communication Technologies) investments do not necessarily result in improvement of effectiveness or efficiency regarding public services. Hungary has been spending around 1,2 billion Euros using funds from the European Social Cohesion and Structural Funds during the period of 2007-2018 for modernizing its public administration. Taking the investments into other sectors as a comparison, this means that more than 25% of ICT development projects go to the public sector, which is in the magnitude of the financial, commercial and media sectors of Hungary. While the effects of digital transformation are unquestionable in these latter sectors, effectiveness of public ICT spending is problematic. When we look at the measurement scoreboards used in the EU and UN, we find Hungary not even improved its position, but in some areas has lost competiveness and fell behind. In this paper we show using some elements of earlier findings in digital innovation studies on public administration, that four key factors should be analysed in detail to find out reasons behind this phenomenon, Infrastructural questions, although need constant development and improvement, do not seem to be key explaining factors of lack of productivity improvement. Nor the techno-legislative institutions seem to be obstacles in Hungary´s case, but rather some alignment in policy objectives and consistency.


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