scholarly journals Northumbria University: impact on improving students' confidence and competence in information and IT skills

2009 ◽  
Vol 29 (91) ◽  
Author(s):  
Anne Middleton
Keyword(s):  
Complex Interaction ◽  
Satisfaction Survey ◽  
Library Services ◽  
Performance Indices ◽  
University Library ◽  
Library Users ◽  
And Performance ◽  
The University ◽  
It Skills

The University Library and Learning Service (ULLS) already measure their performance by the usual parameters - recording various usage and performance indices, including a user satisfaction survey. By endeavouring to measure 'impact' however, this project offered ULLS a different opportunity - to gain a deeper understanding of the complex interaction between library users and library services and resources.

scholarly journals Factores que motivan el uso de la biblioteca universitaria

2017 ◽  
Vol 7 (14) ◽  
Author(s):  
José Segoviano Hernández ◽  
Miguel Ángel Palomo González
Keyword(s):  
Academic Library ◽  
The Other ◽  
Library Services ◽  
University Libraries ◽  
Research Project ◽  
University Library ◽  
Library Users ◽  
Library Use ◽  
Use Studies ◽  
The University

Abstract: This paper presents the results of a documentary search about factors that motivate the use of university library. Literature about these factors was not found, either not standards or indicators used to measure those factors’ impact. On the other side, evidence was found about the decrease in library attendance, reported by the university libraries themselves; however, no evidence about the causes of this phenomenon was found. In sucha context, this article presents a research project that will be applied in 3 universities at Northeast Mexico, in which a methodology to identify and analyze motivation in students to use the university library is proposed.Keywords: academic library, library use studies, library users, motivation, library services, user satisfactionResumen: En este trabajo se presentan los resultados de la revisión documental sobre el tema de los factores que motivan el uso de la biblioteca universitaria. No se encontró literatura sobre estos factores y tampoco se encontraron normas o indicadores de referencia que permitan medir su impacto. Por otro lado, se encontró evidencia de un descenso en la asistencia reportada por las bibliotecas de las instituciones de educación superior, pero no se encontró evidencia de sus causas. Ante este escenario, en el presente artículo se plantea unproyecto de investigación que se aplicará en 3 universidades del noreste de México, en el cual se propone una metodología para identificar y analizar los factores que motivan, a sus estudiantes para utilizar la biblioteca universitaria.Palabras clave: biblioteca universitaria, estudios de uso de biblioteca, usuarios de biblioteca, motivación, servicios bibliotecarios, satisfacción de usuarios.

scholarly journals Library Service Satisfaction of library users in Cendrawasih University Library Unit

2016 ◽  
Vol 7 (2) ◽  
pp. 36-40
Author(s):  
Thereseta Evilianingsih
Keyword(s):  
Significant Influence ◽  
Sampling Method ◽  
Positive Influence ◽  
Library Services ◽  
Linear Regression Method ◽  
Literature Study ◽  
University Library ◽  
Library Users ◽  
The University

This study aims to identify and analyze how much influence the quality of library services to the satisfaction of the library users at the University Library of Cenderawasih. Research method used in this study is the method of observation, interviews, questionnaires, and literature study using a Likert scale and sampling method used is Probability Sampling with Proportional stratified random sampling, which means sampling of members of the population at random and stratified proportional so that samples obtained 90 samples. The analytical method used is multiple linear regression method. The results showed that the quality of service which consists of tangible, reliability, responsiveness, assurance, empathy, and together have a positive influence. Service quality has a significant effect on satisfaction library users at the University Library of Cenderawasih. The variables that have a significant influence on satisfaction library users are tangibles, reliability and empathy. Responsiveness and assurance does not have a significant influence on satisfaction in the Library Unit Uncen library users. The most dominant variable is empathy.

scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

scholarly journals STRATEGI LAYANAN PERPUSTAKAAN PERGURUAN TINGGI PADA MASA NEW NORMAL (STUDI KASUS UPT PERPUSTAKAAN UNIVERSITAS RIAU)

2021 ◽  
Vol 8 (2) ◽  
pp. 111-118
Author(s):  
Sastria Izprilla ◽  
Vita Amelia ◽  
Hadira Latiar
Keyword(s):  
Digital Libraries ◽  
Service Sector ◽  
Library Services ◽  
New Normal ◽  
University Library ◽  
Normal Period ◽  
It Department ◽  
Descriptive Approach ◽  
The University

This research is entitled strategy of university library services in the new normal period case study of the technical implementation unit (UPT) of the University of Riau library. The purpose of this study was to determine the service strategy taken by the technical implementing unit (UPT) of the Riau University library in the new normal era. The method used in this research is qualitative with a descriptive approach. The processing method uses data reduction, data presentation, and conclusions. The informants in this study were the head of the library, the head of the service sector, and the head of the IT department. The results of this study are that there are several strategies taken by the Riau University library, that is the development of digital libraries that must be accelerated and add supporting applications to ensure the smooth distribution of information to users.

Developing library services in the university’s digital environment

2021 ◽  
Author(s):  
Elena Zhezherya ◽  
◽  
Oksana Petrova ◽  
Keyword(s):  
Library Services ◽  
Digital Environment ◽  
University Management ◽  
University Library ◽  
The University

The library services provided by Samara University Library in the digital environment are discussed. The functionality of «Library» module within the AIS «IWC: University Management» implemented on the platform «1C: Enterprise», and of crawlers in various messengers are demonstrated. Library services are integrated into the university’ account as a key instrument of digitalization in the University.

Facing the shortage in Benin: a strategy for information and documentation access at the Université d’Abomey-Calavi

2016 ◽  
Vol 44 (3) ◽  
pp. 97-103
Author(s):  
Eustache Mêgnigbêto ◽  
Khadidjath Kouboura Osseni Bachabi
Keyword(s):  
Developing Country ◽  
Design Methodology ◽  
Relevant Information ◽  
Library Services ◽  
Content Type ◽  
University Library ◽  
Republic Of Benin ◽  
The University ◽  
Practical Implications

Purpose This paper aims to describe the response of students to the shortage of materials at the Université d’Abomey-Calavi (Republic of Benin). Design/methodology/approach A survey was conducted with over 2,000 students of the Université d’Abomey-Calavi in 2014, and the data were analysed. The paper deals with two questions related to the university library services they use. Findings To satisfy their information and documentation needs, students visit several university library services even on different campuses. Practical implications The study recommends the setting up and the implementation of a long-term development plan for the University of Abomey-Calavi libraries. Originality/value The study describes the behaviour of students of a developing country when faced with a lack of relevant information and documentation resources.

The Contribution of Effective Library and Information Services to Academic Achievements at Some Selected Universities in Ghana

Libri ◽  
2016 ◽  
Vol 66 (4) ◽  
Author(s):  
Mac-Anthony Cobblah ◽  
Thomas van der Walt
Keyword(s):  
Quantitative Research ◽  
Academic Work ◽  
Information Services ◽  
Library Services ◽  
University Libraries ◽  
Doctoral Study ◽  
Academic Achievements ◽  
Library Users ◽  
Training Programmes ◽  
The University

AbstractThis paper, which is largely based on the findings of my doctoral study, investigated the contribution of effective library and information services to academic achievements at universities in Ghana. The main objective of this study was to assess and explore the effectiveness of library and information services and establish its contribution to efficient academic work. The researchers adopted a mixed methods approach in which both qualitative and quantitative research approaches are used in a single study. This study used a survey research design because of the large and wide-spread population involved. The results of the study established that there is a correlation between effective library and information services and academic achievements at the universities in Ghana. The study also establish that library users were generally satisfied with the services provided by the university libraries and the provision of study space, book lending and Internet services turn out to be the most effective and highly patronized services. The findings on the challenges facing the delivery of effective library and information services clearly indicate that inadequate staff training programmes were affecting the ability of library staff to deliver effective library services. Finally, this paper has made recommendations on how to improve upon the effectiveness of library and information services to enhance academic work at universities in Ghana.

scholarly journals The model of a dynamic university library based on the leading query services

2019 ◽  
pp. 49-66 ◽  
Author(s):  
Ruslan Baryshev ◽  
Olga Babina ◽  
Margarita Manushkina ◽  
Irina Tsvetochkina
Keyword(s):  
Structural Changes ◽  
Integrated System ◽  
Library Services ◽  
The Core ◽  
University Library ◽  
Library Research ◽  
The University ◽  
Academic Services ◽  
Data Subject ◽  
Suggested Classification

The university libraries are analyzed as an integrated system of elements with various characteristics. Within any system, any structural changes will inevitably impact its every component. The authors describe the mechanism for leading query and corresponding services. They also define the term “dynamic university library” which is the traditional or networked user information services with any media based on the leading query services. The dynamic library services are classified by the library specialization (library, research and academic services) and by information delivery method (traditional, online traditional and the leading query services). The core collection structure comprises three equally-weighted elements: the basic, intermediary, and intellectual one. The scheme of useable library operation is revealed. Along with sources ordered, the libraries can offer a series of additional services: reviews, author’s bibliography, citation data, subject bibliographies, etc. Based on the suggested classification, the core structure and operation scheme, the model of a dynamic university library is designed.

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