scholarly journals Perancangan Sistem Informasi Helpdesk Menggunakan Website Design Methode Dalam Mendukung Tata Kelola Teknologi Informasi

2019 ◽  
Vol 3 (2) ◽  
pp. 201
Author(s):  
R Wisnu Prio Pamnungkas ◽  
Allan D Alexander ◽  
Ali Reza
Keyword(s):  
Information Technology ◽  
Customer Service ◽  
Design Method ◽  
Single Point ◽  
Website Design ◽  
Clean Water ◽  
Water Services ◽  
Display Design ◽  
Priority Weights ◽  
Owned Company

Information Technology is important in increasing efficiency and efficiency in achieving company goals. Is a regionally owned company that in carrying out the functions and duties of clean water services for customer needs is never separated from the company's services to customers. Thus the helpdesk application is designed as a Single Point of Contact to focus on customer service issues. The purpose of this research is to analyze and manage the helpdesk application with a display design using the website design method. Built with PHP and MySql database, the application aims at implementing ITIL, which is useful for managing and assisting any problems (reporting) and service requests (requirements) to be sent to the unit that manages the handling schedule based on priority weights.

Information Technology Development Risks in the Banking Sector

2020 ◽  
Vol 14 (3) ◽  
pp. 44-53
Author(s):  
N. E. Sokolinskaya ◽  
L. M. Kupriyanova
Keyword(s):  
Information Technology ◽  
Customer Service ◽  
Banking Sector ◽  
Technology Development ◽  
Banking System ◽  
Security Risk ◽  
On Line ◽  
Information Technology Development ◽  
Development Risks ◽  
Security Risk Management

The relevance of the article is because in parallel with the processes of introduction of innovations in the field of automation and computerization of the banking system, the number of types of banking risks associated with innovations in the field of on-line customer service and internal Bank reporting, as well as information systems. As a result of this article, we have studied the latest legislative acts of the Central Bank of Russia as a mega-regulator and summarized the practice of both individual credit institutions and the banking sector in the field of information technology development risks in the banking sector. To strengthen the development of new financial technologies in the digital economy, it is necessary to regularly discuss the emergence of new phenomena and innovations; to consider the possibility of further analysis of existing methodological developments to exchange best practices of banks. Building an effective it security risk management system is not a one-time project. Still, a complex process is important, focused on minimizing external and internal threats and taking into account the limitations on resources and time factor

scholarly journals Crisis and Water Services: How a 2007 Public Health Emergency in Finland Helped Shape Its Response to COVID-19

2020 ◽  
Vol 26 (1) ◽  
pp. 63-70
Author(s):  
Tapio S. Katko ◽  
Jarmo J. Hukka
Keyword(s):  
Public Health ◽  
Engineering Education ◽  
Well Being ◽  
Public Health Emergency ◽  
Environmental Engineering ◽  
Clean Water ◽  
Water Services ◽  
Sanitation Services ◽  
Sound Management

This paper aims at shedding light on the significance of water epidemics and their potential positive impacts on improving preparedness in water and sanitation services. We explore the water epidemic of Nokia in 2007 and preparedness-related reactions since then. The corona case confirms the fundamental role of clean water for well-being in communities, the need for sound management of water services to proactively promote public health, as well as the need for expanding conventional water and environmental engineering education and research to offer more holistic views.

Achieving a Balance Between Privacy Protection and Data Collection: A Field Experimental Examination of a Theory-Driven Information Technology Solution

2021 ◽  
Author(s):  
Bailing Liu ◽  
Paul A. Pavlou ◽  
Xiufeng Cheng
Keyword(s):  
Information Technology ◽  
Data Collection ◽  
Customer Service ◽  
Privacy Protection ◽  
Information Disclosure ◽  
Personal Information ◽  
Privacy Policy ◽  
Trade Off ◽  
Policy Application ◽  
Mobile Banking Applications

Companies face a trade-off between creating stronger privacy protection policies for consumers and employing more sophisticated data collection methods. Justice-driven privacy protection outlines a method to manage this trade-off. We built on the theoretical lens of justice theory to integrate justice provision with two key privacy protection features, negotiation and active-recommendation, and proposed an information technology (IT) solution to balance the trade-off between privacy protection and consumer data collection. In the context of mobile banking applications, we prototyped a theory-driven IT solution, referred to as negotiation, active-recommendation privacy policy application, which enables customer service agents to interact with and actively recommend personalized privacy policies to consumers. We benchmarked our solution through a field experiment relative to two conventional applications: an online privacy statement and a privacy policy with only a simple negotiation feature. The results showed that the proposed IT solution improved consumers’ perceived procedural justice, interactive justice, and distributive justice and increased their psychological comfort in using our application design and in turn reduced their privacy concerns, enhanced their privacy awareness, and increased their information disclosure intentions and actual disclosure behavior in practice. Our proposed design can provide consumers better privacy protection while ensuring that consumers voluntarily disclose personal information desirable for companies.

scholarly journals The relation between conscientiousness, empowerment and performance

2007 ◽  
Vol 5 (2) ◽  
pp. 62 ◽  
Author(s):  
Riëtte Sutherland ◽  
Gideon P. De Bruin ◽  
Freddie Crous
Keyword(s):  
Information Technology ◽  
Job Performance ◽  
Customer Service ◽  
Employee Empowerment ◽  
Information Technology Professionals ◽  
Curvilinear Relationship ◽  
Social Desirability Scale ◽  
And Performance ◽  
The Relationship ◽  
Service Engineer

This study examined the relationship between conscientiousness, empowerment and job performance among information technology professionals. An Employee Empowerment Questionnaire (EEQ), a Conscientiousness Scale and a Social Desirability Scale were administered to 101 information technology customer service engineers. Managers completed a Performance Evaluation Questionnaire (PEQ) for each customer service engineer. The results indicated a significant relationship between conscientiousness and empowerment. A curvilinear relationship was found between empowerment and performance. The practical and theoretical implications of the findings are discussed.

scholarly journals Efficiency Measurement of Maintenance Costs on Customer Service Process PT Indonesia Comnets Plus West Java

TRIKONOMIKA ◽  
2015 ◽  
Vol 14 (2) ◽  
pp. 138
Author(s):  
Ika Rizky Setyaningrum ◽  
Palti Marulitua Sitorus
Keyword(s):  
Information Technology ◽  
Customer Service ◽  
Preventive Maintenance ◽  
Cost Optimization ◽  
Optimization Analysis ◽  
West Java ◽  
Maintenance Costs ◽  
Analysis Techniques ◽  
Damage Probability ◽  
Optimal Period

Information technology is growing rapidly. The problems arising in the conjunction magnitude of information technology devices are how to manage, maintain, and calculate the amount of required investments. The purposes of this study are to measurepreventive and corrective cost optimization maintenance which determines the most optimal performance for alternative maintenance activity. The case studies in this research is PT Indonesia Comnets Plus (ICON +) West Java focusing on how the process of customer service telecommunication maintenance. Analysis techniques used are descriptive and optimization analysis. The level of corrective maintenance costs are known through services damage probability, average cost of service damage in the period of 2011-2014, and corrective cost analysis formula. To determine the level of preventive maintenance costs, it requires the calculation of damage probability screened estimated monthly service and then calculating the total cost of preventive maintenance. The analysis requires amount of damage and cost of protecting canceling services. The result, general implementation of maintenance services has been running well, but not optimal. Period of preventive maintenance services can be optimized with an average of 12-month treatment. 

scholarly journals KUALITAS PELAYANAN PENGADUAN PENGGUNA JASA PDAM KOTA SURABAYA (Studi tentang tingkat Responsivitas dan Akuntabilitas PDAM dalam memberikan pelayanan pengaduan pelanggan air kotor/bau)

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Fikri Fatmala
Keyword(s):  
Customer Service ◽  
Distribution System ◽  
Water Distribution ◽  
Clean Water ◽  
Customer Complaints ◽  
Service Water ◽  
Prone Area ◽  
Qualitative Descriptive ◽  
Time Competence ◽  
Descriptive Method

Quality Services User of Service User Pdam City Surabaya (Study on PDAM Responsiveness and Accountability in providing customer service of dirty/smelly water). Settlement in Surabaya city is one of clean water prone area. So far the distribution of clean water is done through home connection obtained from pdam Surya Sembada in Surabaya city, but the service obtained stiil not in accordance with service standard. This study aims to how resposiveness an akuntability PDAM Surabaya city in providing services. The method used in this research is qualitative descriptive method whit focus of public service covering, service procedure, completion time, competence of service providr officer. Research results can be seen that customer complaints service water distribution system that has been implemented well enough about the procedures service, facilities and infrasructure, the competence of serviceprovider. But at this yime the process of workmanship provided by the officer has not been in accordance whit waht is set and the officer so far only responds to all customer complaints but not acted upon. Keyword : service, responsiveness and accountability

scholarly journals Quantum Fast Algorithm Computational Intelligence PT I SW HW Smart Toolkit

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Sergey Victorovich Ulyanov
Keyword(s):  
Information Technology ◽  
Soft Computing ◽  
Computational Intelligence ◽  
Fast Algorithm ◽  
Design Method ◽  
Quantum Algorithm ◽  
Circuit Implementation ◽  
Main Attention ◽  
New Approach ◽  
General Time

A new approach to a circuit implementation design of quantum algorithm gates for quantum massive parallel fast computing realization is presented. The main attention is focused on the development of design method of fast quantum algorithm operators as superposition, entanglement and interference which are in general time-consuming operations due to the number of products that have to be performed. SW & HW support sophisticated toolkit of supercomputing accelerator of quantum algorithm simulation is described. As example, the method for performing Grover’s interference without product operations introduced. The background of developed information technology is the "Quantum / Soft Computing Optimizer" (QSCOptKBTM) software based on soft and quantum computational intelligence toolkit. 

E-HRM Challenges and Opportunities

2009 ◽  
pp. 286-292
Author(s):  
Alok Mishra
Keyword(s):  
Information Technology ◽  
Customer Service ◽  
Cultural Change ◽  
Response Times ◽  
Rapid Development ◽  
Administrative Costs ◽  
Collective Actors ◽  
Challenges And Opportunities ◽  
Increase Productivity ◽  
Cost Efficient

HR executives are looking to technology and the information it provides to help them drive decisions that will lead to success of the organization as a whole (Wilcox, 1997). Snell, Stueber, and Lepak (2002) observe that HR can meet the challenge of simultaneously becoming more strategic, flexible, cost-efficient, and customer-oriented by leveraging information technology (IT). They point out that IT has the potential to lower administrative costs, increase productivity, speed response times, improve decision-making, and enhance customer service all at the same time. The need for cost reduction, higher quality services, and cultural change are the three main forces that drive firms to seek IT-driven HR solutions (Yeung & Brockbank, 1995). The rapid development of the Internet during the last decade has boosted the implementation and application of electronic human resource management (e-HRM) (Strohmeier, 2007). According to Strohmeier (2007) e-HRM is the (planning, implementation and) application of information technology for both networking and supporting at least two individual or collective actors in their shared performing of HR activities. Virtual HR is emerging due to the growing sophistication of IT and increased external structural options (Lepak & Snell, 1998). Surveys of HR consultants suggest that both the number of organizations adopting e-HRM and the depth of applications within the organizations are continually increasing (CedarCrestone, 2005). IT is beginning to enable organizations to deliver state-of the- art HR services. Many experts forecast that the PC will become the central tool for all HR professionals (Kovach & Cathcart, 1999).

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