scholarly journals Crisis communication strategies of police organizations subsequent negative public perception and media framing

2020 ◽  
Vol 3 ◽  
pp. 21-24
Author(s):  
Alexia Knox
Keyword(s):  
Police Officers ◽  
Crisis Communication ◽  
Public Perception ◽  
Minority Groups ◽  
Communication Strategies ◽  
Media Framing ◽  
Public Perceptions ◽  
Internal Variables ◽  
Police Organizations ◽  
Victims Of Violence

This research task examines crisis communication strategies of police organizations acting as spokespersons, subsequent negative public perceptions of police organizations, while attempting to understand how external and some internal variables, particularly, human processes of emotions and behaviors of police officers, victims of violence and minority groups, might contribute to negative crisis outcomes, as described in the regenerative crisis model, as the crisis becomes more prevalent and persuasive through media framing.

scholarly journals “I Didn’t Know What They Wanted From Me”–the Perspective of Individuals with Mental Disorders on Police Interventions

2021 ◽  
Author(s):  
Linus Wittmann ◽  
Gunter Groen ◽  
Janusz Ogorka ◽  
Astrid Jörns-Presentati
Keyword(s):  
Mental Health ◽  
Mental Disorder ◽  
Police Officers ◽  
Subjective Experience ◽  
Mental Health Problems ◽  
Communication Strategies ◽  
Police Training ◽  
Signs And Symptoms ◽  
Personal Space ◽  
Police Encounters

AbstractEncounters between individuals with a mental disorder and police forces can be harmful and dangerous for both parties involved. Previous research explored mostly police officers’ subjective experience of these encounters and focused on their recommendations. The present study takes the perspective of individuals with a mental disorder and investigates their subjective experience of dealing with the police. Thirteen semi-structural interviews were conducted with individuals with a history of mental health problems who have had encounters with the police and experienced contact-based anti-stigmatization interventions as consultants. Interviews revolved around the subjective experience of these police encounters. Questionnaires were used to inquire about context factors, individuals’ perceptions of police officers, and their sense of security during these encounters. Furthermore, individuals were asked to rate police officers’ ability to recognize signs and symptoms of ill mental health and give recommendations in regard to adequate communication strategies, interventions, and police training. The results indicate that encounters were experienced predominantly as positive and non-threatening. Participants emphasized the importance of communication strategies with a focus on empathy and respect. Keeping personal space and satisfying basic needs was recommended. Contact-based anti-stigmatization interventions were regarded as an effective approach to reduce stigma. Empathy and respect are perceived as key strategies for police officers when dealing with individuals with a mental disorder. To promote these strategies, trialogical anti-stigmatization interventions and crisis intervention training, including communication skills and face-to-face contact, are promising approaches.

Rethinking crisis dynamics from the perspective of online publics: A case study of Dolce & Gabbana’s China crisis

2021 ◽  
pp. 2046147X2110268
Author(s):  
Zhuo Ban ◽  
Alessandro Lovari
Keyword(s):  
Public Relations ◽  
Public Sphere ◽  
Crisis Communication ◽  
Chinese Culture ◽  
Communication Strategies ◽  
Interactive Process ◽  
Communicative Behavior ◽  
Media Channels ◽  
Chinese Public

On November 18, 2018, the Italian fashion house Dolce & Gabbana (D&G) released a controversial video on all their social media channels. The video triggered an instant outcry from the general Chinese public, who called the video a racist caricature of Chinese culture. D&G responded to the crisis with several image repair strategies. This study examines D&G’s crisis communication efforts in the wake of this incident. Departing from corporate-oriented perspectives prevalent in the field of public relations, this study employs a dynamic, public-oriented view of crisis communication, which focuses on the dynamic, interactive process of crisis development from the standpoint of the publics. By analyzing communicative behavior on Twitter (an increasingly influential alternative public sphere in China) and in particular, comments and responses toward the crisis communication strategies employed by D&G, we have identified four prominent themes, or ways that publics framed their key messages against the corporation: “Apology not enough”; “Apology done badly”; “Call to unite against D&G”; and “Sarcasm, mockery, and abuse.” And they can be interpreted as a number of crisis communication strategies of the global, online publics. Based on our analysis of the D&G case, we discuss the theoretical implications of a dynamic, public-oriented perspective (DPOP) on crisis communication, highlighting its key areas of difference from the corporate-oriented perspective (COP).

scholarly journals Information Communication Technologies (ICTs), Crisis Communication Principles and the COVID-19 Response in South Korea

2021 ◽  
pp. 097325862098117
Author(s):  
Hye-Jin Paek ◽  
Thomas Hove
Keyword(s):  
Crisis Communication ◽  
Large Scale ◽  
Communication Strategies ◽  
Disease Outbreaks ◽  
Information Communication ◽  
Information And Communications Technologies ◽  
The South ◽  
South Korean ◽  
Infectious Disease Outbreaks ◽  
Control Programmes

This case study highlights several communication insights that have emerged from the South Korean national response to COVID-19. In particular, it focuses on how innovative disease control programmes and information and communications technologies (ICT) have been used in conjunction with appropriate message strategies. The South Korean government used ICTs in a variety of ways to enhance crisis communication, coordinate large-scale public health efforts and supply chains, and facilitate widespread adoption of preventive measures such as social distancing and mask wearing. The response and communication strategies were based on principles established by research in social sciences and recommended for pandemic response, including social marketing, crisis communication, and normative influence. South Korea’s COVID-19 response and communication strategies can provide useful insights for national efforts to manage COVID-19 and other possible future infectious disease outbreaks.

scholarly journals What the Public Think about Social Services: A Report from Scotland

2019 ◽  
Vol 50 (4) ◽  
pp. 1146-1166
Author(s):  
Trish McCulloch ◽  
Stephen Webb
Keyword(s):  
Social Services ◽  
Public Perception ◽  
Online Survey ◽  
Public Perceptions ◽  
Data Set ◽  
Service Workers ◽  
The Public ◽  
Welfare Institutions ◽  
Nationally Representative ◽  
Two Stages

Abstract This article reports on findings of a government-funded research project which set out to understand what the public think about social services in Scotland. The authors were particularly keen to examine issues of legitimacy, trust and licence to operate for social services as they are framed in public perceptions. Drawing on a national online survey of 2,505 nationally representative adults, the findings provide the first and largest empirical data set on public perceptions of social services in Scotland. Data analysis occurred in two stages and employed descriptive statistical measurement and cross-tabulation analysis. The findings indicate that, overall, people in Scotland are positive about social services and the value of their impact on society. Furthermore, they believe that social services perform a valuable public role. These findings are significant for debates surrounding social services and suggest that the Scottish public has a more positive view of social services than social service workers and welfare institutions typically perceive. The findings demonstrate the need to develop a more theoretically rich understanding of the relationships between public perception, legitimacy and social licence in social services, including attention to co-productive models of engagement.

scholarly journals Organizational levers supporting police officers’ psychological health in the workplace after exposure to a potentially psychologically traumatic event

2021 ◽  
Vol 8 (8) ◽  
pp. 301-319
Author(s):  
Andrée-Ann Deschênes
Keyword(s):  
Psychological Distress ◽  
Police Officers ◽  
Psychological Health ◽  
Traumatic Event ◽  
Organizational Factors ◽  
Well Being ◽  
Decision Latitude ◽  
Job Demand ◽  
Police Organizations ◽  
Psychological Health At Work

One in two police officers report having experienced a potentially psychologically traumatic event (PPTE) in the course of their career that has had an impact on their professional or personal life. In addition, daily exposure to PPTEs results in major adverse effects that affect all aspects of health: psychological, emotional, and physical. However, it is not necessarily PPTEs as such that cause psychological distress at work; rather, the determining factor seems to be the organization’s response to police officers’ exposure to PPTEs. The purpose of this study is therefore to identify the organizational factors that explain psychological health at work for police officers who have experienced a PPTE in the line of duty. The results show that the quality of relationships with the superior and colleagues, the availability of support such as advice, job demand, and job decision latitude are factors that partially explain the psychological distress that police officers experience at work after a PPTE [R2 = .38, p<.05; F(1,451) = 55.99, p<.001]. Conversely, quality relationships with co-workers, job demand, and job decision latitude partially account for the workplace psychological well-being experienced by officers after a PPTE [R2=.42, p<.05; F(1,457) = 109.55, p<.001]. This study highlights the importance for police organizations to promote good relationships between police officers and, above all, to encourage managers to invest in their relational skills and counseling-type social support. The study limitations and new avenues for research are also discussed.

scholarly journals PUBLIC PERCEPTION OF IMMIGRATION CONTENT ON SOCIAL MEDIA INSTAGRAM AT THE TPI EAST JAKARTA CLASS I IMMIGRATION OFFICE

2019 ◽  
Vol 1 (2) ◽  
pp. 81-92
Author(s):  
Muhammad Aditya Majdi
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Method ◽  
Public Perception ◽  
Public Perceptions ◽  
Class I ◽  
Learning Material ◽  
Quality Of Information ◽  
The Public

Public perception of immigration content at the TPI East Jakarta Class I Immigration Office is very important in determining the quality of information and understanding of immigration provided to the public by focusing on social media Instagram. With some literacy regarding public perceptions it can produce a public view of immigration content that has been disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. This can be used as study and learning material in seeing some of the shortcomings that must be addressed by the TPI East Jakarta Class I Immigration Office regarding public perceptions of immigration content. With the descriptive qualitative research method, it explains that there are still gaps or shortcomings of immigration content disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. So it is very necessary to make several further research studies related to public perceptions of immigration content so as to harmonize understanding between the information provider and the recipient of the information.  

scholarly journals THE PUBLIC PERCEPTIONS TOWARDS SORENG DANCE AT LEMAHIRENG VILLAGE BAWEN, SEMARANG

2017 ◽  
Author(s):  
Restu Lanjari ◽  
Anis Kairunisa
Keyword(s):  
Public Perception ◽  
Public Perceptions ◽  
Department Of Education ◽  
The Public ◽  
Sociological Approach ◽  
Younger Age ◽  
Approach Method ◽  
Using Data ◽  
High Level ◽  
The Village

Soreng dance is a kind of populist dance in the village Lemahireng. Dance Soreng describe the morale of the troops brave choice soldiers prepared for war games. Issues examined in this study are: Public perception of the Dance in the Village Lemahireng Soreng Bawen District of Semarang District. Goals to be achieved in this research is to determine the public perception in the village Lemahireng Bawen District of Semarang District and to determine the measures to be undertaken by the Department of Education and Culture. This study uses qualitative research methods and conduct research with a sociological approach method. Data were analyzed using data reduction, data presentation and conclusion. The results showed that of some perceptions obtained from the community about Tari Soreng. Perception is not present in the community to support children age (12-17 years) and younger age (17-25 years) and that support tends society in old age (25-85 years). Factors that affect the public perception of dance in the village Soreng Lemahireng Bawen District of Semarang District is the background for the birth of the perception of the community as a high level of education makes way people view more open and modern. The effort to do Office of Education and Culture of Semarang District is to provide guidance Dance Soreng should start with their own community in their respective regions, also carried out by a group of community Soreng kridho Wargo budhoyo, one form of effective formation is to hold a festival or competition. The conclusions of the study are: Problems sector in the public perception depends on your viewpoint and how to view an art. Dance Soreng perception of change in different elements of society Lemahireng village along with the advancement of age. Suggestions for the Education and Culture District of Semarang, to further maximize conservation efforts in the utilization of Dance Soreng in science and tourism. The younger generation is expected to be more easily studied dance Soreng and is expected to preserve and develop it.

scholarly journals THE INFLUENCE OF SOCIAL MEDIA FRAMING ON AUDIENCE PERCEPTION OF ENDSARS AGENDA PROTEST

2021 ◽  
Vol 2 (1) ◽  
Author(s):  
Chiemezie Chukwuka Ugochukwu ◽  
Obiajulu Joel Nwolu
Keyword(s):  
Social Media ◽  
Survey Research ◽  
Police Officers ◽  
Category Theory ◽  
Research Method ◽  
Media Framing ◽  
The Internet ◽  
Proper Action ◽  
Social Media Platforms ◽  
Nigerian Government

In 2017, the #ENDSARS hashtag began trending across social media platforms, calling for a scrap of a police unit Special Anti-Robbery Squad (SARS). Nigerians complained about the activities of SARS that include extortion, extra-judicial killing, and harassment, among others. The Nigerian government and Police authorities promised to overhaul the SARS activities despite calls to scrap the police unit. On October 3rd 2020, a video went viral across social media platforms how police officers suspected SARS officers shot a young man and took his Lexus car away. Social media influencers organized the protest and like wildfire, it spread across the country. Based on this, the research is structured to ascertain respondents’ level of exposure to social media framing on EndSARS protest, to determine if social media framing on EndSARS protest motivated the youths, to find out if social media framing contributed to protests across the country. No doubt, the internet and social media have changed the narrative of organizing protests across the globe and Nigeria in particular. Anchored on three theories namely, framing theory, social category theory, and technology determinism theory. Survey research method was adopted for the study and copies of the questionnaire were distributed online with help of Google forms. Findings revealed that respondents were exposed to social media framing on EndSARS agenda and social media framing contributed to country’s protest across the country. The study recommends, among others, that government should always investigate reports about its agencies and take proper action to forestall any protest in the future.

scholarly journals A Network-Based Explanation of Perceived Inequality

2021 ◽  
Author(s):  
Jan Schulz ◽  
Daniel Mayerhoffer ◽  
Anna Gebhard
Keyword(s):  
Public Perception ◽  
Small World ◽  
Geometric Graph ◽  
Public Perceptions ◽  
Common Mechanism ◽  
Small World Networks ◽  
Promising Candidate ◽  
Random Geometric Graph ◽  
The Public ◽  
Individual Perceptions

Across income groups and countries, the public perception of economic inequality and many other macroeconomic variables such as inflation or unemployment rates is spectacularly wrong. These misperceptions have far-reaching consequences, as it is perceived inequality, not actual inequality informing redistributive preferences. The prevalence of this phenomenon is independent of social class and welfare regime, which suggests the existence of a common mechanism behind public perceptions. We propose a network-based explanation of perceived inequality building on recent advances in random geometric graph theory. The literature has identified several stylised facts on how individual perceptions respond to actual inequality and how these biases vary systematically along the income distribution. Our generating mechanism can replicate all of them simultaneously. It also produces social networks that exhibit salient features of real-world networks; namely, they cannot be statistically distinguished from small-world networks, testifying to the robustness of our approach. Our results, therefore, suggest that homophilic segregation is a promising candidate to explain inequality perceptions with strong implications for theories of consumption behaviour.

Sign in / Sign up

Export Citation Format

Share Document