scholarly journals “Deliverology” and Evaluation: A Tale of Two Worlds

2019 ◽  
Vol 34 (2) ◽  
Author(s):  
Lisa Birch ◽  
Steve Jacob
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Value Added ◽  
Innovative Method ◽  
New Public ◽  
Permanent Campaign ◽  
And Performance ◽  
New Policies ◽  
Political Governance ◽  
Evidence Based Decision Making

In recent years, the new political governance, a partisan model that contributes to a permanent campaign, gained ground in public organizations. In this new context, “deliverology” is portrayed as an innovative method to help governments implement new policies and deliver on election promises. This article presents the similarities and diff erences that exist between “deliverology” and evaluation. Is deliverology really something new or is it another case of old wine in a new bottle? Is deliverology a substitute for or, instead, a complement to institutionalized evaluation? To what extent does new political governance (exemplified by deliverology and performance measurement) undermine evidence-based decision making? What is the value-added of deliverology? These questions are addressed through a critical reflection on deliverology and its value-added in Canada, where evaluation became institutionalized in many departments and agencies under the influence of results-based management, promoted by the advocates of new public management over four decades.r four decades.

Electronic Service Delivery in the Local Indian Community of Visakhapatnam

2011 ◽  
pp. 664-669
Author(s):  
V. Venkatakrishnan
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Indian Community ◽  
The Public ◽  
Electronic Service ◽  
New Public ◽  
Managing For Results ◽  
And Performance

New public management (NPM) conceptualised public administration as a business, to be managed with business-like techniques. Since services had to be assessed by the criteria of quality, efficiency, and satisfaction of citizens, the public sector had to reorganize its processes. As strong emphasis was on the services, improving their delivery was expected to facilitate achieving the above criteria. The terms of the NPM approach such as “customer focus, managing for results, and performance management” have become part of the standard language of public administration (Ali, 2001; Bekkers & Zouridis, 1999; Crossing Boundaries, 2005; Spicer, 2004).

scholarly journals Nursing in Times of Neoliberal Change: An Ethnographic Study of Nurses’ Experiences of Work Intensification

2013 ◽  
Vol 3 (2) ◽  
pp. 9 ◽  
Author(s):  
Rebecca Selberg
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Medical Profession ◽  
Resource Depletion ◽  
Ethnographic Study ◽  
Care Work ◽  
New Public ◽  
Work Intensification ◽  
And Performance

Through an ethnographic study of nurses’ experiences of work intensification, this article shows how nurses respond to and act upon neoliberal transformations of work. The article identifies and explores those transformations considered by the informants, nurses working in public sector hospital wards, as central to changing conditions of work and experiences of work intensifications. It further analyzes nurses’ responses toward these transformations and locates these responses within a particular form of femininity evolving from rationalities of care, nurses’ conditions within the organization, and classed and gendered experiences of care work. The article illustrates that in times of neoliberal change and public sector resource depletion, nurses respond to women’s traditional caring responsibilities as well as to professional commitments and cover for the organization. Maintaining the level of frontline service is contingent on increased exploitation and performance control of ward nurses, and their ability and willingness to sacrifice their own time and health for the sake of their patients. The article argues that in the case of ward nurses in the Swedish public sector, work intensification is a multilayered process propelled by three intersecting forces: austerity ideology linked to the neoliberal transformation of the welfare state and public sector retrenchment; explicit care rationalities impelled by aspirations of the nursing profession to establish, render visible, and expand the nursing field both in relation to the medical profession and in relation to so-called unskilled care work performed by assistant nurses and auxiliaries; and the progressive aspect of New Public Management, which challenges the power and authority of the professions and contributes to strengthening the positions of clients and patients.

scholarly journals Governance Theories and Socio-Political Realities of the States in Africa: Case of Benin

2021 ◽  
pp. 19-29
Author(s):  
Kokou Charlemagne N’djibio ◽  
Karima Doucouré Sylla
Keyword(s):  
Public Management ◽  
Political System ◽  
New Public Management ◽  
Theoretical Framework ◽  
The State ◽  
The Political ◽  
Theoretical Frameworks ◽  
New Public ◽  
Political Governance ◽  
Political Realities

Political guidance, the political system and the state organs are come from the governance theories. Our aim is to investigate on these theoretical frameworks in order to apprehend the laws and norms which frame the governance with regard to the socio-political realities in Africa, especially in Benin. The basic theoretical framework binding performance and governance of the firm, takes back the terms of the problem as posed by [1]: conceive the regulation systems of the leader’s behavior allowing preserving the shareholders interests (here the peoples). Qualitatively, the political governance in Benin is significantly influenced by the practices come from the shareholder, partnership and cognitive approaches of the governance. The political system and the organs of the State are influenced by the reforms resulting from the New Public Management. The Socio-political realities in Benin founded on the regionalism negatively impact the political governance.

scholarly journals Evidence-based Nursing in the IED: From Caring to Curing?

2016 ◽  
Vol 6 (1) ◽  
pp. 47 ◽  
Author(s):  
Jette Ernst
Keyword(s):  
Performance Management ◽  
Public Management ◽  
New Public Management ◽  
Career Pathways ◽  
Evidence Based ◽  
Management Tools ◽  
Theory Of Practice ◽  
New Public ◽  
And Performance ◽  
Nursing Career

Danish hospitals are major sites of healthcare reform, and new public management accountability and performance management tools have been applied to improve the quality and efficiency of services. One consequence of this is that nurses’ work in hospitals is increasingly standardized through medical evidence. Using Bourdieu’s theory of practice in combination with an ethnographic field study, it is analyzed how the nurses of a Danish Integrated Emergency Department respond to the changing conditions of work. It is illuminated how two opposing approaches to nursing of humanistically and pluralistically oriented caring, and evidence-based scientifically oriented curing inform nursing in the department. The curing approach is however trumping the caring approach. Curing creates new nursing career pathways and is by some nurses embraced with enthusiasm. For others, the new situation creates tension and distress. It is illustrated how the nurses position their practice in relation to the changing working conditions taking sides for either curing or caring, or finding a way to maneuver in between the two. The article argues that the normative enforcement of the curing approach may carry unintended side effects to the goals of quality and efficiency enhancements.

scholarly journals Strategic Management in Finnish and Norwegian Government Agencies

2019 ◽  
Vol 9 (4) ◽  
pp. 80
Author(s):  
Jan-Erik Johanson ◽  
Åge Johnsen ◽  
Elias Pekkola ◽  
Stephen Affleck Reid
Keyword(s):  
Strategic Planning ◽  
Strategic Management ◽  
Performance Management ◽  
Public Management ◽  
New Public Management ◽  
Nordic Countries ◽  
Government Agencies ◽  
Interesting Study ◽  
New Public ◽  
And Performance

The purpose of this article is to analyse the design and implementation of strategic planning and performance management in governmental agencies in two Nordic countries, Finland and Norway. Nordic countries are an interesting study from a comparative perspective because while they are commonly assumed to have been high-intensity new public management reformers, they are also commonly assumed to have a distinct public management tradition. Moreover, these two countries are interesting to study because within the Nordic public management tradition, Finland and Norway specifically represent two different public management traditions. Finland belongs to the Eastern Nordic public management tradition, with an emphasis on decentralisation and agency autonomy, while Norway belongs to the Western Nordic public management tradition, with an emphasis on hierarchical governance, and hence, much performance management and reporting. Therefore, we expected to find more decentralised strategic management and an emphasis on evaluation in Finland, and more central, planning-like strategic management and reporting in Norway. Our comparison shows that both countries had mandatory strategic planning and utilised decentralised strategic planning in government agencies. The stronger legal orientation in the public administration in Finland, however, made strategic changes more complicated in Finland than in Norway.

scholarly journals Balanced Scorecard in Universities

2018 ◽  
Vol 10 (4) ◽  
pp. 57-83
Author(s):  
Justyna Fijałkowska ◽  
Cidalia Oliveira
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Public Management ◽  
New Public Management ◽  
Value Added ◽  
The Balanced Scorecard ◽  
New Managerialism ◽  
New Public ◽  
Transparency And Accountability

Abstract Objective: Performance measurement and reporting leading to greater transparency and accountability of universities have become a challenging issue. Increasingly, universities have been required to provide performance indicators—empirical evidence of their value creation — to the different group of stakeholders. One of the approaches that may be applied by universities is the Balanced Scorecard (BSC). The objective of this paper is to indicate the BSC as a useful tool for the evaluation of the universities’ performance. Methodology: This study is based on the following research methods: descriptive, deductive, and the literature review. It refers also to case studies that are quoted in the context of their practical BSC application experience and it presents the pioneer approach of California University in BSC adoption. The rationale of this paper follows the principal-agent theory that is a foundation of the accountability concept. It refers also to the new managerialism, new public management, and entrepreneurial university. Findings: Based on the literature review concerning the analysis of the examples of universities implementing BSC, this paper argues that BSC provides a framework for the performance measurement that allows for the increased transparency and accountability of these institutions. Value added: The pioneer BSC framework presented in this paper can be used as the basis for the development of general performance measurement in universities. Recommendations: It is recommended that the universities that want to boost their transparency and be accountable for their outcomes apply and develop the BSC framework to which we refer to in this paper.

scholarly journals Going left or right? A study of the policy rationale of the Chilean center-left coalition Concertación in Education

2021 ◽  
Vol 29 ◽  
pp. 5
Author(s):  
Alejandra Falabella
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Free Market ◽  
Left Wing ◽  
International Pressure ◽  
New Public ◽  
Augusto Pinochet ◽  
Market Framework ◽  
Legal Constraints ◽  
And Performance

What does it mean to deliver left-wing policies in education nowadays? During most of the 20th century, political parties of the center-left traditionally fought for a welfare state and a comprehensive public education. However, in an era of advanced capitalism, these same parties have tended to advocate and even deepen neoliberal and new public management reforms. In Chile, the center-left “Concertación” coalition governed for 20 years (1990-2010), inheriting a market-driven educational system established under the dictatorship of Augusto Pinochet. This paper, based on an analysis of official public speeches and documents (in total 62), examines the Concertación’s rationale and political project in school education. The coalition’s aim was to move from a “free market” to a regulated market, through a balanced formula that—while preserving the market framework—added greater state investment, compensatory programs, and performance accountability measures. Hypotheses circulated in the country that the Concertación did not deliver further transformations due to legal constraints, international pressure, and “conflict phobia”. Despite historical limitations and internal disputes, the research provides evidence that the government’s educational program, in large part, was true to its own system of thinking. Hence, the center-left coalition did not maintain the market-based model in spite of its governmental rationality, but because of it. 

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