scholarly journals APPLICATION OF HOUSE OF QUALITY IN THE CONCEPTUAL DESIGN OF BATIK WAX EXTRUDER AND PRINTER

2022 ◽  
Vol 23 (1) ◽  
pp. 310-328
Author(s):  
Nurul anissa Mohd asri ◽  
ABDUL MALEK ABDUL HAMID ◽  
NORHASHIMAH SHAFFIAR ◽  
NOR AIMAN SUKINDAR ◽  
SHARIFAH IMIHEZRI SYED SHAHARUDDIN ◽  
...  
Keyword(s):  
Conceptual Design ◽  
Musculoskeletal Symptom ◽  
Decision Making Process ◽  
House Of Quality ◽  
Customer Requirements ◽  
Technical Requirements ◽  
Image Conversion ◽  
Working Posture ◽  
Critical Components ◽  
The Voice

Malaysian batik production is dominated by two techniques known as hand-drawn batik, or batik tjanting, and stamp batik, or batik block. In comparison to batik block, the more popular batik tjanting takes a longer time to produce. A Standardized Nordic Questionnaire (SNQ) for musculoskeletal symptom examination involving batik artisans in Kelantan and Terengganu identified high rates of musculoskeletal disorders in respondents due to their working posture during the batik tjanting process. It was also observed that the number of workers and artisans willing to participate in the traditional batik industry is on the decline. These problems have led to a systematic Quality Functional Deployment approach to facilitate the decision-making process for the conceptual design of an automatic batik printer. In this study, house of quality (HOQ) was applied to identify the critical features for a batik printer based on the voice of the customer (VOC). A survey done to rate the importance of VOC using an 8-point Likert scale revealed that the batik practitioners topmost priority for the batik printer feature is the 'ability to adjust and maintain the temperature of wax' (17.54%) while the non-batik practitioners chose 'ability to deliver a variety of complex designs' (15.94%). The least required feature for the batik printer was related to the size of the batik printer.  The mapping between customer requirements (VOC) and technical requirements identified that the extruder design (21.3%), the heating element (18%), and nozzle diameter (17.8%) were the most critical components for the batik printer. Several conceptual designs of the extrusion unit, cartesian-based batik printer, and 2D image conversion using open-sourced software were proposed at the end of this work. ABSTRAK: Pengeluaran batik Malaysia telah didominasi oleh dua teknik yang dikenali sebagai batik lukisan-tangan (batik canting) dan batik cap (batik blok). Sebagai perbandingan, batik canting yang popular mengambil masa lebih lama bagi dihasilkan. Soal Selidik Nordic Standad (SNQ) bagi meneliti gejala muskuloskeletal melibatkan tukang batik di Kelantan dan Terengganu telah menunjukkan persamaan kadar muskuloskeletal yang tinggi pada postur badan semasa bekerja canting batik. Bilangan pekerja yang terlibat dalam industri tradisional batik ini turut terjejas. Masalah-masalah ini telah mengarah kepada kaedah Pengerahan Fungsi Kualiti bagi membantu proses membuat keputusan dalam rekaan konsep pencetak batik automatik. Kajian ini telah mengadaptasi Kualiti Rumah (HOQ) bagi mengesan ciri-ciri kritikal pada pencetak batik berdasarkan suara pelanggan (VOC). Kaji selidik telah dilakukan bagi menilai kepentingan VOC menggunakan skala Likert 8-poin. Didapati keutamaan yang diperlukan oleh 17.54% ahli batik adalah; ciri pencetak batik ini perlu mempunyai ‘keupayaan dalam menyelaras dan menetapkan suhu lilin’, manakala sebanyak 15.94% bukan ahli batik memilih ‘keupayaan pencetak ini harus berjaya menghasilkan pelbagai rekaan yang kompleks’.   Ciri yang kurang diberi tumpuan adalah berkaitan saiz pencetak batik. Persamaan antara kehendak pelanggan (VOC) dan kehendak teknikal dalam mengenal pasti komponen-komponen penting bagi pencetak batik adalah rekaan penyemperit (21.3%), elemen pemanas (18%), dan diameter nozel (17.8%). Pelbagai rekaan konsep bagi unit penyemperit, pencetak batik canting, dan imej konversi 2D menggunakan perisian sumber terbuka telah dicadangkan di bahagian akhir kajian ini.

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

2016 ◽  
Vol 28 (4) ◽  
pp. 597-612 ◽  
Author(s):  
Arash Shahin ◽  
Elham Bagheri Iraj ◽  
Hossein Vaez Shahrestani
Keyword(s):  
House Of Quality ◽  
Customer Requirements ◽  
Correlation Matrices ◽  
Banking Services ◽  
New Approach ◽  
Content Type ◽  
Innovative Solution ◽  
The Voice ◽  
Voice Of Customers

Purpose – The purpose of this paper is to propose an innovative solution for prioritizing “Whats” and “Hows” and resolving contradictions among “Whats” in House of Quality (HoQ). Design/methodology/approach – Prioritization of the influence of the weights in correlation matrices of “Whats” and “Hows” (i.e. top roof and side roof) of HoQ and integration with TRIZ contradiction matrix have been studied. Explained through a case example of banking services, initially, contradictions among requirements of 180 customers have been identified by side roof matrix and then, the 12 by 12 non-technical contradictions matrix of service TRIZ have been used to suggest principles for resolving contradictions. Findings – Findings imply that the use of roof and side roof weights can influence the priorities of “Whats” and “Hows.” Research limitations/implications – Findings may assist researchers and practitioners in resolving ambiguity of the voice of customers, which in turn make the results of HoQ more accurate. Originality/value – A new approach has been proposed in this paper for resolving contradictions of customer requirements by service TRIZ and adjusting priorities of “Whats” and “Hows” in HoQ.

scholarly journals Analisis Manajemen Kualitas Pelayanan dengan Metode Quality Function Deployment

JURNAL UNITEK ◽  
2017 ◽  
Vol 10 (1) ◽  
pp. 46-59
Author(s):  
John Suarlin
Keyword(s):  
Quality Function Deployment ◽  
Technical Difficulty ◽  
Technical Requirement ◽  
House Of Quality ◽  
Customer Requirements ◽  
Customer Requirement ◽  
Quality Function ◽  
Technical Requirements ◽  
Technical Measurement

Philip Kotler menyatakan keberhasilan dari suatu industri jasa sangat tergantung daripenilaian konsumen, maka merupakan hal yang sangat penting untuk memperhatikankepuasan dari konsumen(2010). Oleh karenanya analisis maupun perbaikan kualitas produkjasa menjadi sangat penting dilakukan jika perusahaan ingin tetap eksis dimatapelanggannya.Penelitian ini melakukan analisis manajemen kualitas di RS Permata Hatiuntuk mengidentifikasi consumer requirements dan technical requirements mengetahui atributapa saja yang masih memerlukan fokus perhatian yang besarperlu diperbaiki danditingkatkan agar bisa mencapai tingkat pelayanan yang optimal pada jasa pelayanankesehatan RS Permata Hati. Analisis manajemen kualitas pelayanan ini dilakukan denganmetode quality function deployment.dengan menggunakan house of quality.Untuk dapatmenyusun House of Quality, daridata primer maupun data sekunder yang terkumpul diolahmelalui tahap-tahap: 1) analisis customer requirement, 2) analisis tingkat kepentingan, 3)analisis tingkat perbaikan, 4) titik penjualan, 5) analisis customer requiremen score, 6) analisistechnical requirement,7) analisis hubungan customer requirement dan technical requirement, 7)analisis technical measurement, 8) analisis relative technical difficulty. Hasil penelitianmenunjukkan terdapat 36 atribut customer requirements yang menjadi faktor penilaian pasienterhadap kualitas jasa pelayanan kesehatan RS Permata Hati Duri. Ke 36 atribut tersbutdikelompokkan menjadi 5 kelompok dimensi penilaian, yaitu: tangible, realibility,responsiveness, assurance, danemphaty.

scholarly journals Analisis Kinerja Situs Web Perusahaan Asuransi Umum Terbuka Studi Kasus: 8 (Delapan) Perusahaan Asuransi Umum Terbuka di Indonesia

2012 ◽  
Vol 3 (1) ◽  
pp. 595
Author(s):  
Brata Wibawa Djojo
Keyword(s):  
Quality Function Deployment ◽  
Insurance Companies ◽  
Insurance Company ◽  
House Of Quality ◽  
Customer Expectation ◽  
Technical Requirements ◽  
General Insurance ◽  
Voice Of Customer ◽  
The Voice ◽  
Quality Tool

The company’s product and service can be uploaded and accessed in website. It will make the customer easier to find for any information of product offered or about the company itself through company’s website. Product(s) and service(s) information of the general insurance company in the website are the important things to make their customer learn about the product, know the company and (perhaps) make a transaction on there. This research is to measure the website performance of the go-public general insurance companies: how they fulfill the customer expectation of the information and service provided in their website properly. The research uses a non-statistical method, Quality Function Deployment (QFD) methodology. It uses House of Quality tool in graph and matrices to gather the Voice of Customer (VoC) for customer’s requirements of website performance and the Voice of the Engineer (Technical Requirements), which is described for the website characteristic in terms of the function itself. Through this analysis, it will be set the development targets of the website performance of 8 (eight) go-public general insurance companies in Indonesia. It may be as an input for each company to review their website performance further.

scholarly journals Design and Development of Mobile Phone Using Quality Function Deployment

2017 ◽  
Vol 2 (1) ◽  
pp. 1-10
Author(s):  
Hamid Ullah ◽  
Asiyah Ali
Keyword(s):  
Mobile Phone ◽  
Quality Function Deployment ◽  
Relationship Matrix ◽  
House Of Quality ◽  
Concept Generation ◽  
Total Quality ◽  
Design And Development ◽  
Quality Function ◽  
Technical Requirements ◽  
The Voice

The paper presents design and development of mobile phone using Quality Function Deployment. Quality Function Deployment is one of the total quality management tools used to convert customers’ needs into design specifications. A market survey is conducted to find out the voice of customer. The Voice of the Customer is converted into customers’ needs. Relative importance is assigned to customers’ needs. A list of technical requirements that could fulfill the customers’ needs is produced. A relationship matrix is developed between the customers’ needs and the technical requirements. The relationship matrix is converted into the House of Quality. Output from the House of Quality is used in concept generation of mobile phone. Concept generation is followed by concept selection. Final improved model of the mobile phone is presented.  

scholarly journals Reliability, Availability, and Maintainability Usage in the Development of the 501F Combustion Turbine and Auxiliaries

1991 ◽  
Author(s):  
R. J. Engel ◽  
P. J. Tyler ◽  
L. R. Wood ◽  
D. T. Entenmann
Keyword(s):  
Life Cycle ◽  
Product Design ◽  
Conceptual Design ◽  
High Reliability ◽  
Full Range ◽  
Design Phase ◽  
Conceptual Design Phase ◽  
Critical Components ◽  
Tools And Techniques ◽  
Reliability And Availability

Westinghouse has been a strong supporter of Reliability, Availability, and Maintainability (RAM) principles during product design and development. This is exemplified by the actions taken during the design of the 501F engine to ensure that high reliability and availability was achieved. By building upon past designs, utilizing those features most beneficial, and improving other areas, a highly reliable product was developed. A full range of RAM tools and techniques were utilized to achieve this result, including reliability allocations, modelling, and effective redesign of critical components. These activities began during the conceptual design phase and will continue throughout the life cycle of these engines until they are decommissioned.

scholarly journals Headgear for Weakening Impact from Concussion in Rugby Games: Design and Development

2019 ◽  
Vol 8 (4) ◽  
pp. 2020-2023
Keyword(s):  
Brain Injury ◽  
Head Injury ◽  
Conceptual Design ◽  
Selection Method ◽  
Core Material ◽  
Protective Device ◽  
House Of Quality ◽  
Minor Injuries ◽  
Morphological Chart ◽  
Rugby Players

Rugby headgear is one of the important protective tool for protecting rugby players from head injury. However, there are still some professional or amateur rugby players who are not concerned about the use of headgear as a protective device. Rugby headgear has been created to protect the heads of rugby players in particular to avoid minor injuries such as wounds because rugby is a sport that requires strong physical movements and abusive techniques. At the same time, the ability of rugby headgear to protect against the occurrence of brain injury is questionable. Therefore, the objective of this project is to propose a conceptual design of rugby headgear by taking into account factors to prevent or reduce the potential of brain injury. The methodology used was a survey of professional and amateur rugby players to determine the need for the design of the headgear, conceptual map for the idea of development, House of Quality (HoQ) in assessing the needs of rugby players, Morphological Chart in determining the concept, Pugh's Selection Method in finding the most appropriate design. Headgear that is round and cover most of the heads has been selected as a conceptual design with sorbothane as core material. Valco strap was used as fastener and sponge in the head for the comfort to the player’s head

Voice Driven Emotion Recognizer Mobile Phone

2010 ◽  
pp. 144-159
Author(s):  
Abdul Razak Aishah ◽  
Izani Zainal Abidin Mohamad ◽  
Ryoichi Komiya
Keyword(s):  
Facial Expression ◽  
Mobile Phone ◽  
Personal Computer ◽  
Mobile Applications ◽  
Image Database ◽  
Video Communication ◽  
Image Converter ◽  
Image Conversion ◽  
The Voice ◽  
Conversion Scheme

This article proposes an application of emotion recognizer system in telecommunications entitled voice driven emotion recognizer mobile phone (VDERM). The design implements a voice-to-image conversion scheme through a voice-to-image converter that extracts emotion features in the voice, recognizes them, and selects the corresponding facial expression images from image bank. Since it only requires audio transmission, it can support video communication at a much lower bit rate than the conventional videophone. The first prototype of VDERM system has been implemented into a personal computer. The coder, voice-to-image converter, image database, and system interface are preinstalled in the personal computer. In this article, we present and discuss some evaluations that have been conducted in supporting this proposed prototype. The results have shown that both voice and image are important for people to correctly recognize emotion in telecommunications and the proposed solution can provide an alternative to videophone systems. The future works list some modifications that can be done to the proposed prototype in order to make it more practical for mobile applications.

Voice Driven Emotion Recognizer Mobile Phone

2009 ◽  
pp. 3511-3528
Author(s):  
Aishah Abdul Razak ◽  
Mohamad Izani Zainal Abidin ◽  
Ryoichi Komiya
Keyword(s):  
Facial Expression ◽  
Mobile Phone ◽  
Personal Computer ◽  
Mobile Applications ◽  
Image Database ◽  
Video Communication ◽  
Image Converter ◽  
Image Conversion ◽  
The Voice ◽  
Conversion Scheme

This article proposes an application of emotion recognizer system in telecommunications entitled voice driven emotion recognizer mobile phone (VDERM). The design implements a voice-to-image conversion scheme through a voice-to-image converter that extracts emotion features in the voice; recognizes them; and selects the corresponding facial expression images from image bank. Since it only requires audio transmission; it can support video communication at a much lower bit rate than the conventional videophone. The first prototype of VDERM system has been implemented into a personal computer. The coder; voice-to-image converter; image database; and system interface are preinstalled in the personal computer. In this article; we present and discuss some evaluations that have been conducted in supporting this proposed prototype. The results have shown that both voice and image are important for people to correctly recognize emotion in telecommunications and the proposed solution can provide an alternative to videophone systems. The future works list some modifications that can be done to the proposed prototype in order to make it more practical for mobile applications.

Development of E-Saving Glass by Malaysia Overview Using Quality Function Deployment Method for Market Transformation

2015 ◽  
Vol 761 ◽  
pp. 594-598
Author(s):  
Syaiful Rizal Hamid ◽  
Boon Cheong Chew ◽  
Muhammad Azfar Abdullah ◽  
Sarah Halim
Keyword(s):  
Quality Function Deployment ◽  
Market Research ◽  
New Product ◽  
Customer Requirements ◽  
Quality Function ◽  
Factors Analysis ◽  
Market Transformation ◽  
Voice Of Customer ◽  
The Voice ◽  
Qfd Method

This paper discusses the development of E-saving glass (ESG) in Malaysia by using quality function deployment (QFD) method for market transformation. This paper focuses on two objectives, i.e., (i) to investigate the suitability of the ESG in Malaysian market for customer satisfaction, product quality and manufacturer competitiveness by using systematic tools of QFD process, and (ii) the implementation of ESG by looking at factors analysis based on QFD method and Malaysian market transformation. The QFD method is utilised by a multidisciplinary team to translate a set of customer requirements (the “voice of customer” (VOC)), market research and technical benchmarking data into an appropriate number of prioritised engineering targets that could be met by a new product design.

Study on Conversion of Customer Needs in Product Development

2010 ◽  
Vol 102-104 ◽  
pp. 801-806
Author(s):  
Fu Hong Zeng ◽  
Lan Hua Zhou
Keyword(s):  
Decision Making ◽  
Programming Model ◽  
House Of Quality ◽  
Specific Product ◽  
Customer Needs ◽  
Resource Limitations ◽  
Technical Requirements ◽  
Target Values ◽  
Multi Attribute Decision Making ◽  
The Right

In order to translate the Customer Needs (CN) for the specific product into the right Technical Requirements (TR), the structure of conventional House of Quality (HOQ) is modified to have HOQ fit in with the needs of multi-attribute decision-making. Then, an Objective Programming Model (OPM) based on HOQ is constructed, which fully considers the design team's experience, and the interdependence between CN and TR, and the inner-dependences within themselves, along with resource limitations, and multi-objective nature of the problem. The target values of TR are obtained by solving the OPM using MATLAB, which can fully meet the CN. Finally an example is given, and the OPM is proved to be reasonable and effective.

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