scholarly journals ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Ta dib ◽  
2020 ◽  
Vol 23 (1) ◽  
pp. 29
Author(s):  
Sumianti Sumianti ◽  
Syamsuddin Syamsuddin ◽  
Sitti Nurhalimah ◽  
Hasbullah Hasbullah ◽  
Herlina Herlina ◽  
...  
Keyword(s):  
Student Satisfaction ◽  
Educational Institution ◽  
Empirical Finding ◽  
Quality Measurement ◽  
Academic Administration ◽  
Satisfaction Index ◽  
Administrative Personnel ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Students Satisfaction

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

scholarly journals Analisis Kepuasan Wisatawan Terhadap Produk Wisata dan Strategi Pengembangan DTW Telaga Wopersnondi Biak Timur

2020 ◽  
Vol 8 (2) ◽  
pp. 291
Author(s):  
Hans S. M. Salakory ◽  
Febby Sonya Matulessy ◽  
Yansen M. I Saragih
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Research Problem ◽  
The Road ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Great Hope ◽  
Parking Lot

Visitors of Wipersnondi Lake had great hope of fulfilling their comfort when they arrived at the tourism sites, in fact the performance felt by visitors cannot satisfy all the expectations of visitors and had  impact  on their satisfaction and convenience. This study aims to determine the level of satisfaction of tourist visitors to the availability of elements of tourism products, and to find out its developments strategy. To answer the research problem, the analysis technique used is Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The results of research based on CSI show that visitors are not satisfied with the performance of tourism products at Wopersnondi Lake.  Based on the results of the IPA analysis, the main priorities for tourism development in Wopersnondi Lake are increasing affordability and opening of public transport routes, improving cleanliness and increasing the number of toilets, specifically at the lake location, providing road directions to the location, and building health facilities like public health centers around Wopersnondi Lake. Furthermore, the unique aspects of  Wopersnondi Lake that must be maintained are the beautiful view at the tourist location, the comfort of the tourist attraction, the coolness, the cleanliness, the quality of the road to the lake, the parking lot area, and the availability of trash cans are things that have actually been felt and have created comfort and  good experience for visitors to Wopersnondi Lake.  This development must support the development of other tourism products.. Key Word : Importance  Performance  Analysis, Customer Satisfaction Index.

scholarly journals Analisis Kualitas Pelayanan pada Bagian Akademik Politeknik Sawunggalih Aji Purworejo

2020 ◽  
Vol 14 (2) ◽  
Author(s):  
Yeni Kristiyan ◽  
Danis Imam Bachtiar
Keyword(s):  
Student Satisfaction ◽  
Educational Institution ◽  
Linear Regression Analysis ◽  
Regression Result ◽  
Validity And Reliability ◽  
Good Service ◽  
The Core ◽  
Level Of Satisfaction ◽  
Independent Variable ◽  
Academic Services

In an educational institution, service is one of the most important things to note. Good service will be a satisfaction for the customer, in this case the students. Sawunggalih Aji Polytechnic is one of the colleges in Purworejo Regency. One of the core services in these colleges is academic services, where the main users are students. The services provided so far there are still some shortcomings related to physical aspects and human resources. To find out how the level of satisfaction of students with academic services is needed a study especially related to several factors including evidence of tangible, reliability, responsiveness, assurance and empathy. The research used was a questionnaire with multiple validity, reliability and linear regression analysis. Result of validity and reliability test, all items are declared valid because result of each test value rhitung> 0,279 and reliable because value of Alpha> 0,6. Regression result Y = 1,276 + 0,195 tangible + 0,093 reliability + 0,077 responsiveness + 0,508 emphaty + 0,340 assurance. In the F test (Anova) obtained Fcount of 31,426> Ftabel value which means that independent variable together effect to student's satisfaction. While in t test, the variable that has significant effect on student satisfaction is assurance variable with t count 2,953> from ttable value 2.015 and significance value equal to 0.005. Keywords: service, service quality.

scholarly journals Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak

2020 ◽  
Vol 006 (01) ◽  
pp. 94-99
Author(s):  
Antonius Along
Keyword(s):  
Student Satisfaction ◽  
Employee Performance ◽  
Academic Staff ◽  
Academic Administration ◽  
Administrative Services ◽  
Satisfaction Index ◽  
Descriptive Approach ◽  
Interactive Data ◽  
Analysis Models

This research was conducted to find out, describe and explain about the quality of academic administrative services in the Pontianak State Polytechnic by using a qualitative research method with a descriptive approach. Data collection techniques, interviews, observation and documentation, interactive data analysis models of Miles, Huberman, & Saldana (2014). The results showed that the quality of academic administration services in Pontianak State Polytechnic has not been going well, improvements need to be made by academic staff in terms of service quality. a) Improving academic service infrastructure; b) Leaders of the Pontianak State Polytechnic should provide training/ workshops on services prime; c) Control employee performance through measuring student satisfaction index activities; and d) Able to be consistent in providing services in accordance with academic service hours so that the services provided can run well.

scholarly journals Pengaruh Kualitas Pelayanan Administrasi Akademik Terhadap Kepuasan Mahasiswa Politeknik Negeri Bandung

2018 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Maya Setiawardani
Keyword(s):  
Quality Of Service ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Education Institution ◽  
Service Needs ◽  
Academic Administration ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Excellent Service

Service is an effort made to the customer to meet customer expectations. While the quality of service as an effort to meet the needs and desires of consumers and the accuracy of delivery in counterbalance consumer expectations. Bandung State Polytechnic is a vocational education institution that prepares its graduates ready to work. In achieving these objectives, it should be supported by the service of academic administration of quality to the needs and desires of students fulfilled. This study aims to illustrate how the quality of academic services according to student perceptions, describes the level of satisfaction of students, and whether there is a positive and significant influence between the quality of academic administration services there is student satisfaction. The results of this study found that the overall quality of academic administration services have been good, and student satisfaction is also good. The quality of academic administration services has a positive and significant impact on student satisfaction. Nevertheless, the quality of service still needs to be improved again such as hospitality and discipline officers, the availability of flow/chart of each service and availability of LCD projector. In addition, the overall quality of service needs to be improved again into excellent service.  Layanan adalah upaya yang dilakukan kepada pelanggan untuk memenuhi harapan pelanggan. Sedangkan kualitas layanan sebagai upaya untuk memenuhi kebutuhan dan keinginan konsumen dan ketepatan pengiriman dalam mengimbangi harapan konsumen. Politeknik Negeri Bandung adalah lembaga pendidikan kejuruan yang mempersiapkan lulusannya siap bekerja. Dalam mencapai tujuan ini, harus didukung oleh layanan administrasi akademik yang berkualitas terhadap kebutuhan dan keinginan siswa yang terpenuhi. Penelitian ini bertujuan untuk menggambarkan bagaimana kualitas layanan akademik menurut persepsi siswa, menggambarkan tingkat kepuasan siswa, dan apakah ada pengaruh positif dan signifikan antara kualitas layanan administrasi akademik ada kepuasan siswa. Hasil penelitian ini menemukan bahwa secara keseluruhan kualitas layanan administrasi akademik sudah baik, dan kepuasan siswa juga baik. Kualitas layanan administrasi akademik memiliki dampak positif dan signifikan terhadap kepuasan siswa. Namun demikian, kualitas layanan masih perlu ditingkatkan lagi seperti petugas perhotelan dan disiplin, ketersediaan aliran/grafik dari masing-masing layanan dan ketersediaan proyektor LCD. Selain itu, kualitas layanan secara keseluruhan perlu ditingkatkan lagi menjadi layanan yang sangat baik.

Evaluation of Students' Satisfaction with Instructional Facilitation of a Technology Management Programme

2015 ◽  
Vol 4 (2) ◽  
pp. 26-36
Author(s):  
Ibebietei Temple Offor ◽  
Gordon Monday Bubou ◽  
Festa Ndutimi Okrigwe ◽  
Abubakar Sadiq Bappah
Keyword(s):  
Technology Management ◽  
Student Satisfaction ◽  
Management Programme ◽  
Educational Quality ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Level Of Satisfaction ◽  
Study Centre ◽  
Postgraduate Diploma ◽  
Students Satisfaction

Attaining student satisfaction is one of the most critical objectives in all higher educational institutions. This study presents the opinions of students on the evaluation of their satisfaction with the instructional facilitation of a postgraduate diploma in technology management programme in Nigeria. Data was collected with a modified version of the standardised Evaluation of Educational Quality Questionnaire (SEEQ) and analysed, using item mean rating. The survey which was undertaken in October, 2014 evaluated six out of the fifteen facilitators engaged for second semester of the 2013/2014. The objective of the study was to determine the effectiveness of facilitation of the programme based on students' viewpoints. Overall ratings from the grand mean score of 4.67 indicated “very good” performance. Students also rated facilitators higher than teachers/lecturers they had encountered in their previous studies which is an indication of their level of satisfaction with instructional facilitation at the Study Centre.

A qualitative study to improve the student learning experience

2017 ◽  
Vol 25 (4) ◽  
pp. 462-474 ◽  
Author(s):  
Raid A. Jastania ◽  
Gehan F. Balata ◽  
Mohamed I.S. Abd El-Hady ◽  
Ahmad Gouda ◽  
Mohamad Abd El-Wahab ◽  
...  
Keyword(s):  
Student Satisfaction ◽  
Learning Experience ◽  
Educational Institution ◽  
Content Type ◽  
Pareto Analysis ◽  
Factors Affecting ◽  
Net Promoter Score ◽  
Net Promoter ◽  
Additional Value ◽  
Students Satisfaction

Purpose For any educational institution, student satisfaction is an important goal. Thus, the purpose of the study is to use a structured improvement process, define–measure–analyse–improve–control (DMAIC) methodology, to improve students’ satisfaction regarding their learning experience at the College of Pharmacy/Umm Al-Qura University. Design/methodology/approach The study first defines the problem and develops the project charter. Then the study visualizes the students’ learning experience process that is defined using a flow chart and a value stream map. Students’ voices were captured through a modified version of a survey developed by Levitz (2015-2016) that covered different aspects of the students’ learning experience. Next, Pareto analysis and cause-and-effect diagrams were used to identify the few vital factors affecting students’ satisfaction. The net promoter score was chosen as a primary metric to measure students’ satisfaction regarding their learning experience. Findings The analysis results revealed that there were eight areas of dissatisfaction: poor catering services, improper physical environment, students’ feedback being overlooked, inappropriate measures for course delivery, absence of appropriate advice about future career, inefficient field experience and finally and poor academic support. Based on these results, an improvement plan was prepared and the first stage of the plan was implemented. The success of the plan was investigated by measuring the net promoter score which was increased by about 11.9 per cent after implementation of the first stage of the plan. Originality/value The study emphasizes that the DMAIC methodology can be applied successfully to improve students’ learning experience and to discover additional value for students.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals KEPUASAN MAHASISWA TERHADAP SISTEM PELAYANAN AKADEMIK

2013 ◽  
Vol 27 (2) ◽  
pp. 135-142
Author(s):  
Trisna Mulyeni ◽  
Wuryani Wuryani ◽  
Dina Mayer Dia Alma
Keyword(s):  
Student Satisfaction ◽  
Random Sampling ◽  
Point Of View ◽  
Department Of Education ◽  
Academic Administration ◽  
Quality Of Higher Education ◽  
Faculty Of Education ◽  
Students Satisfaction ◽  
Academic Services

Academic services is essential to improve the quality of higher education. The quality of the services can be determined from the students’ point of view. This research was conducted in the Department of Special Education, Faculty of Education, Sate University of Jakarta, from August to November 2012. The purposes of the study are to determine and describe student satisfaction on the academic services. The study included three aspects of services, i.e: (1) services related to teaching and supervising the students, (2) services related to academic administration, and (3) services related to supporting facilities The samples were 70 students chosen by random sampling from the population of second and third year students in the department. The results of the study show that students’ satisfaction on the services related to teaching and supervising is ranged from satisfied to very satisfied. Students’ satisfaction on the services of academic administration is also ranged from satisfied to very satisfied. Students’ satisfaction on supporting facilities isranged from quite satisfied to satisfied. Among the three aspects of service, supporting facilities has the lowest score. The study then generally implies that the Department of Education for Special Need, needs to improve some aspects of services especially suporting facilities.

scholarly journals Assessing the Effect of Instructor’s Emotional Intelligence (EI) on the Students’ Satisfaction Index (SSI): Meta-Analysis of University Students

2022 ◽  
Vol 2022 ◽  
pp. 1-8
Author(s):  
Hemaid Alsulami
Keyword(s):  
Emotional Intelligence ◽  
Student Satisfaction ◽  
Critical Parameter ◽  
Meta Analysis ◽  
Middle Eastern ◽  
Skill Learning ◽  
Full Time ◽  
Satisfaction Index ◽  
Box Plots ◽  
Students Satisfaction

The present study aims to examine the relationship of instructors’ emotional intelligence (EI) with the satisfaction index of their corresponding students. For this purpose, data were collected from 650 full-time students and 6 male instructors from a major Middle Eastern University. Emotional intelligence of the instructors was measured with the help of average of students’ responses with the weightage of each assessing parameter, i.e., self-awareness, self-management, social awareness, and relationship management which also reflected the students’ satisfaction index (SSI). Moreover, authenticity of the data was confirmed with the help of Cronbach’s alpha, and the analysis of data was carried out using descriptive statistics, correlation, and box plots. The students’ satisfaction index is calculated by correlating various parameters such as comfort, skill, learning, and motivation in order to identify the most critical parameter. For identifying the most critical parameter, box plots are used. Final results reveal a strong correlation of instructor’s EI with student satisfaction index (r = 0.951, p < 0.005 , F >> Fcritical). Findings of the study can be beneficial to highlight the importance of students’ satisfaction index (SSI) which is correlated with instructor’s EI.

scholarly journals TINGKAT KEPUASAN MAHASISWA TERHADAP KINERJA PELAYANAN AKADEMIK SEKOLAH TINGGI ILMU EKONOMI NASIONAL INDONESIA (STIENI) JAKARTA

2020 ◽  
Vol 5 (1) ◽  
pp. 48
Author(s):  
Gary Yefa Herbeth Siagian
Keyword(s):  
Descriptive Analysis ◽  
Analytical Data ◽  
Service Performance ◽  
Study Program ◽  
Satisfaction Index ◽  
The Third ◽  
National School ◽  
Level Of Satisfaction ◽  
Is Management ◽  
Students Satisfaction

<p><em>This research is aimed at finding out about the characteristics  and level of the students’ satisfaction with the academic service performance at the Indonesian National School of Economics (Sekolah Tinggi Ilmu Ekonomi Nasional Indonesia  (STIENI]), Jakarta. This research has applied the methods of surveying and of quata sampling to 100 respondents. The analytical data has used descriptive analysis, the Method of Important Performance Analysis (MIPA), and the Customer Satisfaction Index (CSI). The results hereof indicate the respondents’ characteristics that the majority, 70%, of the STIENI students are female. As to their age, the majority, 80%, are &gt; 25 years.  The semester/ grade in this research is the third (3rd),  being 40% in number. The study program, 70%, is management. Concerning the students’ status, 75% of them are employees’ class. As to the frequency of visits, the majority of STIENI students are &gt;3 times or 70% relative to lecturing needs. The students’ level of satisfaction with the academic service performance provided by the STIENI campus is 0.60 based on the criterion of being content. It means that the academic service performance of STIENI campus has lived up to the students’ expectations.</em></p><p><em> </em></p><p><strong><em>Keyword : </em></strong><em>Satisfaction level, Servis Performance, Academic, Students</em></p>

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