scholarly journals The Relationship Between Social Media Digitalization and Coronavirus Disease 2019 Fear Among Service Sector Employees

2021 ◽  
Vol 12 ◽  
Author(s):  
Kai Wang ◽  
Kejun Lin ◽  
Shixin Yang ◽  
Sang-Gyun Na
Keyword(s):  
Social Media ◽  
Service Sector ◽  
Negative Impact ◽  
Employee Performance ◽  
Telecommunication Sector ◽  
Current Affairs ◽  
The Social ◽  
The Impact ◽  
Sensitive Issues ◽  
The Relationship

In the age of digitalization, social media has played a significant role in quickly spreading the news about current affairs. From December 2019 to now, coronavirus disease 2019 (COVID-19), with its several mutated shapes, has more transmissible potential catastrophe and has become a severe phenomenon issue worldwide. The international spread of the epidemic has created fear among people, especially employees working physically in different organizations. The present research aimed to measure the impact of social media on its users in the China. The social media users more often were influenced by shocking news instructively and destructively. The research analysis was based on service sector employees and data collected from 630 respondents via a structured questionnaire. This research was confirmed the negative impact of fear on social media on the performance of employees. This research was also confirmed the moderation impact of the COVID-19 vaccine on the relationship between social media fear and employee performance. This research recommends that the China Censor Board checked the news and its validity to reduce the fear of COVID-19 among employees. This research will become a roadmap for organizations and media controllers to understand the impact of social media during an intense situation. The telecommunication sector will reduce psychological disease and enhance the work capability of employees by controlling unnecessary and unapproved material about sensitive issues.

scholarly journals Impact of student exclusion (including from the SPE) on their digitisation behaviour in social media

2020 ◽  
Vol 11 (1) ◽  
pp. 203-224
Author(s):  
Marcin Prościak ◽  
Beata Prościak
Keyword(s):  
Social Media ◽  
Social Networking Sites ◽  
Global Scale ◽  
Special Educational Needs ◽  
The Social ◽  
The Family ◽  
The World ◽  
Digital Exclusion ◽  
The Impact ◽  
The Relationship

Aim. The aim of this thesis is to present the impact of students exclusion (including SPEs) on their virtual behaviour in social media. Students with no special educational needs and those with SEN were taken into account. The relationship between exclusion of SPE and digitisation exclusion will be indicated . In addition, social exclusion in the family area was included. Methods: The analysis was based on statistical methods, such as: range, standard deviation, variance. Surveys were used. They were conducted on the Internet through the Facebook social portal on a national and global scale. Results: Respondents from around the world feel more excluded by the SPE than respondents in Poland. In contrast, respondents from the SPE use fewer social networking sites than in groups of computer players, both in Poland and worldwide. Conclusions: In Poland, SPE is not a barrier to communication with peers for most respondents, unlike global respondents. Respondents from the SPE spend less time on social portals because it absorbs their time devoted to learning, which can be an indicator of digital exclusion. Cognitive value: The originality of the research is to focus on introducing the global and Polish scale of the problem excluding students from SPE from the social media, which was calculated by the author’s method based on the indicator digital exclusion.

Debunking Health Misinformation on Social Media: The Challenge of Dynamic Conversations (Preprint)

2021 ◽  
Author(s):  
Mehdi Mourali ◽  
Carly Drake
Keyword(s):  
Social Media ◽  
Negative Impact ◽  
Unintended Consequences ◽  
The Social ◽  
Health Expert ◽  
Health Related ◽  
People’S Attitudes ◽  
The Impact ◽  
Extended Exposure ◽  
False Claim

BACKGROUND The spread of false and misleading health information on social media can cause individual and social harm. Research on debunking has shown that properly designed corrections can mitigate the impact of misinformation, but little is known about the impact of correction in the context of prolonged social media debates. For example, when a social media user takes to Facebook to make a false claim about a health-related practice, and a health expert subsequently refutes the claim, the conversation rarely ends there. Often, the social media user proceeds by rebuking the critic and doubling down on the claim. OBJECTIVE The present research examines the impact of such extended back and forth between false claims and debunking attempts on observers’ dispositions toward behavior that science favors. We test competing predictions about the effect of extended exposure on people’s attitudes and intentions toward masking in public during the early days of the COVID-19 pandemic and explore several psychological processes potentially underlying this effect. METHODS Five hundred US residents took part in an online experiment in October 2020. They reported on their attitudes and intentions toward wearing masks in public. Then, they were randomly assigned to one of four social media exposure conditions (misinformation only vs. misinformation + correction vs. misinformation + correction + rebuke vs. misinformation + correction + rebuke + second correction) and reported their attitudes and intentions for a second time. They also indicated whether they would consider sharing the thread if they were to see it on social media and answered questions on potential mediators and covariates. RESULTS Exposure to misinformation has a negative impact on attitudes and intentions toward masking. Moreover, initial debunking of a false claim generally improves attitudes and intentions toward masking. However, this improvement is washed out by further exposure to false claims and debunking attempts. The latter result is partially explained by a decrease in the perceived objectivity of truth. That is, extended exposure to false claims and debunking attempts appears to weaken belief that there is an objectively correct answer to how people ought to behave in this situation, which in turn leads to less positive reactions toward masking as the prescribed behavior. CONCLUSIONS Health professionals and science advocates face an underappreciated challenge in attempting to debunk misinformation on social media. While engaging in extended debates with science deniers and other purveyors of bunk appears necessary, more research is needed to address the unintended consequences of such engagement.

scholarly journals Using Social Media Listening in Crisis Communication and Management: New Methods and Practices for Looking into Crises

2021 ◽  
Vol 13 (23) ◽  
pp. 13015
Author(s):  
Corina Buzoianu ◽  
Monica Bîră
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Communication Framework ◽  
New Methods ◽  
Brand Promise ◽  
The Social ◽  
Emerging Themes ◽  
The Impact ◽  
The Relationship ◽  
Privately Owned

The paper aims to explore new methods and practices for looking into crises in online environments by using social media listening tools and methods. Based on the case of two privately owned hospitals in Romania facing boycotts due to their response to the COVID-19 outbreak, we study the social media conversations on the topic, the emerging themes, the visibility triggered and the impact on the brand and actors involved. Drawing on a social media listening and crisis communication framework, our research looks to unveil the relationship between stakeholders’ expectations and brand promise, aiming to foresee predictive crisis communication and management models.

scholarly journals THE IMPACT OF SOCIAL-MEDIA PERFORMANCE ON SALES OF RETAIL-FOOD BRANDS

2018 ◽  
Vol 6 (2) ◽  
pp. 1-12 ◽  
Author(s):  
Qingqing Chang ◽  
Yuqi Peng ◽  
Paul D. Berger
Keyword(s):  
Social Media ◽  
Stepwise Regression ◽  
Descriptive Statistics ◽  
Sales Revenue ◽  
Independent Variables ◽  
The Social ◽  
The Impact ◽  
The Relationship ◽  
A Company ◽  
Retail Food

This paper considers the relationship between various social-media activities of a company/brand and its sales. We use quarterly revenue data of 13 retail-food brands, over 4 quarters, as our dependent variable. We use 6 independent variables involving the social-media activity of these companies on Twitter, YouTube, and Instagram. We use descriptive statistics to describe our data, and use simple, multiple, and stepwise regression to perform our analyses. We find that certain social-media activities do, indeed, positively relate to quarterly sales revenue.

How to inspire customers via social media

2020 ◽  
Vol 120 (6) ◽  
pp. 1041-1057
Author(s):  
Hong Sheng ◽  
Pianpian Yang ◽  
Yuanyue Feng
Keyword(s):  
Social Media ◽  
Behavioral Intention ◽  
Design Methodology ◽  
Survey Methodology ◽  
Negative Impact ◽  
Marketing Channel ◽  
Content Type ◽  
The Social ◽  
Antecedents And Consequences ◽  
The Impact

PurposeSocial media has emerged as a new marketing channel and an important source for customer inspiration. Understanding the sources and consequences of customer inspiration via social media is important for both researchers and marketers. However, little has been done to empirically examine customer inspiration in the social media context. Specifically, the process through which customers become inspired and motivated by social media to purchase the advertised products remains elusive. Therefore, this study extends the conceptualisation of customer inspiration into the social media context, and explores the antecedents of customer inspiration from three perspectives: informational, social and personal. This study also examines the impact of customer inspiration on customers' behavioral intention.Design/methodology/approachSurvey methodology was used and data from 679 respondents were collected in China. To examine the hypothesized relationships, partial least squares (PLS) was used to analyse the data and Smart PLS 3.0 was used for data analysis.FindingsThe study findings demonstrated that the vividness of ads, social influence and promotion focus had positive impacts on the “inspired-by state”, and subsequently the “inspired-to state”, which in turn positively influenced customers' purchasing intentions. However, media richness has a negative impact on the “inspired-by state”.Originality/valueThis study provides the first evidence of customer inspiration via social media and examines its antecedents and consequences. Practically, this study offers useful guidelines and suggestions for firms on how to inspire customers using social media.

scholarly journals The Effectiveness of the Social Distancing Movement to Reduce the Spread of COVID-19

2021 ◽  
Vol 11 (2) ◽  
pp. 169-182
Author(s):  
I Gusti Bagus Rai Utama ◽  
Keyword(s):  
Social Media ◽  
Human Relations ◽  
Chi Square ◽  
Work Activities ◽  
Social Distancing ◽  
Work From Home ◽  
The Social ◽  
Chi Square Test ◽  
The Impact ◽  
The Relationship

This research was conducted accidentally which included 109 respondents. Data collection was carried out by survey using an online question instrument (google form) distributed on various social media. The level of effectiveness in the form of social distancing to address the development of information related to COVID-19 is effective in reducing the rampant transmission of COVID-19 through human relations by humans by 82%. The relationship between the respondent's work and the impact of the pandemic COVID-19 on the work of the respondent statistically using the Chi-Square Test were not significant. The relationship between the respondent's work and the impact of the pandemic COVID-19 on work from home has been shown to have a significant effect. The relationship between respondents’ work and the impact of the pandemic COVID-19 on out-of-town travel had no significant effect. Relationship between respondents' work and the impact of the pandemic COVID-19 on meetings and meetings did not have a significant effect the relationship between Respondent's Work and the Impact of the pandemic COVID-19 on work activities proved to have a significant effect. The relationship between respondents’ work and the impact of the pandemic COVID-19 on meetings with consumers had no significant effect.

scholarly journals Impact of social media on tourism education

2020 ◽  
Vol 210 ◽  
pp. 22008
Author(s):  
Rojanard Waramontri
Keyword(s):  
Social Media ◽  
Information Search ◽  
Negative Impact ◽  
Tourism Industry ◽  
Tourism Management ◽  
Tourism Education ◽  
Use Of Social Media ◽  
Develop Strategy ◽  
The Impact ◽  
The Relationship

The essence of social media is growing rapidly in the tourism industry. More and more researchers are working on investigations in the areas of the impact of social media on many aspects of the tourism industry. Social media plays a significant role to develop strategy for tourism management. Therefore, this research based on the knowledge to support education in tourism management. The main objective of the paper is 1. To investigate the relationship between social media and tourism. 2. To examine the positive and negative impact of social media in tourism industry. Through a comprehensive literature review, this paper identifies information search and decision-making behaviors which is relevant to social media in tourism, and recommends the best use of social media for tourism.

Social Media Usage During Disasters: Exploring the Impact of Location and Distance on Online Engagement

2019 ◽  
Vol 14 (2) ◽  
pp. 183-191
Author(s):  
Qing Deng ◽  
Yi Liu ◽  
Xiaodong Liu ◽  
Hui Zhang ◽  
Xiaolong Deng
Keyword(s):  
Social Media ◽  
Situation Awareness ◽  
Psychological Distance ◽  
Three Dimensions ◽  
Media Usage ◽  
Online Engagement ◽  
The Social ◽  
Usage Patterns ◽  
The Impact ◽  
The Relationship

ABSTRACTSocial media play an important role in emergency management. The location of citizens and distance from a disaster influence the social media usage patterns. Using the Tianjin Port Explosion, we apply the correlation analysis and regression analysis to explore the relationship between online engagement and location. Citizens’ online engagement is estimated by social media. Three dimensions of the psychological distance – spatial, temporal, and social distances – are applied to measure the effects of location and distance. Online engagement is negatively correlated to such 3 kinds of the distance, which indicates that citizens may pay less attention to a disaster that happens at a far away location and at an area of less interaction or at a relatively long period of time. Furthermore, a linear model is proposed to measure the psychological distance. The quantification relationship between online engagement and psychological distance is discussed. The result enhances our understanding of social media usage patterns related to location and distance. The study gives a new insight on situation awareness, decision-making during disasters.

scholarly journals Social media: The new opiate of the masses?

2012 ◽  
Vol 18 ◽  
pp. 49-59
Author(s):  
Emad Khazraee ◽  
Kristene Unsworth
Keyword(s):  
Social Media ◽  
Social Movements ◽  
Social Change ◽  
Information And Communication Technologies ◽  
Social Order ◽  
Actor Network Theory ◽  
Technical Developments ◽  
The Social ◽  
The Impact ◽  
The Relationship

This study argues that the relationship between new information and communication technologies (ICT) and social movements should be done from a socio-technical perspective. In the present study, we broaden this perspective and use Actor-Network Theory (ANT) to better understand the relationship between social media (as a new ICT) and social movements. From the perspective of ANT, one cannot define unidirectional causal relationships between the social and the technical. New technical developments create opportunities to change the social order and in the meantime technologies are transformed and are adapted differently by humans. Preliminary findings examining the use of Facebook among Iranians, applying the aforementioned relational sociology perspective based on ANT, suggest that the role new ICTs play in social movements and social change is not linear and constant through time. The impact of new ICTs might be different considering different stages in a social movement timeline. In fact, there may be a stage where ICTs actually function as a sort of pressurerelease value, allowing individuals to remain content within the status quo rather than choosing to pursue more radical goals. We propose the utilization of the two concepts of “durability” and “mobility”, from ANT literature, to better understand the potential of online social networking technologies for social change. We suggest three different time stages as short (emergence of movements), mid (development or decline of movements), and late stage (the movement’s continuation, survival or disappearance through time) to be considered in the study of relationship between social media and social change.

KONFLIK DAN KINERJA KARYAWAN

2018 ◽  
Vol 3 (3) ◽  
pp. 431-440
Author(s):  
Santi Retno Sari
Keyword(s):  
Leadership Style ◽  
Structural Equation ◽  
Employee Performance ◽  
Equation Modeling ◽  
Managerial Practices ◽  
Research Findings ◽  
Job Levels ◽  
The Impact ◽  
The Relationship ◽  
Practical Implications

The purpose of this paper is to examine the relationships to which leadership style (task and relations oriented leadership) moderate the impact of conflict on employee performance. Data were collected from 92 employees in different job levels. Partial least squares variance-based structural equation modeling (PLS-SEM) was used to test the relationship in the models. The results showed that task and relation conflict was associated with employee performance. The research findings also showed that leadership styles moderated the relationship between conflict and employee performance. This study offers implications for managerial practices. Practical implications and suggestions described in the paper Keywords: leadership style, conflict, performance.

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