scholarly journals Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

2021 ◽  
Vol 18 (12) ◽  
pp. 6314
Author(s):  
Jifei Wu ◽  
Xiangyun Zhang ◽  
Yimin Zhu ◽  
Grace Fang Yu-Buck
Keyword(s):  
Risk Perception ◽  
Perceived Risk ◽  
Hospitality Industry ◽  
Positive Influence ◽  
Mediating Effect ◽  
Service Robots ◽  
Industry Analysis ◽  
Social Distancing ◽  
Risk Seeking ◽  
Positive Effect

The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer–robot engagement. The positive effect is mediated by social distancing and moderated by attitudes towards risk. Specifically, the mediating effect of social distancing between the perceived risk of COVID-19 and customer–robot engagement is stronger for risk-avoiding (vs. risk-seeking) customers. Our results provide insights for hotels when they employ service robots to cope with the shock of COVID-19 pandemic.

scholarly journals Sustainable Competitive Advantage through Entrepreneurship, Market-Oriented Culture, and Trust

2021 ◽  
Vol 13 (7) ◽  
pp. 3986
Author(s):  
Jun-Chul Ha ◽  
Jun-Woo Lee ◽  
Jee Young Seong
Keyword(s):  
Work Engagement ◽  
Risk Taking ◽  
Choice Theory ◽  
Business Environment ◽  
Positive Influence ◽  
Mediating Effect ◽  
Sustainable Competitive Advantage ◽  
The Relationship ◽  
Positive Effect ◽  
Significant Positive Influence

In a rapidly changing business environment, the entrepreneurship of top management is essential for the survival and sustainable development of the enterprise. Building on the view of the strategic choice theory, this study identifies the relationship between entrepreneurship, market-oriented culture, and work engagement. Data were collected from 493 employees regularly working in small and medium-sized firms in South Korea. The results of this study indicate: (1) entrepreneurship (consisting of innovation, proactiveness, and risk-taking) has a significant positive influence on market-oriented culture, (2) entrepreneurship positively affects work engagement, (3) market-oriented culture has a significant positive effect on work engagement, (4) the effects of innovation and proactiveness on work engagement are significant, controlling for market-oriented culture, showing the partial mediating effect of market-oriented culture on work engagement, and (5) CEO trust moderates the relationship between risk-taking and work engagement. Theoretical and practical implications are suggested.

Impacts of Social Distancing on Pedestrian Behavior and Risk Perception

2021 ◽  
Vol 65 (1) ◽  
pp. 1302-1306
Author(s):  
Kyra B. Phillips ◽  
Kelly N. Byrne ◽  
Branden S. Kolarik ◽  
Audra K. Krake ◽  
Young C. Bui ◽  
...  
Keyword(s):  
United States ◽  
Risk Perception ◽  
Perceived Risk ◽  
Close Contact ◽  
The United States ◽  
Survey Study ◽  
Pedestrian Behavior ◽  
Social Distancing ◽  
Global Pandemic ◽  
Over Time

Since COVID-19 transmission accelerated in the United States in March 2020, guidelines have recommended that individuals wear masks and limit close contact by remaining at least six feet away from others, even while outdoors. Such behavior is important to help slow the spread of the global pandemic; however, it may require pedestrians to make critical decisions about entering a roadway in order to avoid others, potentially creating hazardous situations for both themselves and for drivers. In this survey study, we found that while overall patterns of self-reported pedestrian activity remained largely consistent over time, participants indicated increased willingness to enter active roadways when encountering unmasked pedestrians since the COVID-19 pandemic began. Participants also rated the risks of encountering unmasked pedestrians as greater than those associated with entering a street, though the perceived risk of passing an unmasked pedestrian on the sidewalk decreased over time.

scholarly journals Factors Affecting the Customer Loyalty of Tokopedia E-Commerce

2021 ◽  
pp. 202-210
Author(s):  
Wianadhira Nur Hasna ◽  
Indira Rachmawati
Keyword(s):  
User Interface ◽  
Risk Perception ◽  
Customer Loyalty ◽  
Perceived Risk ◽  
Service User ◽  
Information Quality ◽  
Positive Influence ◽  
Partial Least Square ◽  
Website Quality ◽  
Service Information

This research aims to recognize any factors that might affect the customer loyalty on Tokopedia with its related variables such as service user interface, service information quality, perceived security, e-commerce service feedback, perceived privacy, perceived risk, perception of website quality, e-customer satisfaction, and e-customer trust. The process of collecting data uses a questionnaire with a purposive sampling method and 385 respondents are Tokopedia users. The data analysis technique used in this research is SEM-PLS (Partial Least Square). The result of this research mentions that variables of e-commerce service user interface, perceived privacy, perceived risk, perception of website quality influence the variables of e-commerce satisfaction and e-commerce trust while e-commerce service information quality variable only has a positive influence on e-commerce satisfaction variable. On the other hand, e-commerce satisfaction does not have a positive influence on e-commerce customer loyalty while e-commerce trust positively influences e-customer loyalty.

scholarly journals The Mediating Role of Resistance to Innovative Technology between the Characteristics of Innovative Technology and Sustainable Use of Innovative Payment Service

2021 ◽  
Vol 13 (19) ◽  
pp. 10984
Author(s):  
Jaepil Yoo
Keyword(s):  
Perceived Risk ◽  
Sustainable Use ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mediating Effect ◽  
Innovative Technology ◽  
Perceived Ease Of Use ◽  
Mediating Role ◽  
Payment Services ◽  
Positive Effect

The purpose of this study is to verify the structural relationship between innovative technology characteristics (recognized usefulness, ease of use, perceived risk), resistance to innovative technologies and acceptance intentions in order for unmanned order payment services to become a sustainable industry. A survey was conducted on experienced users of unmanned order payment services residing in Seoul, and the main analysis results are as follows: first, after verifying the effect of innovative characteristics of unmanned order payment services on resistance to innovative technology, the perceived usefulness and perceived ease of use of unmanned order payment services negatively affect resistance to innovative technology, and perceived risk has a significant positive effect on resistance to innovative technology. Second, after verifying the effect of resistance to innovative technology to unmanned order payment services on acceptance intention, consumers’ resistance to unmanned order payment services negatively affects acceptance intention. Third, verifying the effect of characteristics of innovative technology of unmanned order payment services on acceptance intention, the perceived usefulness of unmanned order payment services directly had a positive effect on acceptance intention, but the perceived ease of use and perceived risk. Fourth, verification of the mediating effect of resistance to innovative technology in the relationship between the characteristics of innovative technology of unmanned order payment services and the acceptance intention proved significant mediating effects of all of perceived usefulness, perceived ease of use, and perceived risk.

scholarly journals Consumer Perceptions of Private Label Brands in Pakistan

2017 ◽  
Vol 5 (2) ◽  
pp. 1-22
Author(s):  
Sana Azar ◽  
Samra Chaudary ◽  
Ansa Mehmood
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Perceived Risk ◽  
Purchase Intention ◽  
Structural Equation ◽  
Mediating Effect ◽  
Private Label ◽  
Private Label Brands ◽  
The Relationship ◽  
Positive Effect

As the world market share of private label brands (PLBs) increases, so does the importance of and need for research in this field. Given the growing presence of PLBs in Pakistan, this study aims to examine the effects of service quality on PLB image, which we hypothesize affects purchase intention and brand loyalty. We also measure the mediating effect of perceived risk on the relationship between PLB image and purchase intention. Based on a sample of 348 respondents, we apply a structural equation model and find that (i) service quality has a positive effect on PLB image, (ii) PLB image has a positive effect on purchase intention, (iii) PLB image has a positive relationship with perceived risk, although this does not mediate the relationship between PLB image and purchase intention, and (iv) purchase intention translates positively into brand loyalty.

scholarly journals A Study On The Effect Of Feng Shui Interest On Feng Shui Recognition Of Location And Management Performance: With Small Businesses As Subject

2021 ◽  
Vol 12 (4) ◽  
pp. 145-153
Author(s):  
Park Yeon-Su
Keyword(s):  
Small Businesses ◽  
Positive Influence ◽  
Mediating Effect ◽  
Feng Shui ◽  
Management Performance ◽  
The Subject ◽  
Site Recognition ◽  
The Impact ◽  
The Relationship ◽  
Positive Effect

The purpose of this study is to derive the main factors of Feng Shui site recognition and the effect of the factors on the Management Performance of small business through the previous studies in order to investigate the relationship between Feng Shui interest and management performance for the sake of development of small businesses. In addition, the research is directed to the mediating effect of Feng Shui site recognition and adjusted mediating effect of entrepreneurship in the relationship between Feng Shui interest and management performance. First, the verification of the hypothesis, 'Feng Shui interest will have a positive influence on the Feng Shui site recognition', showed that Feng Shui interest had a positive influence on all the space placement, space shape, junction space, and topography. Second, the verification of the hypothesis, 'Feng Shui site recognition will have a positive effect on management performance', showed that Feng Shui site recognition had a positive effect on characteristics of Feng Shui site recognition such as space placement, junction space and topography, but not on space shape. Third, the verification of the hypothesis, 'Feng Shui site recognition will mediate the influence of Feng Shui interest has on management performance', showed that Feng Shui site recognition had a positive effect on characteristics of Feng Shui site recognition such as space placement, junction space and topography, but statistically not significant on space shape. Fourth, the verification of the hypothesis, 'innovation will control the mediating effect of Feng Shui site recognition in the path that Feng Shui interest affects management performance through Feng Shui site recognition', showed that innovation controlled the mediating effect. It is necessary not to confine the subject of research to small businesses, but to extend it to medium- or large-sized companies. In addition, it is necessary to research the impact of Feng Shui site recognition not only on the management field but also on other fields.

The Influence of Effectiveness Managerial, Task Commitment and Work Ethic for Employee Performance Regional Water Company (Pdam) Tirta Bhagasasi Bekasi

2018 ◽  
Vol 4 (08) ◽  
Author(s):  
Kusnadi .
Keyword(s):  
Work Ethic ◽  
Employee Performance ◽  
Positive Influence ◽  
Managerial Effectiveness ◽  
Performance Task ◽  
Water Company ◽  
Managerial Task ◽  
Positive Effect ◽  
Regional Water ◽  
Task Commitment

The purpose of this study was to test the effect of managerial effectiveness to employee performance, task commitment to employee performance, work ethic on the performance of employees, managerial effectiveness to task commitment, managerial effectiveness to the work ethic and the work ethic of the commitment of the employee's duties Regional Water Company (PDAM) Tirta Bhagasasi Bekasi. This research was conducted using the method suryey with path analysis in hypothesis testing. In this study, employees were selected as sample there are 96 employees who selected a random sample by strata or stratified random sampling from a total population of 127 respondents. Took this instrument before being used for the data to test the validity and reliability. The results of this study are as follows: There is a direct positive influence on employee performance managerial effectiveness. There is a direct positive influence on employee performance task commitment. There is a direct positive influence on employee performance work ethic. There is a direct positive influence on the effectiveness of managerial task commitment. There is a direct positive effect managerial effectiveness to the work ethic. There is a direct positive effect on the work ethic of commitment to the task.

Analisis Peranan Kepuasan Dan Komitmen Sebagai Perantara Pengaruh Kualitas Jasa Tutorial Online Terhadap Loyalitas Mahasiswa

2018 ◽  
Vol 9 (2) ◽  
pp. 18-32
Author(s):  
Andy Mulyana ◽  
Devi Ayuni
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Positive Influence ◽  
Management Program ◽  
Equation Modeling ◽  
Online Tutorial ◽  
Student Loyalty ◽  
The Relationship ◽  
Positive Effect

This study aims to evaluate the role of satisfaction and commitment as mediating the effect of service quality on student loyalty as the user of Open University's Online Tutorial. Based on data analysis on student of Management program 229 as respondents with Structural Equation Modeling (SEM), this study found the relationship between: (1) positive influence of service quality to satisfaction and loyalty of students using tuton; (2) the positive effect of satisfaction on student loyalty using tuton; (3) satisfaction is a mediator between service quality and loyalty of students using tuton. Conversely, commitment has no positive effect on student loyalty as a tuton user. In addition, commitment does not mediates the effect of satisfaction on the loyalty of tuton users. Keywords: service quality, satisfaction, commitment, loyalty

Analisa Pengaruh Professionalism dan Rewards Terhadap Job Satisfaction Serta Implikasinya Pada Organizational Commitment; Telaah Pada Sopir Taksi Konvensional Bandara Soekarno-Hatta

2018 ◽  
Vol 9 (2) ◽  
pp. 1-17
Author(s):  
Aldo Winata
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Structural Equation ◽  
Sampling Technique ◽  
Positive Influence ◽  
Primary Data ◽  
Equation Modeling ◽  
Taxi Driver ◽  
Probability Method ◽  
Positive Effect

Jakarta is the place where the largest number of land transportation in Indonesia, according to Djarot in Kompas.com article, vehicles every day increased about 1500 units. And according to an article from Liputan 6, revenue from conventional taxi drivers dropped dramatically after the entry of online transport by 40-50% during 2016 due to the entry of online transport. Conventional taxi companies must immediately anticipate this phenomenon so that their human resources can survive in the company. The purpose of this research are first, to know is there a positive effect from professionalism factors to organizational commitment and job satisfaction. Second, to know job satisfaction factors have a positive effect to organizational commitment. And the last is to know is there a positive effect from rewards factors to job satisfaction and organizational commitment’s factors. This research uses descriptive method with non-probability method. Through judgmental sampling technique, primary data collection was obtained from questionnaire distribution to conventional taxi driver of Soekarno-Hatta Airport. The data has been collected and then obtained by using Structural Equation Modeling (SEM). The result of this research indicates that there is positive influence from professionalism to organizational commitment but the data do not support the hypothesis, there is positive influence from professionalism to job satisfaction, but there’s negative effect between job satisfaction and organizational commitment, there is positive relation of rewards to job satisfaction, Finally there is a positive effect of rewards on organizational commitment. Keywords: organizational commitment, professionalism, rewards, job satisfaction, ecommerce, conventional taxi driver.

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