scholarly journals Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management

2021 ◽  
Vol 18 (20) ◽  
pp. 10784
Author(s):  
Dionne Mitcham ◽  
Morgan Taylor ◽  
Curtis Harris
Keyword(s):  
Social Media ◽  
Emergency Management ◽  
Local Level ◽  
Public Information ◽  
Community Members ◽  
Crisis Communications ◽  
Essential Information ◽  
Community Stakeholders ◽  
Use Of Social Media ◽  
Information Dispersal

In today’s society, the use of social media has increased the public’s desire to receive information quickly and to be able to interact with communicators. During a disaster, the trend to turn to social media for information has risen in popularity. Society’s reliance on social media and quick access to information has led the field of emergency management and the role of a Public Information Officer to adapt to include social media as a crisis communication channel for information dispersal. Existing frameworks for the use of social media as a channel for crisis communications provide guidance for emergency management agencies across all levels of government but fail to account for the varying access to communication resources at the local level. Due to the differing access to communication resources and unique relationships with stakeholders at the local level, there is a need for guidance on how local emergency management agencies can use social media to disperse essential information. The proposed Communication Hub Framework utilizes local emergency management professionals’ relationships with key community stakeholders to aid in the distribution of essential information to community members via social media during a disaster.

scholarly journals (A335) Emergent use of Social Media: A New Age of Opportunity for Disaster Resilience

2011 ◽  
Vol 26 (S1) ◽  
pp. s94-s94 ◽  
Author(s):  
M. Keim
Keyword(s):  
Social Media ◽  
Disaster Management ◽  
Public Information ◽  
Red Cross ◽  
Privacy Rights ◽  
Traditional Media ◽  
Public And Private ◽  
The World ◽  
Information And Communication ◽  
Use Of Social Media

BackgroundSocial media (SM) are forms of information and communication technology disseminated through social interaction. SM rely upon peer-to-peer (P2P) networks that are collaborative, decentralized, and community-driven transforming people from content consumers into content producers. The role of SM in disaster management galvanized during the world response to the 2010 Haiti earthquake. (Pew 2010) During the immediate aftermath, much of what people around the world were learning about the earthquake originated from SM sources. (Nielsenwire 2010) During the first 2 weeks following the earthquake, “texting” mobile phone users donated over $25 million to the American Red Cross. (Sysomos 2010) Both public and private response agencies used Google Maps™. Millions joined MySpace™ and Facebook ™discussion groups to share information, donate money, and offer support. SM has also been described as “remarkably well organized, self correcting, accurate and concentrated”, calling into question the ingrained view of unidirectional, official-to-public information broadcasts. (Sutton, et al 2008) SM may also offer potential psychological benefit for vulnerable populations gained through participation as stakeholders in the response. (Sutton, et al 2008) (Laor 2003)DiscussionHowever, widespread use of SM also involves several important challenges for disaster management. Although SM is growing rapidly, it remains less widespread and accessible than traditional media. Also, public officials often view person to person communications as “backchannels” with potential to spread misinformation and rumor. (Akre 2010) In addition, in absence of the normal checks and balances that regulate traditional media, privacy rights violations can occur as people use SM to describe personal events and circumstances. (Palen 2007)

scholarly journals Are Violations of Student Privacy “Quick and Easy”? Investigating the Privacy of Students’ Images and Names in the Context of K-12 Educational Institution’s Posts on Facebook

2021 ◽  
Author(s):  
Macy A. Burchfield ◽  
Joshua Rosenberg ◽  
Conrad Borchers ◽  
Tayla Thomas ◽  
Ben Gibbons ◽  
...  
Keyword(s):  
Social Media ◽  
Informal Education ◽  
The United States ◽  
Community Members ◽  
Privacy Threats ◽  
Student Privacy ◽  
Accessible Domain ◽  
Media Outlet ◽  
Use Of Social Media ◽  
K 12

As the use of social media increases in daily life, it has also increased for institutions in the field of education. While there may be benefits for schools to use this media outlet, the privacy of students within those schools may be at risk when their names and photos are shared on such a publicly accessible domain. In this study, we analyzed the extent to which students’ privacy is protected by qualitatively coding a random sample of 100 Facebook posts made by U.S. school districts from a population of over 9.3 million photo posts that we collected. Using inferential techniques, we found that students are somewhat protected compared to teachers and community members, with only 2.67% of students’ detected faces able to be identified by name. These numbers at first appear small, but if applied to the entire population, this could potentially leave between 153,218 and 1,l53,844 students identifiable to anyone on the Internet; the number of photos of students posted by schools and districts is much greater still, between 15.2 and 20.3 million. The same measure for staff and community members were 4.6% and 16%, respectively. We discuss the severity and scale of these privacy threats and make recommendations for research on student privacy in social media and other informal education-related contexts. In all, these could represent the largest publicly available collection of identifiable photos of students (and children) in the United States and could seriously threaten the privacy of those identified.

scholarly journals The implication of organizational culture for building organizational identity strategy (Case study of PPID Ministry of Finance)

INFORMASI ◽  
2021 ◽  
Vol 51 (1) ◽  
pp. 1-26
Author(s):  
Reinaldy Ferdiansyah ◽  
Andre Noevi Rahmanto ◽  
Yulius Slamet
Keyword(s):  
Social Media ◽  
Organizational Culture ◽  
Organizational Identity ◽  
Information Disclosure ◽  
Information Service ◽  
Public Information ◽  
Communication Process ◽  
Information And Communication ◽  
The Government ◽  
Use Of Social Media

This article was made based on the changing needs of the community for information in the era of information and communication technology. To be able to communicate policies in the field of public information disclosure, the government must be able to realize transparently, effectively, efficiently and accountably. The communication process must be supported by a good and reliable organizational identity. This research was conducted to see the implications of how organizational culture changes in the digital era in the Ministry of Finance's public information service process since 2018. The organizational communication process is used as a liaison for the creation of good relations between organizations and the public. This study uses descriptive analytic research methods with results that explain that organizational culture is important in supporting changes in PPID Ministry of Finance's (PPID MoF) public information service activities in the digital age. The implication can be seen that changes in the PPID MoF organizational identity through the use of social media will depend on the organization's strategy and organizational cultural activities. Furthermore, it is expected that the use of social media can be used as a way to educate and increase public participation in the field of public information services

scholarly journals The Use of Social Media Amid Government, Mass Media, and Non Government Organisations Responsibilities Due to Haze Disaster

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Nevrettia Christantyawati
Keyword(s):  
Public Health ◽  
Social Media ◽  
Crisis Communication ◽  
Public Information ◽  
Public Communication ◽  
Government Organization ◽  
Wide Range ◽  
The Government ◽  
Use Of Social Media ◽  
National Disaster

 The haze disaster that have been devastating many regions in Indonesia from July to October 2015, was stated as national tragedy by the Government. As a consequence, there were many cases of public health deterioration.There were many efforts done to tackle this crisis due to provision of public information. In a contrary, there were also many angry public statements and dissatisfaction.This paper will scrutinize the content of using social media, particularly twitter, as various channels and mediums employed in order to cast overwhelming information to public. This is because social media pervasively and easily gets through to wide range of public. It has a high promptness and simplicity in stating effective messaging. The observation conducted through collecting data during the haze have been occuring since July until October 2015. Furthermore, the research will pore over public communication that commited by the National Disaster and Mitigation Guard, Non Government Organization and Mass Media.More over, the research  is part of risk and crisis communication in overcoming the mitigation of haze disaster and due to public health. The outcome will be able to contribute to figure out the tendency of risk and crisis communication patterns in Indonesia.Finally, the conclusion leads to the relevancy of connectivity amid society, state and capitalists in public communication.Keywords : risk and crisis communication, haze disaster, social media.

Understanding government discourses on social media: Lessons from the use of YouTube at local level1

2021 ◽  
pp. 1-14
Author(s):  
Osiris S. González-Galván
Keyword(s):  
Social Media ◽  
Citizen Participation ◽  
Local Governments ◽  
Local Level ◽  
National Level ◽  
The Past ◽  
Communication Processes ◽  
The World ◽  
Digital Methods ◽  
Use Of Social Media

Local Governments around the world have taken advantage of social media during the past ten years to improve transparency and to provide public services. Challenges related to information management and citizen participation have emerged, namely at the local level where the diffusion of social media has been slower compared to initiatives launched at the national level. This paper analyzes how the use of social media can reflect a change in the discursive exchanges established between local governments in Canada and Mexico and citizens. To achieve this goal, the use of YouTube by the municipalities of Quebec and Morelia was examined by using digital methods and content analysis. The author proposes the emergence of new conditions between government and users, which are changing the discourse, identity, and communication purposes of the municipalities. However, the development of more dialogic communication processes supported by social media is still a promise, at least on YouTube.

Emergency preparedness collaboration on Twitter

2018 ◽  
Vol 16 (3) ◽  
pp. 191 ◽  
Author(s):  
DeeDee Bennett, PhD
Keyword(s):  
Social Media ◽  
Public Education ◽  
Emergency Management ◽  
Emergency Preparedness ◽  
Large Scale ◽  
Emergency Operations ◽  
Governmental Agencies ◽  
Intergovernmental Collaboration ◽  
Social Media Platforms ◽  
Use Of Social Media

Agency collaboration is an important function in the management of disasters and catastrophes. For effective emergency management, the need for intergovernmental collaboration grows as the scale of the disaster increases. Several researchers have examined the use of social media by emergency management (and other governmental agencies) during large-scale disasters; however, few have examined the use of social media for intergovernmental collaboration. This study explores the use of social media platforms as a means to establish and maintain intergovernmental collaboration for emergency management-related agencies. More salient is the focus on social media during the preparedness and planning stages of emergency management. Using qualitative observational and coding analysis, this study identifies the types of connections made by topic, level of governance, and established affiliation in the local emergency operations plan (LEOP). The findings show that more than 50 percent of the connections made were established on Twitter and not present in the current LEOP. Furthermore, the most popular topic to initiate online connections was related to public education information. The findings from this study can assist emergency management practitioners in developing social media strategies, which incorporate methods to connect with other agencies on Twitter.

Emergency Management, Twitter, and Social Media Evangelism

2011 ◽  
Vol 3 (4) ◽  
pp. 1-16 ◽  
Author(s):  
Mark Latonero ◽  
Irina Shklovski
Keyword(s):  
Social Media ◽  
Los Angeles ◽  
New Media ◽  
Emergency Management ◽  
Organizational Innovation ◽  
Public Information ◽  
Fire Department ◽  
Sources Of Information ◽  
Longitudinal Case Study ◽  
The Public

This paper considers how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. The authors discuss the use of public social media tools from the emergency management professional’s viewpoint with a particular focus on the use of Twitter. Limited research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to the understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth longitudinal case study of Public Information Officers (PIO) of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face engaging with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations.

scholarly journals A whole community approach to emergency management: Strategies and best practices of seven community programs

2015 ◽  
Vol 13 (4) ◽  
pp. 349 ◽  
Author(s):  
Robyn K. Sobelson, PhD ◽  
Corinne J. Wigington, MPH ◽  
Victoria Harp, BA
Keyword(s):  
Best Practices ◽  
Emergency Management ◽  
Community Building ◽  
Management Strategies ◽  
Community Programs ◽  
Community Members ◽  
Building Relationships ◽  
Community Approach ◽  
Community Stakeholders ◽  
Routine Monitoring

Objective: In 2011, the Federal Emergency Management Agency (FEMA) published the Whole Community Approach to Emergency Management: Principles, Themes, and Pathways for Action, outlining the need for increased individual preparedness and more widespread community engagement to enhance the overall resiliency and security of communities. However, there is limited evidence of how to build a whole community approach to emergency management that provides real-world, practical examples and applications. This article reports on the strategies and best practices gleaned from seven community programs fostering a whole community approach to emergency management.Design: The project team engaged in informal conversations with community stakeholders to learn about their programs during routine monitoring activities, site visits, and during an in-person, facilitated workshop. A total of 88 community members associated with the programs examples contributed. Qualitative analysis was conducted.Results: The findings highlighted best practices gleaned from the seven programs that other communities can leverage to build and maintain their own whole community programs. The findings from the programs also support and validate the three principles and six strategic themes outlined by FEMA. Conclusions: The findings, like the whole community document, highlight the importance of understanding the community, building relationships, empowering action, and fostering social capital to build a whole community approach.

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