scholarly journals Negative e-WOM Resulting from Political Posts on Social Media: A Case Study of a Small Retailer’s Struggle over Time

2021 ◽  
Vol 10 (9) ◽  
pp. 318
Author(s):  
Jennifer Johnson Jorgensen ◽  
Katelyn Sorensen
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Single Case ◽  
Retail Store ◽  
The Political ◽  
Customer Reviews ◽  
Political Opinion ◽  
Political Opinions ◽  
Over Time

Consumers have been advocating for a variety of causes, and in turn, retailers are expressing their political opinions through social-media posts in hopes of aligning with their customers’ views. This study looks at a single case in which customers reacted to a retailer’s political opinion posted on a social media account. Data was collected at the time of the retailer’s political post and up to three years afterward. Content analysis was employed to identify themes from the customer reviews posted, and four themes were identified. Of significance, this study found that customers of a retail store typically merge feelings on the retailer’s product and political post or the retailer’s service and the political post within their social media responses. Thus, a majority of customers in this case were not exclusively focused on battling the political post on social media. Also, a shift in customers’ opinions of the retailer shifted positively over time.

Infobotting COVID-19: A case study of Ask Nameesa in Egypt

2021 ◽  
Vol 13 (3) ◽  
pp. 451-476 ◽  
Author(s):  
Mona Khattab
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Information Literacy ◽  
The Internet ◽  
User Engagement ◽  
Interactive Engagement ◽  
Award Winning ◽  
Credible Information ◽  
Public Demand

With the outbreak of the COVID-19 pandemic, misinformation and unscientific interpretations flooded the internet. Seeking credible information in Egypt was paramount at the time. An answer to this quest was ‘Ask Nameesa’, an award-winning Egyptian-focused chatbot that utilizes Facebook Messenger to communicate with social media users in an individualized response engagement. It relies on information validated by WHO and the Egyptian Ministry of Health. This article examines the structure of Ask Nameesa as an example of infobots and studies the interactive engagement it offers users to provide health information. The study analyses data gathered by interviewing the founder and CEO of DXwand, the company that developed Ask Nameesa as well as content analysis of conversations with Ask Nameesa to assess its user engagement. The study aims at understanding the potential Ask Nameesa has in providing information literacy and tackling public demand for information.

Understanding parallel structures in public administration

2017 ◽  
Vol 17 (3) ◽  
pp. 275-292
Author(s):  
Stefan Mann
Keyword(s):  
Content Analysis ◽  
Political Theory ◽  
Public Administration ◽  
Bounded Rationality ◽  
The Political ◽  
Parallel Structures ◽  
Objective Hermeneutics ◽  
Underlying Causes

This paper addresses the question of the underlying causes for persistent parallel structures in public administration. Frames like bounded rationality, the budget-maximizing bureaucrat and the political theory of hegemony are examined with respect to the possible provision of explanations for the persistence of parallel administrations. A combination of content analysis and objective hermeneutics is then applied for a case study of parallel administration in Switzerland. A model linking the three approaches is finally developed to show how parallel administration relies on an equilibrium in the struggle for budget and hegemony between the key actors and on ignorance among fringe actors.

Three stages of entrepreneurial orientation: the founder’s role

2019 ◽  
Vol 26 (2) ◽  
pp. 285-306 ◽  
Author(s):  
Torbjörn Ljungkvist ◽  
Börje Boers ◽  
Joachim Samuelsson
Keyword(s):  
Entrepreneurial Orientation ◽  
Single Case ◽  
Annual Reports ◽  
Structured Interviews ◽  
Theoretical Understanding ◽  
Content Type ◽  
Five Dimensions ◽  
The Impact ◽  
Over Time

Purpose The purpose of this paper is to understand the development of the five dimensions of entrepreneurial orientation (EO) over time by taking a founder’s perspective. Design/methodology/approach The paper draws on an in-depth single-case study. It combines semi-structured interviews in the company with archival data, such as annual reports, press clips and interviews in business magazines. Findings The results indicate that the EO dimensions change from being personalized and directly solution-oriented to being intangible value-creation-oriented. Originality/value By suggesting ownership-based EO configurations, this study contributes insights into how different ownership forms propel EO. These configurations – that is, personal, administrative based and intangible focused – show the impact of the EO dimensions and provide a systematic and theoretical understanding of EO change over time.

scholarly journals # Pillar of Defense: Using Social Media to Manage Impressions of Conflict: A Case Study of the November 2012 Israel-Hamas conflict

2021 ◽  
Author(s):  
Jelena Djurkic
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Impression Management ◽  
Armed Conflict ◽  
Character Structure ◽  
Military Involvement ◽  
Reputation Risk ◽  
Twitter Account ◽  
Israel Defense Forces

Threats to reputation can destroy a brand. Communicating effectively during a conflict can help to manage negative impressions that expose brands to reputation risk. This is important now more than ever as organizations—and nations—turn to Twitter to address various publics. The rigid 140-character structure of Twitter thus necessitates the creation of sound bites that act as productive texts to address multiple rhetorical objectives simultaneously. An examination of the Israel Defense Forces’ (IDF) Twitter account through sentiment and content analysis shows evidence that the Force took a significantly defensive approach to impression management of Operation Pillar of Defense in November 2012. There is evidence that Israel sought to re-frame public impression of its military involvement from aggressor to defender in the armed conflict. Codes discovered in the analysis suggest that the IDF tried to justify force, avoid responsibility and establish legitimacy of its operations.

scholarly journals The Transformation of the Crimean Tatars’ Institutions and Discourses After 2014

2019 ◽  
Vol 13 (1) ◽  
pp. 44-66
Author(s):  
Elmira Muratova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Discourse Analysis ◽  
Balance Of Power ◽  
The Political ◽  
Great Support ◽  
The Face ◽  
Traditional Institutions ◽  
New Institutions ◽  
Crimean Tatar

Abstract The article deals with the transformation of the Crimean Tatars’ institutions and discourses after the 2014 conflict around Crimea. It shows the change in the balance of power of traditional institutions such as Mejlis and Muftiyat, which for many years represented secular and religious components of Crimean Tatars’ ethnic identity. It tells how the Mejlis was dismissed from the political stage in Crimea, while the Muftiyat has enjoyed a great support by new authorities. This transformation and threats to societal security inevitably led to reassessment of previous views and goals of the main actors in the Crimean Tatar community and the formation of new institutions with hybrid composition and discourse. The article focuses on organization such as ‘Crimean solidarity,’ which was formed in 2016 as a reaction to authorities’ pressure over the Crimean Tatars. Using discourse analysis of statements of activists of this organization and content analysis of social media, the author presents the main topics of its discourse and types of activity. She shows how the traditional Islamic discourse of activists of this organization has been transformed by the incorporation of the main concepts of secular discourse developed by the Mejlis. The author argues that the appearance of ‘Crimean solidarity’ indicates the blurring of lines between secular and religious, and ethnic and Islamic in the Crimean Tatar society. It shows how people with different backgrounds and agendas manage to leave their differences aside to support each other in the face of a common threat.

scholarly journals # Pillar of Defense: Using Social Media to Manage Impressions of Conflict: A Case Study of the November 2012 Israel-Hamas conflict

2021 ◽  
Author(s):  
Jelena Djurkic
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Impression Management ◽  
Armed Conflict ◽  
Character Structure ◽  
Military Involvement ◽  
Reputation Risk ◽  
Twitter Account ◽  
Israel Defense Forces

Threats to reputation can destroy a brand. Communicating effectively during a conflict can help to manage negative impressions that expose brands to reputation risk. This is important now more than ever as organizations—and nations—turn to Twitter to address various publics. The rigid 140-character structure of Twitter thus necessitates the creation of sound bites that act as productive texts to address multiple rhetorical objectives simultaneously. An examination of the Israel Defense Forces’ (IDF) Twitter account through sentiment and content analysis shows evidence that the Force took a significantly defensive approach to impression management of Operation Pillar of Defense in November 2012. There is evidence that Israel sought to re-frame public impression of its military involvement from aggressor to defender in the armed conflict. Codes discovered in the analysis suggest that the IDF tried to justify force, avoid responsibility and establish legitimacy of its operations.

scholarly journals A Teoria da Autonomia de Hélio Jaguaribe: um teste à luz da Política Externa Independente de Jânio Quadros (1961-1962)

2019 ◽  
Vol 8 (1) ◽  
Author(s):  
Fábio Santino Bussmann
Keyword(s):  
Foreign Policy ◽  
Content Analysis ◽  
Research Program ◽  
Explanatory Power ◽  
The Political ◽  
Political Economic ◽  
Theory Test

Esse artigo analisa o poder explicativo da Teoria da Autonomia de Hélio Jaguaribe em relação aos momentos indubitavelmente autônomos da Política Externa Brasileira (PEB). Isso foi feito mediante o estudo de caso, em forma de teste de teoria, da Política Externa Independente (PEI) do governo Jânio Quadros, que é representativa desses momentos. O estudo de caso foi realizado por meio da análise de conteúdo no programa de pesquisa Nvivo. O argumento resultante da análise realizada é o de que a Teoria da Autonomia tem o potencial de explicar de forma mais precisa e estruturada os momentos de autonomia da PEB do que arranjos conceituais usados atualmente no estudo dos referidos momentos da PEB, já que a PEI, de forma representativa, evidencia objetivos referenciados a uma visão estrutural-hierárquica do cenário internacional, no campo político-econômico.Palavras-chave: Teoria da Autonomia, Política Externa Independente, Política Externa Brasileira.ABSTRACT:This article analyzes the explanatory power of Helio Jaguaribe's Theory of Autonomy in relation to the undoubtedly autonomous moments of Brazilian Foreign Policy (BFP). This was done through a case study, in the form of a theory test, of the Independent Foreign Policy (IFP) of the Jânio Quadros government, which is representative of these moments. The case study was conducted through content analysis in the Nvivo research program. The argument resulting from the analysis is that the Autonomy Theory has the potential to explain in a more precise and structured way the moments of autonomy of the BFP than the conceptual arrangements currently used in the study of the referred moments of the BFP, since the IFP, in a representative way, shows objectives referenced to a structural-hierarchical vision of the international scenario, in the political-economic field.Keywords: Autonomy Theory, Independent Foreign Policy, Brazilian Foreign Policy.Recebido em: 29 jan. 2019 | Aceito em: 03 dez. 2019. 

XBRL Diffusion in Social Media: Discourses and Community Learning

2014 ◽  
Vol 29 (2) ◽  
pp. 71-106 ◽  
Author(s):  
Arif Perdana ◽  
Alastair Robb ◽  
Fiona Rohde
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Content Analysis ◽  
Community Learning ◽  
Business Reporting ◽  
It Diffusion ◽  
Sample Data ◽  
Research Questions ◽  
Media Discourses

ABSTRACT Multiple discourses are critical in determining the success of information technology (IT) diffusion. Since its inception, such discourses also appear in the eXtensible Business Reporting Language (XBRL) diffusion sphere. To help explain XBRL diffusion, we explore the discourses relative to XBRL in social media. A case study with text mining and content analysis was conducted to address three research questions covering community discourses, polarity of viewpoint, and learning surrounding XBRL in social media. Our sample data consisted of members' posts and comments in LinkedIn XBRL groups over the period 2010 to 2013. Our analysis finds that XBRL discourses in social media have largely revolved around the dissemination of XBRL information to raise awareness among potential adopters (i.e., theorization) and to properly implement XBRL (i.e., translation). Our findings indicate that XBRL's theorization is not in doubt, while XBRL's translation remains challenging. Professionals generally view XBRL positively. Those who view XBRL less favorably are more likely to be skeptical rather than dismissive. We also observe that social media like LinkedIn is a relevant channel for communities to learn about XBRL. We discuss the findings and include several insights and implications that may be useful in augmenting the future of XBRL.

Social Media as Alternative Public Sphere for Citizen Participation and Protest in National Politics in Zimbabwe

2018 ◽  
pp. 17-35 ◽  
Author(s):  
Collen Sabao ◽  
Tendai Owen Chikara
Keyword(s):  
Social Media ◽  
Political Participation ◽  
Public Sphere ◽  
Citizen Participation ◽  
The Political ◽  
National Politics ◽  
Social Media Platforms ◽  
The Impact

The chapter examines and discusses the role and communicative potential of social media based platforms in citizen political participation and protests in Zimbabwe specifically focusing on the #thisflag movement on Facebook, Twitter and Whatsapp. #thisflag is a social media-based platform that rose to challenge the Zimbabwean government over the political and economic decay as well as rampant corruption characterising the country contemporarily. While a new phenomenon to Zimbabwe and Zimbabwean politics, the impact and communicative potential of social media as an alternative public sphere was recently tested in nationwide protest stayaway organised through the Facebook and Twitter movement under the #thisflag handle/brand. This chapter discusses the manners in which such social media platforms impact national politics in Zimbabwe as well as globally, specifically looking at the #thisflag movement as a case study.

Social Media as Alternative Public Sphere for Citizen Participation and Protest in National Politics in Zimbabwe

2020 ◽  
pp. 772-786
Author(s):  
Collen Sabao ◽  
Tendai Owen Chikara
Keyword(s):  
Social Media ◽  
Political Participation ◽  
Public Sphere ◽  
Citizen Participation ◽  
The Political ◽  
National Politics ◽  
Social Media Platforms ◽  
The Impact

The chapter examines and discusses the role and communicative potential of social media based platforms in citizen political participation and protests in Zimbabwe specifically focusing on the #thisflag movement on Facebook, Twitter and Whatsapp. #thisflag is a social media-based platform that rose to challenge the Zimbabwean government over the political and economic decay as well as rampant corruption characterising the country contemporarily. While a new phenomenon to Zimbabwe and Zimbabwean politics, the impact and communicative potential of social media as an alternative public sphere was recently tested in nationwide protest stayaway organised through the Facebook and Twitter movement under the #thisflag handle/brand. This chapter discusses the manners in which such social media platforms impact national politics in Zimbabwe as well as globally, specifically looking at the #thisflag movement as a case study.

Sign in / Sign up

Export Citation Format

Share Document