scholarly journals Benefits of Quality Management Standards in Organizations

Standards ◽  
2021 ◽  
Vol 1 (2) ◽  
pp. 154-166
Author(s):  
Arūnas Zgirskas ◽  
Juozas Ruževičius ◽  
Darius Ruželė
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Corporate Image ◽  
Management Systems ◽  
Quality Level ◽  
Customer Requirements ◽  
Quality Management Systems ◽  
Management Standards ◽  
Perception Of Quality

The main motives for implementing standards are external and internal. External motives are related with aims to enter new markets, export new goods, meet customer requirements, achieve better corporate image, gain market share, or increase customer satisfaction. Internal motives occur when the organization itself wants to improve the internal system and when processes and benefits depend on the internal motives of the organization. In order to disclose the benefits of quality standards, an empirical study was conducted with quality representatives from organizations in different fields of business activity in Lithuania. The research aimed to investigate what quality management systems prevail in organizations and to reveal the motives and benefits of implementation. The empirical study found that after the implementation of quality management standards (QMS), the quality level improved; the number of incidents and defects (complaints) decreased; employee involvement and perception of quality increased; company profits increased; customer satisfaction increased; and company management was improved.

An empirical study of quality management systems in the Saudi construction industry

2014 ◽  
Vol 14 (3) ◽  
pp. 181-190 ◽  
Author(s):  
Mohamed Aichouni ◽  
Noureddine Ait Messaoudene ◽  
Abdulaziz Al-Ghonamy ◽  
Mabrouk Touahmia
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Construction Industry ◽  
Management Systems ◽  
Quality Management Systems

scholarly journals Assessing the situation of food and beverage enterprises regarding the implementation of the quality management systems (Case of Tirana/Albania)

2013 ◽  
Vol 59 (No. 11) ◽  
pp. 525-530
Author(s):  
I. Kapaj ◽  
A. Mane
Keyword(s):  
Quality Management ◽  
Food Industry ◽  
Consumer Preferences ◽  
Management Systems ◽  
Test Analysis ◽  
Quality Management Systems ◽  
Exact Test ◽  
Management Standards ◽  
Food And Beverage ◽  
Food Processing Sector

The purpose of the study is to examine the current situation in the food processing sector in Tirana/Albania regarding the quality management systems and the availability of information regarding quality and safety of the food and beverage products, in decision-making for improving the quality of the products. The specific goal of the study is to provide information for policy-makers in the field of agro-industry (food industry), on one hand, and on the other hand, also to provide some information, related to the quality assurance systems (QA), for the managerial staff of food industry enterprises to help them in orienting their decisions towards improving the quality management. A stratified random sampling was applied for selecting the sample of enterprises 35 out of 120 (official number from the Ministry of Agriculture Food and Consumer Protection in Albania) with the number of employees more than four. We constructed a questionnaire and a face to face interview was conducted for gathering the data. A descriptive statistics and regression methodology was used for the study in order to present and describe a picture of the food and beverage industry in Tirana district. We draw a general conclusion that there is an association between applying the quality management standards and operational markets. The test analysis shows that there is a significant association between applying the quality management standards and operational markets, the Fisher’s exact test 0.001 < 0.05. Only a small percentage of enterprises (around 23% out of 35 included in the survey) have established the quality management systems in Tirana, while 77% do not apply these standards, despite the source of information gathering that all enterprises orient their production towards the consumer preferences.  

Establishing Knowledge Management Model of Quality Management Systems for Higher Education Institutions

2022 ◽  
pp. 90-118
Author(s):  
Mohammad FakhrulNizam Mohammad ◽  
Rusli Abdullah ◽  
Marzanah A. Jabar ◽  
Rozi Nor Haizan Nor
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Management ◽  
Conceptual Knowledge ◽  
Higher Education Institutions ◽  
Management Model ◽  
Management Systems ◽  
Quality Management Systems ◽  
Leadership Culture ◽  
Management Standards

Knowledge management is a valuable antecedent in enhancing the competitive advantage and sustainability of an organization. Various quality management standards acknowledge the necessities and importance of knowledge management within quality management since both areas complement each other. Therefore, this state drives the need to conduct more knowledge management research related to quality management. However, research on knowledge management within quality management systems specifically in higher education institutions is still underexplored. This chapter attempts to explore the establishment of a knowledge management model in supporting the implementation of quality management standards. Several knowledge management enabler factors are suggested, namely strategic focus and leadership, culture, organization, structure, technology, processes, top management, measurement, knowledge, and people. An empirical study is suggested in the future to further support the conceptual knowledge management model established in this chapter.

scholarly journals EVALUATION OF CUSTOMER SATISFACTION WITH PRODUCTS IN THE SELECTED COMPANY

2015 ◽  
Vol 1 (1) ◽  
pp. 21-25
Author(s):  
Lenka Kyjaková ◽  
Renáta Bašková
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Questionnaire Survey ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Global Scale ◽  
Management Systems ◽  
Quality Management Systems

Design and introduction of quality management system in the organization are affected by changing conditions, needs, specific objectives system, providing products and using a process. On a global scale, a large number of organizations use most widespread quality management systems based on models presented in the standards ISO 9000. This paper focuses on system of quality control in the selected company. Based on the questionnaire survey it was measured a customer satisfaction. According to the results of the survey, there were specified objectives of quality to enhance customer satisfaction.

scholarly journals Integrative Augmentation with the New ISO 10000 Standards1

2014 ◽  
Vol 1 (1) ◽  
pp. 83-89
Author(s):  
Stanislav Karapetrovic
Keyword(s):  
Quality Management ◽  
Engineering Education ◽  
Management Systems ◽  
Quality Management Systems ◽  
Management Standards ◽  
Front End ◽  
Iso 19011

Abstract Application and integration of the systems based on ISO 10001: 2007 and other new augmentative standards are discussed. Particular attention is paid to the quality management standards forming the front end of the ISO 10000 series, namely ISO 10001, ISO 10002 and ISO 10003, as well as ISO 19011, the standard which stems from the original augmentative ISO 10000 guideline, specifically ISO 10011 on quality auditing. The ability of these and other similar standards to augment the performance of quality management systems in organizations and to foster integration of the respective augmentative systems themselves or within the overarching management systems is addressed and further illustrated through an example of their use in engineering education.

scholarly journals Stakeholders’ Awareness of Quality and Quality Management Systems in Zimbabwean Hotels

2021 ◽  
pp. 682-697
Author(s):  
Vitalis Basera ◽  
Judy Mwenje
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hotel Industry ◽  
Management Systems ◽  
Quality Management Systems ◽  
Study Approach ◽  
Independent Hotels ◽  
Group Interviews ◽  
Definition Of

The aim of the study was to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry. This study sought to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry by (1) establishing the definition of quality, (2) exposing dimension of service quality, (3) identifying how customer satisfaction is measured and (4) identifying quality management systems and quality philosophy used in hotels. Appreciation of quality and QMS in the hotel industry can assist stakeholders to employ holistic measures to improve adoption of quality management systems in hotels and improve the operations of the hotels. The study followed a multi case study approach, with 9 hotels from Harare chosen purposively to represent the hotel industry in Zimbabwe. Managers and key stakeholders were interviewed and focus group interviews were conducted. Key questions on quality definition, dimensions of service quality and customer satisfaction measurement were asked and the data was analysed using thematic analysis -directed content analysis. The results showed that stakeholder in the hotel industry are very much aware of QMS, though in abstract. There is greater awareness of quality and QMS among group chain hotels than in independent hotels. There is need to upgrade on quality training in the hotel industry from collaborative perspective so that the stakeholders appreciate quality and QMS fully so that the industry remains competitive.

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