scholarly journals Airport Efficiency Analysis in Europe Including User Satisfaction: A Non-Parametric Analysis with DEA Approach

2021 ◽  
Vol 14 (1) ◽  
pp. 283
Author(s):  
Ilaria Henke ◽  
Mauro Esposito ◽  
Valentina della Corte ◽  
Giovanna del Gaudio ◽  
Francesca Pagliara
Keyword(s):  
User Satisfaction ◽  
Airline Industry ◽  
Low Cost ◽  
Efficiency Analysis ◽  
Operational Efficiency ◽  
Added Value ◽  
Transport Sector ◽  
Joint Analysis ◽  
Clear Understanding

In recent years, the air transport sector has played a significant role in the economy of the areas served. The demand for air travel has doubled every fifteen years and has grown faster with respect to other industries. This is also due to the introduction of low-cost airlines (LCA). In the coming decades, more efficient management of airports will become an essential aspect to address. A clear understanding of the current airport structure based on the analysis of the operational efficiency will therefore be necessary. All air carriers seek to expand their operations at airports, which tend to operate efficiently in order to reduce costs. However, in carrying out their activities and maximizing operational efficiency, airports should simultaneously manage to increase their passengers’ satisfaction. All over the world, passengers are demanding higher levels of service and regulators are paying increasing attention to the provision of airport services and the quality of the services supplied. Starting from these considerations, the aim of this paper is to study the efficiency of an airport through joint analysis of the operational efficiency (with the Data Envelopment Analysis -DEA-model) for the airport manager (by maximizing the exploitation of existing infrastructures), taking into consideration the quality of airport services as perceived by the user. The original and added value of this work lies in the quantitative analysis of the main characteristics that determine the efficiency of main European airports, also taking into account the quality perceived by the users during their trips with the air mode. Thus, the efficiency of 103 European airports in 37 different countries, for the year 2018, were compared, highlighting the effect of low-cost airlines. This aspect, as far as the authors know, has not been treated in the literature. Indeed, this study represents a decision support system (DSS) tool for operational managers in the air sector for the identification of the characteristics that improve airport efficiency. This paper refers to the pre-COVID-19 period because it would not be useful to make an efficiency analysis influenced by the pandemic, since the latter represents a specific event. Therefore, this analysis provides interesting inputs for both researchers and practitioners to manage the issue of efficiency in ordinary contexts. Moreover, the airline industry is characterized by cut-throat competition, and it may be very useful in the close future to examine this issue to improve firms’ management in the industry.

scholarly journals The Challenges of the IS/IT Projects in the Healthcare Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 67-81 ◽  
Author(s):  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
User Satisfaction ◽  
Health Sector ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Operational Efficiency ◽  
Integrated System ◽  
Superior Performance ◽  
Healthcare Sector ◽  
Emergent Technologies

Essentially, the purpose of investment in information systems and information technology (IS/IT) is to improve the operational efficiency of the organizations, reducing costs and improving levels of quality. Thus, many traditional appraisal techniques are used to evaluate tangible benefits, which are based on direct project costs. Since the 1980s, IS/IT has positioned itself as a strategic tool that through flexibility and innovative ways can produce superior performance. The health sector has sought to improve its effectiveness and efficiency by adopting IS/IT solutions to increase the quality of services, namely patient safety, organizational efficiency, and end-user satisfaction. Hospitals are complex organizations, and this complexity magnifies the opportunity for inevitable human errors. A poorly integrated system can decrease operational efficiency and reduce the quality of healthcare services. The issue remains controversial, as evidenced by several articles. The authors noticed that emergent technologies may offer opportunities to those who can exploit them effectively.

Enhancing Citizen Satisfaction Through Service Quality of E-Government in Thailand: Mediating Roles of Perceived Ease of Use and Usefulness

2020 ◽  
pp. 63-72
Author(s):  
Pitima Diskulnetsampita ◽  
Amonlaya Kosaiya Tuan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
General Public ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Added Value ◽  
Perceived Ease Of Use ◽  
Citizen Satisfaction ◽  
The Impact

The aim of the study was to know the impact of service quality of E-Government (EG) on citizen satisfaction (CS). The aim was also to know the mediating roles of Perceived Usefulness of E-Government (PUEG). This study was conducted in Thailand. Out of the total 298 respondents of this research, 124 respondents were male, and 174 respondents were females, which means that majority of the respondents were females. Out of the total 298 respondents of this research, 23 of the respondents had completed their graduation, 143 respondents had completed their post-graduation, 122 respondents had completed their masters and ten respondents had other degrees. It has shown that how the perceived usefulness has helped the E-Government in different ways to be a part of the innovation and bringing new variations to the system. This can only be seen in effectiveness and cooperation of the general public which is a must for any system to run properly. The mediating role has added value and content to Citizenship and user satisfaction to the system. The ongoing processes of E-Government has gained vital interest of the general public which are ready to invest in self grooming so that they can be a part of online system introduced by the state.

Quality of physical surroundings and service encounters, airfare, trust and intention during the flight

2015 ◽  
Vol 27 (4) ◽  
pp. 585-607 ◽  
Author(s):  
Heesup Han ◽  
Jinsoo Hwang
Keyword(s):  
Airline Industry ◽  
Design Methodology ◽  
Low Cost ◽  
Age Groups ◽  
Service Encounters ◽  
Content Type ◽  
Repurchase Intentions ◽  
Airline Passengers

Purpose This study aimed to examine young, middle-aged and mature air-travelers’ perceptions of the quality levels of in-flight physical surroundings and service encounters, and investigated the drivers of their repurchase intentions in the low-cost airline industry. Design/methodology/approach A sample of 402 passengers on international flights was used. An ANOVA and a series of multiple-regression analyses based on Baron and Kenny’s (1986) suggestion were used. Findings In general, significant differences in quality attributes were identified across age groups. Additionally, the role of these quality components, perceived level of the airfare and trust in the airline were found to be decisive in low-cost airline passengers’ decision formation. Further, the mediating impact of perceived level of the airfare and trust was identified. Originality/value Research about air-travelers’ decision formation by considering their age is rare in a low-cost airline context. Results of the present study provided meaningful insights for researchers and practitioners in the airline industry.

scholarly journals An Overview of Shared Mobility

2018 ◽  
Vol 10 (12) ◽  
pp. 4342 ◽  
Author(s):  
Cláudia Machado ◽  
Nicolas de Salles Hue ◽  
Fernando Berssaneti ◽  
José Quintanilha
Keyword(s):  
Social Equity ◽  
Added Value ◽  
Transport Sector ◽  
Short Term ◽  
Urban Centers ◽  
Large Cities ◽  
Urban City ◽  
Ride Sharing ◽  
Shared Mobility

In a wider understanding, shared mobility can be defined as trip alternatives that aim to maximize the utilization of the mobility resources that a society can pragmatically afford, disconnecting their usage from ownership. Then, shared mobility is the short-term access to shared vehicles according to the user’s needs and convenience. The contributions and added value of this paper are to provide an up-to-date and well-structured review on the area of shared mobility to researchers and practitioners of the transport sector. Hence, this paper presents a bibliographical review of shared mobility and its diverse modalities, as an alternative to individual transportation, especially in cases of individual automobiles or short trips restricted to an urban city. The present literature review on shared modes of transportation has discovered that the introduction of these modes alone will not solve transportation problems in large cities, with elevated and growing motorization rates. However, it can among the strategies employed to help alleviate the problems caused by traffic jams and pollution by reducing the number of vehicles in circulation, congestions, and the urban emission of polluting gases. Thus, the implementation of shared mobility schemes offers the potential to enhance the efficiency, competitiveness, social equity, and quality of life in cities. This paper covers the fundamental aspects of vehicle and/or ride sharing in urban centers, and provides an overview of current shared mobility systems.

scholarly journals PASSENGERS PERCEPTIONS TOWARDS SERVICE QUALITY OF FSC OF AN LCC GROUP

2018 ◽  
Vol 8 (3) ◽  
pp. 449
Author(s):  
Teguh I. Maulana ◽  
Taufiq Nur ◽  
Alvi Muhayat Syah
Keyword(s):  
Service Quality ◽  
Airline Industry ◽  
Online Survey ◽  
Low Cost ◽  
Sem Analysis ◽  
Brand Strategy ◽  
Service Unit ◽  
Customer Segment ◽  
One Year

The establishment of Batik Air as a Full-Service-Carrier (FSC) of Lion Air Group, a Low-Cost-Carrier group, marks a new development in the airline industry. LCC groups had started their move to serve a larger customer segment to increase their share in key markets. Previously the multi-brand strategy was only utilized by FSC groups as a response to the entry of LCC in the market. This study specifically tries to investigate the perception of passengers towards FSC within an LCC group. An online survey was conducted among the passengers of Batik Air in the last one year. 247 respondents were obtained resulting in a 67.1% response rate. SEM analysis was used to analyze the data. This study provides light in revealing how passengers perceive the service quality of FSC under an LCC group. The current results also clarify whether the service performances of such FSC align with the perceived services by its customer. This study contributes to the existing customer perception and strategic literature in the way that is among the first studies to investigate the perception of passenger a newly established FSC from an LCC group. The study includes implications for the low-cost airline group that plans to establish a full-service unit to maintain the level of service quality thus can succeed in attracting passengers within the intended market

Effect of Computerized Auditory Training on Speech Perception of Adults With Hearing Impairment

2013 ◽  
Vol 20 (3) ◽  
pp. 91-106 ◽  
Author(s):  
Rachel Pizarek ◽  
Valeriy Shafiro ◽  
Patricia McCarthy
Keyword(s):  
Hearing Loss ◽  
Speech Perception ◽  
Literature Review ◽  
Low Cost ◽  
Experimental Designs ◽  
Auditory Training ◽  
Hearing Impairments ◽  
Communicative Disorders ◽  
And Training

Computerized auditory training (CAT) is a convenient, low-cost approach to improving communication of individuals with hearing loss or other communicative disorders. A number of CAT programs are being marketed to patients and audiologists. The present literature review is an examination of evidence for the effectiveness of CAT in improving speech perception in adults with hearing impairments. Six current CAT programs, used in 9 published studies, were reviewed. In all 9 studies, some benefit of CAT for speech perception was demonstrated. Although these results are encouraging, the overall quality of available evidence remains low, and many programs currently on the market have not yet been evaluated. Thus, caution is needed when selecting CAT programs for specific patients. It is hoped that future researchers will (a) examine a greater number of CAT programs using more rigorous experimental designs, (b) determine which program features and training regimens are most effective, and (c) indicate which patients may benefit from CAT the most.

The system of indicators of the quality of the carbon-carbon composite materials and technologies of their production

2018 ◽  
pp. 127-132
Author(s):  
T. N. Antipova ◽  
D. S. Shiroyan
Keyword(s):  
Composite Material ◽  
Low Cost ◽  
Experimental Studies ◽  
Carbon Matrix ◽  
Carbon Composite ◽  
Optimal Number ◽  
Laboratory Equipment ◽  
Carbon Composite Material ◽  
Carbon Composite Materials

The system of indicators of quality of carbon-carbon composite material and technological operations of its production is proved in the work. As a result of the experimental studies, with respect to the existing laboratory equipment, the optimal number of cycles of saturation of the reinforcing frame with a carbon matrix is determined. It was found that to obtain a carbon-carbon composite material with a low cost and the required quality indicators, it is necessary to introduce additional parameters of the pitch melt at the impregnation stage.

Urban Transport

2018 ◽  
Author(s):  
José van
Keyword(s):  
Urban Areas ◽  
Urban Transport ◽  
Transport Sector ◽  
Public And Private ◽  
Transport Services ◽  
Ride Sharing ◽  
The World ◽  
Private And Public ◽  
Selection Mechanisms

Platformization affects the entire urban transport sector, effectively blurring the division between private and public transport modalities; existing public–private arrangements have started to shift as a result. This chapter analyzes and discusses the emergence of a platform ecology for urban transport, focusing on two central public values: the quality of urban transport and the organization of labor and workers’ rights. Using the prism of platform mechanisms, it analyzes how the sector of urban transport is changing societal organization in various urban areas across the world. Datafication has allowed numerous new actors to offer their bike-, car-, or ride-sharing services online; selection mechanisms help match old and new complementors with passengers. Similarly, new connective platforms are emerging, most prominently transport network companies such as Uber and Lyft that offer public and private transport options, as well as new platforms offering integrated transport services, often referred to as “mobility as a service.”

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