Citizen Involvement in Public Services Design

2022 ◽  
pp. 1266-1283
Author(s):  
Antonio Opromolla ◽  
Valentina Volpi ◽  
Alessandro Pollini ◽  
Alice Verioli ◽  
Maurizio Mesenzani ◽  
...  

In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In this paper the authors present the SPAC3 project, as it involved the citizens in the design process. The project aims to allow families of the Municipality of Bergamo (Italy) to access services and information dedicated to them in a more effective way. Here, the authors will focus on the analysis carried out in the project, by pointing out the methodology and the main achieved outcomes, and the features of the identified solution. In the end, the SPAC3 project has been a good opportunity to think about the complex relationship between citizens and Institutions in order to strengthen it.

Author(s):  
Antonio Opromolla ◽  
Valentina Volpi ◽  
Alessandro Pollini ◽  
Alice Verioli ◽  
Maurizio Mesenzani ◽  
...  

In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In this paper the authors present the SPAC3 project, as it involved the citizens in the design process. The project aims to allow families of the Municipality of Bergamo (Italy) to access services and information dedicated to them in a more effective way. Here, the authors will focus on the analysis carried out in the project, by pointing out the methodology and the main achieved outcomes, and the features of the identified solution. In the end, the SPAC3 project has been a good opportunity to think about the complex relationship between citizens and Institutions in order to strengthen it.


Author(s):  
Cas Mudde ◽  
Cristóbal Rovira Kaltwasser

The relationship between populism and democracy has always been a topic of intense debate. Depending on its electoral power and the context in which it arises, populism can work as either a threat to or a corrective for democracy. To better understand this complex relationship, “Populism and democracy” presents a clear definition of (liberal) democracy, which helps to clarify how the latter is positively and negatively affected by populist forces. It then presents an original theoretical framework of the impact of populism on different political regimes, which allows us to distinguish the main effects of populism on the different stages of the process of both democratization and de-democratization.


Author(s):  
Jorge E. Pacheco ◽  
Cristina H. Amon ◽  
Susan Finger

During conceptual design, designers need tools to help improve design decisions and reduce design times. We are working to develop techniques to create Bayesian surrogate models that respond to designers’ needs during conceptual stages of the design process. Bayesian surrogate models give analytical form to the overall performance of a system and can evolve along with the design. Bayesian surrogate models provide a mathematically rigorous framework in which computational models can be updated based on previous outcomes. In this paper, we present techniques that allow the addition or suppression of parameters without discarding previously obtained information. We also present a case study that illustrates how a surrogate model is constructed in stages when parameters are added or suppressed during the design process. Visualization tools, such as plots of the main effects of parameters, can be derived from surrogate models. These tools can be used to provide knowledge about the parameters that influence the design. Finally, a design problem is used to illustrate how Bayesian surrogate models can inform the designer about tradeoffs that would not be apparent from simulation data alone.


2019 ◽  
Vol 12 (4) ◽  
pp. 8-21
Author(s):  
Joyce Durham ◽  
Ann Kenyon

Purpose: The purpose of this methodology is to define a process for facility planning teams to use to ensure research findings are used to guide decision making in the design process. Background: Over the past decade and a half, research in health facility design has developed and the body of knowledge has grown significantly, but at the same time, the process for incorporating these findings into the design process has been less defined. This methodology evolved out of the desire to develop a structured process to integrate recent research findings into the planning and programming process at the user group and planning team level. Method: This two-phase methodology consists of, first, reviewing recent, relevant research on the topic, classifying the findings into positive and negative attributes and, then, summarizing the attributes by category on a summary table and in a brief narrative. The second phase consists of reviewing the research to identify operational and facility strategies that can be used to mitigate the inconsistent and negative attributes identified. Results: In the case study, as a result of this process, one inconsistent attribute and three negative attributes were identified. In the second phase, potential research-based operational and facility strategies were identified to mitigate the inconsistent and negative attributes identified. This information served as the basis for making design decisions. Conclusions: This methodology presents an organized, efficient process for organizing and providing relevant research findings to a facility planning team to use in evaluating a new healthcare design concept and making research-based design decisions.


Author(s):  
Huong Ha

This chapter is significant as it will provide better insights for further research in e-Government, given the high demand for good governance and better delivery of public services. The lessons drawn from Singapore’s e-Government, in terms of how to achieve a balance between technology adoption, citizen engagement and effective public administration, can be further developed into an e-Government model applicable to other neighbouring countries.


2011 ◽  
Vol 486 ◽  
pp. 179-182 ◽  
Author(s):  
Adam Sędziwy ◽  
Leszek Kotulski

In the paper we focus on the problem of large-scale distribution of lighting points. Its solution is constrained by economic issues like power consumption or exploitation costs and, on the other side, by the computational complexity of design process. Multi-agent computational environment combined with graph and hypergraph representations of a problem allow meeting design requirements and objectives and, on the other hand, make the method applicable for large systems for which computational effectiveness is a crucial factor.


2015 ◽  
Vol 1 (3) ◽  
pp. 16
Author(s):  
Rada Cristina Irimie

Today, Information and Communication Technologies have developed to the extent of amplifying political procedures that are central to the contemporary civic society, such as political participation and citizen engagement. eParticipation is a multidisciplinary field of study, which is particularly relevant in several contexts and environments, e.g. digital democracy, public services, open government, popular social media etc. This paper addresses the eParticipation framework in the European context, during the last 10 years.Our research will explore theoretically and empirically how citizen participation is achieved through social media and digital public services. The article explores both the cultural and political environments that favor the development of eParticipation initiatives, with the study of networking interactions based on social and public policy initiatives. We are particularly interested in the public policy formulations that embrace eParticipation and most importantly the recent developments in the field, which include a number of eConsultation, ePolling, eLegislation, eElectioneering, eVoting etc. A review of the good practice examples in eParticipation policy development will help us identify the strengths and weaknesses of the digital framework. Within the context of social value, we want to explore the aspect of eParticipation in the broader political scene, by examining the role of digital participation in political crises. By drawing examples based on case studies of public policy formulation in European countries, the research suggests a correlation between digital innovation and challenging politics. The framework is originally designed to be sustainable for the European societies and it places citizens in the center of its conception. It is, however, argued that the interaction between public policy innovation and citizen engagement needs continuous scholarly attention and study.


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